5/5
TrustpilotGreat service
Quick, efficient, kind
Agent replied · 23 October 2024
Dear Eleanor, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
Trusted Agent profile · Kensington and Chelsea
Marsh & Parsons Earls Court reviews in Kensington and Chelsea
★★★★★
895 reviews across 2 platforms
246 Old Brompton Road, London, SW5 0DE, Kensington and Chelsea, SW5 0DE
Marsh & Parsons's office in Kensington and Chelsea, at 246 Old Brompton Road, is rated 4.1 out of 5 across 895 reviews on two platforms, including 102 Google reviews rated 4.5.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThey've been very efficient and helpful…
They've been very efficient and helpful every time I've needed them. Would recommend.
Agent replied · 23 October 2024
Dear Kris, Thank you for leaving a wonderful 5* Google review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMy contact at M&P Abdullah Leghari
My contact at M&P Abdullah Leghari, is always responsive and available when issues around our rental property arise.
Agent replied · 23 October 2024
Dear Mr John Jenner, Thank you for your kind comments regarding Abdullah and your 5* review. We are grateful that you have taken the time to leave a review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotSpeed of response providing exactly…
Speed of response providing exactly what I needed
Agent replied · 23 October 2024
Dear Mrs Morgan, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotPrompt response
Prompt response, clear communication.
Agent replied · 23 October 2024
Dear Emily, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotSuper efficient management service for…
Super efficient management service for my rental flat from Cameron Moffett. Professional, quick and thorough.
Agent replied · 23 October 2024
Dear Bel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotReally bad experience
Really bad experience! They are not resolving any issues! And the customer service is probably the worst i have seen! I asked to escalate to a manager and they basically refused to give me a contact name!
Agent replied · 23 October 2024
Hi Fani, we are sorry to hear that you are not happy with your experience. Unfortunately there are not enough details here for us to find you on our system; please do feel free to get in touch with your local branch directly. Kind regards, Marsh & Parsons
5/5
TrustpilotPrompt and effective handling of…
Prompt and effective handling of maintenance issue by MPs Abdullah Leghari
Agent replied · 23 October 2024
Dear Panos, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotReview
Abigail Rhodes manages my property and is first rate. She is very responsive, professional and always helpful.
Agent replied · 23 October 2024
Thank you for taking the time to leave a lovely review regarding Abigail. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotEasy process, great people
Helpful and efficient, with responsive property management. A particular shout-out for Derbhla Slevin, M&P Senior Property Manager.
Agent replied · 23 October 2024
Dear Mike, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent property management
James from Marsh & Parsons was an excellent property manager - efficient, responsive and friendly. Many thanks!
Agent replied · 23 October 2024
Dear Ellie, We appreciate you taking the time to leave a great review regarding your experience with James, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleSold my property through Marsh & Parsons recently. They were fantastic, highly professional, dynamic and efficient and acquired a strong price for my home. I wouldn't hesitate in recommending them to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 23 October 2024
Hi Edward, thank you so much for taking the time to leave us your kind review! We are delighted that you are happy with your experience and will be sure to pass on your feedback to the team in Earl's Court. All the best, M&P
5/5
TrustpilotTrustworthy agency
Joanna and everyone else were great, always available to answer our questions and trustworthy. Definitely not the type of agency that tries to take advantage of tenants either.
5/5
TrustpilotWe get great service and support from…Abdullah Leghari
We get great service and support from Abdullah Leghari and the M&P team.
Agent replied · 23 October 2024
Dear Robert and Lucy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotWill from the management team at Marsh…
Will from the management team at Marsh and Parsons has been very kind and helpful.
Agent replied · 23 October 2024
Dear Emily, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAbdullah Is quick and responsive over…
Abdullah Is quick and responsive over email, to help communicate any information from the tenants
Agent replied · 23 October 2024
Dear OJ, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotEfficient, Fast, Friendly
Replied quickly. Always answered calls. Informative. Friendly. Helped us reach our tight deadline.
Agent replied · 23 October 2024
Dear Louisa, Thank you for taking the time to leave a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExceptional!
Efficient, professional and trustworthy. Exceeded my expectations.
Agent replied · 23 October 2024
Dear Vasso, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThe team listen and are empathetic to…
The team listen and are empathetic to your circumstances
Agent replied · 23 October 2024
Dear William, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
1/5
GoogleProperty manager is absolutely useless unfortunately. There are issues outstanding from before I even moved in which haven’t been resolved despite me chasing these every day. I tried to file a formal complaint about my property manager, how this was obstructed.
Agent replied · 23 October 2024
Hi Assiya, we are sorry that you are not happy with your experience with us. We understand that your property manager is working with you to resolve this. Best wishes, Marsh & Parsons
1/5
TrustpilotLast minute viewing cancellations
Last minute viewing cancellations. Not reliable
Agent replied · 23 October 2024
Dear IC, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery efficient and get things sorted…
Very efficient and get things sorted quickly! Very helpful
Agent replied · 23 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
Trustpilotprofessional job
Mr Abdullah answer or returned my call and sole my enquiry with his professional knowledge.
Agent replied · 23 October 2024
Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotProfessional
Professional, timely, detailed service.
Agent replied · 23 October 2024
Dear Kathryn, Thank you for leaving a 5 star review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
