Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot5 stars ⭐️ ⭐️⭐️⭐️⭐️ for Jocelyn Zhang and 3.5 stars for Knight Frank
5 stars ⭐️ ⭐️⭐️⭐️⭐️ for Jocelyn Zhang.I would rate Knight Frank 3.5 stars, but Jocelyn herself deserves the highest praise as a property manager. Since my move into this property a few months ago, which had its share of issues, the situation improved significantly under Jocelyn's management. Her outstanding communication skills were immediately apparent, ensuring she was always ahead of any concerns. She carefully arranged maintenance and repairs, consulting with me to schedule these at convenient times and confirming details meticulously. Serving as my main point of contact, Jocelyn's organizational abilities, politeness, and swift responses have been exceptional. Finding out she is leaving is a great disappointment; she undoubtedly has a promising future ahead. Knight Frank truly found a gem in Jocelyn, a talented and polite professional.
Rabinder · 23 February 2024
Agent replied · 27 October 2024
Many thanks for your kind words, Rabinder. I’m grateful for the opportunity to assist you. If you have any questions, don’t hesitate to reach out. Best wishes, Jocelyn
★★★★★ 5/5
TrustpilotVery helpful
Very helpful. Made moving in and out easy.
Hope · 17 June 2026
Agent replied · 24 June 2026
Hi Hope,
Thank you so much for your kind revie, it really means a lot. I’m very pleased to hear that your move-out process went smoothly. It was a pleasure assisting you throughout, and I truly appreciate your cooperation along the way.
Wishing you all the very best in your new home!
Lety
★★★★★ 5/5
TrustpilotWorking with Chanell at KF was a very…
Working with Chanell at KF was a very pleasant experience. Chanell is very professional, timely and thorough. I highly recommend working with her for your property search.
Robin · 29 May 2024
Agent replied · 27 October 2024
Dear Robin,Thank you for your kind feedback, it was a pleasure being a part of your UK property search, and would be glad to be of assistance in the future. Kind regards,Chanell
★★★★★ 5/5
TrustpilotFirst class service and professionalism.
We have been both buyers and sellers of properties through Knight Frank within the last 18 months and the experience from both perspectives has been exceptional. As a retired property solicitor I have held a somewhat cynical view of some estate agents but the Knight Frank team in Clifton have exceeded all expectations through their unfailing professionalism, courtesy and calm, considered advice throughout the process. The entire team there are a delight to deal with and they are completely on top of transactions providing helpful support but without unnecessary interference. I would strongly recommend this firm with no hesitation.
Mr · 20 February 2024
Agent replied · 27 October 2024
Thank you so much for such a positive review. We are thrilled to have been successful in the sale and purchase previously and have enjoyed working with you immensely.
★★★★★ 5/5
TrustpilotFahima has been very helpful everytime…
Fahima has been very helpful everytime when having an issue with our rental,her prompt and efficient assistant has made this process stress free
Sofia · 7 August 2024
Agent replied · 27 October 2024
Thank you for the kinds works, it was a pleasure working with you!Kind Regards, Fahima
★★★★★ 5/5
TrustpilotTruly positive experience!
I recently had the pleasure of working with Ehteshaam Ahmed from Knight Frank for my tenancy needs, and his service was exemplary. Ehteshaam's professionalism, market knowledge, and responsiveness made the entire process smooth and stress-free. He showed genuine care for my concerns, providing valuable advice and going above and beyond to ensure my satisfaction. His efficiency and attention to detail were remarkable, making him highly recommendable for anyone in need of real estate assistance. Thank you, Ehteshaam, for a truly positive experience!
Murat · 15 February 2024
Agent replied · 27 October 2024
Thank you very much for your glowing review and I am delighted to hear that you were satisfied with the service provided. Likewise, I am very grateful for the opportunity to assist you. Please do not hesitate to reach out should you require any assistance in the future.Ehteshaam
★★★★★ 5/5
TrustpilotProfessional and helpful
Summer was incredibly professional and helpful in all our interactions. I look forward to working with her again.
Joseph · 22 October 2024
Agent replied · 27 October 2024
Hi Joseph, Thank you so much for your kind words! It was a pleasure working with you, and I'm glad I could assist. I look forward to working with you again in the future!Summer
★★★★★ 5/5
TrustpilotAgent Helen was wonderful in our house…
Agent Helen was wonderful in our house search. She was timely with responses and helpful with our transition.
Amber · 22 October 2024
Agent replied · 27 October 2024
Thank you so much for your kind review. I hope you and the family will be very happy in your new home and are settling in. Please do let me know if I can ever help in the future. Best wishesHelen
★★★★★ 5/5
Trustpilotprofessional service!
Knight Frank has been very professional and efficient in processing my rental offer and getting all the documentation done before I move in- it was a seamless process! Rosi- my property manager has been very helpful to support with my request after move in, she assisted me in applying underground parking slot, fixing of the aircon and replacement of worn mattress. she has been very helpful and responsive.
Cindy · 19 September 2024
Agent replied · 27 October 2024
Hi Cindy,Thankyou for your kind words, its greatly appreciated!I am glad I could assist on these matters & happy to hear you are satisfied with our service.Kind regards,Rosi
★★★★★ 5/5
TrustpilotI work with knight frank
I work with knight frank. They manage our rental flat. Katie their property manager is really the best. Such attention is paid to each of our email and request. They are prompt and caring . I’m so happy with their service. Thank you Katie and the rest of the team.
Dr · 1 September 2022
Agent replied · 27 October 2024
Thank you so much for your kind words. It has been a pleasure working with you to make sure your property is kept in the best order
★★★★★ 5/5
TrustpilotPurchaser
Isobel did a fantastic job from the first time I contacted the office to view another apartment. She used her initiative, showed me an apartment I had not asked to see but she thought would be suitable. When it was taken off the market she remembered 12 months later and reached out to both parties and managed after much hard work and her pro-active approach to get it over the line creating both a delighted buyer and a delighted seller.
Client · 8 February 2024
Agent replied · 27 October 2024
Thank you for the review Jill! It has been great working with you over the last year and a half, and I am delighted that we have found you a wonderful home here in Richmond. Wishing you many happy years and memories here, and do let us know if there is anything else we can assist with. All the best, Isobel
★★★★★ 5/5
TrustpilotGreat customer service
Our recent interactions with Knight Frank were very positive. Client adviser Ehteshaam Ahmed was extremely helpful, efficient and professional at helping us rectify a billing issue. Highly recommend. Eileen and Allan.
Customer · 27 February 2024
Agent replied · 27 October 2024
Thank you both for your glowing review and I am glad I could be of assistance. Please do not hesitate to reach out should you require any further assistance. Ehteshaam
★★★★★ 5/5
TrustpilotExcellent lease management
Salome has been our main contact at Knight Frank for almost 18 months and has been fantastic!Whenever there is any issues we always get a reply within a day and she is quick to engage to sort out any works.
Consumer · 25 July 2023
Agent replied · 27 October 2024
Thank you for the lovely review. It is a pleasure looking after you and hope you enjoy your stay with us.Salome
★★★★★ 5/5
TrustpilotShout out to Wendy!
Wendy is a credit to Knight Frank. She has gone above and beyond for me and I really appreciate it!! I’ve always had a very good experience with Knight Frank- would highly recommend
Olivia · 13 January 2024
Agent replied · 27 October 2024
My pleasure Olivia. A small helping hand is the least I can do. I wish you all the best. Best, Wendy
★★★★★ 5/5
TrustpilotExperience Tells
All purchases have up's and down's and it's frequently not what's expected that catches you out. Knight Frank, I assume like most other agents did the basics well. What made their service special was how the unexpected was dealt with in a calm and professional manner - and this made all the difference as stress levels rose. Specific name checks here for James Way in the Stratford office and Giselle Holman in Bristol. Many thanks.
Andrew · 13 May 2024
Agent replied · 27 October 2024
Thank you for your kind words. We are delighted to have helped you with your purchase and I hope you will be enjoying your new home for many years.Best wishesJames
★★★★★ 4/5
TrustpilotRental and transition to occupancy …
The agency has been very professional and we have been satisfied
Zethe · 19 May 2026
Agent replied · 28 May 2026
Thank you so much for your feedback and kind words about our team and service. We’re really pleased to hear you’ve had a positive experience with us.
We will, of course, try to support and assist you throughout your tenancy and jump in wherever we can, even though the property is managed by the landlord.
Tina
★★★★★ 5/5
TrustpilotAnna Narizzano was extremely efficient…
Anna Narizzano was extremely efficient at organising viewings, speedily agreed a price and worked tirelessly to reach an exchange of contracts.
Richard · 27 August 2024
Agent replied · 27 October 2024
Dear Richard,Thank you so much! It was an absolute pleasure working with you throughout the entire process of finding your new home. Wishing you all the best as you settle into your new home. If you ever need anything in the future, don’t hesitate to reach out. Congratulations again!Kind regards,Anna and the Knight Frank Chelsea team
★★★★★ 5/5
TrustpilotRent renewal
Rent renewalI have dealt with Laura Heron who has been totally on it and professional in terms of how we have renewed our rent contract. No nonsense and just got on with it.Mike
Mike · 10 January 2024
Agent replied · 27 October 2024
Thank you ever so much Mike, for your kind review. It was a pleasure assisting you. Laura
★★★★★ 5/5
TrustpilotA Five-Star Experience with Eleanor Davis at Knight Frank
Eleanor Davis from Knight Frank provided exceptional service during my search for a flat. Her professionalism, knowledge, and dedication were truly commendable. Thank you to Eleanor for her expertise.
Daniela · 2 April 2024
Agent replied · 27 October 2024
Thank you very much for your kind words, Daniela. They are much appreciated. Wishing you all well in your new property. Thanks, Ellie.
★★★★★ 5/5
TrustpilotHenry Nwokejiobi is truly top tier.
Henry Nwokejiobi is truly top tier.He is quick to respond and very helpful with all the questions I have and is always helpful with any concerns I have.
ALI · 20 April 2024
Agent replied · 27 October 2024
Dear Ali,Thank you very much for your kind words. I endeavour to continue giving my best and offering a high level of service as your property manager, Thank you once again.Henry
★★★★★ 5/5
TrustpilotIt is a very difficult market and we…
It is a very difficult market and we have had next to no enquiries since last September. Sion found our buyer who was a perfect fit for this transaction. We are extremely happy and very impressed with Sion.
Peter · 23 June 2026
★★★★★ 5/5
TrustpilotBrigette from Renewals
Brigette from Renewals was very helpful with our renewal request. Prompt communication and actions led to a seamless process. Highly recommended!
Jie · 24 August 2024
Agent replied · 27 October 2024
Dear JieThank you for your lovely feedback. It was my pleasure assisting you with the lease renewal and good luck with your move. Kind regardsBrigette
★★★★★ 5/5
TrustpilotGreat experience
From the first moment we spoke with Louna Del Barrio at Knight Frank lettings, we felt reassured that our needs are heard and we were in good hands. Louna took the time to listen what we were looking for and has facilitated the whole process in a great manner for all parties involved. We definitely had a positive experience with Knight Frank and we would certainly recommend them to anyone for their next property search.
Mariza · 8 May 2024
Agent replied · 27 October 2024
Mariza, Albino, Iris, it was a delight to deal with you all. Thank you very much for your kind words. I am glad I was able to help you and I hope you will be enjoying your new home for many years. Best wishes, Louna
★★★★★ 5/5
TrustpilotHighly professional negotiator
Ivanka proved very professional, prompt in dealing with requests and issues, very curious and cheerful lady, not least she found me a wonderful tenant paying the asking price. Other estate agents were getting me below asking price and not able to find a high calibre applicant. Moreover, without her I would have found this tenancy agreement very exhaustive and stressful. Well done Ivanka, keep up the great work. You deserve 7 stars.
Morteza · 1 July 2024
Agent replied · 27 October 2024
Dear Dr Forghani, thank you so much for taking the time to write such a lovely review. I appreciate your kind words and am grateful for the opportunity to work with you. It was a pleasure assisting you and I look forward to working together again in the future!Kind regards Ivanka
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
