5/5
TrustpilotWe just had a viewing with Mohammed in…
We just had a viewing with Mohammed in marsh and parsons in the Willesden branch.
Trusted Agent profile · Kensington and Chelsea
Marsh & Parsons Earls Court reviews in Kensington and Chelsea
★★★★★
918 reviews across 2 platforms
246 Old Brompton Road, London, SW5 0DE, Kensington and Chelsea, SW5 0DE
Marsh & Parsons's office in Kensington and Chelsea, at 246 Old Brompton Road, is rated 4.2 out of 5 across 918 reviews on two platforms, including 125 Google reviews rated 4.6.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExpert and Timely response
Laila responded to all my queries in a timely manner and even called to follow up to ensure all my queries were answered.
Agent replied · 23 October 2024
Dear Lucrezia, Thank you for taking the time to leave a lovely review regarding Laila. Kind regards, Lesley, Customer Relations Team
5/5
Trustpilotprompt and courteous…
I have always had prompt and courteous service from the staff at Marsh & Patsons. I have used this agent for years as they have proven trustworthy.
Agent replied · 23 October 2024
Dear Jo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotKyrsten Tumamak
Kyrsten Tumamak, Tenancy Manager, was swift and kind in handdling our rental
Agent replied · 23 October 2024
Dear Christiane, Thank you for your lovely words and for leaving a 5* review. Kind regards Lesley, Customer Relations Team
5/5
TrustpilotAbigail Rhodes
Abigail has provided us with a most professional and highly efficient management service. She's always friendly and helpful, and has good suggestions for resolving all sorts of matters.
Agent replied · 23 October 2024
Dear Susan, It’s great to hear that you have had a brilliant experience with us. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotPayment Return
Had an issue with an accidental payment. Cameron and Will helped get the issue sorted quickly!
Agent replied · 23 October 2024
Dear Brychan, Thank you for taking the time to leave a lovely review regarding Cameron and Will. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDerbhla she is amazing on customer…
Derbhla she is amazing on customer service and so helpful with good experience and so professional , I’m so glad, 100 percent recommended.
Agent replied · 23 October 2024
Dear Habib, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMost efficient rental team
Staff always there to help, very pleasant at all times both to landlords and to tenants, they do whatever needed without delay making and in most friendly way.
Agent replied · 23 October 2024
Dear Zaid, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotPropty management service is abysmal
Propty management service is abysmal. We were promised the world when we signed with M&P but they have been nothing short of completely incompetent. I chased and chased and they finally got round to doing the first inspection after 2 years (supposed to be every 6 months). Property manager is rude and the company they use for maintenance is terrible and expensive. Avoid at all costs
5/5
TrustpilotDarcy has an approachable and friendly…
Darcy has an approachable and friendly manner telephonically as well via email. She had dealt efficiently with the various issues and always in a timely way.
Agent replied · 23 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleHighly recommended professional team led by Lee Ward. Nick and James were always courteous, reliable and positive, and made the selling process pretty stressfree, There was good communication all round and we appreciated their thoughtfulness. Altogether a good and successful experience!
5/5
Trustpilotexcellent service
The team is very responsive and always very helpful. Ellie, the property manager, provides an excellent service and she is always available to solve any issues arising
Agent replied · 23 October 2024
Dear Alexandros, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotVery responsive and effective
Very responsive, effective and friendly service. Worked hard to resolve any issues. We have worked with the company for years and I would highly recommend M &P.
Agent replied · 23 October 2024
Dear Christine, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotThe team is highly professional and…
The team is highly professional and always keep the Customer Service standards high in replying to inquiries
Agent replied · 23 October 2024
Dear Liliya, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotI would give a zero if I could
I would give a zero if I could! I’m a landlord struggling to get my deposit back. M&P said it would be released on the 22nd September and it’s now the 4th October… still waiting. They are disingenuous and blatantly lie. Do not trust them!
Agent replied · 23 October 2024
Hi there, we are sorry for the delay in releasing your funds. We can confirm that we have spoken to you directly and organised for the money to be received by you today. Kind regards, Marsh & Parsons
5/5
TrustpilotPolite and quick service
Was treated very politely and kindly.My query was answered and solved very quickly.A very good service!Thank you.
Agent replied · 23 October 2024
Dear Mané, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat experience
Great experience, very kind & efficient team.Rapid and available
Agent replied · 23 October 2024
Dear Olena, Thank you for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotExcellent service
Excellent service. Our property manager (Elisabeth) is always very attentive to all our requests and professional.
Agent replied · 23 October 2024
Dear Vincenzo, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAmazing customer service
Amazing customer service, pleasure to speak to :)
Agent replied · 23 October 2024
Dear Trinity, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma
4/5
TrustpilotTrustworthy and reliable service
Reliable, efficient service, good clear communications. Friendly and personable staff, well informed.Trust their experience and expertise and would use again to let my property.
Agent replied · 23 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotTor helped us seamlessly resign our…
Tor helped us seamlessly resign our lease and navigate each step of the process. Very grateful
Agent replied · 23 October 2024
Dear Kiran, Thank you for taking the time to leave a lovely review regarding Tor. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAlways helpful
Always helpful, answering my emails quickly and providing all the information.
Agent replied · 23 October 2024
Dear Pascale, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotM&P seem totally unable/unwilling to…
M&P seem totally unable/unwilling to effect property management/maintenance. Their responses seem to be limited to tick-boxing, nothing happens/progresses. M&P are supposedly Property Managers for an expensive house we began renting at Christmas.
Agent replied · 23 October 2024
Hi Charles, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. We are unable to locate a record of you on our database - please may we ask that you send more details to our Customer Service Team at customerservice@marshandparsons.co.uk so that we can investigate this matter further. Kind regards, Marsh & Parsons.
5/5
TrustpilotFriendly and Welcoming
Had a great experience with Benjy, really helpful and knowledgeable. Didn’t have anything that suited me but would still recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
