Trusted Agent profile · Kensington and Chelsea
★★★★★
1,614 reviews across 2 platforms
134 Fulham Road, Chelsea, London, SW10 9PY, Kensington and Chelsea, SW10 9PY
Part of Hamptons, see every office.
Hamptons's office in Kensington and Chelsea, at 134 Fulham Road, is rated 4.3 out of 5 across 1,614 reviews on two platforms, including 217 Google reviews rated 4.8.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
5/5
TrustpilotDena is a great Property Manager
Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.
5/5
GoogleFederica has been extremely helpful in finding my flat and has been lovely to deal with.
Thank you for your kind words! Our team is dedicated to providing exceptional service and we are grateful for the opportunity to assist you in finding your dream flat. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotProperty Well Managed
Constance , our Property Manager in the Horsham office, has been helpful, patient, efficient and professional. We are very grateful to her for orchestrating the various repairs and replacements that our property has needed. Thank you.
Thank you for taking the time to share your feedback. We are delighted to hear that Constance has been helpful, patient, efficient and professional throughout your tenancy. Providing excellent customer service is something we strive for, and it is wonderful to know that Constance's support in coordinating the repairs and replacements at your property has made such a positive difference. I will ensure that your kind comments are passed on to her and to her manager, who will be pleased to hear of the impact she has had. Thank you again for your feedback and for recognising Constance's hard work.
5/5
TrustpilotQuality of Service
Hamptons manage two properties on my behalf and have done for many years .. I have never considered changing primarily because of the personal service I receive. . Nicola and Charlotte and previously Jacqui in the Beaconsfield Office have been excellent . Harjeet does an outstanding job taking care of the properties on my behalf. Very much appreciated
5/5
GoogleI had an excellent experience working with Robert Stubbs as my lettings agent. He demonstrated professionalism, reliability, and a deep understanding of the property market. His communication was clear and prompt, always keeping me informed. I would highly recommend Robert Stubbs to anyone looking for a knowledgeable and trustworthy lettings agent.
Thank you for your review Shreya. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
4/5
TrustpilotMya is a great property manager
Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!
1/5
TrustpilotIts messed up!
They've reached out to me and I would still like to give them a 1 star review. Victoria Beckett is in charge of the Kingston location and exchanging emails with her. I need them to prove that the Check in report is got photos from before we moved in if they are going to compare it for deduction of deposit. When I make a point with these people, they always tend not to answer. I just want to know how recent the photos are in the check in report. They know I have been ill and we have stated there are valuables in the flat and would not like to have viewings. But they still argue, even with email as proof - stating its been misunderstandings. Not very good customer service skills with that. And accusing us saying that Hamptons doesn't have under-handed tactics. But if they didn't, why did they bother to hide the cracks in the walls with previous tenants furniture/things to begin with? Then saying those damages are now made by us. Not good enough!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleOur search for a rental property was made seamless all thanks to Federica. Federica was always available and super prompt with her response and follow-through. Since we are pet owners she was able to relate to our requirements and made every effort to make it possible to find a place that we liked. Thank you Federica!
Hi Sangeet, we are delighted that you enlisted Hamptons Estate and Letting Agents Greenwich and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleWhen I was looking to rent in the area I needed to know what was available and could expect to pay. I didn't know the area well either. Rob Stubbs was so helpful. He really listened to my needs and showed me relevant properties, driving me to them so I could get an idea of the surrounding streets and shopping areas. I wouldn't hesitate to recommend Robert as a dedicated agent.
Thank you for your wonderful review Indira. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
GoogleRobert Stubbs was very kind in showing us around the flat. He is professional, responsive and helped us to negotiate the rent with the landlord.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
1/5
TrustpilotI have had my property on the market…
I have had my property on the market for 9 weeks with Stanmore Hamptons I have had one phone call from them to arrange a viewing and one phone call to find out what the service charge covers. Apart from that I have had no more viewings and no contact from anyone in the Hamptons office. I now want to end the 12 week contract with them and they are telling me as a goodwill gesture they will let me out of the contract in 21 days rather than 28 days!!!. I would highly recommend you not to use them as they are useless and they try to tell me they have kept in contact with me. What a joke!!!
5/5
GoogleJust wanted to say how awesome Robert Stubbs has been! Super helpful, quick to respond, and really easy to work with. Made the whole process way less stressful, seriously appreciated!
Thank you for your kind words about Robert Stubbs! We are glad to hear he provided such excellent service and made the process stress-free for you. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
TrustpilotOur property is managed by Patryk in a…
Our property is managed by Patryk in a very professional manner. Whenever there is an issue he is always there to help and do his best to get things solved.
Thank you for taking the time to leave a review. We are delighted to hear about your positive experience with Patryk. Providing professional support and being available to assist when issues arise are qualities we greatly value, so it is wonderful to know that his efforts have made a positive difference to your experience. We will be sure to share your kind feedback with Patryk, who I am sure will be pleased to receive your recognition. Thank you again for your comments and for choosing Hamptons.
1/5
TrustpilotWords can’t describe how terrible the Hamptons experience was
Title - Hamptons made what should be one of the most exciting achievements of someones of life to one of the most painful, stressful and least enjoyable things I have had to go throughDon't get me wrong, buying a house can be very stressful but it can be made a far lot easier with a high quality estate agent - unfortunately Hamptons fall well below "high quality" from my experience.When people write reviews or provide feedback it's usually because they expect something back, perhaps a refund, an apology, looking out for others etc. I know there is nothing I am getting back from this, so why am I spending my free time writing up my feedback......it's purely to make sure nobody else has to go through the same nightmare and deal with the same attitude of the individuals I dealt with.I have read a few other reviews to see if my experience was a one-off and seeing some of the other comments, unfortunately it seems a few others have had a similar experience.Since day 1 of the discussions, the feeling of excitement quickly changed to a feeling that this wasn't going to be an enjoyable process. A few words to describe the way I was spoken to were, rude, unprofessional, bullied, harassed, arrogant ("I have been doing this job 12 years, don't question by ability"), defensive (there is no accountability when things don't go wrong), not being able to apologise for blatant errors. Attitude aside, the quality and detail of information provided was incredibly poor - documents scanned incorrectly (missing pages), incorrect information provided, there was even information that was hidden during the process that could have put me at financial risk. I only became aware of this information through my own research into the property. If I had known about it in the earlier stages I wouldn't have gone ahead with the purchase but given I was financially committed by the time I was aware, it was too late.Deadlines were set daily and when I needed something done there could be weeks between getting an answer. The buyer should feel like the estate agent had control in the process, at no point did I feel the purchase was in control until the keys were in my hand.Since moving in I have had to replace a leaky radiator and had got an oven that has been out of action for 4 months which cannot be fixed given the price of fixing the radiator, none of which was mentioned as issues when I asked if there any appliance/fixture issues.The overall feeling is just a massive disappointment as what should be a really exciting process was made a horribly painful one - the feeling of completing was more a relief to never having to deal with Hamptons in any capacity ever again.Not even a congratulations when the keys were collected…
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotProperty let
We have let a property for some years with the support of Hamptons. They have been helpful and proactive throughout that time. 18 months ago, we asked Hamptons to undertake full management of the letting. They have excelled both in finding a good tenant and, subsequently, in assiduously managing the letting. They have been particularly helpful over the introduction of the new letting regime. Nikki Cullen, who is our property manager, has been attentive and punctilious throughout.
5/5
GoogleMr Robert Stubbs took me to see more than five units and he was very helpful in introducing them one by one, although this time I did not cause business with him, but his attentiveness and help I am very grateful I will definitely recommend other friends to find him to buy a house or rent a house！
Thank you for your kind words and recommendation! We are delighted to hear that Mr. Stubbs provided excellent service during your search for a property. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRobert was super helpful and responsive when looking for apartments!
Thank you for your great review, Robert! We're glad our team provided you with excellent service in your apartment search. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotExcellent service by Hamptons for over…
Excellent service by Hamptons for over a decade. And thanks to our manager Juan Elkington for providing clear communications and swift actions.
Thank you for taking the time to leave such a wonderful review and for your continued trust in Hamptons over the years. We are delighted to hear that you have received excellent service from the team for more than a decade. Your kind words about Juan are especially appreciated. Providing clear communication, prompt action and dependable support is at the heart of what we strive to deliver, and it's fantastic to know that Juan has consistently provided this throughout your experience with us. We will be sure to pass your feedback on to Juan and the wider team. Thank you again for your loyalty and recommendation.
5/5
GoogleExtremely pleased to have worked with Federica from Hamptons. She was extremely helpful throughout our entire moving process. Whenever we had queries or questions she was very quick to respond and went out her way to give us the best answer possible. Communication was great and she was very friendly, professional, welcoming and kind. Everything was delivered as promised and we are very happy with our new flat.
Thank you for taking the time to leave us a review Lisha. We are so pleased to know that the team provided you with a high level of service!
1/5
Trustpilotdespite complaining to customer service, worst service I have experienced and don't seem to want to sell houses!!!
My husband emailed Hamptons in Windsor after seeing an apartment on the river. He didn't get a response. I then emailed twice with no response, so the 3rd time I asked why they were not communicating. The response from customer service "Hasan is one of our Saturday Assistants and wouldn’t have picked up your emails on the 18th and 22nd. I assume you haven’t received an Out Of Office so I will speak with Hasan and the rest of the team to ensure these are switched on when not in the office". Ok but my emails were over a 2-week period, so did he also take off the weekend that fell in that time? It would have been better to provide an alternative contact who could actually help us. I then get told "The property is currently tenanted and being sold with a tenant in situ". I responded that it is not advertised as such, but the response is that it was not when 1st posted but is now. I still don't see this mentioned in the listing: Eton Riverside, 39-55 King Stable Street, Eton, Windsor, SL4I then responded with "I noticed that you did not respond to my two comments and at this point we are not interested in working with Hamptons. The customer service provided is very poor and despite giving you the opportunity to make things better, my comments were ignored" I tried to have them help us, but seems they are not that interested, so hence my negative response. All wording here is pulled from our email exchanges. They really don't care.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleFrederica was extremely helpful and considerate. She had gone to great lengths to help us find the right place!
Hi Stephen, we are delighted that you enlisted Hamptons Estate and Letting Agents Greenwich and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotI had a very positive
I had a very positive experience with Hamptons throughout the tenancy process. The team was professional, responsive, and always willing to help whenever I had a question or needed assistance.
Thank you for taking the time to leave such a positive review. We are delighted to hear that you had a positive experience with Hamptons throughout your tenancy and that our team was able to provide the professional, responsive and supportive service you expected. A special thank you for recognising Daniel Johnson. It is wonderful to hear that his courteous, proactive and efficient approach helped make the process smooth and stress-free. Clear communication and excellent customer service are values we take great pride in, and I know Daniel will be pleased to receive your feedback. We truly appreciate your recommendation and your kind comments about our team. Thank you again for sharing your experience, and we wish you all the very best for the future.
2/5
TrustpilotRented for 18 months from Hamptons
Rented for 18 months from Hamptons, they were rarely involved but upon checkout suggested several times I use their £300 cleaning service which I refused.(as if their cleaners are the only ones who can clean...and a 1 bed flat too!)
Thank you for taking the time to leave a review. We are sorry to read that your experience was not a positive one. Customer feedback is important to us, and we would appreciate the opportunity to look into the issues you have raised. Please contact customercare@hamptons.co.uk with your details so that we can investigate the matter further and respond accordingly. Thank you again for your feedback.
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