Trusted Agent profile · Kensington and Chelsea
★★★★★
267 reviews across 2 platforms
9-11 Cale Street, Chelsea, SW3 3QS, Kensington and Chelsea, SW3 3QS
John D Wood & Co.'s office in Kensington and Chelsea, at 9-11 Cale Street, is rated 3.7 out of 5 across 267 reviews on two platforms, including 58 Google reviews rated 4.9.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleJohn D Wood at Chelsea Green went more than the country mile to help us sell the house, also assist us with many other things we needed in the event. I would definitely recommend them.
Thank you for your fantastic 5* review and recommendation! I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy
1/5
TrustpilotCustomer Service on Permanent Lunch Break
I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through.
5/5
GoogleWe have now exchanged on my late mother's lovely but not entirely straightforward to sell house. Throughout the process I have found the Chelsea Green team to be knowledgeable, professional, quick to respond and always pleasant to deal with.
Dear Mrs Henderson-Begg, Thank you for taking the time to write this review, which we all appreciate. It is a wonderful family home, and we are delighted that the sale has now exchanged contracts. Thank you for your business, and we look forward to a smooth completion when the time comes. Yours sincerely Robert Green
1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic OrganizationFailure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
5/5
GoogleThoroughly recommend … just purchased a property which was jointly marketed and JDWood were by far best to deal with. Evie in particular was professional , straightforward, communicative resulting in an easy process for both myself and the vendor
Dear Mrs Burns, Thank you for taking the time to leave a review. We are delighted that you enjoyed dealing with John D Wood & Co. and Evie in particular. I know that your comments mean a great deal to her, and we look forward to being of service again at some point in the future. In the meantime we wish you every happiness with your new property. Yours sincerely Robert Green - Director - John D Wood & Co. Chelsea
1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
1/5
TrustpilotTerrible
Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.
5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
5/5
GoogleWe were so pleased to have used John D Wood to sell our house recently. Robert Green delivered everything he said he would (and more). They expertly generated much interest in the property, resulting in an extremely swift and successful sale. The whole team was a pleasure to work with and they have been extremely accommodating. I can highly recommend them - they aim high and importantly, they deliver!
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
5/5
GoogleSema at Chelsea Green did a very good job. She was straightforward and helpful and trusted by us as we were buying a flat in Chelsea and she was acting for the vendors. She had identified the flat as one we should like which saved me navigating the pages on line. I had personally met her which was for me important
Thank you for providing this lovely review. I know that Sema will be delighted that she was able to help you find the right property, and we all wish you every happiness there. Do let us know if we can help with anything in future. Kind regards. Robert Green, Director, John D Wood & Co. Chelsea
5/5
GoogleExactly what you would expect from a top team of professionals. Highly knowledgeable and excellent service. I had several experiences with John D Wood over the past decade, more recently as a buyer and I will definitely be looking to work with them again. In particular Charles was an excellent agent with many years of experience and service. Highly recommended. Solid 5 stars.
1/5
TrustpilotAVOID John D Wood Head of Lettings St Margret's/Richmond
AVOID John D Wood Richmond/St. Margaret's Branch Lettings
5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
1/5
Trustpilot1 star is too much for them
1 star is too much for them. They are paid to manage a rental property & significantly failed to do so. Their breaches of contract include:
4/5
TrustpilotSale of flat in the Fulham area…
I sold a flat in the Fulham area through the John D Wood team in Parsons Green/ Fulham Broadway. For various reasons (outside control of John D Wood or myself), this was a long, drawn-out sales process. I have to say that John D Wood team was at all times professional, responsive and went above and beyond to get the sale done and completed. I would certainly recommend John D Wood to my friends and contacts.
1/5
TrustpilotUnprofessional, delayed response, terrible experience
To the Management Team,
5/5
TrustpilotI have been working with Shoeni and the…
I have been working with Shoeni and the team for 10yrs with nothing but efficient helpful knowledgeable assistance. Love them! Love they are local and established in the ‘hood. I’ve worked with sales too and can’t say enough nice things about working with Jake and his sales crew.
1/5
TrustpilotHorrible experience with this agency
Horrible experience with this agency. I am currently living in a 3 bed flat in Fulham where one of the bedroom ceiling has collapsed and for last 2 months the agency has been slow, practically unresponsive and simply rude. They treat tenants with such disdain it’s shocking. Do not use this company
Dear Ify Thank you for your getting in touch and we are of course understandably disappointed to hear this. We can see that the Senior Head of Property Management has been in touch and is currently in correspondence, alongside the Property Manager to help resolve this matter.RegardsJohn D Wood & Co.
1/5
TrustpilotI rented this apartment for a two-month…
I rented this apartment for a two-month stay. It was a disappointment.
5/5
GoogleWe have have been delighted with the service and help you have provided in enabling us to sell our flat in Chelsea. At all times the staff were available to give us advice towards a successful outcome at a difficult time to be selling property. We would highly recommend John D Wood in Chelsea Green to anyone wanting to sell in this area of London.
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
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