Foxtons Sloane Square reviews in Kensington and Chelsea

★★★★★ 1/5

Google

Would strongly advise against working with Foxtons. There are some scathing reviews already posted which echo our experience. Do not ignore them. Communication has been the major issue. When it came to our move out and deposit dispute, our property manager, Agne, was unresponsive and unprofessional. Our emails were repeatedly ignored for weeks. Every time we tried to call her we would go straight to voicemail - she probably blocked us. Furthermore, when we called the office number, she would refuse to come to the phone or call us back and no one else was helpful. We were shocked to discover she was the divisional manager. We were only able to get a response from her after filing a complaint with the head office and looping in her boss. This was after about 2 months of chasing. In terms of the dispute itself, Foxtons did the check in report very poorly so at check out they used it to try to charge us for marks and damage that was present before. Thankfully we had photos of everything from check in. In spite of all the evidence we presented, they still charged us on vague descriptions without providing additional evidence. Eventually, Agne told us to just raise a dispute with the external agency which will now take another few months likely taking the entire move out process to half a year. We would add that our initial property search was positive. We had Liam who is great. Unfortunately, your property manager will be someone else and you aren’t given a choice here. We have never felt so disrespected by an agency and will certainly not be recommending Foxtons to anyone.

Hannah · 2 November 2024

★★★★★ 5/5

Google

As soon as I met Jas, I knew I would be in good hands with him as my agent because he had really done his homework and was very knowledgeable about similar flats for sale (or recently sold) in the same building. It was also clear that he knows the real estate market in the area extremely well, as a result of which he was able to offer sensible, intelligent advice regarding the timing of putting the property on the market, whether to renovate or not to renovate, and the proposed selling price. I was very pleased that he was quickly able to find a motivated purchaser, and everything moved forward much more speedily than I had expected. I recommend him highly!

John · 2 November 2024

★★★★★ 5/5

Google

Bailie is a very professional, responsible, and friendly agent who responds to requests and questions with details very quickly. She tries her best to help people find flats that suit their needs and answer any question after flats are secure. I really appreciate Bailie's help in securing me a nice flat.

Grace · 25 October 2023

★★★★★ 5/5

Google

Thank you Lisa and Jamie Newson-Love for your quick and efficient service. I definitely recommend Foxtons for people that are looking for very nice quality in terms of flats and who need to move asap. Foxtons help you achieve your wishes in the same journey. Some agencies take a week to process the documents, clean the flat etc but with Foxtons , things happen NOW. They have enough people and resources to do it and they try their best to make people happy. They have cars and can show you many flats the same day.

Myriem · 26 October 2018

★★★★★ 5/5

Trustpilot

Great experience overall

Great experience overall, especially from Ciara Ryan

Stephen · 21 September 2026

★★★★★ 5/5

Google

Gabriella Krejci- An absolute Magician. Gabriella made my first experience of buying a property one that I will remember. All positive. She was friendly, bright, full of energy, extremely efficient and got everything done. She always ensured I as aware of everything going on and kept a regular comms going. Anything that was outstanding never was for long. Thank you Gabriella for everything you did! Absolute superstar.PositiveResponsiveness, Quality, Professionalism, Value

Saba · 25 October 2021

★★★★★ 5/5

Trustpilot

Staff excellent

Staff excellent. Lots of way communication.

Alan · 21 September 2026

★★★★★ 1/5

Trustpilot

Extremely poor handling of deposit refund, lack of accountability and communication.

I moved out of my flat on 25 September 2025, and my landlord immediately approved the full return of my deposit. I provided my bank details to Foxtons on 3 October, and the online portal confirmed that the refund would be processed within 5, 7 working days.

Gulum · 20 October 2025

★★★★★ 5/5

Google

Couldn’t speak more highly of James Young! He was so dedicated and thoughtful in the process of finding myself and my partner a flat, really took into consideration our wants and needs to help find us the best option and worked around the clock to help us seal the deal! 11/10!!

Chelsea · 26 June 2024

★★★★★ 1/5

Trustpilot

Bad agency , bad landlord, stay away

Very very disappointed and let down by this agency not sure why they have so many branches. This is our first rental by all young individuals and teenager, it has gone horribly wrong.

Francesca · 8 February 2026

★★★★★ 1/5

Trustpilot

refused to show us around any property…

refused to show us around any property until we already had money in the bank or a mortgage in place to purchase. aweful company only out for commission

Ant · 19 March 2026

★★★★★ 5/5

Google

Me and my son had a smooth transition all with the support and directions of Jacob Gray at Foxtones.. Thank you Jacob for everything we appreciate it

Hanan · 17 October 2024

★★★★★ 5/5

Google

I rented my 1 bedroom apartment through Foxton near Sloan Sq. last month. I found their rental service straightforward and very helpful. Once we agreed financial terms, Foxton’s online portal and payment system made the whole “move in” process a lot simpler. Our representative Antonio Bello was always available over email or text and dealt with my queries swiftly including out of hours. I have no hesitation to recommend their service to my family and friends.

Joe · 26 October 2016

★★★★★ 1/5

Trustpilot

Failed to repay deposit

Two months after the end of a short let Foxtons still hadn't returned the deposit and failed to answer all correspondence. No issues or deductions have been suggested; they simply don't respond and I had to raise a dispute under the deposit protection scheme.

Joe · 20 October 2025

★★★★★ 5/5

Google

I would really like to recommend Maya to anyone looking for a flat in central london. She was really kind and helpful when showing me around viewings and helped to secure a flat quickly on the day, making the application process easy and efficient.

Kevin · 25 October 2023

★★★★★ 5/5

Google

Had Beatrix help find me a property, honestly she was so down to earth, honest, kind and never showed me a property that didn’t hit every box or was over budget! She had so much time for us, was patient, highly recommend asking for her if you’re looking for a property!

Sam · 10 July 2025

★★★★★ 5/5

Trustpilot

First Time Buyer

As a first time buyer, I had no experience of what the process would entail (and indeed how long it would take due to external reasons/delays.)

Max · 25 February 2026

★★★★★ 1/5

Google

Worst rental agency you could possibly deal with. They were completely unaware of all the issues in the flat they found for me despite an inspection report. They are completely inattentive and inefficient. You will need to act as the property manager on their behalf.

Johanne · 26 June 2024

★★★★★ 5/5

Trustpilot

Complicated transaction well managed

We recently completed a particularly complex property transaction, and I can honestly say we could not have done it without the outstanding support of this estate agent.

Werner · 13 February 2026

★★★★★ 5/5

Google

We sold our Knightsbridge flat through Gabriella / Foxtons about 6 weeks ago & I would completely recommend Gabriella. She contacted the appropriate stakeholders at exactly the right times to help the deal progress smoothly, always made herself available, & ensured that a particularly complicated sale happened within a crucial deadline, leaving all parties satisfied with the outcome.PositiveResponsiveness, Quality, Professionalism

Sacha · 25 October 2021

★★★★★ 1/5

Google

Strangely for Foxtons, after I gave my details regarding renting in the area, I heard nothing back at all!

LC · 16 April 2026

★★★★★ 5/5

Google

I totally recommend the service! Very polite staff who really look after their client. Chris was an absolute angel during my flat search and really did go the extra mile to assist.

C · 25 October 2020

★★★★★ 1/5

Trustpilot

Blatant liars - the most unprofessional service

We were repeatedly given information by the letting agent that turned out to be untrue or later changed. Basic steps that should have been handled professionally were completely overlooked, causing us significant stress and financial loss.

Brandi · 13 November 2025

★★★★★ 5/5

Google

Very happy with the service Foxtons provide. In particular our agent Kinan is a real gem, not only did he find the perfect place in a prime location according to our specifications, he also made the process very smooth and effortless and was always available to us. Can't recommend them enough!

Daniela · 25 October 2022