Trusted Agent profile · Kensington and Chelsea
★★★★★
921 reviews across 2 platforms
246 Old Brompton Road, London, SW5 0DE, Kensington and Chelsea, SW5 0DE
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Kensington and Chelsea, at 246 Old Brompton Road, is rated 4.2 out of 5 across 921 reviews on two platforms, including 125 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Marsh & Parsons Earls Court hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotI want thanks Marsh & Parsons Estate…
I want thanks Marsh & Parsons Estate Agents and especially Debbie Lewis for helping us organize our move to a new apartment. It was a wonderful experience working with this agency.
Dear Oleg, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotI’ve been letting my flat via marsh and…
I’ve been letting my flat via marsh and parsons for a few years now, and the most important person is your tenancy manager. In my case , Michael stout - he is always so quick and responsive to anything I ask and always lets me know anything important before hand so I can have time to act. He makes my life much easier when dealing with flat issues .
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
TrustpilotI am delighted with the whole entire…
I am delighted with the whole entire team of March and Parsons Estate most especially Debbie Lewis. I will not be forgetting my lovely sales team Morgan and Debeejah. I will like to work with you guys next time
5/5
TrustpilotBeen with the company as a landlord for…
Been with the company as a landlord for many years, always happy with the standard of service, Michael Stout was my point of contact this time and dealt with my enquiry efficiently and in a friendly manner.
Dear Graham, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
TrustpilotMarsh & Parsons
From the very first phone call and to collecting the keys Marsela & Mo’s communication has been amazing, always keeping me in the loop in everything from how much the flat is, to viewings, to landlords, to tenancy agreements to picking up the keys. They never made me feel belittled, silly, they always made me feel comfortable when talking to them.
Dear Caitlin, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
TrustpilotDebbie was resourceful and proactive in…
Debbie was resourceful and proactive in helping us sort arrangements for our new flat. Thanks again!
Dear Ben, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
TrustpilotAlways great service from Marsh &…
Always great service from Marsh & Parsons for my rental flat. Baran is always efficient & helpful resolving enquiries and suggesting great solutions. Highly recommend check out their services.
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
TrustpilotResponsive, helpful and professional.
Lucy Meehan has been a great. Very responsive, helpful and professional.
Dear Lucy, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotLucy Meehan
Lucy Meehan has been exceptionally helpful in dealing with problems we experienced, both with maintenance of our property and with demands from our tenants.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
1/5
TrustpilotYour home purchase may be important to you, but it isn't to M&P!
This review relates only to the Streatham Hill branch of Marsh and Parsons, through which I attempted to buy a home in 2025. My experience points to a disorganised and poorly managed estate agency, and I would recommend prospective buyers and sellers avoid M&P and choose from the many other excellent estate agents in the area. The lack of care and transparent communication from M&P has left me without a home for several months and thousands of pounds out of pocket. Junior estate agents seem reluctant to escalate obvious issues to managers, and the branch director, Jonathan Mallet, has made no attempt to provide the most basic level of customer service.
Dear Toby, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Hayley, Customer Relations
5/5
TrustpilotMax has been very helpful answering…
Max has been very helpful answering within 24 hrs and the issue was sorted within 48hrs. He was very responsive and reassuring.
Dear Antoine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotOutstanding Support..
Owain Wilson has been outstanding in any query, support towards my b2L property management ! Nice working with Owain !
Dear Natarajan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotCaitlin was absolutely fantastic
Caitlin was absolutely fantastic! Thank you
Dear Anna, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleFrankie and her team at Earl's Court have always gone the extra mile. Not just finding a tenant but in maintaining good relations between landlord and tenants.
Dear Chris, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotNeil was a pleasure to deal with and…
Neil was a pleasure to deal with and consistently quick to respond. He ensured we were provided with the right level of detail from the outset, which allowed matters to progress quickly and smoothly.
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleFrankey Hauxwell was absolutely amazing in arranging the rental of my flat. She provided me with exceptional support and went well and beyond considering I live overseas and a demanding tenant showed up on a very short notice. I highly recommend working with Marsh and Parsons Earl´s Court Estage Agents.
Dear Laura, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
TrustpilotGood Property Manager experience
We were facing a few issues in the house, but our property manager, Jaeyda Dovie, stepped in and made fixing them a priority. She kept us updated throughout and coordinated the contractors to get everything sorted. We're very happy with how it was handled and would definitely recommend.
Dear Hayley, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotJoshua was very kind and explained…
Joshua was very kind and explained everything very patiently.
Dear Husna, Thank you for your lovely words and for leaving a 5* review. Kind regards, Hayley
5/5
TrustpilotDebbie Lewis is excellent
Debbie Lewis is excellent. She often goes the extra mile! She is really caring and takes time to make us feel heard and get things addressed and solved quickly.
5/5
TrustpilotWe worked with Morgan in the Charlton…
We worked with Morgan in the Charlton branch and she was fantastic. Really responsive and moving quickly with all the checks and we were able to secure a flat within a week. She was knowledgeable about all the latest renters information and was able to guide us.
5/5
GoogleCharlie and his team were brilliant - so professional, diligent and hard working. Can not recommend them enough!
Dear Hen, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotGreat service - responsive and professional
Nayara is incredibly responsive and warm in her communications - also very professional - she's been great to work with.
Dear Catherine, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Hayley
5/5
TrustpilotI had a fantastic experience with Marsh…
I had a fantastic experience with Marsh & Parsons, and I couldn’t be more impressed with the level of service they provided. From start to finish, the team was professional, proactive, and genuinely supportive. With a special thank you to Billy Hunt, a lovely asset to the team who never complained about the amount of questions I asked and was always so kind.
5/5
GoogleNever Square Charlie was professional enthusiast and persistent in getting the sale through. I would not hesitate to use him again.
Dear Lisa, Thank you for your kind comments regarding Charlie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Earls Court hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
