Trusted Agent profile · Kensington and Chelsea
★★★★★
1,826 reviews across 2 platforms
352a Kings Road, Chelsea, London, SW3 5UU, Kensington and Chelsea, SW3 5UU
Part of Knight Frank, see every office.
Knight Frank's office in Kensington and Chelsea, at 352a Kings Road, is rated 4.9 out of 5 across 1,826 reviews on two platforms, including 215 Google reviews rated 4.9.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service from Ehteshaam
I've been using Knight Frank for 3 years and their service is impeccable. Recently I reached out to Ehteshaam Ahmed for help with my property, he was extremely helpful and went out of his way to help.
Thank you for your thoughtful review! I am very glad I could be of assistance. As mentioned before, please do not hesitate to reach out if you need any further help.Kind regards,Ehteshaam
5/5
TrustpilotKnight Frank - Excellent Managing Agents
Knight Frank is a very professional Managing Agent. I rented a property in Chelsea from them for 3 years and the Property Portfolio Manager, Lee Murad, was at all times both attentive and responsive.He was a pleasure to deal with.
Dear Brian, Thank you so much for the recognition. It was a pleasure being your property manager over the last few years. I wish you all the best in you new home. Kind regards, Lee
5/5
GoogleI have only good things to say about James Pace and his team in the Chelsea Office. Whether buying, selling or looking for advise they've always looked after me and acted with upmost professionalism and efficiency.
Thank you Freddie for taking the time to leave a review, we are pleased that you had such a positive experience with both James and his team.
5/5
TrustpilotProfessional, efficient and responsive
I recently engaged with Nick at the Knight Frank Fulham office on a purchase acting for the seller. The process was efficient with impressive levels of communication, actionable feedback and clarity on steps and timelines. Would be happy to recommend this firm and this office
Thank you Colin for your review, you were an absolute pleasure to deal with and I am so pleased I could assist in securing your new home. Looking forward to completion day, many thanks, Nick.
5/5
TrustpilotLouna from Knight Frank Review
It was great working with Louna. Whenever we had any queries, she was very quick to respond and well informed. She made the whole process of leasing an apartment very smooth and efficient.
Dear Matthew,Thank you very much for your kind words- I wish you guys a fantastic time in your new home.Kind regards,Louna
5/5
TrustpilotConsistently professional and helpful
I've had an extraordinaly experience working with Scott Eddy. He goes far beyond what is necessary and always keeps me informed of the situation. I'm personally very grateful of all the assistance he has given me.
Dear Rory,Thank you so much for your kind words, it is a pleasure working with you. I very much appreciate your patience, we got there in the end!Best wishes, Scott
1/5
TrustpilotIt was very unprofessional of them…
It was very unprofessional of them putting up "sold" sign outside our house without asking for permission. I have specifically said at the beginning of the sale not to put up a sign. Despite asking them to remove it, I came home today, it is still there. It is very unprofessional!
Dear Ms FangWe take client complaints extremely seriously, and always investigate them fully. Our goal is to provide a first class customer experience and I am sorry that you feel that hasn’t been the case.The board was removed as quickly as possible after you raised it with the team, and followed up with a bottle of champagne as an apology for any misunderstanding.We’re sorry that this has had an impact on your impression of us. We always endeavour to do the best by our clients, and hope that you agree that an excellent result has been achieved for you with your property sale. Thank you for instructing us in the first place and we wish you the best with the move. Best wishes Christopher Burtondulwich@knightfrank.com Head of Knight Frank Dulwich
5/5
TrustpilotIncredible service
An extremely efficient and super professional team with special mention to Omar Areef and Harriet KapadiaWell done!!
Thank you so much for your kind review, it was a pleasure to work with you. We look forward to working with you again. Harriet and Omar
5/5
TrustpilotLouna was extremely helpful and…
Louna was extremely helpful and attentive throughout the process of finding a flat, and always friendly and happy to answer any questions. Would definitely recommend for these reasons.
1/5
TrustpilotVery poor
Very poor. Offer accepted and then find out accidentally from an acquaintance we have been gazumped with a cash offer accepted. Had to call the agent to find out it was true. Not Impressed at all.
We were so sorry to hear about the difficulties you faced with your recent property offer. We have since spoken, and I’ve explained the circumstances. We strive to provide the best possible customer experience, but the property market is filled with challenges and can be stressful. We will continue to do everything we can to help you find the right property and look forward to helping you in future.Best wishes, Louise Glanville
5/5
TrustpilotShehzad Ahmed is great
I want to highlight the great job Shehzad Ahmed did. He was assigned our property that we rent out. He was always very attentive and you could trust him to get things done. I would get a message back within minutes of contacting him.
Thank you Kevin for your kind words. It has been a pleasure assisting you and your property. Shehzad
1/5
TrustpilotNo Professionalism or Customer Service…
No Professionalism or Customer Service SkillsThe below has been from June to date.I have emailed approximately 10 times regarding issues at the property which have been ignored by the property manager and the concierge.The electrics keep blowing, the dishwasher threw out water so i turned it off and there is manky smelly water in the bottom which has been there for months, my post is not being put in my postbox. My postbox was opened and a handwritten note placed inside saying “NOTHING 4 YOU”.Shocking behaviour and no professionalism or customer service skills add to the fact disability hate crime shown by concierge.Recently the maintenance team about 5 of them were in the courtyard and two were swearing and shouting at each other and it became so heated - diabolical!
5/5
GoogleI strongly recommend James Pace and Sarah Rose. They were first class agents and helped us achieve the best possible price. Without doubt I would use them again.
Thanks so much Bill. Much appreciated and look forward to doing more business with you soon!
5/5
TrustpilotProperty management team
I’ve had the pleasure work with KnightFrank for the last couple of years. They offer great and responsive service in properly management. Toru Yoshioka - our property manager in particular - has been outstanding in resolving issues with the tenants and anything property-related.
Dear Rodion Thank you for the time to leave such a positive review.I am delighted to have been able to assist you.Please do contact me if you require any further assistance or support.Kind RegardsToru Yoshioka
5/5
TrustpilotMr Nicole Fingerhut is very excellent professional
Mr. Nicole Fingerhut Tenancy Progressor, is very honest and competent professional. His sense of responsibility and honesty has always impressed me. I highly admire him so much. His support has been a great help. Thank you very much.
Hi, thank you very much for your kind review, we hope your move in went well and you enjoy living in your new home.
5/5
TrustpilotGreat experience at renewals
We have been supported by Knight Frank for a few years and the experience has always been very good. More recently, Laura from Renewals has provided really excellent and proactive assistance in the renewal process.
Thank you Massimo for your kind words. It was a pleasure assisitng you. Laura
5/5
TrustpilotVinnie was really helpful!
My friend and I were looking for a new flat and Vinnie was able to identify the perfect one for us!
Thank you so much for your lovely feedback! Wishing you all the best for the future.Vinnie
5/5
GoogleDan was extremely helpful and professional throughout the entire transaction. Any request we had was dealt with in a calm and friendly manner.
Thank you for taking the time to provide us with your positive feedback about Roly.
5/5
GoogleHaving met many agents in our search for the perfect property I cannot praise Issy Foster from Knight Frank more highly! She took the time to really understand what we were looking for and kept us updated regularly on the market. She was so friendly and approachable and knowledgeable on all the properties we viewed and the surrounding area. We will be recommending her to all our friends and family.PositiveResponsiveness, Professionalism
Thank you for your kind words Kathy. I am very glad we have been able to help you find your new home given the unusual circumstances! Please do let us know if we can provide you with any help in the future! With best wishes, Issy and the Chelsea team.
5/5
TrustpilotSuper helpful property management and…
Super helpful property management and letting services Yemi and Summer of Knight Frank have been great in managing our property and tenancy changes. Very professional, responsive, and so pleasant to work with. Thank you from your tenants!
Dear Kelly,Thank you so much for your kind words! We’re thrilled that we could get everything sorted out for you. If there’s anything else you need in the future, please don’t hesitate to reach out.Best wishes,Yemi and Summer
5/5
TrustpilotVinnie from Renewals:
Vinnie from Renewals:Dear Vinnie, I would love to thank you for your great help and professional services on my property renewal! I am very impressed by your deep insights of the market, timely advise on the trending, and efficient and productive solutions. Big thank you!Best wishes,Hao & He
Dear Hao & He,Thank you very much for the lovely review.It was an absolute pleasure to assist you on your renewal.Kind regards,Vinnie
5/5
GoogleIssy has been terrific throughout my search - excellent service and very proactive.PositiveResponsiveness, Quality, Professionalism
Dear Sam, Thank you so much for your feedback, Issy and the Chelsea team look forward to working with you again in the future.
5/5
GoogleInes from Knight Frank Chelsea was a pleasure to deal with. Professional, reliable and transparent.PositiveProfessionalism
Dear Ines, Thank you for your kind words and taking the time to leave us a review. Many thanks
5/5
GoogleCharles Olver and his team are excellent and deliver a very personal service. True professionals.
Thank you, David. The Knight Frank team enjoyed working with you. We look forward to assisting in the future with any property needs.
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