Marsh & Parsons Earls Court reviews in Kensington and Chelsea

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. I have emails, videos, pictures of the state of the flat when we moved in and out, issues we had and faults around the flat they never fixed. They wanted to deduct more than 300£ for cleaning and they refused to share the receipt ( We have a video that the flat was left in a prefect clean state) and they wanted to deduct another 300£ for a TV stand that was left in the property. We had the approval from Marsh and Parsons for this tv stand and they were saying that the landlord requested to leave this as it was. We never received that information whatsoever. It has been 5 months and we haven't seen a penny from our deposit until today, not even the amount that was not in dispute.- They asked us to pay an extra day on rent because we started the tenancy on the 27th September 2021 and we were moving out on the 27th March 2023, Never seen this before and when we gave the notice they didn’t even mentioned this, just chased it after the 27th of March 2023- They don’t care about anything else but money and even with the TDS dispute they managed to keep £300 from us.- They will ignore you and treat you like you are stupid. Even with the dispute open they sent an email to a different tenant chasing for payment of the cleaning (DISPUTED IN TDS).- They are sneaky and they will try to get money of you in any way possible.- Be careful with your check in report and check out report: Check in inventory has 188 photos and check out 412, how is this accurate to tell the difference between when we took the flat and when we left?- There was nothing there about no bulbs working in the whole kitchen, broken chairs or stains in the carpet. We trusted this and we end up in a dispute for more than 5 months.- The internal communication they have is rubbish so keep any emails you have and never speak with them by the phone, or make sure they send you an email after confirming EVERYTHING.- They were a mess when we rented but the change from Jessica to Sarah was the next step to being completely unprofessional.

Leire · 1 August 2023

★★★★★ 1/5

Trustpilot

Unacceptable and unprofessional behaviour

Our experience with this letting agency has not concluded, unfortunately, but I wanted to share what happened to us in the hope that this is informative to prospective clients.

Lorenzo · 3 March 2026

★★★★★ 5/5

Trustpilot

Contract renewal

Tor Ziegler‑Evans was a huge help in ensuring our contract renewal ran smoothly. He was approachable and willing to support us throughout the process, answering our questions honestly throughout. Thank you

Freya · 24 July 2024

★★★★★ 5/5

Trustpilot

Support during tenancy

Jonathan has been excellent in helping me with some problems during my tenancy. He’s responsive through email and moves things along efficiently. I appreciate his hard work and consistent responses.

BL · 9 August 2024

★★★★★ 5/5

Trustpilot

Sale of property

Sale of propertyJames and Riccardo were very tenacious at finding a buyer for our property in a difficult market environment and they always kept in touch and gave good advice on pricing and kept things moving forward.

Sally · 1 April 2024

★★★★★ 1/5

Trustpilot

1 Star is Too Generous

I regret to say that my experience with Marsh and Parsons has been overwhelmingly disappointing. From start to finish, the service provided was subpar, riddled with miscommunications, delays, and a lack of professionalism.For over 8 months, I have been dealing with severe damp issues in my building, which have significantly worsened my asthma. Despite numerous complaints, Marsh and Parsons have consistently avoided addressing the problem. I had to escalate the issue to the council, who confirmed the presence of damp, yet the agency still failed to take any corrective action.In my frustration, I decided to leave the property due to the ongoing health risks posed by the mould and damp. However, the agency then demanded I pay the entire percentage they charge the landlord, as stated in the contract, a percentage which I was never informed of in my contract. Despite the exorbitant fee, I chose to proceed and signed a new contract elsewhere, prioritizing my health.To my utter dismay, when I asked for the amount, they gave me a number, and then literally a few minutes later, they said, "Oh sorry, the amount is for the total remaining term of the contract." By this point, I had already paid a deposit somewhere else. This level of unprofessionalism and deceit is appalling. They have shown a complete disregard for my health and have engaged in what I can only describe as exploitative practices.I strongly advise anyone considering Marsh and Parsons to think twice. Their lack of accountability, poor communication, and unethical behavior have made this experience nothing short of a nightmare. 1 star is indeed too generous for the service I received.

Belen · 25 June 2024

★★★★★ 4/5

Trustpilot

Call office when needing something asap

Needed some tasks doing to our property ASAP so rang the office as our property manager was away. Kisha was helpful and sorted our issues quickly.

Gemma · 1 October 2024

★★★★★ 5/5

Trustpilot

Glowing Report

Good day to you I would like to give a glowing report to one of your very efficient and professional employees Jasmin Popalzai Since she has joined your company she has endeavoured to chase unpaid rents and has a lovely manner about her and seems very business minded and extremely helpful and quick to return my call or emails. Shame there are not so many likeminded souls who care about their client’s and work tirelessly with professionalism to get great results.I wanted you to be aware she is an asset to your company. Yours Sincerely Lady Eleni Gagoushi

Eleni · 20 June 2024

★★★★★ 1/5

Trustpilot

Signed Agreement, Funds Paid, Then Inconsistent and Misleading Communication

I had a very disappointing experience with Marsh & Parsons during a tenancy process.

Lucas · 12 June 2026

★★★★★ 5/5

Trustpilot

Letting my property with Marsh and…

Letting my property with Marsh and Parsons has been a very positive experience over the last two years.

Jane · 12 May 2026

★★★★★ 4/5

Trustpilot

Abdullah has been looking after my flat…

Abdullah has been looking after my flat for a year. I’ve been really impressed with his ways of working. He answers the phone, returns missed calls promptly, is polite and friendly, explains things clearly and gets stuff done. What more could you ask?

Amanda · 12 October 2023

★★★★★ 5/5

Trustpilot

Mr Owain Wilson

Mr Owain Wilson, who came for property inspection was really polite. He had to wait for 10 minutes for me to reach home and the work was done really quick. He also helped to operate the heater as I didn't knew how to switch it on.

Romy · 9 June 2026

★★★★★ 5/5

Trustpilot

I would highly recommend

I would highly recommend liaising with Nicole & her lettings team who are a friendly team and have done a great job in letting out our property.

Sam · 12 October 2026

★★★★★ 1/5

Trustpilot

They do not honour contracts: Terrible experience after 8+ months in rental property

I don’t usually write reviews but almost 9 months after signing a lease with Marsh & Parsons, I feel I have to. My partner and I were rushed to sign a lease, and were asked to offer over the quoted 12 month contract to ensure we were successful. We added our terms to the contract, regarding work to be completed in the property before we moved in. We then signed the contract; 24 months with an 18 month break clause. This is a nice property £2,400 /month, we chose to spend more to have a nicer property, with things in working order, safe and sanitary. We expected Marsh & Parsons to fulfil their side of the contract, as it was approved and signed by the landlord. When we moved in the work was not done, a broken window, open fireplaces letting rain, wind and bird faeces into the kitchen/living room and bedroom. There are a number of other issues but these are the most urgent, yet we’re still here, May 2024 with a broken window in the bathroom and bird faeces, wind and rain coming down the chimney. We moved in just before winter, in October 2023, and as you can imagine, we have racked up huge heating bills paying to heat the house with an open chimney in the kitchen/ living room, open chimney in the bedroom and a broken window in the bathroom (it doesn’t shut). When telling Marsh & Parsons about the bathroom window their response was: “ In terms of the bathroom window, our contractors who have attended advised that they did inform you a very small amount of air was getting through the window frame, which will aid in the bathroom mould management. Therefore, the landlord has decided not to complete any remedials for this issue.”When we have any issues with the house - broken windows, cabinets falling off walls, shower leaking into the hall downstairs, etc. Marsh & Parsons put the job out to a number of contractors. Each contractor then contacts us directly to arrange a visit to make a quote. We have already facilitated three viewings with different contractors for the chimney alone, and countless others regarding other works. This is hugely time consuming, inconvenient and unprofessional. Considering the work should have completed before we moved in and Marsh & Parsons should have a trusted contractor to provide services, I strongly advise people against signing a lease with them. They do not honour their contacts, they do not have a contractor they trust, you will have to facilitate and organise many different contractor visits on behalf of Marsh & Parsons and have to explain yourself and the property issues over, and over again.In addition to the above, we notified Marsh & Parsons on May 14th (10 days ago) that we have noticed a leak from our shower going into the main building hallway below. This is the hallway used by all tenants, water pours from the ceiling when the shower is used and this has caused yellow staining and large wet marks on the ceiling. I can only assume this has caused some serious issues with the flooring and may impact the floor/ceiling integrity. We facilitated a meeting with one of Marsh & Parsons’ contractors to come and take a look, so he could get a quote. The work has now been booked for May 31st, another 8 days from now. This demonstrates the lack of urgency or care on their part.

Bridey · 24 May 2024

★★★★★ 5/5

Google

I would really recommend Harriet. She was extremely helpful in finding us a property which fulfilled all our requirements. The process was a stress free experience due to the on hands experience we received. I could recommend her more.

Felicity · 28 December 2023

★★★★★ 5/5

Trustpilot

Management of Rental Property

Since appointing Marsh & Parsons to manage the tenancy of my rental property 2 ½ years ago, I have been designated a few different representatives who have on the whole been helpful in dealing with tenant issues and keeping me up to date.My 5-star rating relates to the first-rate service of the most recently appointed manager. They quickly acquired a good background knowledge, have been prepared to research/investigate as issues have arisen, and have an attention to detail that inspires confidence.Courteous, friendly and understanding, and quick to respond to queries and with updates. Their availability to ‘speak in person’ has been especially helpful and a willingness to ‘go the extra mile’ much appreciated.

Carolyn · 19 May 2024

★★★★★ 5/5

Trustpilot

I am very happy to have my flat looked…

I am very happy to have my flat looked after by Marsh & Parsons.

Oki · 4 June 2026

★★★★★ 5/5

Google

Ema Lowe was a pleasure to deal with for our move. She was extremely responsive, simplified the entire process and made it as quick and easy as possible. Highly recommend her services!

Charlotte · 6 August 2025

★★★★★ 5/5

Trustpilot

Excellent and very professional…

Excellent and very professional customer service from Daniel Leung. He was immediately and promptly on the case. I have been very pleased and impressed Thanks Daniel

Hala · 22 August 2024

★★★★★ 5/5

Trustpilot

Turning around a poor client relationship with M&P

We have been working with M&P as our rental agent for almost 2 years. For the majority of this time, our experience was not positive - lot of reasons but overall, not good! However, since Elisabeth Ppasa has taken over as the focal point with M&P managing our property, the service we are getting has turned around completely. Elisabeth inherited an angry client and has worked diligently to turn this around. And to her credit, she has done this. Of course, we hope the service levels we currently enjoy continues, but as of today, credit clearly goes to Elisabeth.To follow on from your reply @ Ms Lesley, Customer Relations Team; whilst Elisabeth has indeed done a good job - and continues to do so - I think there are learnings for M&P management here as we were very close to looking for alternative managing agents...

Kevin · 7 May 2024

★★★★★ 5/5

Trustpilot

Great experience with support in managing administrative elements of the agreement and move

Edward was fantastic in responding to queries and requests once we had signed the tenancy agreement. He was always very thorough and efficient and we really appreciated his support during our move.

Harriet · 1 May 2024

★★★★★ 1/5

Trustpilot

Marsh & Parsons dreadful misrepresentation

Marsh and Parsons, Church Street, Kensington Church Street. Appalling and does nothing to enhance the reputation of estate agents.About the worst case of misrepresentation possible. I very recently asked M & P to market a property for me. I received a proposal for the property description to approve which seemed odd as it mentioned the place needed updating (just redecorated internally and externally, new carpets etc etc). I replied to the email, correcting the errors. No reply. Several days later I again asked if the changes had been made: a so called area manager emailed stating "the online details were being updated..and the these will appear online in a few hours" - clearly showing my email had been ignored and the property marketed without my knowledge or consent re the details.I asked to be emailed the link, when I opened it, the photographs were from years ago (no idea where from) - bearing no resemblance to the property currently - which would completely confuse a viewer - and the floor plan had major omissions and errors. All this was being advertised without my knowledge or consent. Rather than investigate and correct matters Parys Krobo (in this matter, a clearly over promoted area manager, which speaks volumes) took the property off the market, rather than correct matters and take responsibility for the mess). The most unprofessional and dodgy marketing of a property I have ever witnessed. Avoid this firm at all costs. Even their reply dodges their unprofessional methods.

Graham · 29 April 2024

★★★★★ 5/5

Trustpilot

My experience with our Tenancy Manager…

My experience with our Tenancy Manager Stanislava Sebest has always been extremely positive. Nothing is ever too much or too difficult for her. Always ready and willing to help and support. Recently, I wanted some urgent documents regarding our tenancy and she immediately sent them to us. This is not the first time we had such a good service. Stanislava has a very pleasant way of communicating and her tone of voice is kind and I need this being a woman of colour, when people often feel impatient speaking to someone like me with an accent.

Lena · 19 April 2024

★★★★★ 1/5

Trustpilot

I dealt with Zack Grint from the…

I dealt with Zack Grint from the Chelsea office and it's extremely unpleasant.

Claire · 23 January 2026