1/5
TrustpilotWorst managing I have come across
Worst managing I have come across . Charge for everything . Most unhelpful no one to speak to . Sent my rent statements to the previous landlord despite being told .
Trusted Agent profile · Kensington and Chelsea
Marsh & Parsons Chelsea reviews in Kensington and Chelsea
★★★★★
952 reviews across 2 platforms
Rawlings House, 2a Milner Street, London, SW3 2PU, Kensington and Chelsea, SW3 2PU
Marsh & Parsons's office in Kensington and Chelsea, at Rawlings House, is rated 4.2 out of 5 across 952 reviews on two platforms, including 139 Google reviews rated 4.7.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotPoor communication, overpriced!
Poor communication, extortionate rates and overcharging on all services and repairs! As a landlord, please, please, please avoid being locked into a contract with Marsh & Parsons! Terrible!
1/5
TrustpilotPLEASE BE CAREFUL
If I could give 0 stars I would. Worst experience ever. The money was going into one of their personal accounts and telling the landlord that I haven't pay anything. !!!!Please be careful!!!
1/5
TrustpilotVery poor customer service.
Very poor customer service.They don't do what they charge their fees for.Will never use them again to rent or sell my property.
1/5
TrustpilotI accidentally paid and an extra month…
I accidentally paid and an extra month rent and they withheld my money and refused to give it back
5/5
TrustpilotGreat service from Abdullah when our…
Great service from Abdullah when our boiler broke down in the cold weather - much appreciated!
5/5
TrustpilotBest service
Best service, they truly go above and beyond, extremely professional, there is a reason they have been running since 1856
4/5
GoogleI was really thankful to Josephine from Marsh & Parsons in Chlesea who was able to find for me a studio covering all my needs and fought for the price to remain as it initially was.
5/5
TrustpilotOwain is a super star.
Rating only, no written review.
Agent replied · 25 May 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
1/5
TrustpilotLazy property managers
Lazy property managersSlow responses Very proactive when they need something from you.
5/5
TrustpilotAmazing service
Agent replied · 25 May 2026
Dear Zahra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
TrustpilotVery bad service
Very bad service. I would not recommend them if you are a landlord.
5/5
GoogleThe sales & lettings team at the Chelsea office have been very helpful, efficient and enthusiastic. I look forward to completing some business with them in the future.
5/5
TrustpilotQuick and easy process with Charmaine
Rating only, no written review.
Agent replied · 22 February 2026
Dear Adam, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
TrustpilotOWAIN IS AMAZING!
Agent replied · 22 February 2026
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
1/5
TrustpilotWorst agency ever
Worst agency ever. Please avoid at all costs....don't make that mistake. You will regret.
1/5
TrustpilotCriminal agency providing false and…
Criminal agency providing false and misleading information and stealing client's money.
1/5
Trustpilota dishonest agency
a dishonest agency, to be avoided
5/5
TrustpilotLucy is the best!
5/5
TrustpilotHigly professional and reliable
Excellent service!
Agent replied · 22 October 2025
Dear Marco, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2025
Dear Aly, Thank you for taking the time to leave a 5 star Google review. Kind regards, Hayley
4/5
GoogleReal estate agency, large selection of apartments.
5/5
TrustpilotTor very helpful with contact renewal
Rating only, no written review.
Agent replied · 23 November 2024
Dear Saskia, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGood contact with Baran Mehmet
Rating only, no written review.
Agent replied · 25 December 2024
Dear Sylvie, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Marsh & Parsons Chelsea
How many reviews does Marsh & Parsons Chelsea have?
Marsh & Parsons's Kensington and Chelsea office has 952 reviews across two platforms: 139 on Google, 813 on Trustpilot (across the whole business).
What is Marsh & Parsons Chelsea's rating?
Marsh & Parsons Chelsea is rated 4.2 out of 5 across all 952 reviews, and 4.7 out of 5 on Google from 139 reviews.
Where is Marsh & Parsons's Kensington and Chelsea office?
Marsh & Parsons Chelsea, Rawlings House, 2a Milner Street, London, SW3 2PU, Kensington and Chelsea, SW3 2PU.
