Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent rental experience
My experience with Knight Frank was excellent. The rental process was smooth and efficient. Mark Batty was responsive and helpful whenever I had questions, ensuring a seamless experience. Additionally, Shannon Adjei facilitated the deposit return quickly and without any issues. Overall, I highly recommend Knight Frank for their professionalism and excellent service.
Alex · 27 March 2024
Agent replied · 25 October 2024
Thank you Alex, for your really kind words. I am so glad we were able to help swiftly. We hope to be able to help you soon. Shannon and Mark
★★★★★ 5/5
TrustpilotExcellent Agent, Perfect Staff
I've rented my property for 3 years under Knight Frank. Their staff are really nice and kind, especially Jocelyn Zhang. She helped me a lot with all sorts of issues I met when I moved into this apartment. Perfect agent!
William · 18 October 2024
Agent replied · 25 October 2024
Hi William, Thank you so much for your kind words! I appreciate your feedback and will continue to provide the same level of service as always!Jocelyn
★★★★★ 5/5
TrustpilotJames Szalay went above and beyond to…
James Szalay went above and beyond to help us find a property and have the offer accepted. He worked out of hours to help us achieve a positive outcome and I was very impressed with the way he conducted the negotiation. Thank you James!
Fernanda · 14 August 2024
Agent replied · 25 October 2024
Thank you for the review, Fernanda.It has been a pleasure assisting you with your search, so far, and I am sure that you will love your new home.Very best,James
★★★★★ 5/5
TrustpilotExcellent attentive service from the…
Excellent attentive service from the start to the completion.
Would recommend highly.
Mr · 7 October 2026
Agent replied · 10 October 2026
Dear Alan,
I'm very grateful for such kind words, and thank you for being such a loyal repeat client. Enjoy the new chapter and keep in touch.
Best wishes
Ross and the Knight Frank Tunbridge Wells team
★★★★★ 5/5
TrustpilotOutstanding service
Henry is our property manager; he is incredibly proactive, thorough and efficient. It is reassuring knowing that he will do everything possible to provide us with the highest level of service possible. We love living where we live, and have both been so impressed at the quality of our experience.
Dan · 24 April 2024
Agent replied · 25 October 2024
Thank you, Dan, for your kind words. I will continue to focus on offering high-quality service and making sure you are satisfied as my client and tenant. Thank you once again. Henry
★★★★★ 5/5
TrustpilotVery happy with the service provided by…
Very happy with the service provided by the.team. Brigette from Renewals helped to negotiate the increase of rental payment with no hassle and no time spent from my side. Ery convenient service
Alex · 22 May 2026
Agent replied · 28 May 2026
Dear Alex
Thank you for your feedback. I am pleased we achieved a good, fast result with the rent review this year.
Kind regards
Brigette
★★★★★ 1/5
TrustpilotI rented with Knight Frank since 2020
I have rented with Knight Frank since 2020, and everything was fine until recently. They agreed to allow an early surrender in December, with the landlord agreeing to February marketing and a March start date. (I paid 6 months in advance). They purposely did not market my flat in February and told me that until another two-bed was occupied, my flat would essentially not be marketed or be open to any viewings.
Alex · 21 March 2026
★★★★★ 5/5
TrustpilotAlex Hancock provided an excellent…
Alex Hancock provided an excellent service. His calm approach, coupled with a deep knowledge of the local market, resulted in a smooth and well organised sales process. Thank you Knight Frank
James · 25 May 2026
Agent replied · 28 May 2026
Thank you for the kind message and feedback it was a pleasure working with you on the sale. I wish you all the very best moving forward, and hope our paths cross again in the future.
Best regards
Alex
★★★★★ 5/5
TrustpilotSmooth renting experience
Generally haven't had any major issues as a tenant. Paperwork was prompt and property was as advertised and shown. Brigette from Renewals helped with setting up the renewal smoothly and without surprises, so no worries for the forseeable future.
Stefan · 16 October 2024
Agent replied · 25 October 2024
Dear StefanThank you for your kind words. I am pleased we concluded the renewal swiftly and smoothly.Kind regardsBrigette
★★★★★ 5/5
TrustpilotDom peper did a good job with fast…
Dom peper did a good job with fast respond and assistant.
WING · 6 October 2026
Agent replied · 10 October 2026
Thank you for your kind feedback. I'm glad I could assist and provide a prompt service. I appreciate you taking the time to leave a review.
Kind regards,
Dom
★★★★★ 5/5
TrustpilotExcellent Customer Service
I write to share a good experience I had with Mr Philip Dunn at Knight Frank. Philip has been very helpful in following up promptly and professionally on issues that to me is entirely beyond my control. Being a landlord from afar, Philip gives me peace of mind and i do want to give a high commendation to his service.
Lee · 21 August 2023
Agent replied · 25 October 2024
Dear Melanie, thank you for your kind words. It really does mean a lot. It is a pleasure to work with you and to look after your property. Kind regards,Phillip
★★★★★ 5/5
TrustpilotI can't recommend Knight Frank highly…
I can't recommend Knight Frank highly enough, and Spike Pascoe in particular has been exceptional.
Claire · 9 September 2026
Agent replied · 24 September 2026
Hello Claire,
Thank you so much for your kind words and feedback on our team, it means a lot to us. We are glad you had such a great experience during your tenancy, and we wish you the absolute best for the future.
Kind regards,
The Knight Frank Property Management team
★★★★★ 5/5
TrustpilotProfessional and Efficient
Katie and Kavita provided a professional and efficient service throughout; interest levels were high and so we found our ideal tenants relatively quickly. We were well informed and considered during the process.
Anita · 14 May 2026
Agent replied · 28 May 2026
Dear Anita,
Thank you for your kind review.
It was a pleasure working with you, and we’re delighted we found your ideal tenants so quickly. Kavita and I really appreciate your feedback!
Best wishes,
Katie & Kavita
★★★★★ 5/5
TrustpilotGood experience dealing with KF
Ines was much more attentive than any other agent I met with when looking for a new flat. She had a good intuition for the type of place I wanted, was very proactive in following-up with ideas and was very helpful and pleasant to deal with throughout the process.
Harry · 19 April 2024
Agent replied · 25 October 2024
Thank you Harry, for your kind words. Hope you are settling in well and very pleased you enjoyed your experience with Knight Frank See you soon!Ines
★★★★★ 5/5
TrustpilotWorking with Knight Frank to lease my Chelsea flat.
Working with Knight Frank to lease my property was seamless. They kept informed, made sure everything was in compliance and brought in the right tenant from outset.
Mr · 19 June 2026
Agent replied · 24 June 2026
Hello Charlie,
Thank you for your kind words and for trusting Knight Frank with the management of your property. It's been a pleasure working with you.
Kind regards,
Lily
★★★★★ 5/5
GoogleMy girlfriend and I were recently looking for a flat in the SW6 area, and Millie was so helpful in relation to helping us look. She set aside time in the evenings to show us flats, as well as instantly letting me know when one came up that …
Hugo · 16 April 2024
Agent replied · 24 October 2024
Thank you for your wonderful review Hugo, we certainly got there in the end! I am so pleased you are enjoying living in Lillie Square, it is an amazing development. Best wishes and please do keep in touch. Millie
★★★★★ 5/5
TrustpilotFive stars to Lana and Katie
Lana and Katie made the moving process very easy. They were both super responsive to my questions and were all the ball during every step of the way. Moving is normally such a hectic experience and both Lana and Katie made it incredibly easy. Couldn’t recommend Knight Frank highly enough
Sarah · 25 March 2024
Agent replied · 25 October 2024
Thank you so much Sarah! We really appreciate your feedback, and it has been such a pleasure working with you. All the best, Lana and Katie
★★★★★ 5/5
TrustpilotWanted to say a big thank you to Louna…
Wanted to say a big thank you to Louna who was really great in helping me finding a new flat in a short space of time - she helped negotiate and was there for me every step of the way . Thanks Louna !!
Anika · 12 July 2024
Agent replied · 25 October 2024
Dear Anika,Thank you very much for your kind words. I wish you all the best in the new apartment and hope you will remain happy here for many years.Best wishes,Louna
★★★★★ 5/5
TrustpilotSmooth operator
I worked with Sasha Gray-Crosby on my apartment - the service has been smooth and I do not need to remind the team in any case for issues. I am very happy for the team’s service here, and am sure we will continue to work together in the future.
Henry · 9 April 2024
Agent replied · 25 October 2024
Thank you for your review Henry. It has been pleasure working with you.Kindest regards Sasha
★★★★★ 5/5
TrustpilotWe truly appreciate the services provided by Lety
We truly appreciate the services provided by Lety in managing our properties.
Jing · 23 September 2026
Agent replied · 24 September 2026
Dear Jing Ting,
Thank you very much for your kind words. Reading your feedback truly made my day.
It has been a pleasure working with you and managing your properties.
Thank you again for taking the time to share such lovely feedback. Your support and recognition mean a lot to me.
Kind regards,
Lety
★★★★★ 5/5
TrustpilotI would like to thank Shantel…
I would like to thank Shantel Sikanartey who has been tirelessly dealing with my tenant and other matters relating to tenancy of my apartment. She is helpful, attentive to details and quick to respond.I am most grateful to her support.
Lee · 11 September 2024
Agent replied · 25 October 2024
Hi Melanie, Thank you for your kind words! It’s a pleasure working with you, and I will continue to do my best to support you and ensure everything runs smoothly with your property.Kind regards, Shantel
★★★★★ 5/5
TrustpilotGreat team at Clifton branch
I'd like to recommend the whole team at the Clifton, Bristol office. Robin, Rachel and Rachael were so friendly, helpful and professional from start to finish, when dealing with the sale of my late mother's house. They were always quick to respond and pro active when necessary. Thank you!
Alison · 28 March 2024
Agent replied · 25 October 2024
Thank you so much for leaving a kind review Alison, the whole team are delighted to help in the sale and so pleased we successfully exchanged recently. We wish you all the very best in the future.
★★★★★ 5/5
TrustpilotJosh Ward-Brickett has been an absolute…
Josh Ward-Brickett has been an absolute Godsend. Even the smallest problems are always dealt with efficiently and professionally and always with a sense of humour. It's a shame that Josh wasn't dealing with my account sooner but, "Thank you Josh, I really do appreciate all your help".......All the best,Peter
Peter · 28 March 2024
Agent replied · 25 October 2024
Thank you Peter. I am glad to be able to offer the help and support needed in a timely manner. I look forward to continuing to do so. Best wishes, Josh
★★★★★ 5/5
TrustpilotIt was my first time with Knight Frank…
It was my first time with Knight Frank and it was just amazing. Everything went very well and quick. I just can recommended to everyone (especially Ivanka and Lucy).As I said everything quick and smooth.
Vitaly · 22 November 2024
Agent replied · 23 December 2024
Dear Vitaly, Thank you so much for your kind words. We wish you all the very best in your new home and we are here if you need our help! Kind regards,Ivanka and Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
