Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic support throughout our buying…
Fantastic support throughout our buying process. Fiona MacLiam was professional, knowledgeable, and always available to help. The whole experience was smooth and stress-free. Highly recommended.
PS · 22 January 2026
Agent replied · 23 January 2026
Thank you so much for your kind review. We are delighted to hear that you felt well looked after throughout the process, and we truly appreciate your recommendation. Wishing you the very best for the future. Best wishes, Fiona and the Knight Frank Shropshire team.
★★★★★ 5/5
TrustpilotMs. Michelle Henry
I commend the (former) Lettings Manager for my investment and rental property 37 Spencer Walk Hampstead NW3 1QZ. She was extremely helpful and a delight to work with both for me and my Principal Private Assistant in my UK property affairs, Ms. C. Pimentel. Thank you, Michelle and I commend you to any and to all, in gratitude. Sincerely yours, Aziz (Mr. Wan Aziz Ibrahim).
Aziz · 21 October 2024
Agent replied · 27 October 2024
Dear Mr Ibrahim, thank you for taking the time to write such a lovely review and your kind words. I am pleased you were happy with the service I provided to you. It was a pleasure working with you and Christine. I wish you both all the very best. Kind regardsMichelle
★★★★★ 5/5
TrustpilotPrompt customer service from Ehteshaam…
Prompt customer service from Ehteshaam Ahmed. I phoned Ehteshaam yesterday to inquire into a payment in arrears. Although he no longer is the credit controller responsible for our account, he explained who was dealing with the issue. A few minutes later he returned my call after he had followed up internally. I appreciate the initiative as he could have left it up to his colleagues. His call was followed with an email confirmation of the details. Very much appreciated. ML
Claire · 19 January 2024
Agent replied · 27 October 2024
Thank you so much for your kind words. I'm delighted to hear that I could assist you with your inquiry about the rental arrears, as I wanted to ensure you received the support needed. If you have any more questions or if there's anything else I can help you with, please feel free to reach out.Ehteshaam
★★★★★ 5/5
GoogleI can highly recommend Alastair Nicholson and his colleagues at the Sloane Street branch of Knight Frank. Not only did they secure several buyers for my short lease flat in SW3, Alastair recommended that I view a house which I otherwise wouldn’t have considered and which I ultimately bought! Alastair was very responsive throughout the sale process and his colleagues, Anna, Fred and James, were very professional in their arrangement of the 35+ viewings of my flat. Alastair was especially helpful as I navigated an unusually complex purchase process and his sound advice and support throughout my sale and purchase was invaluable.
Paul · 11 October 2022
★★★★★ 5/5
GoogleRecently I have had a great home purchase experience thanks to the top-notch service provided by Roly at KF. I have worked with many real estate agents around the world over the years, and it's not an overstatement to say Roly is one of the best. He has deep knowledge of the local communities, history and the overall market. He is also tremendously resourceful when it comes to connecting me with service vendors including solicitors and builders, etc. He's very skillful at bridging the buyer and seller to mutually agreeable terms -- and he is extremely responsive for all my inquiries during the process. Highly recommend Roly at KF!
Stanley · 11 October 2022
★★★★★ 5/5
TrustpilotMost efficient and easy process to lease with Walid
Walid was very quick, transparent, and efficient with the whole process of leasing the property. My best personal experience with a real estate agent
Christo · 25 June 2024
Agent replied · 27 October 2024
Dear Christo,Pleasure to assist you, thank you in your cooperation to put together a speedy deal.Best,Walid
★★★★★ 5/5
TrustpilotExcellent Service from Ehteshaam Ahmed…
Excellent Service from Ehteshaam Ahmed (letting A/c Dept.)The good manners, proper understanding and most professional dealing with Ehteshaam impressed me to say Ehteshaam is a very good asset of Knight Frank.
Raj · 9 February 2024
Agent replied · 27 October 2024
Thank you very much for your review Mr Chauhan! It was a pleasure assisting you and I am glad to hear that you were happy with the service I provided.Ehteshaam
★★★★★ 5/5
TrustpilotBrilliant customer service from Ehteshaam Ahmed
I've just called Knight Frank expecting the normal lengthy wait we've all come to expect from companies claiming we are value customers, but no: the call was immediately picked up by the very polite and extremely helpful Ehteshaam Ahmed. He listened to my query and helped with the issue I had without delay. I then asked him about something unrelated and he explained that it was a completely different team but that he would contact them and not just ask them to call me, but explain the issue I had to them and our call then ended. With a couple of minutes I had received an email from Ehteshaam attaching the correct document he had looked out for me and a covering letter explaining what action he had taken viz the other issue. Exceptional! Well don't Enteshaam. I hope you (and your boss(es)) get to see this review. If more companies had more people like you the world would be a better, happier place. Thank you
Nicolete · 18 January 2024
Agent replied · 27 October 2024
I sincerely appreciate your thoughtful and kind words! It was a pleasure assisting you. Your feedback truly means a lot to me, and I'm grateful for the acknowledgment. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Ehteshaam
★★★★★ 5/5
TrustpilotInes is very helpful and always…
Ines is very helpful and always responds in time. A smooth and professional renting experience. I’ve recommended Knight Frank to my friends.
Yan · 23 July 2024
Agent replied · 27 October 2024
Hi Yan,Thank you for your kind words, I hope you are very happy in your new flatAll the bestInes
★★★★★ 5/5
TrustpilotExceptional Property Management Experience with Knight Frank
My partner and I have been residing in a property managed by Knight Frank for the past three years, and I must commend the team for being amongst the finest in the market. Our property manager, Mo, has been particularly responsive when it comes to property maintenance. Issues with the door lock and dishwasher, which had been causing inconvenience for a while, were promptly addressed. Upon sending Mo an email for assistance, we received a swift response from the repair team, and both problems were efficiently resolved within five working days, a commendable turnaround time in the UK.Mo has consistently demonstrated consideration and patience in dealing with our queries. Last summer, when we were exploring the option of renewing our lease, Mo played a crucial role in facilitating communication with the landlord and the renewal team. The information provided was both precise and concise, making the entire process seamless. Overall, we are highly satisfied with Mo's professionalism and the excellent service provided by Knight Frank's team.
TY · 7 January 2024
Agent replied · 27 October 2024
Thank you for your kind words. It is an absolute pleasure assisting in managing your property. You know where I am if you need me. Mo
★★★★★ 5/5
TrustpilotA great shame to hear Shehzad Ahmad is…
A great shame to hear Shehzad Ahmad is leaving KF. Shehzad has been helpful and efficient in managing a new property / tenancy and coordinating project works.
Andrew · 19 April 2024
Agent replied · 27 October 2024
Thank you for the kind words Andrew. It was a pleasure to work with you. ThanksShehzad
★★★★★ 5/5
TrustpilotWe would highly recommend Josh for his…
We would highly recommend Josh for his client-centric approach and outstanding service as our property manager. He's always responsive and dedicated to ensuring the best outcomes for us.
Athira · 30 March 2024
Agent replied · 27 October 2024
Thank you Athira, your high recommendation is most appreciated. Securing the best outcomes possible for you is at the heart of what we do, I am very proud to deliver an outstanding service. Best wishes, Josh
★★★★★ 5/5
TrustpilotRent and repair - the balance!
I let a small property with Knight Frank and have tenants who have incurred a lot of damage regularly. Trying to find the balance between rent and repair is never easy, but Wendy Gilchrist handled the negotiations with exceptional skill. Fully recognising it is the tenant's home as well as my building the negotiations were balanced for both sides and the result was a re-signing on a long-term let. It's not easy to put a price on a home, but it's easy to see the cost of maintenance. If both parties come out happy, it's a successful negotiation and worth noting. Appreciated and perhaps most importantly - recommended not just for lettings, but for long-term partnerships all around.
Morgan · 5 January 2024
Agent replied · 27 October 2024
Thank you for your kind review. I am thrilled we were able to find a solution that worked for all parties. It really was a pleasure assisting you. Wendy
★★★★★ 5/5
GoogleKnight Frank Knightsbridge are a fantastic team who consistently market amazing properties. Capital Group are privileged to be one of their chosen design and print suppliers due to their vast diversity of high calibre projects. Anna Narizzano is a joy to work with due to her professional, eye for detail and organised ethos, the end result of all of their marketing material is always first class.
Sarah · 13 November 2016
Agent replied · 11 November 2024
Sarah- many thanks for this incredibly kind review. We are most appreciative of such kind comments. We so enjoy working with Capital Group on all our projects together, creating such high quality marketing materials for our clients' properties. Here is to many more years working together.
★★★★★ 5/5
TrustpilotFantastic service from Knight Frank
Fantastic service from Knight Frank. All
Zoe · 14 June 2026
Agent replied · 24 June 2026
Dear Zoe, thank you very much for your kind words and your recommendation. It was great working with you both, and we are thrilled with the outcome on the sale of your property.
Very best wishes
William and the Knight Frank Oxford team
★★★★★ 5/5
TrustpilotThe team at Knight Frank did a great…
The team at Knight Frank did a great job keeping our sale on track. Communication was particularly good.
Andy · 14 March 2026
Agent replied · 21 March 2026
Dear Andrew,
Thank you for your kind words, and for trusting us with the sale of your lovely home. I’m also delighted we found you your new home, and I wish you both all the best there.
Best wishes,
Harry and the Knight Frank Cirencester team
★★★★★ 1/5
TrustpilotTerrible management agent
I rent the property from KF, it was good in the beginning however after I moved in lots of problems need to fix. The property manager is very hard to contact and I was being locked outside of flat for many hours because the lock is damaged. Moreover, every time ask them to replace or repair at least takes few months. KF has many nice properties, the only thing that matters is hope it doesn’t get wrong
Ko · 4 March 2024
Agent replied · 27 October 2024
Dear Ko,We are really sorry to hear about your experience. It is always really disappointing when our service falls short of expectations. A member of our team will be reaching out to you directly to discuss this further. Please accept our apologies again. Knight Frank
★★★★★ 5/5
TrustpilotKF super prime letting team
A great overall experience working with the Knight Frank super prime lettings team. In particular Amy Pritchard goes above and beyond to source and secure an excellent result. Highly recommended.
Andrew · 12 February 2024
Agent replied · 27 October 2024
Thank-you for your kind words Andrew, it was a pleasure working with you and finding you a tenant and I look forward to working together again in the future! Many thanks, Amy
★★★★★ 5/5
TrustpilotAmazing
Amazing. In particular Charlotte Maclean is immensely helpful and instrumental in my decision to cooperate with KF for past 4 years.
Khalig · 1 August 2024
Agent replied · 27 October 2024
Thank you so much for your kind words. It was a pleasure working with you. Please don’t hesitate to contact me should you require any further assistance. Kind regards,Charlotte
★★★★★ 5/5
TrustpilotBest letting Experience
My best letting experience is with Knight Frank! They have professional and reliable team (especial thanks to Lucie Santander for her assistance). Letting and management fee/rate is reasonable as they provide excellent services.
Abdullah · 6 December 2023
Agent replied · 27 October 2024
Thank you Abdullah for your kind words. It was a pleasure working with you and finding you a tenant for your new property. Lucie
★★★★★ 5/5
TrustpilotCommendation for Knight Frank's Professionalism
I would like to take a moment to praise the letting agents at Knight Frank who have been assisting me with my rental property. From the very first contact, Jason Ung, the negotiator, has been incredibly nice and patient. He promptly responded to my inquiries and diligently helped me find solutions to any issues that arose. During the move-in process, the team was welcoming and warm, creating a positive atmosphere.I also want to express my gratitude to Emma Soanes, my property manager. Since moving in, I have encountered several facility-related problems, and she has gone above and beyond to contact the landlord and other relevant parties. Her efforts have been remarkable in ensuring that these issues are addressed as quickly as possible.Overall, my renting experience thus far has been excellent, and I attribute this to the professionalism and expertise of Knight Frank as an agency.
Chloe · 28 December 2023
Agent replied · 27 October 2024
Thank you ever so much Chloe, for your kind words. It really was a pleasure assisting you in finding a new home. Jason and Emma
★★★★★ 5/5
TrustpilotQuick and effective turnaround
Vinnie was able to turn around a recent tenant renewal proficiently and effectively. It took very few days turnaround which is much appreciated. Best regards, Guillermo
Guillermo · 30 April 2024
Agent replied · 27 October 2024
Dear Guillermo,Thank you for the lovely review.All the best, Vinnie
★★★★★ 5/5
TrustpilotVinnie from renewals has helped satisfy…
Vinnie from renewals has helped satisfy an easy going back and forth communication to settle & finalize everything needed for my stay at the esteemed OTB. Thank you Vinnie!
Juman · 26 February 2024
Agent replied · 27 October 2024
Dear Juman, it has been a pleasure to assist you in your renewal!Thank you, Vinnie
★★★★★ 5/5
TrustpilotSatisfied
I worked with Vinnie from Renewals to let my property for a couple years now. He has always been very professional, responsive and helpful.
Jonghoon · 1 June 2024
Agent replied · 27 October 2024
Dear Jonghoon,Thank you for the lovely review.It has been a pleasure to assist you over the years, thanks again for choosing Knight Frank.Kind regards,Vinnie
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