Marsh & Parsons Earls Court reviews in Kensington and Chelsea

★★★★★ 1/5

Trustpilot

Agency involved with subletting

The worst estate agents. If I could give no star I would. They are working alongside with sublettors. When asked to give evidence for the court they REFUSED!

Napoleana · 5 June 2023

★★★★★ 1/5

Trustpilot

Unprofessional and not customer oriented

Terrible experience renting a property managed by Marsh and Parsons:- they were extremely slow to work on urgent requests (heating, hot water, electrical faults)- they let a property without basic legal standards- they didn't inform us when the point of contact changed and we spent months without a repsonse- they were not professional and transparent with the pricing of their cleaning service

Christian · 5 April 2023

★★★★★ 5/5

Trustpilot

Thank you

Weronika's attentive follow-up and proactive communication enhanced my experience, ensuring all my needs were met with great efficiency.

Eli · 6 February 2024

★★★★★ 5/5

Trustpilot

Geena Bhogal replied all my emails…

Geena Bhogal replied all my emails really quick with good answers to my questions

Yu · 24 April 2024

★★★★★ 5/5

Trustpilot

Responsive and kind

Tatiana, the property manager, was very helpful, kind and responsive during ou change of tenants process.

Catalina · 15 March 2024

★★★★★ 1/5

Trustpilot

Stay Clear

Used to work in this industry and these guys give themselves a shocker of a name! Staff make so many mistakes. Cannot answer a call past 6 (which for an estate agent is unheard of?). Contracts have endless mistakes in. Endless problems with billing and no explanations of how and why they are charging for set things. Save time. Use anyone else but these.

Mr · 11 January 2023

★★★★★ 5/5

Trustpilot

Northcote Rd branch of Marsh and Parsons…

The team in the Northcote Rd branch of the Marsh and Parsons are always attentive and resolve any issues in a timely fashion.

Pablo · 2 October 2023

★★★★★ 5/5

Google

Excellent service, professional and very responsive. Devin and James helped us find a buyer in less than a week. Would highly recommend

Ines · 24 October 2023

★★★★★ 5/5

Trustpilot

Emily is always on the ball!

Emily, my property manager, is always available, quick to response to any issue and throughout it all very polite. Fantastic to deal with.

Michael · 28 September 2023

★★★★★ 5/5

Trustpilot

Very responsive in a timely manner to…

Very responsive in a timely manner to all operational issues

JH · 25 June 2024

★★★★★ 5/5

Trustpilot

Great experience from day one!!

My property manager is amazing and super reliable! I’ve been really happy working with marsh & parsons honestly.

Paula · 19 January 2024

★★★★★ 5/5

Trustpilot

Good assistance and care

At the end of my tenancy I was assisted by Abdullah, who was extremely precise and kind. The whole process was very smooth.

Diego · 21 September 2023

★★★★★ 5/5

Trustpilot

Great property management service

Senior Property Manager Phoebe Phoebe​​​​ Negueroleshas provided a great service over the last year, helping to resolve numerous issues in a timely manner.

Charlie · 19 September 2023

★★★★★ 5/5

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Quick

Quick, professional and prompt help

Neculai · 9 September 2024

★★★★★ 5/5

Trustpilot

Easy to talk to and get assistance on…

Easy to talk to and get assistance on my issue.

George · 15 June 2024

★★★★★ 5/5

Trustpilot

Gas certificate renewal

Jordann​​​​ Webb at Marsh & Parsons managed very quickly efficiently the gas Certificate renewal at my property

Luca · 23 January 2024

★★★★★ 1/5

Trustpilot

Bad communicators, bad service, lack of professionalism!

Worst “service” ever, stay away from Earl’s Court office. I try for several months to buy a property in Child’s Place, the seller accepted the offer put presión on me to make it as soon as possible, I spent £3,000 dealing with legal affairs, and It turns out that the client didn’t have the legal papers in place to sale the property, and the agency keep on saying they want to sale if you are willing to pay for their solicitors fees to fix the problem, I said yes I will pay for an extension of the deed, them the seller has to ask the other residents for approval to modify the access to the property (how do you put a property in the market that has not granted access from the street?) then the agency and the tenant didn’t communicate for several days, I called and said If you client doesn't want to sale, tell me now. Oh no he want to sale, but maybe you will agree for him to have some tenants in the mean time. I said as long as we review the tenants agreement is ok. they came back saying, my client will only sale if you pay the expenses legal and financial for all the other residents involved in the transaction! I said i have agreed to paid for document to fix the deed, I won’t pay for anything else. Another week passed by, my solicitor was chasing them.Then they said for his client to see my commitment they want to exchange with condition that the deed will be amended, if & only if, I agree to pay all the financial and legal expenses of all the residents involved, I said no, I have agreed to pay one contract and I have already done it. Another 2 weeks silence when I finally reach out directly and asked what happened the Manager Leo Floores, dare to say, “we all have lost interest in the operation” you didn’t show your commitment exchanging contracts and other apartments have been sold and nobody has asked for the legal access to the property as you did !!!!!!! They blame my solicitor, the law requirements and me for not showing commitment after months of waiting and loosing money and opportunities. I wouldn’t be surprised that they blame the weather as well. I had bought and sold around 20 properties, by now I have worked with pretty much all the major agencies in London and the experience with this agency is the worst of the worst.

Silvia · 29 November 2019

★★★★★ 1/5

Trustpilot

I have absolutely had it up to my neck…

I have absolutely had it up to my neck with Marsh and Parsons, not once but twice. As a tenant, I have the legal right as written in UK law to 24 hours notice and confirmation from me they are allowed to enter my property, as well as this being a condition signed in my lease. The amount of times agents trying to let the flat have just showed up to my flat and opened the door without even knocking WITH ME INSIDE is astounding and disgusting behavior. This happened last year at my old flat with marsh and parsons, now it’s happening again at my new flat and a different M&P branch. Not to mention the absolute hounding an hour before they decide they want to view the flat, the phone calls of “i know it’s last minute but PLEASE we will ONLY be a minute” from multiple agents every single day. I have called and emailed countless times, I’ve put a note on my door, and now I’ve started locking my door from the inside because they enter my home illegally. I have threatened to call the police due to the absolute vulture-like behavior from their sales agents once your flat is on the market. I didn’t receive an email or a call back. Not even to mention I moved into this house on one VERY SPECIFIC, VERY important condition regarding my health, they swore up and down that this flat was perfect. I signed the lease, and the very day I moved in, I found out it is not accommodated at all which is the only reason I chose this house over other houses and I cannot live comfortably at this house for this very specific reason I was promised was accommodated. When I sent a detailed email regarding this, I never heard back. Horrible company, I would never recommend them.

Georgina · 21 November 2019

★★★★★ 5/5

Trustpilot

I had an issue with my tenant and one…

I had an issue with my tenant and one of the tenancy managers, Charley Light, was extremely helpful, professional, competent and patient.

Riccardo · 19 September 2023

★★★★★ 5/5

Trustpilot

Great Service

Great Service! Jordann​​​​ is really helpful and easy to contact with any queries. Great customer service.

L · 5 February 2024

★★★★★ 5/5

Trustpilot

Effective cooperation

My contact person is friendly and accommodating. I receive prompt feedbacks and a solution for the problem.

Kerstin · 11 January 2024

★★★★★ 5/5

Google

Excellent professional service. Really could not have been better. Special mention for Harriet for her friendly, open and honest approach.

Gerard · 24 October 2023

★★★★★ 5/5

Trustpilot

Responsiveness

Prompt and conscientious attention to rental problem by account manager Abdullah Leghari who is fairly new to the account.

Peter · 15 November 2023

★★★★★ 1/5

Trustpilot

Incompetent and liars.

Incompetent and liars.I approached Marsh and Parson in 2015 enquiring about properties to be let as company let for serviced accommodation use.The corporate manager in charge in 2015 told me that it's necessary that our company has 3 years company account in order to be able to rent properties from them.I patiently wait for 3 years and every year updated the corporate manager with our annual company account.In December 2018 I approached again the corporate manager which has now changed.I show that we finally produced the 3 year company account but she fail to see that we made the 3 years company account and for some inexplicable reasons she keep saying " you don't have 3 years company account".I had to break it down in a very elementary way and show that it's clear that we have and also a kid could understand it.Eventually the " corporate manager" ( it's shocking that a corporate manager it's not able to handle a company account) understands that we have 3 years company account and we start a lengthy references process, which ends whit the " corporate manager" saying that she will contact us as soon she find something suitable for us.I try to get in touch with her about some properties listed but she always says they are not suitable for serviced accommodation and some times she also not reply to my emails.Surprisingly when I enquire via the normal negotiators of different branch they sound very open and interested in discussing with the Landlord a company let agreement, however any sort of negotiation dies in the moment that the " corporate manager"get involved - she claims that the property it's not suitable for the type of use we intend to do.Passed 6 months we have never been contact by the " corporate manager" and no properties have been proposed by her.Given the size of Marsh & Parson and the amount of stock they take on board across the 31 branches in 6 months, it would be an offence to the intelligence believing that none of the properties they had on book was unsuitable for company let, therefore I decide to contact agin one branch and the " corporate manager" separately.I asked the " corporate manager if anything was wrong given that she never proposed a flat in 6 months to us, but she says, as usual, that it's all good and she will let me know if anything available.The agent of a branch replies to me that the property I'm enquiring for it's not suitable for company let and propose something else instead, however he call me back after a while saying that the viewing has to be cancelled because the corporate manager told him that our company has never been approved by her(!!!!)I call back the " corporate manager " asking clarification on this given than 10 minutes before she told me that it's all ok, and she replies saying that: " that agent it's very new, he didn't know that the property it's not suitable for a company".I call back the agent which reinforce his theory that he has been stopped by the corporate manager " because we are not approved by her"Here clearly someone between them it's lying given that the agent says something and the " corporate manager" it's saying something different, therefore I ask clarification about it but both of them refuse to answer and actually the "corporate manager" warns me that "if i don't trust her" it's not possible to continue work together, which makes me laugh given that the "corporate manager" hasn't been able to source a single property for us in 6 months and across 31 offices, therefore I don't see what she means by " working together".Given the facts happened and the behaviour of Marsh & Parsons employees, I have to say that despite all the nice, sparkly and glamour appearance this company has incompetent and liar employees.

Carmelo · 20 June 2019