Trusted Agent profile · Kensington and Chelsea
★★★★★
1,561 reviews across 2 platforms
160 Old Brompton Road, South Kensington, London, SW5 0BA, Kensington and Chelsea, SW5 0BA
Part of Knight Frank, see every office.
Knight Frank's office in Kensington and Chelsea, at 160 Old Brompton Road, is rated 4.8 out of 5 across 1,561 reviews on two platforms, including 110 Google reviews rated 4.8.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotSpeedy and easy flat repairs
Hamzah Musaddaq has been incredibly speedy helping me out with organizing fixing of my flat utilities, and makes the experience as easy as possible.
Thank you for the very kind words, Claudia! It is a pleasure to help. Thank you for being so helpful and quick to provide information.Kind Regards,Hamzah
5/5
TrustpilotVinnie from Renewals was really helpful…
Vinnie from Renewals was really helpful in my renewal. It was fast and easy, thank you!
Dear Fang,Thank you for the lovely review.It has been a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotI feel lucky to have Jocelyn Zhang be…
I feel lucky to have Jocelyn Zhang be my property manager. She consistently goes above and beyond in her work, displaying both initiative and professionalism. She always put the clients' best interests first. Her warmth and enthusiasm make communication easy, and I’ve come to trust and rely on her expertise fully. I highly recommend her for her dedication and reliability!
Thank you so much for your kind words Carol! Your feedback means a lot to me, and I’m committed to continuing to provide the best possible service. Thanks again for your trust!Kind regards,Jocelyn
5/5
TrustpilotExcellent Service
A big congratulations to Charlie from KF Baker Street who has been taking care of our flat as a property manager. Excellent service and communication. I strongly recommend Knight Frank’s expertise and services and Charlie has been a strong help delivering those. All the best.
Thank you for the review, I really appreciate and I hope we will continue to work well together!Kind regards,Charlie
5/5
TrustpilotThank you Emma
Emma has been a great help in managing my property in the UK and she is always timely when attending to my queries.
Thank you for taking the time to write me a review, it has been a pleasure to manage your apartment and get to know you better!Best wishes, Emma
5/5
TrustpilotVery responsive and helpful
Very responsive and helpful. Catrin and the team have helped us settle in and gotten us everything we've needed in short order.
Dear JoeThank you for your review. It was a pleasure to help you settle into your new home. If I can be of any further help, please do you hesitate to let me know.Catrin
5/5
TrustpilotGreat Property management
I've lived in a Knight Frank managed property for about 5 years. Knight Frank are a great property manager, they respond to issues very quickly. Our property manager, Robin Macdonald recently addressed an issue of a water leak, and highlighted that I was due compensation rather than me chasing for it. Great property managers!
Many thanks for your kind words Liam, it has been a pleasure to help during my tenure as your property manager & I look forward to continuing to do so. Best,Robin
5/5
TrustpilotJason Nwimo has been one of the best…
Jason Nwimo has been one of the best property managers I've dealt with. Quick and courteous!
Hi Tom,Many thanks for the kinds words here, glad I could help!Wishing Jana and yourself all the best!Warm Regards,Jason
5/5
TrustpilotExpert sales and efficient progression
KF provided a down to earth and upfront sales approach, and they effectively handled the whole sale process whilst we were away for a fortnight.After agreeing an offer above the guide price, they expertly handled the complications and nuances presented by a complicated chain until the exchange was able to progress. A great team effort.
Thank you for your kind words and for taking the time to leave us a review. Please don't hesitate to contact us if we can help you again in the future. Best wishes, the Hungerford team
5/5
TrustpilotVinnie from Renewals was a pleasure to…
Vinnie from Renewals was a pleasure to work with, prompt communication and a constructive approach to finalise contracts.
Dear Mike, It was a pleasure to assist you in your renewal.All the best.Kind regards,Vinnie
5/5
TrustpilotThank you so much Amanda, Dan and Tom
Thank you so much Amanda, Dan and Tom for providing a 5 star service when we recently bought a house through you. Super helpful , through some tricky parts of our purchase. Always felt we had your support and guidance. Many thanks!
5/5
TrustpilotBrigette has been very helpful and is…
Brigette has been very helpful and is always providing kind and timely assistance whenever we reach out!
Dear Marie-ClarisseThank you for taking the time to write a feedback. It was lovely working with you on the lease renewal.Kind regardsBrigette
1/5
TrustpilotThe worst customer services I have ever…
The worst customer services I have ever dealt with. They don’t reply to their emails immediately, it takes them weeks to get back to you. All they care about is MONEY, once they get your money they won’t care about you or your needs. They lied about the property facilities and I didn’t get my deposit since I left the property, it’s been more than two months!!!
Dear Mariam, We are really sorry to hear about your experience. Your property manager will be reaching out to look into this matter as soon as possible and to ensure everything is resolved quickly. Please do accept our apologies again. Knight Frank
5/5
TrustpilotVinnie from Renewals is always very…
Vinnie from Renewals is always very professional, quick to respond and proactive. Thank you for your help.
Dear Jane,Thank you for the great review.It has been a pleasure to assist you once again.Kind regards,Vinnie
5/5
TrustpilotVinnie (Renewals)
Vinnie from Renewals is always absolutely patient and helpful. Everything always goes super quick and gets done efficiently.
Dear Chey,Thank you for the lovely review. Wishing you all the best.Kind regards,Vinnie
5/5
TrustpilotUsing KF for property management
Using KF for property buying, selling and letting management, first class service all time. Our property manager Jason Nwimo is always helpful, responsible and responsive. Definitely recommend!
Hi Stella, many thanks for such a positive review, glad you have had a positive experience with our Property Management service here at Knight Frank!Kind regards,Jason
5/5
TrustpilotThank you Lexi Solt!
Lexi is doing a great job! Lexi is smart and efficient!
Hi Kenneth, Thank you so much for your lovely words. It was great to work alongside you, and I hope to be able to assist again in the future. Please do get in touch if I can be any further help!Best wishes,Lexi
5/5
TrustpilotWill was very professional and helpful
William Ward-Jone was very professional and helpful. I would definitely recommend this company.
Dear Vicky,Thank you so much, it was a pleasure meeting you and I hope to speak soon.Best wishes,Will
5/5
TrustpilotEvery thing is amazing!!!!
Every thing is amazing!!!!Especially Lydia she is lovely and professional
Thank you so much Asma for your review. It was a pleasure working with you and I wish you all the best with your tenancy. Best wishes, Lydia Walker
5/5
TrustpilotWalid was really helpful
Walid was really helpful, he got us an ubeliavable deal in london. We are really happy with our property!
Thank you for your great review. It was a pleasure helping you find you new home! Walid
5/5
TrustpilotPerseverance in difficult circumstances
In very difficult circumstances (including consecutive buyers pulling out shortly before exchange due to terminal illness diagnosis) Florence persevered in landing buyers which is the critical service. She dealt skilfully and patiently with buyers and sellers to keep lines of communication open, identify potential for compromise and suggest solutions and was a pleasure to deal with.
Dear Christopher, Thank you for your message. Brilliant, we finally got there! Thank you for being so lovely to work with, and hope to see you in the future. Best wishes,Florence Biss
5/5
TrustpilotOutstanding Service from Natalie
Natalie provided outstanding service from start to finish. Her expertise, diligence, and friendly personality made the entire process a pleasure. Thanks Natalie!
Thank you so much for your kind words, I am so pleased to hear that you had a positive experience with myself and I wish you all the very best in your new home! Best wishes, Natalie
5/5
TrustpilotSummer has been incredibly helpful !
Summer has been incredibly helpful in oir quest for the perfect house in Parsons Green !
Thank you for your kind words, I really hope I can help find you the perfect home! Summer
5/5
TrustpilotExcellent service for end of tenancy
Shannon Adjei provided excellent service to us when we reached the end of our tenancy. She set out the process and requirements in detail, which was very helpful and made our move so much easier. She also arranged for a prompt check out report and then facilitated the repayment of the deposit promptly and effectively. She was a pleasure to work with and I would recommend her.
Thank you for your wonderful review! It was a pleasure assisting with your end of tenancy and I’m glad I could make the process smoother for you. Best wishes! Shannon
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