Trusted Agent profile · Kensington and Chelsea
★★★★★
1,557 reviews across 2 platforms
160 Old Brompton Road, South Kensington, London, SW5 0BA, Kensington and Chelsea, SW5 0BA
Part of Knight Frank, see every office.
Knight Frank's office in Kensington and Chelsea, at 160 Old Brompton Road, is rated 4.9 out of 5 across 1,557 reviews on two platforms, including 110 Google reviews rated 4.8.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotThe experience that we had with Konrad…
The experience that we had with Konrad was much more than expected.One of the best agents I have ever encountered.
Thank you Snir for the glowing review and for giving us a perfect score. We’re thrilled you enjoyed Konrad’s service and had a great experience with us. Thank you for your support, and we look forward to hearing from you in future.
5/5
GoogleChanell Quire from Knight Frank looked helped me to find my dream house in South Kensington, and looked after me very well from beginning to end in the process. She is professional, considerate, kind and understanding. She knows the market well, and tailored property suggestions to suit my preferences, which led to me finding my dream home. In the process of working with Chanell, I also met many more members of the Knight Frank team, everyone's really friendly and cooperative, they've made it easy for my surveyor & other engineers to pick up keys for various tests/works, and I've had a great experience & would definitely give highest recommendations!
Hi Cecily, it’s been such a pleasure working with you over the last 8 months. Enjoy your new home, and please do not hesitate to contact us for any property needs in the future! All the best, Chanell
5/5
TrustpilotMichelle Henry was…
My property manager Michelle Henry was excellent. Very welcoming and accommodating. She replied to my emails promptly and answered all my questions. Very professional and efficient.
Dear Mona, thank you for your kind words. I am pleased you were happy with the service provided. It was a pleasure working with you. I wish you all the very best in your new home. Kind regardsMichelle
5/5
TrustpilotGood rental management experience
Jocelyn Zhang is very attentive and proactive in managing my rental property. It gives me a peace of mind that my property is in good hands
Thank you very much for your kind words, Susana. I will continue provide the same service to you. - Jocelyn
5/5
TrustpilotRomain Bourgier and Charlotte Moore
Romain Bourgier is always available to help, even out-of-hours if needed. Giving regular updates; thorough explanations and wise advice, he provides an excellent management service.Charlotte Moore is always helpful and pleasant to deal with, even in difficult and stressful situations. Her excellent client facing skills mean that all parties she deals with are happy.
Thank you Ben for your kind words and support. It was a pleasure working with you and managing your property. Charlotte and Romain
5/5
TrustpilotKev Patel did a great job with the new…
Kev Patel did a great job with the new tenancy in Notting Hill. Thanks Kev!
Thank you. It was an absolute pleasure working with you. I truly appreciate your attention to detail in getting the property ready for the new tenants, it made all the difference.I look forward to working with you again in the future.Best regards,Kev Patel
5/5
TrustpilotHigh quality services to find the flat
I came from Japan and would like to find the flat near from the office. Even the tight market, sales team offers multiple options within my budget and sales support team offers quick and kind services and property management team also quick and kind.services. We can communicate with them in Japanese and they offers the high quality services.Thank you for the team in KnightFrank.
Thank you for your kind review, It has been a pleasure to support you. It's great to know that communicating in Japanese made things easier for you.Please feel free to reach out to us anytime if there's anything else we can assist you with. We hope you enjoy your new home!Kind regards,Knight Frank
5/5
TrustpilotBrigette from Renewals
Great job in renewing our lease contract.Thank you Brigette.
Dear WassimThank you for your feedback. I am pleased we found a good middle ground for you and the tenants on the renewal.Kind regardsBrigette
5/5
TrustpilotI recently got in touch with your…
I recently got in touch with your company regarding a property, unfortunately, the deal fell through. However, it is important to note that Mr Jamie Vass had maintained high level of professionalism and good customer services, coupled with an unprecedented communication skills during this period. For this reason, I look forward to dealing with your organisation again, also, I shall recommend your service to my friends and family. Thank you.
Dear Edward, Many thanks for your kindness, I do appreciate it. While I am sorry that things have not worked out in this instance, I am pleased to continue to work with you and your family. All the best, speak soon. Jamie
5/5
TrustpilotAnn-Marie managed our property very…
Ann-Marie managed our property very well amongst the many challenges we have experienced over the years. Thanks Ann-Marie and all the best with your other clients!
Thank you Mark for the lovely review. It was a pleasure working with you and hope to do so again in the future. Best wishes, Ann-Marie
5/5
TrustpilotAnik Ruparelia is an outstanding agent
Anik Ruparelia is an outstanding agent which will reply to any enquiries immediately as well as to managing my property professionally. Very happy with her service.
Your review is much appreciated! Please do not hesitate to contact me going forward. Thank you.Best wishes, Anik.
5/5
TrustpilotVery helpful
Very helpful throughout, thank you to Kristian Lee for his help with providing us with a quick and quality reference.
Thank you for your Kind words, you have been great tenants. Kind regards,Kristian
5/5
TrustpilotI reported a noise …
I reported an unusual noice emanating from a water boiler. Daniel, at KnightFrank quickly arranged for a technical assessment to be carried out.A technician called and discovered worn out components and again Daniel stepped in to gain approval for rectification work to be sanctioned. This work was carried out 12 June. Now, there is no noise from the boiler, and the shower unit works perfectly. Very effectively managed.
Hi Brian thank you for your review very much appreciated. I look forward to working with you in the future, please don’t hesitate to reach out on any problems in the property’.Kind regards,Daniel
5/5
TrustpilotVinnie from renewals has been great in…
Vinnie from renewals has been great in helping negotiate rent. I have been at this property for 2 years now and have just renewed for the third year with the same rent and terms! It just took one e-mail for him to get this done - very easy and efficient. Overall, my experience with Knight Frank has been good so far!
Dear Tarang,Thank you for the lovely review.I am so pleased you are continuing for another year.All the best.Kind regards,Vinnie
5/5
TrustpilotBeth is very kind and share me all…
Beth is very kind and share me all house information to rent.
Thank Don, it has been great working with you also! Best, Beth
5/5
TrustpilotJust rented a flat…
Just rented a flat for my Dad through Knight Frank SJWD. Malak was helpful and available from day one and the process was seamless. Thank you!
Thank you so much for your kind words. It was an absolute pleasure assisting you Raf, I look forward to hopefully assisting you in the future.Kind RegardsMalak
5/5
TrustpilotJocelyn is very responsible
Actually, I am considering to change my agent to other companies until I meet Jocelyn for my house manager who makes me feel Knight Frank trustworthy and responsible. She is trying to solve my problems for service charges again and again till everything is settled. I feel safe to ask Knight Frank to manage my property maybe other properties in the future.
Thank you for your kind words. Your satisfaction is my priority, and I look forward to continuing to provide the support you need. I’m grateful for the opportunity to manage your property and any future ones.Kind regards,Jocelyn
5/5
TrustpilotAlfie Rippon has been great in helping…
Alfie Rippon has been great in helping with the end of tenancy logistics
Dear Julie, Thank you for the kind words and I’m glad it was a smooth process for you.I wish you all the very best. Kind regards,Alfie
5/5
GoogleAn excellent and professional service from Knight Frank and Ellie in particular.
Thank you Martin, hugely appreciated. We are pleased so have secured you someone in the end. Thank you. Ellie
5/5
TrustpilotKnight Frank Fulham
Our first time using Knight Frank. Had a really great experience. We were shown the property by Katie Shaw who was very accommodating. We were extremely happy with the support we received throughout the process, from viewing the property to signing. Katie and Lana at Knight Frank Fulham streamlined the process and were incredibly supportive and responsive throughout.
Dear Gaby,Thank you so much for leaving us such a lovely review! We have really enjoyed working with you throughout the process, and wish you all the best in your new tenancy. If you need anything else in the future please do not hesitate to reach out!All the best,Katie and Lana
5/5
TrustpilotGood communication and attention.
Thank you for the kind review and feedback. ‘Out of Town ’ is a truly unique property that was a real pleasure to sell. Best regards Alex and the Knight Frank Ascot team
5/5
TrustpilotProfessional & easy to deal with
Very professional, efficient and pleasant to deal with. Angharad Lonnon and her team were excellent. Would highly recommend.
Thanks David, it was a pleasure to be able to help, best of luck in your new home.Angharad and the Elmbridge Lettings Team
5/5
TrustpilotExcellent in all areas.
Knowledgeable, smart, efficient and caring. A great experience in an exceptionally short timeframe.
Thank you so much for taking the time to write such a kind review. If you ever need anything in the future - advice, recommendations, or support with your next move, I would be delighted to assist again. Wishing you all the best in your new home! Annabel
5/5
TrustpilotMark was amazing
Mark was amazing! He was really quick and efficient. Thank you :)
Thank you for your kinds words. It was a pleasure assisting you. Mark
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