Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHave been renting as a tenant through Hamptons and couldn’t fault the property management team at all - sorted everything very quickly and to a great standard - thanks Saima!
Emma · 11 June 2026
Agent replied · 11 October 2026
Thank you for your kind words and for choosing us as your property management team. We are so glad to hear that your experience with us has been satisfactory and that we have met your expectations. We strive to provide efficient and high-quality services to all our tenants. Thank you for acknowledging Saima's hard work, we will be sure to pass on your compliments to her. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotVery bad experience
Very bad experience. Incompetent staff who don’t listen and try to fob off repairs. The property we were given is so badly built whereby there’s massive gaps in doors that Hampton came and put some cello tape to stop the cold drafts. Absolute joke of a company. An emergency toilet repair was reported and Hamptons said to manage with buckets of water down the toilet till office opens after bank holiday. A washing machine provided with property was left for over 3 weeks until somebody bothered to respond to my constant reports almost everyday. No apology just absolute incompetence from staff who simply don’t care about repairs just collecting rent. We are a family which includes vulnerable tenants yet completely ignored and almost bullied not to report repairs
Sim · 24 May 2026
Agent replied · 24 June 2026
Thank you for sharing your feedback with us.
We are committed to providing a high standard of service and are disappointed to learn that you feel we have fallen short on this occasion. We take all feedback seriously and would welcome the opportunity to understand more about your experience.
If you would like us to investigate your concerns, please email customercare@hamptons.co.uk with your contact details and any relevant information, and a member of our team will be in touch.
Thank you for bringing this matter to our attention.
★★★★★ 5/5
TrustpilotGreat support
Mandy is very proactive and helps maitaining my rental a breeze
Kathleen · 13 October 2026
Agent replied · 13 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Mandy's proactive approach has helped make managing your rental property a breeze. Providing responsive support and staying on top of matters before they become issues is exactly the level of service we strive to deliver.
We'll be sure to pass your kind words on to Mandy, who will be thrilled to know her hard work has made such a positive difference to your experience.
Thank you again for your review and for choosing Hamptons.
★★★★★ 5/5
TrustpilotI have been using Hamptons to help me manage a property
I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the service I’ve received from the entire team there. My point of contact there is Abida Tasnim who is simply superb. Her response time is immediate and her attention to detail and professionalism second to none. I feel in very safe hands there with her and Alan Van and could not rate this Blackheath branch highly enough.
Ailish · 15 May 2026
Agent replied · 24 June 2026
Thank you for your wonderful feedback.
We are pleased to hear that you had a positive experience with our team. Knowing that our efforts have been appreciated means a great deal to us, and your comments will be warmly received by those involved.
Thank you for taking the time to share your experience. We truly value your feedback and your support.
★★★★★ 5/5
TrustpilotQuality of Service
Hamptons manage two properties on my behalf and have done for many years .. I have never considered changing primarily because of the personal service I receive. . Nicola and Charlotte and previously Jacqui in the Beaconsfield Office have been excellent . Harjeet does an outstanding job taking care of the properties on my behalf. Very much appreciated
Client · 9 October 2026
Agent replied · 13 October 2026
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that we have had the pleasure of managing your properties for many years and that the personal service you have received has given you the confidence to remain with Hamptons throughout that time.
It's especially lovely to hear your kind words about Nicola, Charlotte, Harjeet and Jacqui. Providing knowledgeable, attentive service and building long-term relationships with our landlords is incredibly important to us, so your feedback will mean a great deal to the team.
Thank you again for your continued trust in Hamptons and for sharing your experience. We will be sure to pass your comments on to everyone mentioned.
★★★★★ 5/5
TrustpilotSelen has been our property manager for…
Selen has been our property manager for several years and she always provides an excellent and responsive service when we raise issues with the flat with her.
Ryan · 16 June 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave a review.
We are delighted to hear that Selen has consistently provided you with excellent service over the years. We understand how important it is to have a property manager who is responsive and supportive when issues arise, and it is wonderful to know that Selen has been able to deliver this for you.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with Selen and her management team. Recognition such as this means a great deal and reflects the high standards of service we strive to provide.
Thank you once again for your continued trust in Hamptons.
★★★★★ 5/5
TrustpilotDanish is always supportive to me.
Danish is always supportive to me.
Thank you very much!
Gaku · 6 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave a 5 star review.
We are delighted to hear that Danish has provided such consistent support and made a positive difference to your experience. Delivering helpful, reliable and attentive service is something we value greatly, so it's wonderful to know that Danish has demonstrated these qualities.
Your kind feedback means a great deal to us, and we will be sure to pass your comments on to Danish.
Thank you again for your support and for choosing Hamptons.
★★★★★ 1/5
TrustpilotUnprofessional and costed me more money . Avoid !!
Very disappointing and unprofessional service despite taking so much money for fully managing the rental of my apartment. Hamptons property in charge mismanaged payments on the property on multiple multiple occasions leading to damages being paid out and most recently Hampton’s completely washed their hands of any accountability on debt from non-payment of a service charge despite managing the property at the time forcing me to make payments of several hundreds to close the case. During the rental period services such as routine inspections that were handled by Hampton did not notice and report a massive leak and mould which again led me to spending a lot in maintenance and replacement costs. This could’ve been avoided if the inspection service was thorough. All in all Hampton has costed me a lot of money when managing my apartment while taking a lot of money for nothing. Avoid at all costs. I will certainly not be listing my apartment again with Hampton’s.
Krupa · 7 May 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave a review. Providing excellent customer service is extremely important to us, and we are sorry to learn that your experience did not meet your expectations. We would appreciate the opportunity to look into the concerns you have raised. Please contact customercare@hamptons.co.uk with your details, and a member of our Customer Care team will be happy to investigate. Thank you again for your feedback.
★★★★★ 5/5
GoogleRobert Stubbs was a pleasure to work with - professional, responsive, and genuinely helpful throughout our letting process. He kept things moving and made sure we secured the home we wanted, even with a few timing challenges along the way. Really appreciated his calm, practical approach and clear communication. Thanks again, Rob!
Thomas · 16 November 2025
Agent replied · 16 April 2026
"Thank you so much for your positive review! We are thrilled to hear that Robert provided excellent and efficient service throughout your letting process. We strive to make our customers' experience as smooth as possible. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotThank you to Danish
Danish has been very efficient and reliable in managing matters during our tenancy. We recently had an issue in the apartment, and he immediately contacted the landlord and proposed a practical solution. Thanks to his sound judgment, the landlord accepted his suggestion without hesitation, and the problem was resolved within three days. He also follows up to ensure matters are properly resolved and has made the process straightforward for us as tenants. His support as a property manager has been much appreciated.
Ada · 22 December 2025
★★★★★ 5/5
TrustpilotDanish is an exceptional professional…
Danish is an exceptional professional who I would highly recommend. Very good service!!
Nicolas · 5 September 2026
Agent replied · 24 September 2026
Thank you for your fantastic 5-star review.
We are delighted to hear that Danish provided such exceptional service. Delivering a professional and positive experience is something we strive for, and it's wonderful to know that Danish made such a strong impression.
We really appreciate your recommendation and your kind words, which will be shared with Danish and the team.
Thank you for choosing Hamptons.
★★★★★ 5/5
TrustpilotPatryk has been our property manager…
Patryk has been our property manager for nearly two years. Every issue is dealt with quickly and communicated well, even if the resolution isn’t in our favour.
Dan · 27 May 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave such positive feedback.
We are thrilled to hear that you were pleased with the service you received. Delivering excellent customer experiences is at the heart of what we do, so it is wonderful to know that our team met your expectations.
We truly appreciate your comments and will ensure they are shared with the colleagues involved.
Thank you again for your review and for placing your trust in Hamptons.
★★★★★ 1/5
TrustpilotSale and rental experience
I have used Hamptons both for a sale and rental. The sales team In Alton Hampshire were awful. They disregarded my instructions, were patronising and rude to me and liaised with the buyer without informing me. Some of their actions behind my back almost collapsed the sale. I felt pressurised to accept an offer. The whole experience was something I never want to repeat. In terms of the rental, they refused to problems with the property despite repeated requests and then charged me for the repairs from my deposit. Absolutely dishonest.
Consumer · 5 December 2025
★★★★★ 4/5
TrustpilotOld Listed Country House
Very friendly and approachable team. Willing to adapt to our requests, listen and respond. Very good brochures printed. Online advertising constantly up dated and feedback. We were told about viewings in good time and also given ideas regarding what we could do to improve the house. They were all very diligent and hard working. Hamptons in Headington lead by Heather were extremely good estate agents and they all Genuinely wanted to sell our house and were extremely professional.
Claire · 6 December 2025
★★★★★ 4/5
GoogleNice experience with Hamptons despite not ending up renting with them. Robert Stubbs was particularly helpful and friendly!
Kate · 11 July 2026
Agent replied · 11 October 2026
We're thrilled to hear you had a great experience with us, even if you didn't end up renting with us. We'll be sure to pass along your kind words to Robert Stubbs - he's a true asset to our team! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotFabulous experience - thank you to our Property Manager!
We have recently become tenants in a rental property of Hamptons. We’ve only got good things to say about the service. Our property manager, Mandy, has been brilliant in answering any questions we might have and arranging people to pop in should any small issues arise at a prompt speed. Thank you so much!
Flora · 28 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you've had such a positive experience since moving into your new home. It's great to know that Mandy has been so helpful and responsive, and that she's been able to quickly assist whenever you've had any questions or needed support.
I'll be sure to pass your kind comments on to Mandy, who I'm sure will really appreciate the recognition.
We wish you all the best in your new home and hope you continue to enjoy your tenancy with us
★★★★★ 5/5
GoogleThe team at Hamptons were excellent. In particular, Rob Stubbs was brilliant. He was always communicative and kept us updated as soon as any changes or developments happened. Rob went out of his way to make the experience as smooth as possible. 100% recommend
Xavier · 16 December 2025
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that our team, especially Rob Stubbs, provided you with excellent service. We pride ourselves on effective communication and making the process as smooth as possible for our customers. Thank you for recommending us! Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDespite in the end we found our place through elsewhere, we would nevertheless like to give a special shout out to Federica Salvati to her outstandingly attentive and personal service.
She has gone at great lengths to help is find us the right place including reaching out to other branches and arranging viewings at a time that suited us. Whilst our circumstances and needs were special she was very carefully matching her search to our needs during the process.
We wholeheartedly recommend her to anyone in need for a new flat.
Viktor · 23 September 2024
Agent replied · 23 October 2024
Thank you for your wonderful review Viktor. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
TrustpilotSo pleased I chose Hamptons to manage my cottage
I am only too willing to say I have been so pleased over the last 20yrs to have Hamptons manage my Wiltshire thatched cottage. I have been particularly impressed over the last year by the most professional, kind and thoughtful attitude of my Manager Mandy D’orta and her team colleague Anna!
Hazel · 3 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to share your experience and for your continued trust in Hamptons over the past 20 years.
We are delighted to hear how pleased you have been with our property management service, and especially with the support provided by Mandy and Anna. Delivering a professional, thoughtful and reliable service is something we strive for, so it is wonderful to know that Mandy and Anna have made such a positive impression and have helped make your experience such a successful one.
Your kind words mean a great deal to us, and we will be sure to pass on your feedback to Mandy, Anna and the wider team.
Thank you again for your recommendation and continued loyalty to Hamptons.
★★★★★ 5/5
TrustpilotBig thanks to my Property Manager: Nikki Cullen
Big thanks to Nikki Cullen who has been my Property Manager for a few years now and during that time has been proactive and reliable meaning I rarely need to get involved which for any landlord is exactly what you want. Issues are dealt with swiftly and I always have complete confidence that my property is in safe hands.
Richard · 13 April 2026
★★★★★ 5/5
GoogleOn a Saturday afternoon my husband and I spotted an amazing property really eager to view immediately before we made an offer on another home. That’s where Robert Stubbs our agent with Hamptons came to our rescue finding us a slot stretching beyond his working hours.
He allowed us to do a detailed view and did not rush us at all. It allowed us to imagine how our daily lives would flow in that home vs others we had seen.
We appreciate his willingness to help and coming through at a short notice. He was lovely to interact with.
Kriti · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for taking the time to leave a review, we are delighted to hear about your positive experience with our agent Robert. We always strive to go above and beyond for our clients and we are so glad that he was able to accommodate your last-minute request. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally great service. Robert Stubbs was a good agent. He helped us manage the process from viewing to let agreement within a week without any hassle. Smooth communication as well. Really appreciate the support and quick turnaround. Highly recommend!
Olaide · 16 December 2025
Agent replied · 16 April 2026
We are thrilled to hear that you had a wonderful experience with our company and our agent, Robert Stubbs. Our team takes pride in providing efficient and hassle-free service to our clients. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotGreat Property Management
Great experience with Hamptons and our property manger Danish Ashraf. We’ve been renting for years and have dealt with quite a few property managers, but this was by far the best experience we’ve had. Danish was always incredibly responsive, quick to resolve any issues that came up, and consistently friendly and professional throughout our tenancy.
Ellie · 22 April 2026
★★★★★ 5/5
GoogleSpecial thank you to Robert Stubbs for his patience and professionalism in taking the time to show us a few rental option. Happy to reach out to Robert in the future for any assistance
Keaton · 16 January 2026
Agent replied · 16 April 2026
We are so grateful for your kind words and for choosing Robert Stubbs as your rental advisor! We will be sure to pass along your praise. Best wishes, Lucy, Customer Feedback and Support Team
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