Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJocelyn is very responsible
Actually, I am considering to change my agent to other companies until I meet Jocelyn for my house manager who makes me feel Knight Frank trustworthy and responsible. She is trying to solve my problems for service charges again and again till everything is settled. I feel safe to ask Knight Frank to manage my property maybe other properties in the future.
Fei · 16 September 2024
Agent replied · 27 October 2024
Thank you for your kind words. Your satisfaction is my priority, and I look forward to continuing to provide the support you need. I’m grateful for the opportunity to manage your property and any future ones.Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotAlfie Rippon has been great in helping…
Alfie Rippon has been great in helping with the end of tenancy logistics
Julie · 1 October 2024
Agent replied · 27 October 2024
Dear Julie, Thank you for the kind words and I’m glad it was a smooth process for you.I wish you all the very best. Kind regards,Alfie
★★★★★ 5/5
TrustpilotGood communication and attention.
Rsnart · 26 May 2026
Agent replied · 28 May 2026
Thank you for the kind review and feedback. ‘Out of Town ’ is a truly unique property that was a real pleasure to sell.
Best regards
Alex and the Knight Frank Ascot team
★★★★★ 5/5
TrustpilotExcellent in all areas.
Knowledgeable, smart, efficient and caring. A great experience in an exceptionally short timeframe.
James · 17 March 2026
Agent replied · 21 March 2026
Thank you so much for taking the time to write such a kind review.
If you ever need anything in the future - advice, recommendations, or support with your next move, I would be delighted to assist again.
Wishing you all the best in your new home!
Annabel
★★★★★ 5/5
TrustpilotProfessional & easy to deal with
Very professional, efficient and pleasant to deal with. Angharad Lonnon and her team were excellent. Would highly recommend.
Mr · 4 July 2024
Agent replied · 27 October 2024
Thanks David, it was a pleasure to be able to help, best of luck in your new home.Angharad and the Elmbridge Lettings Team
★★★★★ 5/5
TrustpilotMark was amazing
Mark was amazing! He was really quick and efficient. Thank you :)
MH · 11 October 2024
Agent replied · 27 October 2024
Thank you for your kinds words. It was a pleasure assisting you. Mark
★★★★★ 5/5
TrustpilotGiselle as a Coordinator
Giselle acted as coordinator between us and her KF clients.We found her friendly, helpful and, above all, positive smoothing the way to an exchange 12 weeks from our initial viewing. The fact that she was liaising directly with us and our sellers was reassuring and made us feel that there was little room for the all too common misunderstandings which can occur where tensions and emotions run high.Chris and Julia Yemm
Customer · 29 March 2024
Agent replied · 27 October 2024
Dear Chris and JuliaThank you very much for your lovely review, it’s so appreciated. I must say that you were also extremely communicative which was such a help! Wishing you both many happy years in your beautiful new home.Kind regards,Giselle
★★★★★ 5/5
TrustpilotCharlotte Mackintosh
Charlotte Mackintosh has demonstrated exceptional management of my apartment for several years, exhibiting a steadfast commitment to addressing issues promptly and effectively. Her proactive approach and attentiveness to my concerns have been commendable throughout our association. I am grateful for the consistently positive working relationship we have maintained, which has enabled us to achieve optimal outcomes. I extend my sincere gratitude to her for her dedicated service and unwavering support.
Guner · 17 April 2024
Agent replied · 27 October 2024
Thank you so much for taking the time to write such a kind review. I am so glad to hear you are happy with the service that was provided. It was such a pleasure to work with you and manage your property.Best wishesCharlotte
★★★★★ 5/5
TrustpilotAnastasiia has been wonderful …
Anastasiia has been wonderful during the time managing our property. Always on the emails and communicating the updates and relevant matters . Always ready to help and replying to your enquiries. Thank you Anastasiia !
Maryam · 12 June 2023
Agent replied · 27 October 2024
Dear Maryam,Thank you very much for kind words. This is heartwarming to be recognised and knowing that I am doing things right. Wishing you all the best!Anastasiia
★★★★★ 5/5
TrustpilotThe tenancy extension was completed…
The tenancy extension was completed efficiently thanks to Brigette from Renewals.
PAUL · 24 October 2024
Agent replied · 27 October 2024
Dear PaulThank you again for taking the time to write a review. Glad we concluded the renewal swiftly.Kind regardsBrigette
★★★★★ 5/5
TrustpilotThank you, Grace!
Grace Neal has been very helpful with solving an issue with my tenants. Thank you, Grace!
Muhammet · 2 August 2024
Agent replied · 27 October 2024
You are very welcome Muhammet. My pleasure to help. Thank you and take care. Kind regards,Grace
★★★★★ 5/5
TrustpilotWe have recently rented our house via…
We have recently rented our house via Knight Frank in Wimbledon. Sian was incredibly helpful throughout the whole process and always kept us informed on progress. The team at KF are very professional and knowledgeable on all matters relating to the residential letting process. Would definitely recommend.
Susan · 2 March 2022
Agent replied · 27 October 2024
Thank you Susan for your lovely review. It has been a pleasure working with you to secure your new tenant and look forward to assisting you again in the future. Kind regardsSian
★★★★★ 5/5
TrustpilotThanks Vinnie from renewals
Thanks Vinnie from renewals this was a fast & efficient renewal process !
Jason · 15 September 2024
Agent replied · 27 October 2024
Dear Jason,Thank you for the lovely review.It was a pleasure to assist you in the renewal of the tenancy.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotThe Japan Desk has been extremely…
The Japan Desk has been extremely helpful throughout the period of my stay. Thank you very much.
Koichi · 9 July 2024
Agent replied · 27 October 2024
Dear Mr Ohira,Thank you so much for taking the time to write a kind review. It was an absolute pleasure to assist you.We look forward to working with you again in the future.Kind regards,Japan Desk Team
★★★★★ 5/5
TrustpilotI have been working with Daniel Lloyd…
I have been working with Daniel Lloyd and he has been absolutely super. He is pays attention to details, polite, friendly, hard working, and considerateHe is on top of his job and his response to issues is very quick. I have confidence in him, and never worry or feel nervous about calling to speak with him when issues arise.
RO · 16 October 2024
Agent replied · 27 October 2024
Thanks for your very kind review and words, it’s a pleasure to be able to assist and making your property management experience easy.Daniel
★★★★★ 5/5
TrustpilotKristian Lee has been delivering great…
Kristian Lee has been delivering great service. He’s always been responding to and carrying out requests in a timely manner. Pleasure to work with!
Margarida · 22 February 2024
Agent replied · 27 October 2024
Thank you so much for your review I appreciate it. I am always happy to help, it has been great working with you thus far.Kind regards, Kristian
★★★★★ 4/5
TrustpilotGood service esp from property manager
My tenancy is still ongoing but I wanted write this review because Knight Frank has been very good so far. In particular, Rachel Yang (Property Manager) is very good to deal with. She is polite and listens to issues. She has tried her best efforts to help me with issues and helps get to a good resolution (or compromise with the landlord). She acknowledges where contractors, plumbers, etc are being difficult and takes charge to get things done. I really appreciate her efforts and services. I hope I continue to receive good service from Knight Frank! I have dealt with other agencies before but they are definitely better than the others.
Tarang · 15 August 2023
Agent replied · 27 October 2024
Thank you Tarang for taking the time to leave such a lovely review. It was haveen a pleasure working with you to solve the issues in your property. You know where I am if you need me. Thank you again. Rachel
★★★★★ 5/5
TrustpilotVinnie from Renewals
Vinnie from Renewals was incredibly responsive, friendly, helpful, and made the renewal process seamless. I really appreciate his great customer service and efficiency!
Tara · 12 March 2024
Agent replied · 27 October 2024
Dear Tara,Thank you very much for the lovely review.Your patience and responsiveness to the whole renewal process was much appreciated.Thank you for choosing Knight Frank again.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotExcellent service
Phillip Dunn has been absolutely amazing and super prompt each time I’ve faced an issue with anything in the apartment. Thank you so much!
Blanche · 19 February 2024
Agent replied · 27 October 2024
Thank you Blanche, I very much appreciate your kind feedback. Please do let me know if I can help with anything. Thank you, Phillip.
★★★★★ 5/5
TrustpilotI have been renting a flat with this…
I have been renting a flat with this agency for over a year now and I’m really happy with their great work. Our agent Toru shows himself always available and he does he’s best to solve our issues quickly and effectively. Like recently with a malfunction in our boiler that was solved in the same day. I’m really happy and highly recommend them!
Liv · 7 August 2024
Agent replied · 27 October 2024
Hi LivThank you so much for your review I appreciate it. I am always happy to help, it has been great working with you.Kind regardsToru Yoshioka
★★★★★ 5/5
TrustpilotOllie was very professional!
Ollie was very professional, kind and helpful! Explained everything about the property i needed to know.
Alexandra · 18 July 2024
Agent replied · 27 October 2024
Hi Alexandra,Thank you so much for your kind review, it was a pleasure finding you and your dog a new home! Best of luck with the move and look forward to working with you in the future.All the best,Ollie Slot - Knight Frank Richmond
★★★★★ 5/5
TrustpilotCharlotte Maclean
Charlotte Maclean was very easy to deal with and provided excellent service with a smile. Highly recommended.
Dominic · 29 June 2024
Agent replied · 27 October 2024
Thank you so much for your kind words. It has been a pleasure working with you as well.Please don’t hesitate to contact me should you require anything else. Kind regards Charlotte 020 7483 8338
★★★★★ 5/5
TrustpilotProfessional, smooth and helpful
Special thanks to Molly in particular as she made our moving experience smooth and easy!
Michaela · 31 July 2024
Agent replied · 27 October 2024
Thank you Michaela, glad I could make your move as smooth as possible. Best of luck in your new home!
★★★★★ 5/5
TrustpilotKF Fulham
Summer has been super helpful with our search for a rental property in Parsons Green - very prompt to communicate and great to deal with!
Alexander · 18 January 2024
Agent replied · 27 October 2024
Thank you for your kind words Alexander; it was a pleasure assisting you. Summer
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