Knight Frank South Kensington Sales reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Great service!

Knight frank have helped me a lot when it comes to property management and checking whether everything is running smoothly. There was no problem with the apartment I am staying at. And when I reach out for any issues, they received and reply the email immediately.

Lysa · 10 April 2024

★★★★★ 1/5

Trustpilot

Irresponsible organizations attempting to shift responsibility and defraud tenants in pest disputes

First of all, I would like to express my balanced view. Rachel, as my property management contact, has effectively helped me resolve many issues. Our dispute exists solely regarding this particular matter, and my rating reflects only this specific issue.This incident occurred within six months after I renewed my lease. Before this, everything with the property had been fine. However, after returning from my summer vacation, I discovered that the carpet in my home was infested with moths, a problem that had never occurred during my tenancy. Before leaving, I ensured all windows and doors were securely closed, and no one, apart from the inspection personnel from your agency, had entered the property. It is clear that the issue stemmed from the carpet itself or someone else, not from me. Even the report your agency issued (which I still haven’t been allowed to see) did not mention any prior issues with the carpet.Upon discovering the problem, I immediately cleaned the entire property, sealed the carpet, and attempted to contact your agency for assistance, whether to remove the carpet or address the issue in some other way. Initially, Rachel assisted me by contacting the landlord and arranging pest control. I repeatedly emphasized that I should not be charged for this issue and that the landlord should bear the costs, as the problem was clearly not my fault. Rachel assured me that I wouldn’t need to pay. However, after the first pest control appointment, Rachel began demanding a fee of £330 from me, claiming that I was responsible for the issue. This is pure deception and extortion.Since then, I have provided various pieces of evidence and attempted to communicate, but your agency either avoids addressing my questions directly or does not respond at all. Later, Rachel's supervisor, Angelah, contacted me, but instead of resolving the issue, she questioned the evidence I provided and diverted the discussion to irrelevant matters, such as whether I had informed them of my extended absence. Even after I provided the requested information, she attempted to find faults to refute my claims. This is highly unusual and feels like outright fraud.Meanwhile, I have not received any updates from the pest control company regarding a second treatment appointment. The only information I received was through your agency, which claimed they would contact me, but no one ever did. To make matters worse, Rachel insisted that I reopen the infested carpet in the apartment, which is entirely unreasonable. Doing so would only allow the moths to spread throughout my home and belongings. Any cleaning or treatment of the carpet should be conducted outside the apartment, not within such a small living space.One day, Rachel suddenly closed the case without explanation, which left me very confused. However, I am now prepared to protect my rights through the deposit platform after my tenancy ends. I am sharing my experience here in hopes that other tenants or landlords can carefully evaluate this agency. As I mentioned in my previous review, your leasing team is excellent, but it seems the property management team does not meet the same standard. I also hope to receive fair and impartial assistance from your company in resolving this matter.

Frederic · 2 December 2024

★★★★★ 5/5

Trustpilot

Renting with Knight Frank - Very good experience

I rented a flat with Knight Frank and had a very pleasant and smooth experience thanks to Christopher Robson. Chris has been really great through the whole process, so professional, efficient, helpful and reliable. He made my life so much easier by being clear, transparent, available and fully committed to his work. I have been a tenant for many years and can say with no doubt that Chris has been the best agent I have ever had to deal with. Thank you again and will definitely recommend Knight Frank services.

Melina · 10 March 2020

★★★★★ 5/5

Trustpilot

I am very pleased with the service of Mr Edwin Chan

I am very pleased with the service provided by Mr Edwin Chan , Knight Frank Tax Consultant . Edwin is very efficient in handling my rental tax submission for the last few years and he is always ready to assist whenever I raise any queries . I was truly impressed when he took the efforts to e mail and call me on some tax issues when he was on sick leave !! His professionalism truly reflects on Knight Frank’s global brand name . Thank you Edwin for all your help :)) Adeline

Adeline · 4 March 2020

★★★★★ 5/5

Trustpilot

Brilliant Louna Del Barrio!

Louna has demonstrated exceptional qualities from first contact through to my moving in. She offered an outstanding service in every possible way. Super available, super responsive, diligent, taking initiatives when spotting potential issues ahead. Very good communication and social skills as well, keeping me informed every step of the way, in a warm and friendly manner. I would add she also manifested great people and project management skills, efficiently juggling with the different parties involved. I would trust her with my projects and recommend her any day.

Emilie · 29 November 2024

★★★★★ 5/5

Trustpilot

Charlotte has been amazing and has…

Charlotte has been amazing and has helped us with our renewals with ease. She was very prompt with her emails and negotiated really well on our behalf. It was a relatively easy and quick process - all thanks to Charlotte!

Neha · 25 July 2024

★★★★★ 5/5

Trustpilot

Timely and Thoughtful Service

We worked with Charlotte Mackintosh over the 2 years of our tenancy and she was very responsive and nice to work with. Our flat had a number of issues and she was able to help us navigate them in a timely manner.

Not · 18 June 2024

★★★★★ 5/5

Trustpilot

Walid is a an asset on a rental journey

I would like to start by saying I would a 100% recommend Walid. He goes above and beyond his scope of a letting agent. Walid ensures that the moving process is smooth and ensures that the delivered property meets the standards that he has set….which are high.

Susie · 13 March 2024

★★★★★ 5/5

Trustpilot

Brigette from renewals

Mr. Brigette Bulan is very sincere and enthusiastic. He is the most reliable partner who always prepares the best solution for his clients and achieves it successfully. I would like to thank him for all his excellent support and recommend him to everyone.

Amy · 29 May 2024

★★★★★ 5/5

Trustpilot

Writing regarding Allan McSween who was…

Writing regarding Allan McSween who was an absolute professional in every regard. He dealt with a deposit dispute promptly and efficiently, with the utmost courteousness and was more than willing to help- as well as displaying experience and fairness. A real pleasure to work with him. Thanks Allan.

Donna · 16 February 2024

★★★★★ 5/5

Trustpilot

The whole process of selling our property

The whole process of selling our property was a pleasant one.

Chris · 9 September 2026

★★★★★ 5/5

Trustpilot

Outstanding performance from Knight Frank

This is my third or fourth time reviewing Knight Frank and every time I repeat that the exceptional work of the team has made the rental of my property hassle free . I would like to thank Regvita Burdiniene for her outstanding management of our property .

Maryam · 7 March 2024

★★★★★ 5/5

Trustpilot

Dear Nadine and Lizzie,

Dear Nadine and Lizzie,I got the welcome hamper!Your service is very thoughtful. The details are in place! Today is the happiest day since I checked in! Thank you very much for your help! Best wishes,Amber

Amber · 7 October 2024

★★★★★ 5/5

Trustpilot

Professional, friendly, non-pressurised service from KF

We have recently purchased a flat through Dan Cowling in the Chelsea office of Knight Frank. Dan was a friendly, calming presence throughout the transaction, never pressurising us to make decisions, and providing helpful, patient and professional advice. He was a very effective communicator between us and the vendors, which proved invaluable. We are very grateful, and highly recommend Dan and KF.

Nicola · 20 December 2024

★★★★★ 5/5

Trustpilot

So happy with Sophie

I had a very smooth and satisfied experience with all processes that Sophie has delivered. She is very positive and patient when I met an unexpected situation and found the solution through her profession. She is good at liaising with landlord and other managing companies, instructing me through stages, checking property and fitting in my move in date. She is also very communicative and detailed, I really appreciate her work to make my renting experience a happy one.

Dianting · 20 December 2024

★★★★★ 5/5

Trustpilot

Inés Santos was a wonderful agent who…

Inés Santos was a wonderful agent who helped us find a lovely flat. Unlike many other agents she was great, not pushy at all, very supportive and informative. I’m very impressed with the professionalism and quality of service at Knight Frank, it’s at another level!

Steph · 12 April 2024

★★★★★ 5/5

Trustpilot

I had a fantastic experience renting a…

I had a fantastic experience renting a new apartment with Louna. They were professional, responsive, and truly dedicated to finding the perfect place for me.Louna understood my needs and preferences, showing me several options until we found the ideal apartment. Their knowledge and attention to detail made the process smooth and stress-free.I highly recommend Louna to anyone looking for a new home. Thank you for helping me find my perfect apartment!

Caden · 30 July 2024

★★★★★ 5/5

Trustpilot

Great all round service, a second time

I have used the Knight Frank team in Bath (Francesca Leighton Scott, assisted by Steve Dean and Phoebe and Florence) on the sale of my village cottage. It is my second time working with this team and the service has been every bit as good as previously, tailored for the different style of property and type of buyer. As previously, the essence of the property was well understood by Fran and Steve, brilliantly captured in photos and text, and conveyed successfully to the market. Great communication and strategising throughout, culminating in a sale at the asking price. Who could ask for more? Highly recommended.

Tim · 18 November 2024

★★★★★ 5/5

Trustpilot

Well done Jade!

Highly recommend Jade at Kensington branch - we found her to be very efficient, personable and reliable. She is a great communicator and has helped us to achieve a very smooth sale.

SF · 16 November 2024

★★★★★ 1/5

Trustpilot

Extremely Disappointed Tenant Experience, Avoid Renting with Knight Frank

I am a tenant in one of Knight Frank’s Hampstead properties, and my experience has been nothing short of a disaster. For over a month, I have been living without a functional bathroom sink, a leaking shower that causes water to pour into the living room below, and a massive hole in the living/dining room ceiling.Despite numerous polite and professional attempts to contact Knight Frank, my concerns have been repeatedly ignored. These are uninhabitable living conditions, made even more unacceptable considering the substantial rent I pay for this property.This is not an isolated incident. Over the summer, Knight Frank left me with persistent leaks for over two months and the same unresolved hole in the ceiling for more than a month. Now, with the holiday season around the corner, there is no progress in sight. Hosting friends and family was one of the main reasons I chose this flat, but I have been unable to have anyone over for more than three months this year. I am now facing the prospect of spending Christmas alone, ashamed of the state of my home.Knight Frank has shown zero accountability. I have not been offered any compensation for this ongoing ordeal. When the water was completely turned off, they didn’t even provide temporary accommodation or alternatives. I was left to brush my teeth and wash up in café bathrooms, an utterly unacceptable situation for any tenant.This is a serious warning to anyone considering renting with Knight Frank. Their lack of professionalism, responsiveness, and basic human decency has turned what should be a comfortable home into a source of constant stress and frustration.Bianca Matei

Bianca · 15 November 2024

★★★★★ 5/5

Trustpilot

Great - responsive and professional

Great support and professionalism throughout our tenancy. Highly recommended

Jess · 17 September 2026

★★★★★ 5/5

Trustpilot

Efficient and smooth admin under…

Efficient and smooth admin under supervision of Liv Papps

Tufan · 16 September 2026

★★★★★ 5/5

Trustpilot

A wonderful experience

Summer was incredibly helpful and flexible while we were searching for a rental property. She was excellent at communicating via email, phone and WhatsApp. I felt as though Summer genuinely cared about finding us a home, which was very refreshing.

AR · 1 July 2024

★★★★★ 5/5

Trustpilot

Amazing Service from Josh Ward-Brickett

Josh has been nothing short of exceptional in his work with his clients. He has some of the best service I have seen amongst property managers and always provides good advice while delivering efficient and effective solutions whenever problems arise. Thank you for your work.

Ja · 28 March 2024