Trusted Agent profile · Kensington and Chelsea
★★★★★
922 reviews across 2 platforms
246 Old Brompton Road, London, SW5 0DE, Kensington and Chelsea, SW5 0DE
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Kensington and Chelsea, at 246 Old Brompton Road, is rated 4.2 out of 5 across 922 reviews on two platforms, including 125 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Marsh & Parsons Earls Court hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleNever Square Charlie was professional enthusiast and persistent in getting the sale through. I would not hesitate to use him again.
Dear Lisa, Thank you for your kind comments regarding Charlie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
1/5
TrustpilotUnprofessional
Had an appointment with the Charlton office, they were late. I called, was told they were parking. Waited more. Nothing until the manager called 40 minutes after the appointment basically stating that they had no phone to call when they did not see the concierge so left. This is very unprofessional and I do not recommend you waste your time if this is their first impression.
Dear Stacy, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Hayley, Customer Relations
5/5
GoogleLara was very helpful. From start to finish, she went above and beyond to ensure we were taken care of. Would definitely recommend.
Dear Kelly, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma.
5/5
TrustpilotMuch better than managing it myself
Using Marsh and Parsons property management service was an enormous improvement from trying to manage the tenancy as a landlord. Elisabeth was fantastic as a managing agent. All issues were resolved swiftly with the absolute minimum amount of admin and engagement required from me. This was a huge improvement from the laborious approach to liaising with tenants and contractors myself to try to triangulate and resolve issues and attendance. Highly recommend.
Dear Alex, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
GoogleWe had a fantastic experience with ema from start to finish. Their communication was clear, consistent, and proactive throughout the entire process. They were knowledgeable about the market, honest in their advice, and always available to answer any questions we had. What really stood out was her professionalism and dedication, nothing felt like too much trouble. She made what can often be a stressful process feel smooth and well-managed.
Dear Ria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotQuick & easy change of occupancy
We rent a property through Marsh and Parsons and opted for a change of occupancy so we could exit our contract early. The entire team has been really helpful and Jasmin in particular has been a big help to us. Jasmin has been very professional and efficient with her communication throughout the process. We had a slight issue with Rightmove regarding tenant referencing (no fault of Marsh and Parsons) and she resolved the issue promptly. She's also been very patient in answering my countless questions!
Dear Mel, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExcellent service
Michael Stout has been brilliant in terms of his attention to detail and prompt responses with regards to the property we rent out through Marsh and Parsons. He is always extremely approachable and so helpful! Many thanks for your help, Michael!
5/5
GoogleLara was great to work with, in such a speedy market she was still patient and kind. Don’t often see that these days. Highly recommend!
Dear Natasha, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
GoogleLara and Frankie were both exceptionally helpful and kind. No other agents in the area were so active and organised on a Saturday. Highly recommend.
Thank you for taking the time to rate your service with our Earls Court office. Kind regards, Asma
5/5
TrustpilotGreat and helpful Team!
Great and helpful Team (I dealt with Baran). Supportive and ready to answer any questions I had.
Dear Farah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
TrustpilotDebbie Lewis is a fabulous property…
Debbie Lewis is a fabulous property manager. Debbie is attentive, helpful and professional.
Dear Michelle, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley
5/5
TrustpilotDebbie lewis
Debbie is a very professional agent, patient and quick to respond all the time, highly recommend.
Dear Helen, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleGreat support from the team in helping us finding a new flat. Particular thanks go to Ema, who was incredibly kind and reachable throughout the whole time. You made the process smooth and pleasant!
Dear Duccio, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Hayley
5/5
TrustpilotHighly recommend Harry Bunn!
Harry Bunn was my property manager at a Marsh and Parsons-managed property for a year. As a tenant, I could not have asked for a more caring, communicative property manager. He went out of his way to resolve issues and answer questions in a timely manner, liaising between me and the landlord effectively, to serve both parties' interests. I owe the comfort and joy of my stay there in large part to the care and professionalism with which Harry took on his role -- highly recommend working with Marsh and Parsons and having Harry as your property manager!
Dear A. Tewari, Thank you for taking the time to leave a lovely review regarding Harry. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotHighly Recommended, personal service
Michael and Liv have been super helpful and supportive navigating some issues with my current tenants and then finding me some great new tenants very quickly. I highly recommend their services, always prompt to reply, honestly and thoughtfully deal with any questions
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
TrustpilotWon’t be using again
I had a really poor experience with M&P. I entered my flat contract on assurances that I later found out were false, found processes that should have taken weeks to take months, and communication was consistently unhelpful. I’m really sorry to say I wouldn’t use them again.
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relation
5/5
TrustpilotExcellent Service By Trustworthy Professionals
As a client of the Marsh & Parsons Management Service for some time now, I can confidently say that Charles Caine is one of the best rounded, most committed and trusted professionals I have encountered.Working with Charles is easy, joyful and generates peace of mind, he is always willing to provide an array of options for any issue that may arise and is readily available to share both his experience and counsel.If you are looking to trust someone with your asset, ensuring compliance with related legislation as well as the efficient management of your property, Charles Caine and his team could be an excellent choice.
Dear Tatiana, Thank you for taking the time to leave a wonderful 5* review. Charles will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleEma was outstanding. She kept us updated every step of the way and she tried her best to help us.
Dear Victor, Thank you for taking the time to leave a wonderful 5 star Google review. Ema will be thrilled to read your kind comments. Kind regards, Asma
5/5
TrustpilotFantastic and very helpful staff
Everyone at Marsh&Parsons has been a fantastic help. From finding our dream flat to property management, all is very well organized and everyone is incredibly kind and patient. Special shout out to Lewis, who was an absolute pleasure to work with.We had a million questions throughout the process and have not once been met with impatience. Now, having moved in, our property manager Emily is taking care of everything very quickly and has been super helpful with any teething issues.
Dear Liz, Thank you for taking the time to leave a wonderful 5* review. Lewis and Emily will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAbdullah was incredibly helpful during emergency
2 weeks ago the toilet in our flat experienced a severe clog and required multiple visits from plumbing engineers. Abdullah Leghari (our property manager) was extremely responsive during the day of the incident and was able to help us arrange for a plumber to come that very same day! The plumber was unable to resolve the issue, and we were left without a working toilet for over a week. Thankfully Abdullah was consistently on top of this issue, pushing and chasing the plumbing company. Thanks to his efforts they were finally able to send someone over and the issue has been completely resolved!! He truly went above and beyond to help us resolve this!
Dear Mason, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAs a landlord I have dealt with many…
As a landlord I have dealt with many agencies , this office is the worst their admin are chaos. Their payments collection have been 2 month delayed in some instants , purley becasue ethey did not botrher to contact the tenants. And you get teh most unhelpful , unresposive admin to deal with. Missed up my mortagae payments and casue alot of overdraft fees will never use again
Dear Macy, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Hayley, Customer Relations
1/5
TrustpilotCategorically Never Use M&P For Lettings Management
My wife and I have been using the Stockwell branch of Marsh and Parsons as our lettings manager since October. Considering their large management fee, they have been outright horrendous. The flat below reported a leak at the start of November. Since then we have had 4 visits to our property by various contractors who have all failed to diagnose a leaky shower. The leak is still undiagnosed and the bill still accrues. We are at over 3 months to repair a leak. 3 months! In another incident we had a fire suppression system burst in December, a totally anomalous event causing a small amount of flooding. On the one day we needed their active and immediate assistance they were awful. Contact was intermittent, clear instructions not followed, and their lack of care and concern was incredible. Had we not intervened almost nothing would have been achieved and our tenants would have been left in the lurch.The whole point of managed service is so you can forget about your property and let it be run by professionals. That is what the not insignificant cost is taking care of. However Marsh and Parsons have caused more issues than they have solved and we would have saved more time, money and importantly stress, doing it all ourselves. We have had to direct or hold their hand at every turn, pushing for updates, chasing results. Crucially do not expect anyone from their management team or with any seniority to step in or make a difference. They wont.The moment we can, we will be extricating ourselves from this service. A shame as we had planned to sell our house with them but this experience has been beyond poor.
Dear jakeleighton, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further and will be in contact. Kind regards, Lesley, Customer Relations Team
3/5
TrustpilotProfessional but still with error
Overall Marsh & Parsons are very professional and work according the all UK regulated standards in a diligent way. They are a trustful organization in this manner. However, my scheduled move-in date was pushed back by almost two weeks due to a last minute error in not realizing all the paperwork was in order. There was ample time (2 months) to have caught this earlier and pushing the move-in date back was very frustrating and resulted in a high personal and financial cost as flights, and accommodation were arranged with the initial move-in date in mind.
Dear onevares, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotFinnley Wilbourn has been an excellent property manager
Finnley Wilbourn in particular has been absolutely fantastic from the day we moved in. We have had a few issues with our flat and landlord not getting back to us but Finnley has always been on the ball. His response rates are always brilliant and he is constantly trying to find solutions for us. He’s been a great property manager!
Dear Amy, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Earls Court hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
