5/5
TrustpilotGreat real estate agency
Great experience overall. Highlight is the quick and timely responsiveness of the agent, Josh. Thank you.
Trusted Agent profile · Kensington and Chelsea
Kinleigh Folkard & Hayward Holland Park Sales reviews in Kensington and Chelsea
★★★★★
1,995 reviews across 2 platforms
128 Holland Park Avenue, London, W11 4UE, Kensington and Chelsea, W11 4UE
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Kensington and Chelsea, at 128 Holland Park Avenue, is rated 4.4 out of 5 across 1,995 reviews on two platforms, including 255 Google reviews rated 4.8. See how it compares with other estate agents in Kensington and Chelsea.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLucia from KFH Clapham was very helpful…
Lucia from KFH Clapham was very helpful and keen to help throughout the process.
5/5
TrustpilotAngela and Natalia were extremely…
Angela and Natalia were extremely responsive and professional throughout the process and did everything they could to ensure a smooth sale of my property.
5/5
TrustpilotGreat experience with Kayleigh
Kayleigh is very lovely and professional, organised and helpful. She answered all my questions and prepared the tenancy documents with her colleagues smoothly. They using various straightforward portals/databases. Monika
1/5
TrustpilotHorrible at everything
Horrible at everything Horrible at collecting rent Horrible at tenant communication Horrible at charging incorrect fees Horrible at finding contractors Overcharge for everything
5/5
TrustpilotOliver was very helpful
5/5
TrustpilotReliable & professional, providing a good service
A reliable agent with good service and a high standard of professionalism. KFH have served me well for 6.5 years (since 2016) first as a letting agent, finding tenants promptly where another agent had failed, then as a managing agent with a few changes of tenants along the way, and now finally as my sales agent. I always felt they provided good advice and fought my corner, especially when it came to negotiations with prospective tenants and buyers. If there is one thing I was disappointed in it was that my property manager changed a bit too often. Otherwise, a good experience. I stuck with them and felt the benefit of that trust.
1/5
GoogleShocking customer service & response times. Sell you into faulty apartments and then take an age to respond or fix any issues.
1/5
TrustpilotThe senior management are capable
The senior management are capable, but I was not impressed with junior staff. There was a failure to adequately follow up and I don’t believe the sellers interests are prioritised.
4/5
TrustpilotGood
Zack from Bayswater branch dealt with my purchase. He was responsive throughout the purchase process starting from showing me around to completing the purchase. He was professional, respectful and nice in my interactions. If not for his timely interventions, I do not think my purchase would have competed as it did. I interacted with Mimi for collecting keys and cleaning up the place before my move. Thanks again to both and the rest of the team at KFH and keep up the good service.
1/5
TrustpilotAvoid avoid avoid...they are terrible…
Avoid avoid avoid...they are terrible and you can't possibly find anyone worseWe have had KFH managing my block since I moved there in 2019. Their service started badly, and has deteriorated to the point where there is zero trust with them.Charges with no explanations, get annoyed when asked questions by the leaseholders and no response to complaints made to senior management.Senior management even made the mistake of replying to a complaint saying "don't worry, this won't go anywhere" thinking they were forwarding the message to the individual the complaint was made about.A joke of a company who firmly believe they don't have to answer to anyone and can charge what they like.
5/5
TrustpilotSteve and Jeremy - the best!
My girlfriend and I are in the process of moving into a new flat for rent this summer and we’ve had the best experience working with the two gents at KFH, Steve and Jeremy. They’ve been incredibly helpful in assisting us through the (sometimes) difficult rent search, both as great communicators and simply good people. Thanks again for all the help thus far!Cheers boys,Luke
5/5
TrustpilotI would like to express my sincere gratitude
I would like to express my sincere gratitude to Morgan Parden for her time and patience in trying to assist me find the right property I can call home. I see how extremely busy weekend bookings can be an she still manages to fit me in. I really appreciate that she shows me properties that I could consider and not waste my time bombarding me with property details I would not be interested in. This sets KFH Tooting in a professional league compared with other Estate Agents. I am very confident that I will find the right property for me through MP at KFH and as a result I have dropped other Estate Agents. Thank you for your time and Patience Morgan.
5/5
TrustpilotThe KFH team were on my case long…
The KFH team were on my case long before my flat was vacant . I let the flat in Streatham with KFH since I bought it in 2006. I had no complaints about their service ( Streatham office ) but I put the flat in the market following another refurbishment in August 2021. Unfortunately the flat did not sell so had to relet which I did through Winkworths . Their charges were a bit cheaper but the rent was paid direct to me by the tenant and I had to arrange holding the deposit with DPS . KFH Streatham office kept me on their books however and they called me perhaps 6 months from when my tenancy was due to expire . They called regularly and I was impressed again with their efficiency and market knowledge . So I switched the flat back to KFH to arrange letting which they did v promptly . They were able to recommend service people to do checks for all relevant certificates and also arranged an inventory inspection .so I am very satisfied Thankyou and will recommend KFH Streatham as letting agents
5/5
TrustpilotLiam at KFH southgate was an absolute…
Liam at KFH southgate was an absolute star to deal with. He understood our urgency to get our house sold, being landlords affected by the mortgage rate increase. He was always available to talk and consistently acted under our instruction throughout the sale. Should it not have been down to Liam handling our sale, we may have still been on the market. If you are thinking of selling in the southgate area, I would whole heartedly recommend using KFH southgate.... and ask for Liam!
1/5
TrustpilotNever Use KFH
You have to be very careful with this agency (KFH) especially when it comes to the holding deposit. They have confirmed to me a couple of weeks ago that they secured a tenant and they wanted me to take the property off the market. I have contacted all agents who were marketing the property. 3 days later they sent me a regret note to inform me that the potential tenant changed her mind and she does not want to consider the property anymore. When I questioned them about the holding deposit, they confirmed that 100% of it will go straight to the account of Kinleigh Folkard & Hayward as they have spent some time preparing the paperwork, and landlords are not eligible to get anything as they have lost nothing. I truly believe that the policy of KFH is totally corrupted as holding deposit should be shared between both parties - landlord & agent. In my case, by the time I had the offer from KFH another agent secured a tenant, but turned down the other due to Kinleigh Folkard & Hayward's offer which came first. In the end, I lost both tenants and the property is now available. I will never ever use Kinleigh Folkard & Hayward and would not recommend them to anyone.
1/5
TrustpilotDisappointing Experience; Can’t be trusted.
We trusted this lettings agency to provide our family with a safe and comfortable home. Still, we had a terrible experience: we’ve been dealing with carelessness, three months of unaddressed issues, the house with preexisting problems and nothing but broken promises and ongoing breach of the contract. To make matters worse, we moved into our new house to find that the heating wasn’t working during the Christmas period, with no care or concern from our lettings agency. Don’t let this happen to you - stay cautious and research before signing any contracts.
3/5
TrustpilotGood catchment and largerenting Ashbourne branding that…
Good catchment and large branding that brings a variety of clients but that’s about it. Too many young uncommitted people with not much life experience or sense of duty other than what they have been told to do. Would probably look for a smaller agency next time that focuses on the logistics and customer care rather than a wham bam thank you mam type of approach
5/5
GoogleClaudio and Salvatore did a fantastic job selling my flat. When the first buyer fell through (no fault of theirs) they were super quick to find another and their communication throughout was excellent. I felt I was in very safe hands from the get go. I also really liked how professional and helpful they were with my buyer, who was relocating from the US. Super job all round and would recommend.
4/5
TrustpilotIvan and the team were polite and…
Ivan and the team were polite and professional in supporting a quick turnaround on a rental property. I was guided through the unfamiliar process and they were very helpful. Thank you.
5/5
TrustpilotExcellent service
I have just renewed the tenancy contract with the tenant that KFH found for my flat last year. In fact I have stayed with KFH for a few years because of the service they have offered me. Throughout this period they have been very professional sending me info on the latest official requirements & reminders. I recommend them highly.
5/5
TrustpilotGreat communication and responsiveness
Great communication and responsiveness. Process was well managed end-to-end. Fully recommend working with KFH.
5/5
TrustpilotAmy waller at KFH really goes above and…
Amy waller at KFH really goes above and beyond. She has been so helpful from the start of looking to rent a property and continues to call and update you throughout. It wasn’t straight forward for us with the first property we found ( nothing to do with Amy’s or our part) but she found us another property in no time and is always polite and understanding as moving is stressful. She is a very hardworking and lovely girl.
5/5
TrustpilotCharlotte Christie is a very capable…
Charlotte Christie is a very capable agent who helped us greatly with the navigation process of buying our first home
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward Holland Park Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
