Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA very professional service and…
A very professional service and pleasant to deal with. Sarah handled our initial viewing perfectly, on hand to answer questions but also gave us a little space to wander around and not make us feel pressured. Once we'd decided we wanted to go ahead we primarily dealt with Florence in the Exeter office as for our purchase and she managed the process brilliantly from our perspective. Highly recommend the Exeter team!
Ben · 23 September 2026
Agent replied · 24 September 2026
Hello Ben, thank you for taking the time to review. I am over the moon that you are the new buyer at Woodley, and I know you will love it there. I look forward to visiting you in the future!
Best wishes,
Florence and the Knight Frank Exeter team
★★★★★ 5/5
TrustpilotVictoria was fantastic
Victoria was fantastic. Dealing with two dozen estate agents in Cobham and Esher she was the first estate agent who actually did proper agency (I’m an ex agent myself). She really sussed out what we needed (she was the only estate agent who did this!) and ended up introducing us to our ideal house even though it was outside our remit. She then really earned her stripes managing a complicated and drawn out chain - again showing her worth. If not for her we would have never initially found something and never made it to exchange. We cannot thank her enough and the rest of the Knight Frank team that was working on this in the background.
Dickon · 13 June 2026
Agent replied · 24 June 2026
Thank you so much for such a thoughtful and generous review, it truly means a lot. As we both know, the process wasn’t without its challenges, but I’m delighted we were able to navigate the complexities and reach a successful outcome.
Wishing you and your family all the best in your new home.
Best wishes
Victoria and the Knight Frank Esher Team
★★★★★ 5/5
TrustpilotWould recommend Knight Frank to anyone…
Would recommend Knight Frank to anyone looking for a house in the Fulham area due to their exceptional client service, thorough expertise in each property and speedy responses to any queries. Amy Collins was a standout estate agent from my experience searching in several locations with many different companies. She was able to quickly learn what I was looking for and find the perfect properties to meet those needs, showcasing a high level of knowledge in each one. She is timely in following up and answering queries, always readily available, and goes that extra mile to make sure you are catered to - basically everything you would want in an estate agent! Her effort will always be remembered and admired.
Hashim · 14 May 2026
Agent replied · 28 May 2026
Thank you very much Hashim for your very kind words, it is greatly appreciated. It was a pleasure to help you with your search and many congratulations on your new home! Please do not hesitate to reach out if we can ever be of assistance in the future.
Kind regards,
Amy and the Knight Frank Fulham team
★★★★★ 5/5
TrustpilotI had a positive experience working…
I had a positive experience working with Knight Frank. Especially I'd like to highlight assistance of property manager Toru Yoshioka, who strives to resolve incoming client requests as quickly and effectively as possible in any situation or issue. Toru is highly experienced, honest, and has been working in his field for a long time. If you work with Toru, you can be confident that his advice and insight can be trusted in resolving any issue that arises.
Vitaly · 18 May 2026
Agent replied · 25 October 2024
Thank you for taking the time to write a review, I am truly delighted to receive such positive feedback.
I have been doing my best, and will continue to do so, to ensure you receive the highest level of service.
Kind regards
Toru Yoshioka
★★★★★ 5/5
TrustpilotKnight Frank in Wimbledon Village
Knight Frank in Wimbledon Village acted for us on the sale of our property in what was a difficult market. They worked hard to generate interest and viewings, giving feedback after each viewing. All the team were very professional and responsive and kept us informed throughout. They guided us through the process, giving considered advice on pricing and how to present the house. They recommended an excellent solicitor which made the process of exchanging in a relatively short timescale possible. Throughout the process all the team were supportive. Sonia was proactive in dealing with the purchaser's buying agent and worked tirelessly, keeping us informed throughout the process and worked hard to keep the sale progressing, always professional, never phased by things changing, going above and beyond, and her attention to details was exceptional.
Customer · 23 September 2026
★★★★★ 5/5
TrustpilotExcellent experience start to finish
Excellent experience start to finish. Jonathan Lacey was ultra-efficient, highly communicative throughout, gave excellent advice at all stages, had immediate access to a wide range of potential buyers, and kept the buyer on track. A great job by Jonathan and Knight Frank from start to finish.
Mike · 13 September 2026
Agent replied · 24 September 2026
Thanks Mike, I very much appreciate your comments. We are so pleased for you and your family, and particularly glad that a result came so swiftly.
Best wishes
Jon and the Knight Frank Winchester team
★★★★★ 5/5
TrustpilotMaisie was absolutely incredible during…
Maisie was absolutely incredible during a really stressful 8 month long wait for probate with a baby on the way. She went above and beyond even replying and helping with comms during times of sickness. Making the whole process so much smoother - thank you for getting everything over the line in time for us! You are amazing.
Sarah-Louise · 16 June 2026
Agent replied · 24 June 2026
Thank you so much for taking the time to leave such a lovely review. It has been a pleasure working with you, and supporting you, throughout the purchase of your new home. We’re so pleased you were happy with the service you received.
Wishing you all the very best in your new home,
Maisie and the Knight Frank Esher team
★★★★★ 5/5
TrustpilotHigh quality yet grounded
I very rarely write reviews, but I am minded to here because they were so good. Knight Frank, in particular Mark Proctor and his excellent team, worked very hard for us with a great deal of professionalism - the team has a lot of experience and polish, yet they have their feet on the ground and are a real pleasure to interact with. They generally got things spot on, and they are good people.
Chantry · 23 September 2026
★★★★★ 1/5
TrustpilotMove in nightmare
Property was very dirty, with appliances not working, full of issues, and work that was part of the tenancy agreement wasn’t carried out. Check in was late by several hours. Following up on fixing things with the property manager afterwards is a nightmare as they are non responsive most of the time.
Joao · 22 June 2026
Agent replied · 24 June 2026
Joao, we are really sorry to hear about your experience, a member of the team will be reaching out to you shortly to hopefully rectify all the issues.
Please accept our apologies again.
Knight Frank
★★★★★ 5/5
TrustpilotI had a very positive experience renting through Knight Frank
I had a very positive experience renting through Knight Frank. @Jordan and @Molly were professional, responsive and helpful throughout the letting process, making everything clear and straightforward. I really appreciate their support and would be happy to recommend them.
Erica · 14 September 2026
Agent replied · 24 September 2026
Hi Erica, thank you so much for your kind words. We are glad to have made the process as straightforward as possible for you. Please do let us know if there is anything we can do for you going forward.
★★★★★ 5/5
TrustpilotLuc Horwood and Clare Griffith were…
Luc Horwood and Clare Griffith were incredibly supportive. Easy to contact and worked very diligently on our behalf. Luc Horwood definitely knows his market and clients. I would recommend him, particularly if you’re looking for a pro active estate agent. The other staff at Tunbridge wells were also very good. Melissa who led the viewings on our house made sure she could answer questions that may be asked. Excellent.
Jan · 23 September 2026
★★★★★ 5/5
TrustpilotOnly fair to mention the brilliant service by Lety
We received an amazing support and service from Lety at the agency. Lety was prompt in resolving any issues we had and attentive to details, always striving for a professional yet practical solutions. Thank you Lety and the team.
Alexandria · 8 September 2026
Agent replied · 24 September 2026
Thank you, Alexandria, for your kind review. It was a pleasure assisting you, and I am delighted to hear that you were pleased with the support and service provided. Your feedback is greatly appreciated. Thank you for your trust in Knight Frank, and I wish you all the very best for the future.
Kind regards,
Lety
★★★★★ 5/5
TrustpilotExceptional Knight Frank Experience
I had the fastest and most convenient experience with Knight Frank. I contacted the team on Wednesday, had a viewing the next day, and the flat confirmed by Friday. So helpful for a busy lifestyle, strong professionals throughout. Bethan was top class from start to finish. Really impressed and grateful. Thank you
Luke · 15 June 2026
Agent replied · 24 June 2026
Thanks Luke - it was lovely working with you. Thank you for being so efficient yourself; it enabled us to act quickly and find you the right property in just 2 days. I wish you all the best with your new restaurant in Notting Hill, which I am sure will be a success.
Beth
★★★★★ 5/5
Trustpilot5* professional service
I recently let my property through Knight Frank and had an excellent experience throughout the process. Kavita and Katie were professional, responsive and kept me updated at every stage. They worked hard to secure suitable tenants and made what can often be a stressful process feel straightforward and well managed.
Youssef · 16 June 2026
Agent replied · 24 June 2026
Thank you very much for your kind review - it means a lot to both of us.
We’re delighted to hear you had a positive experience and that our communication and support throughout the process made things feel straightforward.
It was a pleasure working with you, and thank you again for your recommendation.
Best wishes,
Katie & Kavita
★★★★★ 5/5
TrustpilotTenant feedback
Tenant feedback: Leti Lupy has been amazing, super responsive and she has been the best person we have worked with! I enjoy working with her as she is punctual, dependable, and manages repair expenses well.
VH · 22 September 2026
Agent replied · 24 September 2026
Dear Wladimir,
Thank you for your wonderful feedback. I'm delighted to hear that you've enjoyed working with me and that my support has made a positive difference. Your kind comments are greatly appreciated, and it has been a pleasure assisting you.
Many thanks,
Lety
★★★★★ 5/5
TrustpilotCouldn’t recommend more!
The team at Knight Frank are extremely communicative and friendly. Lucy from the Richmond branch in particular helped me and my partner secure our rental home. She was very positive, helpful and supportive - any time I had a query she was quick to reply and very knowledgeable. I would definitely recommend Lucy and the team if you want a smooth process to finding your home!
Ruby · 23 September 2026
★★★★★ 5/5
TrustpilotIftina, an excellent property manager
Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had
Benat · 11 September 2026
Agent replied · 24 September 2026
Thank you so much for your kind review, Beñat. I'm delighted to hear you've had a positive experience. Your feedback is greatly appreciated, and it has been a pleasure assisting you. Please don't hesitate to get in touch if you need anything in the future.
Kind regards,
Iftina
★★★★★ 5/5
TrustpilotHelpful and responsive
Knight Frank took over the management of my flat recently. Lety has been extremely helpful and communicative in solving any issues as they arise. She makes sure to follow up with external providers like plumbers until the problem is completely solved. When a problem occurred late on a Friday she made sure that the situation was ok through the weekend before the problem could be fully addressed on Monday. I appreciate her timeliness and responsiveness!
Meghan · 22 September 2025
Agent replied · 24 September 2025
Hi Meghan, Thank you so much for taking the time to leave a review. I genuinely appreciate your feedback and am glad to hear about your experience.
Your comments mean a lot and help me continue to provide the best possible service. If there’s ever anything else I can assist you with, please don’t hesitate to let me know.
Thanks again for your kind words.
Lety
★★★★★ 5/5
TrustpilotFantastic experience renting through…
Fantastic experience renting through Knight Frank! Carmen was so professional, attentive, and supportive from start to finish. Couldn’t have asked for a better agent!
林恺 · 22 September 2026
Agent replied · 24 September 2026
Hi 林恺 刘,
Thank you so much for your 5-star review. I really appreciate you taking the time to share your feedback. If there’s ever anything I can assist you with in the future, please don’t hesitate to get in touch.
Best regards,
Carmen
★★★★★ 5/5
TrustpilotBrigette Bulan and Knight Frank Rentals
Brigette Bulan and Knight Frank have been looking after my rental property for over 15 years. Brigette and the team are always very attentive, offer good advice and look after both the landlord and the tenant. Thank you Knight Frank!
ANDREA · 21 May 2026
Agent replied · 28 May 2026
Dear Andrea
Thank you for your kind words. It was a pleasure working with you on this year’s rent review.
Kind regards
Brigette
★★★★★ 5/5
TrustpilotKnight Frank has done a great job…
Knight Frank has done a great job managing our property, particularly Domnita Florea who is always very proactive with her communication and very helpful. Knight Frank definitely is one of best companies to use for property related work and services.
Peter · 15 May 2026
Agent replied · 28 May 2026
Thank you ever so much Peter for your kind review and for taking the time to leave it.
Thank you again.
Domnita
★★★★★ 5/5
TrustpilotAva has been exception since the start
Ava has been exception since the start. Always reachable and extremely proactive. She shows so much care and compassion when dealing with clients and it speaks volumes of her character. It has been an absolute pleasure to work with her
John-Paul · 8 May 2026
Agent replied · 28 May 2026
Hi John-Paul,
Thank you so much for the lovely feedback. It’s been a real pleasure to work with you, and I’m glad I’ve been able to help throughout.
Best regards,
Ava
★★★★★ 5/5
TrustpilotSarah Gunn - what a star
Sarah Gunn was exceptional in helping with our property search. She encouraged us to think outside the box and consider different options that she felt would suit us. She was always cheerful, honest and very accommodating. A star employee.
Julie · 9 May 2026
Agent replied · 28 May 2026
Dear Julie, Thanks so much for your lovely review. It was a pleasure to work with you and I’m really pleased you had such a positive experience.
Wishing you all the best,
Sarah and the Knight Frank South East New Homes team
★★★★★ 5/5
GoogleKnight Frank was brought on to work on the sale of my family home with Harwood Advisory in Kensington and this is when I met Dawn Findlay. The minute I met Dawn she was professional, affable and I knew she would do anything within her power to get me the best price and buyer. Due to the market, the sale took longer than expected, but KF and Dawn brough buyer after buyer through the door. Her communication was brilliant, and I was very much kept in the loop every step of the way! We completed on the house 3 days ago, and I cannot thank Dawn and KF enough :).
Sarah · 9 April 2025
Agent replied · 11 May 2025
Thank you Sarah, it was an absolute pleasure working with you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
