Marsh & Parsons Chelsea reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

15 yrs of excellent management

M&P have managed my flat for ca. 15 years - over all this time they've done an excellent job. Will Whitty (my most recent property manager) always acted professionally, efficiently, and very effectively helped smooth my eventual sale of the flat. Thanks and best wishes...

Peter · 18 September 2024

★★★★★ 5/5

Trustpilot

Ellie has been very helpful

Ellie has been very helpful, thank you!

R · 13 March 2024

★★★★★ 5/5

Trustpilot

Marylebone Property Managers

Abdullah Leghari, one of M&P's many good property managers, has been looking after my rental flat in Marylebone for a few months now. He has shown himself to be attentive and prompt, and to have a friendly disposition. I can easily recommend him - and of course M&P too, who have been helping me for years.

CGH · 21 February 2024

★★★★★ 5/5

Google

"I had the enormous pleasure of working with Marsh & Parsons for the sale of my flat. Daniel Kenny and David Hill have been tremendously professional, proactive and efficient and they sold my flat in no time and in the smoothest way possible! I was constantly kept updated and I felt totally looked after! Thank you so much Daniel and David, I am truly grateful to both of you and so thrilled of the results! Franca Mercati

F · 25 October 2014

★★★★★ 5/5

Trustpilot

Trust worthy estate agents

Marsh and Pearson have been managing my property and have so very well: they have all their processes fully button up, from searching for new tenants, moving in, on-going rent collection etc.In particular, I appreciate the contribution of my account manager, Ellie​​​​ Hodkinson, who has always been proactive and responsive in dealing with everyday issues. Would really recommend working with her!

Raj · 13 October 2023

★★★★★ 5/5

Trustpilot

Derbhla is highly experienced

Derbhla is highly experienced, organised and helpful - and does everything with good humour.

PMC · 18 September 2023

★★★★★ 5/5

Trustpilot

Bhavini was very helpful and…

Bhavini was very helpful and professional!

Lara · 13 March 2024

★★★★★ 5/5

Trustpilot

Quick feedback

I asked the relationship b/w the extention of my rent and the renewal of my working visa in UK.Responsible person in Marsh and Parsons Estate Agent quickly checked and kindly gave me immediate feedback, which made me quite feel easy.Thus, quite supportive and diligent behavior is so appreciated.

Tada · 25 June 2024

★★★★★ 5/5

Trustpilot

Great experience so far

Have been renting through M&P for 2,5 years and it has been great from the start. Independent surveyor for the state of the flat before we moved in, smooth communication, quick responses via email. We have had a couple of different contacts at M&P. Currently we are linked with Phoebe, who is efficient and friendly.

Kimberly · 5 February 2024

★★★★★ 1/5

Trustpilot

As a neighbour to tenants from marsh…

As a neighbour to tenants from marsh and parsons, they have made my life a hell, choosing noisy tenants again and again for years, it's the same every year even with different tenants. They don't do anything about it other than ' warnings' which have no real weight. They day they can't do anything about it, so I'm expected to call the council/police all the time. Once a few months ago was so bad that someone 6-7 doors from them came to complain as well as someone from across the road. Police have been called also in the past. I had to call the council last night to witness the noise due to a 1am party, and luckily they saw it. I'll probably have to move house because of this badly run property.Maybe I need to try a formal complaint.

Oliver · 27 August 2021

★★★★★ 5/5

Trustpilot

Weronika was very helpful and efficient.

Jenny · 22 February 2024

★★★★★ 1/5

Trustpilot

Avoid Marsh & Parsons

Already agreed offer was followed by higher amounts in tenancy contract/ Tenancy Agreement, different contract clauses, also increased deposit. After complaint they retained also part of initial deposit. You have options to complain to Property Ombudsman and to local council for a dishonest and unfair trading behavior OR AVOID Marsh & Parsons from the very beginning.Update: It is weird that Imperial College promote this cheating company with direct emails to students. I understand someone take some money to promote. Ms Alice Gast knows ? TheGuardian this could be an article !

George · 2 August 2021

★★★★★ 5/5

Trustpilot

Communication with tenant

Having continuous complicated issues with the tenant Phoebe has managed the communication between us and the tenant with caution and care. Striving to solve the issues raised by the tenant as soon as possible, and keeping us informed.

Nadine · 15 November 2024

★★★★★ 4/5

Trustpilot

Two great managers

Two of the lettings managers I dealt with were excellent - Jonathan Jarman-Ho and Harry Bunn. Unfortunately one other manager was not but he didn't last long so presumably this was noticed by others.Jonathan and Harry had to deal with a very difficult tenant and did so efficiently and with understanding.I would highly recommend them.

Alexandra · 14 January 2024

★★★★★ 4/5

Trustpilot

Request to correct Landlord Statement.

Ms Stanislava​​​​ Sebest responded to my email request promptly. I replied with further explanations. She double-checked with her Accounts team the info I gave her. She then acted upon her findings and communicated with me the outcome of her action. The matter was resolved within the ~hour. Well done.

Abdelatif · 15 May 2024

★★★★★ 5/5

Google

It’s always a good experience with the team at Marsh and Parsons. Whatever your need, the process will be seamless and you will be looked after to the highest degree. The team are not only professional, helpful and go the extra mile - they know how to make you smile whilst providing a quality service, always appreciated!

Harry · 27 November 2023

★★★★★ 1/5

Trustpilot

Here we go again

Here we go again. M&P continues to solicit a block of flats for sales when every flat is owned by one landlord.For 5 years I have responded to their letters explaining the same thing. It would be mildly amusing if it weren’t so easy to get this information and so wasteful to continue annoying the tenants.

Kathy · 16 December 2023

★★★★★ 5/5

Trustpilot

Excellent handling of Tenancy Deposit…

Excellent handling of Tenancy Deposit Protection Scheme claimDaniel has ensured that I am up to date with all correspondence from the TDPS and has reached out to remind me of deadlines and updates. I am sincerely grateful for all his assistance. He is an excellent asset to M&P.

Jen · 24 May 2024

★★★★★ 5/5

Google

Wesley was very helpful throughout the entire process. Punctual during appointments and accommodating in finding viewing hours that suited both of us.

Carlo · 23 October 2022

★★★★★ 5/5

Trustpilot

Excellent Property Management

They have been managing our property since we moved in, in September, and so far we haven't had many issues with the property. However, whenever we have had concerns or issues, Marsh and Parsons and our property manager have been very quick to respond and to get the issue resolved.

Lucy · 11 April 2024

★★★★★ 5/5

Google

Having stressed for weeks in the current market, Finley with Mash and Parsons, Chelsea helped me find the perfect property! The whole team are absolutely on point with their market knowledge and were utterly transparent throughout the process. I hope to stay here for a long time and to continue my relationship with the company. Thanks

Aaron · 27 November 2023

★★★★★ 1/5

Trustpilot

Feels like I ve been Robbed with no prior warning....

Do not use Marsh Parsons if you want to be lied to and treated less than a human being. It’s been three months and I still have not got ANY deposits back or any confirmation as to when. They did not return my numerous calls and only replied to my emails after 2 months. Then they threatened and made allegations that I broke the contract and even lied that they have no recollection of the written confirmation. In my view - this is stealing of my deposit monies. They say they have no contractual relationship with me which is awful surely if you are the managing agent you would have integrity and treat your customers at least with some level of decency. I will have no choice but to report them to the property ombudsman to have the agency fully investigated and seek readdress.

Christine · 20 March 2021

★★★★★ 1/5

Trustpilot

WORST Customer service ever

A friend and I recently viewed a flat in Kensington Olympia. The flat looked really nice and we were excited to move forward with the application. However, the agent became really pushy. We wanted a standard 1 year contract with a 6 months breaking clause (like other agencies offer, or even direct landlords). But the agent made it same as she and the landlord were doing us a favour by offering a 3 year contract with a 16 months breaking clause. (???)We didn't want this because all the furniture would have been replaced by the landlord. So basically she wanted us to sign for a 3 years contract for a place with furniture we have never seen before.We made a list of the furniture we would require and she made it seem like we were asking for too much and started to be rude towards us.Also, she contacted us during business hours and if we didn't reply for 40 minutes she would text us again asking for updates. We work, we are in meetings and we have things to do. But that didn't stop her, she kept texting and pushing us. After noticing all these red flags, we withdrew our offer form. I recommend that you stay away from Marsh and Parsons. They make it seem as they are doing you a favour by forcing you to sign a 3 years contract, but remember that you are the ones committing to spend your money. So you are making a favour to them, hence they should be way nicer to potential tenants.

Gonzalo · 27 February 2021

★★★★★ 5/5

Trustpilot

Harry was really helpful and

Harry was really helpful and efficiently attended to my issues.

Consumer · 19 September 2023