Trusted Agent profile

Foxtons Earls Court reviews

4.1

★★★★★ Great

387 reviews across 2 platforms

239 Old Brompton Road, London, SW5 9HP, Kensington and Chelsea SW5 9HP

Foxtons's Kensington and Chelsea office at 239 Old Brompton Road is rated 4.1 out of 5 across 387 reviews on two platforms, including 242 Google reviews rated 4.5. The 145 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.5 / 5

242

Reviews on Google

This office

Trustpilot logo

145

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.

5/5

Trustpilot

Outstanding Property Management Service and Support

We are very happy with the way Foxtons manages our rental property, due in no small measure to our Property Manager, Titia Wooten. We greatly appreciate all the support she provides in managing our property. She is consistently prompt, efficient, and approachable, and her dedication, positive attitude, and willingness to go the extra mile make a real difference. It is always a pleasure dealing with her.

Mahes · 21 June 2026

Agent replied · 24 June 2026

Hi Mahes, We’re pleased to hear your property is being managed well and that the online portal has been helpful and convenient to use. Alex, Get it done with London’s number 1!

5/5

Google

Larisa Asiminei was a pleasure to work with she completely understood what I was looking for in the home I wanted to rent and found it quickly. Highly efficient and attentive!

Sarabi · 17 February 2026

Agent replied · 17 April 2026

Thanks, Sarabi. We’re glad our team quickly found a home that matched your needs and delivered an attentive service. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!

5/5

Trustpilot

Great Service

Foxtons has been managing our property for years. It’s in good hands. Tony Chan is our best contact person thus far. Always available and super efficient. His professionalism in handling the tenants is well appreciated. Keep up the great work! We just got a new tenant.

Richard · 24 June 2026

5/5

Trustpilot

Helpful letting agents and professional service

Irfan Pecaj was a very helpful letting agent whilst I was at the property!

Callum · 23 June 2026

Agent replied · 24 June 2026

Hi Callum, Thank you for leaving a review. We’re pleased to hear you had a helpful and positive experience. Alex, {{venue.name}} Get it done with London’s number 1!

5/5

Trustpilot

Review for Mario

Mario is very professional and excellent with his job. He always provides updates and gives plenty notice before any appointment visits. Keeps you well informed throughout whole the whole process. Highly recommended

Nuran · 22 September 2026

5/5

Trustpilot

Staff

I had a really good experience with the letting agency. From the beginning, Adam was helpful, professional and responsive and made the process of securing our new him feel straightforward.

Villas · 22 September 2026

5/5

Google

Qing is my foxton agent and she helped me to find a great studio this year. I am writing to express my sincere gratitude for your outstanding assistance. Thank you for recommending a perfect studio apartment in such a short amount of time with exceptional efficiency. Your professional attitude and high-quality service have left me extremely satisfied. Throughout the entire process, you patiently and thoroughly answered all my questions and provided very thoughtful advice based on my needs. Thanks to your help and hard work, I found an ideal place to live. I greatly appreciate her excellent service and will not hesitate to recommend your agency to all my friends.

Taylor · 26 May 2024

Agent replied · 23 October 2024

Thank you Taylor Lu for your highly recommended review. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!

5/5

Trustpilot

Excellent support from Foxtons Hertfordshire for an overseas landlord

I wanted to highlight the tremendous support I have received as an overseas landlord from the Foxtons Hertfordshire team, particularly Kelly Fordham, Ellie Slaughter, and Jemma Watts from the Property Management and Lettings teams. A special shout-out also to Lucca Holdstock.

Adam · 24 June 2026

5/5

Trustpilot

Since moving into our flat we have been…

Since moving into our flat we have been dealing with aga (property manager) from foxtons and she has been amazing, any problems we have had or any questions she has been very quick to help and fix the problems, nice and easy communication every time. She always takes the time to talk through things on the phone.

Charlie · 22 June 2026

Agent replied · 24 June 2026

Hi Charlie, We’re pleased to hear your experience has been positive and that communication throughout your tenancy has been clear and responsive. Alex, Get it done with London’s number 1!

1/5

Google

Foxtons deducted £88.77 from my deposit for an extra night’s rent, even though I returned the keys in person on the correct day and have written proof of the handover. The landlord confirmed no deductions, and a Foxtons staff member admitted their system generates invoices a day early, proving the charge was incorrect. Despite this, Foxtons kept the £88.77 and caused needless stress with their unprofessional handling of my deposit. I would not recommend renting through them. I will now be sending a formal complaint to The Property Ombudsman and Propertymark to seek damages.

Joe · 17 December 2025

Agent replied · 17 April 2026

Hi Joe, We're really sorry to hear this. Please do email us at social@foxtons.co.uk with your tenancy details so we can look into it and help resolve things. Kind regards, Sophie

5/5

Google

I recently had the incredible opportunity to work with Charlie Irwin for my rental needs, and I must say, the experience was nothing short of exceptional. From the get-go, Charlie was professional, empathetic, and showed a deep understanding of the local real estate market. He was always available to answer my queries, no matter how minor, and made the entire process seamless and stress-free. Charlie's dedication to finding the perfect fit for my needs was evident in his meticulous attention to detail and his willingness to go the extra mile. He didn't just help me find a place to live; he found me a home that matched all my criteria and more. His friendly demeanor and expert advice made all the difference. I am thoroughly impressed by the level of service provided by Charlie and would highly recommend him to anyone looking for a hassle-free renting experience. If you're in the market for a rental, do yourself a favor and get in touch with Charlie Irwin. A 5-star experience through and through!

Timofey · 26 February 2024

Agent replied · 23 October 2024

Thank you Timofey Kolpakov for your review, we are glad to hear you had a hassle-free renting experience! Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!

1/5

Trustpilot

My flatmate had come from outside…

My flatmate had come from outside london to view a property in finsbury park and was only told once he got to the appointment that david morgan was not going to make the appointment due to being unwell, extremely unprofessional, he should have gotten one of his colleagues to cover the flat viewing or atleast message us in advance.

Fred · 9 May 2026

Agent replied · 28 May 2026

We’re sorry to hear that your experience did not meet the standards we strive for. We value all feedback as it helps us continue to improve. Best, Alex

5/5

Trustpilot

Good experience

Maya was super helpful and made the whole experience so much smoother. Nothing was too much to ask for. Thank you so much!

C · 23 September 2026

5/5

Trustpilot

I was looking for a flat on short…

I was looking for a flat on short notice, and Ellie showed me 3 great options the very next day. She was really positive and helpful, and we ended up finding a place that I’m really excited about.

Sof · 21 September 2026

Agent replied · 24 September 2026

Hi Sof, Thank you for your lovely feedback. We’re so pleased to hear we could help you find some great options at short notice and that you’re excited about your new place. Alex, Foxtons Estate Agents Get it done with London’s number 1!

5/5

Google

Larissa was really helpful throughout the entire process and incredibly responsive over the phone and email.

Andrea · 17 March 2026

Agent replied · 17 April 2026

We’re pleased to hear our team supported you throughout the process and kept communication clear and responsive. Thank you for the positive feedback. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!

5/5

Trustpilot

Maya was very helpful and efficient in…

Maya was very helpful and efficient in helping us secure accommodation. She made the process quick and easy to understand.

Luke · 23 September 2026

5/5

Trustpilot

A letting agent that simplifies your life

I use Foxtons to let out my flat. Overall, the process was easy. They came, looked at the flat in person, provided an evaluation and explained the process through. I took the offer where they deal with everything. While this came at a rather hefty commission, i really did not need to do anything. Foxtons helped me sort out all the requests the tenants have and kept me updated with the repairs (also asked for my permission too before placing any purchase orders). Special kudos to Tony Chan, my property manager. He helped me a lot with sorting out all the relevant paperwork to let out a flat. He is very responsive as well. Any queries I have, i can be confident that he will answer it. As a landlord letting through Foxtons, i have no worries, though the commission is a little bit higher.

KY · 23 June 2026

5/5

Trustpilot

Amazing service with really helpfull…

Amazing service with really helpfull team. Exemplary service from Andrew really helfpull with updates on the house that we buying. Thank you so much guys and special thanks to Andrew for all the follow ups.

Eros · 20 May 2026

5/5

Trustpilot

Amazing stress free experience from Joe…

Amazing stress free experience from Joe and the team there at foxtons. Thanks so much guys

Ali · 22 September 2026

5/5

Trustpilot

Great service.

I just want to say our property manager Abigail Goad is absolutely amazing. We have tenants who are quite high maintenance but Abigail sorts everything out with super efficiency.

Sku · 24 June 2026

5/5

Google

Excellent agent. Hardworking, on the ball. Jack was brilliant.

Georgina · 20 March 2026

Agent replied · 17 April 2026

We appreciate the review. Glad our team provided a hardworking and straightforward service. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!

1/5

Trustpilot

I was spoken to quite rudely on the…

I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.

Vinisha · 20 May 2026

5/5

Trustpilot

Aga was amazing during our entire…

Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks

Harrison · 18 May 2026

1/5

Trustpilot

Foxtons Letting Commission…

Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.

Kok · 1 May 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Foxtons's Google reviews

Questions about Foxtons Earls Court

How many reviews does Foxtons Earls Court have?

Foxtons's Kensington and Chelsea office has 387 reviews across two platforms: 242 on Google, 145 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Foxtons Earls Court's rating?

Foxtons Earls Court is rated 4.1 out of 5 across all 387 reviews, and 4.5 out of 5 on Google from 242 reviews, checked 9 October 2026.

Where is Foxtons's Kensington and Chelsea office?

Foxtons Earls Court, 239 Old Brompton Road, London, SW5 9HP, Kensington and Chelsea SW5 9HP.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.