Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy property manager
My property manager, Ms Jocelyn Zhang, has been super responsive and attentive to my concerns in particular about utility bill payments and check out procedures. She is experienced and skillful in handling tenants.We are very pleased with her professional service and work ethic! Thank you Jocelyn!
Jacqueline · 30 November 2023
Agent replied · 25 October 2024
Dear Jacqueline,Thank you for your kind words; it is a pleasure to manage your property. I will continue to provide the same service. If you have any queries, please do not hesitate to contact me. Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotVery attentive and efficient service
Brigette from Renewals was absolutely essential in the negotiation process, as we were trying to renew our lease. Very responsive, supportive and managed to get us the contract incredibly quickly! Highly recommend
Mónica · 28 August 2024
Agent replied · 25 October 2024
Dear MonicaThank you for your kind words and your phone call. I truly appreciate it and it has been lovely working with you on this renewal as well. Kind regardsBrigette
★★★★★ 5/5
TrustpilotProblem solved quickly
Thanks for swiftly handling an appliance issue in the flat. Landlord's agency resolved the matter quickly and all works well now. Very efficient communication with the agency and contractor via a web portal.
Michal · 7 October 2026
★★★★★ 5/5
TrustpilotAbsolutely nothing but praise for…
Absolutely nothing but praise for Knight Frank. Me and my Family were moving in together for the first time and Sarah was so incredibly patient and helpful!! We honestly could not be happier. Thank you so much Sarah, you’re a star!!
Mr · 12 March 2024
Agent replied · 25 October 2024
Thank you Mr Sandhu! I wish you much happiness in your lovely new home.
★★★★★ 5/5
TrustpilotI had an amazing rental experience with…
I had an amazing rental experience with Knight Frank. Despite the previous tenant being reluctant to move out, Jason，Konrad, Lawrence and nicole from Knight Frank continuously supported and helped me over the course of two months to ensure that I could secure this apartment. They worked hard to make sure the previous tenant left as close to the agreed time as possible, cleaned the apartment thoroughly, and provided prompt and helpful responses to all my inquiries. I am truly grateful for their dedication and professionalism. I highly recommend them to anyone, and I hope they continue to offer such excellent service to more tenants in the future.
William · 22 August 2024
Agent replied · 25 October 2024
Thank you William for such a thoughtful review. We are incredibly grateful that you took the time out to leave us a 5-star review and are glad that everything worked out well in the end. We will share this with the team to let them know to keep up the amazing work.
★★★★★ 5/5
TrustpilotOur experience with Knight Frank has…
Our experience with Knight Frank has been very positive. We have had a lot of contact with our property manager Yemi during the first few weeks of living in the new property. He has been extremely timely in responding and liaising with our landlord efficiently. It has been a pleasure to have him as our property manager and we feel much more at ease knowing we have someone like Yemi looking after the property and ready to solve any issues that may come up.
Maja · 20 August 2024
Agent replied · 25 October 2024
Thank you so much for your kind words and thoughtful feedback. I'm truly pleased to hear that your experience with Knight Frank, and with me as your property manager, has been so positive. It’s been a pleasure working with you and ensuring your move-in process was as smooth as possible.
★★★★★ 5/5
GoogleI recently purchased a property through Knight Frank Kensington.
Jess Conway was extremely professional, friendly and competent throughout the process.
Jess provided all the information I required promptly and efficiently, and (with the help of a fantastic bank and solicitor) the whole process from first viewing to completion was concluded within 6 weeks.
I would highly recommend Knight Frank Kensington and I intend to use their services in finding me a suitable tenant for the property in due course.
David · 25 October 2023
★★★★★ 5/5
TrustpilotI recently had dealt through "Brigette"…
I recently had dealt through "Brigette" from Renewals team, in simple words, it was an amazing service, friendly, efficient, straight forward!! Everything went through quickly. Kudos to her!!!
Haris · 23 October 2024
Agent replied · 23 December 2024
Hi HarisThank you for taking the time to write a review. I am pleased, we agreed the renewal swiftly. Till the next one!Kind regardsBrigette
★★★★★ 5/5
TrustpilotSummer has been helping me with…
Summer has been helping me with negotiations for year and a half. She is professional, always responds promptly, and knows how to close deals.
Consumer · 19 December 2024
Agent replied · 25 October 2024
We are really sorry to hear aboutyour experience with the team. We are afraid we have been unable to locate your details. Please do reach out to complaints@knightfrank.com. Thank you and please accept our apologies again.
★★★★★ 5/5
TrustpilotFahmida Rouf is the best agent I ever…
Fahmida Rouf is the best agent I ever worked with. She always replied my emails with her kindness. She is the one who always got my problems resolved satisfactorily.
Charlie · 4 October 2024
Agent replied · 25 October 2024
Thank you Charlie for taking the time to leave a review, it was an absolute pleasure working with you and managing your property.Wishing you all the best - Fahmida
★★★★★ 5/5
TrustpilotVirginia Water office
The team in the Virginia Water office were courteous and professional. Zara went out of her way to keep us updated, chased all estate agents and solicitors along the chain to keep things moving and on track.
Emma · 19 May 2024
Agent replied · 25 October 2024
Thank you very much for your kind words Emma. We were delighted to help you sell and glad it all worked out in the end.
★★★★★ 4/5
TrustpilotOur first purchase in the UK
It was a stressful experience to buy a property as to be expected when a lot of chains are involved and there was a point when I got very anxious with the unclarity about the dates but Morten (our knight Frank agent) maintained a very good and open communication line with us which helped to reduce the stress in the process , he was also very quick in his responses and also communicated well with our sellers on various matters related to the house. Thank you for the support and patience !
Bm · 14 August 2024
Agent replied · 25 October 2024
Thank you so much for your kind words, it means a huge amount. Many congratulations on your beautiful new home and your patience throughout the process.All the bestMorten
★★★★★ 5/5
TrustpilotA five star agent *****
Brigette is a kind and understanding negotiator, who appreciates both her client's and tenants needs. She works both sides, rarely make mistakes, and if she does she acknowledges them.She is a great combination of assertiveness and consideration.
Jeremy · 17 May 2024
Agent replied · 25 October 2024
Dear Jeremy,Thank you for your feedback and phone call. I really appreciate it. It was my pleasure helping you with the lease renewal and I'm glad that we achieved good results for both parties.Kind regards,Brigette
★★★★★ 5/5
TrustpilotWe would like to thank Vinnie from…
We would like to thank Vinnie from Renewals who is very professional and did an excellent job in renewing our contract. A great asset to Knight Frank.
S · 1 November 2024
Agent replied · 25 October 2024
Thank you very for your kind words and your appreciation for all our teams. We are delighted to hear that we have met your expectations and we hope to continue to do so. Please do not hesitate to reach out for any assistance you require!
★★★★★ 5/5
TrustpilotBeth was great.
Beth Tigbe was great at securing a rental property for me. She was professional but also friendly. She gave sound advice with securing the property. She kept me updated throughout the process and guided me to ensure the process wasn’t tedious. Thank you Beth for being efficient and very helpful
RO · 25 July 2023
Agent replied · 25 October 2024
Thank you for your review. It was a pleasure working with you and I am sure we will cross paths in the future!Beth
★★★★★ 5/5
TrustpilotDebbie Pinkham is one of the best
Debbie Pinkham is one of the best . Sensible , commercial and responsive . A pleasure to deal with . I wish she dealt with all my lettings
Arnold · 13 October 2024
Agent replied · 25 October 2024
Thank you for your kind words Arnold. It was a pleasure assisting you. Debbie
★★★★★ 5/5
TrustpilotSuper helpful property manager
I needed to have the flat for my own use for a while. My property manager Mo Govani was super helpful in coordinating this. He was also very efficient in arranging for the replacement of some old furniture.
Amy · 22 April 2024
Agent replied · 25 October 2024
Thank you Amy, it is a pleasure assisting you with your property and i look forward to the future. Mo
★★★★★ 5/5
Trustpilotprofessionalism
I have a long experience with Real Estates agents, Knight Frank is the best. All the member staff was super end excellent. Many thanks to Charlotte Moore. She is very efficient, responsive and professional. She is fantastic , I am very happy with her service. She was always struggling to keep my property maintained .Many thanks to Chanel, she was also very helpful when she was managing my flat.
Mohamed · 16 February 2021
Agent replied · 25 October 2024
Thank you so much for your kind words Mohamed. They really do mean a lot. I look forward to working with you continuously. If there is anything else I can assist with then please do not hesitate to contact me. Kind regards Charlotte
★★★★★ 5/5
TrustpilotEfficient, pleasant and professional
Beth was friendly, responsive and professional: a real joy to work with.
Carsten · 20 March 2026
★★★★★ 5/5
TrustpilotGreat Renting Experience
Lexi Sloane and James Szalay were fantastic to work with! Reachable, clear in their communication, and extremely helpful. I had a great experience renting a flat thanks to them.
Gleb · 18 September 2024
Agent replied · 25 October 2024
Thank you so much for the review, Gleb.It has been a pleasure helping you with your new home.Looking forward to working together again in the future!Very best,Lexi and James
★★★★★ 5/5
TrustpilotVery efficient and frustration free…
Very efficient and frustration free experience with Vinnie from Renewals. The lease extension was discussed, negotiated, and completed within 2-3 days. I always appreciated hassle free service, thank you Vinnie! George
George · 16 August 2024
Agent replied · 25 October 2024
Dear George,Thank you for the lovely review.It was a pleasure to assist you.Thank you for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 4/5
TrustpilotThank you Ines for finding me suitable…
Thank you Ines for finding me suitable new tenants and facilitating a smooth transition into the new tenancy at my flat - your calm professionalism helped enormously and was much appreciated…
V · 15 August 2024
Agent replied · 25 October 2024
My absolute pleasure Venetia! I hope all is well with the tenancy. Speak soon! Ines
★★★★★ 5/5
TrustpilotEmma Soanes has been efficient.
Emma Soanes has been efficient, professional and pleasant to approach with any problems or matters in regards to our capacity as landlord. She is clearly an asset to the knight Frank team. I hope her efforts are recognised.
Anita · 10 April 2024
Agent replied · 25 October 2024
Thank you so much for your lovely review Anita. It has been a pleasure to manage your apartment! All the best, Emma.
★★★★★ 5/5
TrustpilotUnderstood my needs
Maisie and the team, were attentive and worked well advising and times reassuring me through the process. They worked hard to understand my needs and worked hard to accommodate these throughout the process.
Rachael · 11 July 2024
Agent replied · 25 October 2024
It was a pleasure working with you and we wish you all the best in your new home.
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