Trusted Agent profile · Kensington and Chelsea
★★★★★
1,770 reviews across 2 platforms
52-56 Kensington Church Street, London, W8 4DB, Kensington and Chelsea, W8 4DB
Part of Knight Frank, see every office.
Knight Frank's office in Kensington and Chelsea, at 52-56 Kensington Church Street, is rated 4.9 out of 5 across 1,770 reviews on two platforms, including 168 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Knight Frank Kensington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotSummer White
Summer White was great to work with and found us a tenant in a very short amount of time. Professional and friendly and I would highly recommend. Thanks Summer!
Thank you so much for your kind words! It was a pleasure working with you as well. I'm glad I could assist in finding a tenant quickly. If you ever need anything else in the future, feel free to reach out. Thanks again
5/5
TrustpilotHad a great experience renting with…
Had a great experience renting with Knight Frank. We worked with Walid who was very responsive to all our questions and accommodating when we wanted to view the property twice.
Dear Oscar,Thank you kindly for your swift cooperation, it was a pleasure to work with you to find your new home.Best,Walid
5/5
TrustpilotJosh Ward‑Brickett
We have always had great management service from Knight Frank. Josh has been extremely diligent andhelpful in managing our property this year.Always friendly and available in dealing with any issues.We highly recommend their service.
Thank you Chen for your kind words and high recommendations. I hope to bring you another prosperous and stress-free year through our continued collaboration. Best wishes, Josh
5/5
TrustpilotKnight Frank Property Management Review
We have been staying at isle of dogs in a property managed by Knight Frank. Right from viewing till now, we had an amazing experience. From all our previous experiences, Knight Frank stands the best. Firstly, we find a place peaceful if the property manager responds to your needs and acts swiftly. Knight Frank property managers initially Tom Rolka and currently, Henry Nwokejiobi have been always very quick to respond to queries and needs. Recently, when he had faced issue with the kitchen hob, Henry responded quickly on it and arranged for contractors - which is really appreciative. He has been always available over call and did do a great job in managing the property. I am overall very much satisfied with the committment of Knight Frank property management and planing my next investment with Knight Frank soon.
Thank you for your kind words Lokeshwar. We hope to continue to provide you with a great standard of customer service.Thank you once again. Your review is highly appreciated.Best wishes, Henry and Tom.
5/5
TrustpilotDaniel is our property manager and has…
Daniel is our property manager and has been really helpful and patient with us. His support has played a big part in our settling into our new, happy home.
Thanks for your kind review, Kieran it’s been a pleasure helping you settle in to your new home. Please don’t hesitate to reach out when you have any issues in future.
5/5
TrustpilotBeth Tighe was simply exceptional in…
Beth Tighe was simply exceptional in picking up a request to return some mail to us, at VERY short notice today. Incredible response time, professional and delightful. THANK YOU!!
Hi Craig, thanks for your kind review, always happy to help! Best of luck in your new home. Best, Beth
5/5
TrustpilotExceptional Service
We recently had the pleasure of working with James Szalay as our realtor while viewing an apartment. His professionalism and dedication were evident from the moment we met him. James did an excellent job showing us the apartment, taking the time to walk us through not just the property itself but also the amenities, such as the gym and the surrounding neighbourhood. He was incredibly knowledgeable and approachable, readily available to answer any questions we had. We highly recommend him to anyone in search of a reliable and attentive realtor. Thank you, James, for your exceptional service!
Thank you so much for the review, Arjun.It has been a pleasure helping you with your search so far, and I am sure that we can find a suitable property for you shortly.All the very best,James
1/5
Trustpilotif I could give a 0 here I would
if I could give a 0 here I would! I have contacted Somerset office every day now for the last week with regard to second viewing at property in Ilminster. Sadly no-one has responded to emails or phone calls and voicemails left over a week now. Was advised by Millie that two Rebecca's have now "left" the local office, and Luke (who is advertised as the agent handling the property) is no longer handling matters. Then advised that an agent called Simon would call (last Wed) to follow up but as yet (now Saturday) still no call. I feel sorry for the owners of Seamills in Illminster who must be feeling somewhat bereft by now.
Dear Mrs Oldridge, Thank you for your time on our call and once again, we are sorry that we were unresponsive. We strive to provide an excellent customer experience for our clients and we will do everything we can to ensure you are not disappointed again.Kind regards,Louise Glanville
5/5
TrustpilotEfficient service and follow-up
I had only two weeks to find a new flat to rent. On Tuesday 19th March, Millie Finch showed me one. I immediately made an offer which was accepted. She and her colleague Omar Villaverde followed up efficiently. I moved in on Thursday 28th March. Catrin Baker managed the inventory stage meticulously. After I moved in there were a couple of problems, which she addressed immediately. I can definitely see the value in renting via a well-known firm such as Knight Frank, rather than dealing directly with a private landlord.
It has been a pleasure working with you John. We are so pleased to have found your new home for you, We hope you will be very happy there for many years. Best wishes, Millie, Omar and Catrin
4/5
TrustpilotVery attentive and caring
Very attentive and caring. Supported us through the difficult exchange process.
Thank you, Mr Biss, for your kind words. It was an absolute pleasure working with you. I'm very glad we produced a good result, and that you found us supportive and helpful. Best wishes and good luck with your new build, Florence and the Knight Frank Exeter team
5/5
TrustpilotVery helpful
Ehteshaam was very efficient and helpful, as are the other staff members at Knight Frank accounts, in expediting a request from me. Thank you. Yours sincerely,Wan Aziz
Thank you very much for your glowing review, Mr. Ibrahim! I am delighted that my colleagues and I could assist you and continue providing the level of service you have come to expect from Knight Frank.
5/5
GoogleThank you for your highly professional service. I would love to mention Charlotte Hewett who did a brilliant job organizing literally everything around my search for properties, contracts and moving in. Presenting high standards and expertise she is the best real estate agent who I met since 1990 (trust me I have quite extensive experience as a developer, landlord and the tenant). I wish everyone would have such qualities 🙏🤩
Dear Nina, it was such a pleasure to work with you and find you an excellent property. Thank you for being so wonderful to work with. I look forward to working with you in the future, whether that be as a Tenant or Landlord! Wishing you all the best for your move and settling into your new home! Very best wishes, Charlotte
5/5
TrustpilotWe've been renting with Frank Knight…
We've been renting with Frank Knight since two months and so far we are satisfied. Ya Wen is a property manager who is in a touch with us since the beginning, she is accessible and helpful and always respond fast for any issues, it's a good start. Thank you.
Thank you for your nice review. It has been a pleasure working with you. All the bestYa
5/5
TrustpilotVery responsive and supportive!
Really responsive and very supportive team. Timi was a great help and fun and engaging to work with. We found a wonderful flat with his and their help!
Hi Katha,Thank you kindly for the lovely review.Hope you settle into your new home well!
5/5
TrustpilotCharlotte has been fantastic during the…
Charlotte has been fantastic during the time she managed our flat.Always on hand to deal with any issues and has kept us and the tenant very happy.Thank you for all your help.
Thank you very much for the kind words. It has been a pleasure working with you and managing your property.Kind regardsCharlotte
5/5
TrustpilotI am very happy with Knight Frank’ service.…
I am very happy with Knight Frank’s service. All of their team members are very professional, responsive and helpful. Thanks to Josh and his team - always provides the best service and advice!
Thank you Miss Wong. Your kind words are most appreciated. You are a pleasure to work with and we will happily continue to provide the best service and advice available. Best wishes, Josh
5/5
TrustpilotPatient and professional
Thanks to Knight Frank for their help in finding us a new flat. Special thanks to Louna for all her efforts, without whom the move probably wouldn't have happened!
Dear Robin,Thank you for your kind review. It was a pleasure helping you and Alex to secure your new home.Best wishes,Louna
5/5
TrustpilotMr Josh Ward-Brickett is very…
Mr Josh Ward-Brickett is very professional and helpful. He has been providing top standard of service to both leaseholder and tenant.Truly happy and satisfy of having Josh as my RM/agent from Knight Frank.
Thank you Benny. I am very proud to deliver a top standard of service, it has been a pleasure working with you. Best wishes, Josh
1/5
TrustpilotTerrible experience with my lettings
I rented out my flat with Knight Frank in 2023, I chose them because of their reputation in the market and the person I met was really experienced and professional.However, everything went downhill after I signed the contract. It turns out that despite the name and reputation they have, the team I worked with had little or no experience, unprofessional, and astonishingly careless. I will definitely never work with them again and also have told all my friends to stay away from them.1. the lettings agent made a mistake by adding the car parking space in the contract after I explicitly flagged in my email that the rental price excludes the car parking space. This caused frustration to the tenants and myself. KF eventually resolved it but it was a nightmare.2. Before I listed my property, I disclosed that I had cats in my flat so there was no way to avoid some animal hair despite the property was professionally cleaned. However, after the tenants moved in, KF told that the tenants were allergic to cat hair and asked me to remove all my living room furniture. Obviously I refused to do that and told them that they didn't do their job property by checking with the tenants. In the end, I still had to pay c.£1k to clean the sofas/carpets again!3. At the end of the tenancy agreement, I have discovered that the rug in my living was gone missing. I raised this with KF and asked for a compensation from the deposits made by the tenants, again, KF denied there was a rug and told me to reconsider. If I decided to proceed with the deduction, the tenants may dispute this and they would charge me another £180 to manage the dispute, basically implying that I should forget about it. I was again really frustrated by the fact that they denied everything and tried to push away any responsibilities they had. I sent the property manager an email where I specially discussed that rug with them. Not until then they silently admitted their mistake and told me they would investigate. After 2 months, they informed that nothing can be traced and they can compensate me £90 due to wear and tear. At this point, I just wanted to end everything with them and accepted their "fair" offering.
Dear Ms Cao, We are sorry to hear about your experience. A member of the team will contact you to discuss this further. Please accept our sincerest apologies again. Knight Frank
5/5
TrustpilotVery happy with KF
We are renting 2 flats where Knight Frank acts as the management company - Rosi Thorn is brilliant - efficient and friendly. Very happy she is the point of contact for us
Hi Carolyn,Your kind words are greatly appreciated, I am glad to know that you are pleased with the management service of your apartments.Kind regards,Rosi
1/5
TrustpilotTerrible Experience with Tenancy Ending
The same company who threatned me with legal action several times because I was late a few days on my rent hasn’t returned my deposit back to me and its been almost a month since my lease ended. The landlord has confirmed to return the full deposit but they are trying their hardest to make this process difficult. On top of that, they advised me to overpay my last months rent before my tenancy ended and I had to chase them 4-5 times before they sent me back the overpaid pro rata amount. I would be very careful dealing with them.
Dear Ali,We are really sorry to hear about your experience. A member of the team will be reaching out to discuss this further.Please accept our apologies again.Knight Frank
5/5
TrustpilotSummer has been amazing
Summer has been amazing, I cannot recommend her enough. Nothing has been too much trouble, she has gone out of her way to help and she approaches everything with an infectious, smiley energy. Thanks Summer!
Dear Milly, thank you so much for your kind words, I really do hope you all love your new home! Please let me know if you I can help you at all in the future. Best wishes, Summer
1/5
TrustpilotPoor service and unfair charges
Dear Landlords,Please be aware that Knight Frank took letting fee in advance for whole period of letting from first letting payment. And if tenant terminated contract because of unacceptable Knight Frank property management - KF have not going to return you letting fee which they took in advance.I got a lot of troubles with KF property management myselfNot responding emails, ignoring requests, delay and really unacceptable quotes.For example I got 5 different property manages during one tenancy (during last 18 mounts)For ex 2 If you requested to attend local contractor who been at the property during last visit - you request means nothing for your property manager, KF will ask another property manager company to come, and you would receive outstanding quote, and if you not agree with quote you still have to pay £150 for visit even if you ask for another contractor … Ex 3 Leaking radiator - delays for 2 mounts and another contractor done nothing but you still have to pay for visits (even if your property manager confirmed that u would not)….And many many more….And If your tenant moved out and KF refunded from tenants deposit charge for one extra day - KF charged their own management fee from Landlord not for one extra day but for whole month period - Why? I asked why but my property manager did not give me answer…Some kind cowboy charges - one day rent from tenant AND one month fee from Landlord….Is its fair enough? For poor property management??I m not sure….
Dear Sergey, We are sorry to hear about your experience. A member of the team has tried to reach out again to discuss this matter further with you. We do apologise for everything not being sorted.Please do accept our apologies again.Knight Frank
5/5
TrustpilotQuick, considerate customer service
I was chasing feedback on payment for one of my properties and encountered Violetta Lenarczyk who got back to me quickly and efficiently. There were follow up questions and the responses were quick courteous - helpful! So good to talk with a person (a helpful person) and not a machine or a delaying mechanism. Speaks volumes for the KF customer service ethos.
I really appreciate the time you took to write such a great review. I am always happy to help.Kind regards,Violetta
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
