Trusted Agent profile · Kensington and Chelsea

Fenners Kensington and Chelsea reviews

4.2

★★★★★ Great

578 reviews across 2 platforms

8 South Kensington, Station Arcade, London, SW7 2NA, Kensington and Chelsea, SW7 2NA

Fenners's office in Kensington and Chelsea, at 8 South Kensington, is rated 4.2 out of 5 across 578 reviews on two platforms, including 563 Google reviews rated 4.2.

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4.2 / 5

563

Reviews on Google

This office

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15

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.

2/5

Google

The place and ambience is nice but the service and drinks are not. The Icetea tastet like stinky feets dipped in sparkling water😭 The ‚hot‘ drinks were cold when we got them, thats especially upsetting because we waited almost 15 minutes on them.ServiceDine inMeal typeOtherPrice per person£1, 10Food: 2Service: 2Atmosphere: 4

A · 18 October 2024

1/5

Google

Terrible service. Waited several minutes to be acknowledged, let alone offered a table (a sign asks you to wait to be sat down) even though staff were passing by me every ten seconds. Once sat at a table I was ignored the whole time and so after ten minutes I left without ordering.

Natalie · 25 August 2024

2/5

Google

The best. Food quality & location. The worst. No swaps for vegetarian (we don't do swaps..). Price/Portion ratio. Don't go there hungry. You'll be disappointed. For half the price, you can get a similar breakfast around the corner. Breakfast and coffee. 20 pounds pp.Food: 5Service: 3Atmosphere: 5

Albert · 25 November 2024

2/5

Google

The restaurant is clearly understaffed. we asked for some clarifications on the menu to the waiter and he was super rude. The waiter did not even ask if we like the plates and just said if we were ready to pay . The food was super spicy and we could not finish it.Food: 2Service: 1Atmosphere: 3

Claudia · 26 June 2024

4/5

Google

Lovely small dog friendly cafe, where the sandwiches cost the same as a hot main course. Eggs are their expertiseServiceDine inMeal typeBrunchPrice per person£20, 30Food: 5Service: 5Atmosphere: 4Recommended dishesScrambled Eggs with Sour Dough Toast

Janindra · 29 December 2023

Agent replied · 24 October 2024

Thank you so much for visiting our cafe. We are so happy you loved our cafe, please come again. Thank you for the feedback, we hope to see you again soon.

5/5

Trustpilot

Hey has been a great hello going above …

Hey has been a great hello going above and beyond. Couldn't of asked for a better agent :)

Rebecca · 6 November 2017

Agent replied · 23 October 2024

Thank you for your kind words, hope you enjoy your flat.

4/5

Google

Decent latte but was disappointed to find out at the point of sale that they no longer made their own smoothies anymore. They sold pre made bottled smoothies instead.Food: 4Service: 4Atmosphere: 5

Jeff · 11 January 2024

Agent replied · 10 January 2025

Thank you so much for visiting our cafe. We are so happy you loved our cafe, please come again. Thank you for the feedback, we hope to see you again soon.

5/5

Google

This is a cute cafe if you are in the area. The happy hot cocoa is my new favorite drink for the holidays! Plus the ingredients really do give you a little dose of happiness!ServiceDine inMeal typeBreakfastPrice per person£1, 10Food: 5Service: 5Atmosphere: 5Dietary restrictionsGluten and soya allergy

Shannan · 25 November 2024

1/5

Google

I expected a healthy and fresh dining experience. Instead, it was sweet and otherwise tasteless. Hot drink came out cold. Service was slow and generally confused. Left here deeply disappointed.Price per person£20, 30Food: 1Service: 1Atmosphere: 2

Amel · 25 October 2023

Agent replied · 24 October 2024

We are sorry you have a bad experience. If you would like to send us an email hello@thefarmgirl.co.uk and elaborate on your visit? This will really help us to grow our business.

5/5

Google

We just had breakfast and the place is charming. The girls are very friendly, helpful and calm. A spectacular breakfast to gain strength and start the day wellFood: 5Service: 5Atmosphere: 5

María · 11 January 2024

Agent replied · 10 January 2025

Thank you so much for the lovely feedback. Thank you so much for visiting our cafe. We are so happy you loved our cafe, please come again.

5/5

Google

Cute and cozy.Meal typeOtherPrice per person£10, 20Food: 5Service: 5Atmosphere: 5Wait timeNo waitSeating typeIndoor dining area

Colleen · 20 November 2025

5/5

Google

Such a beautiful breakfast spot! I heard their lunch is also good but I didn’t get to try it. The service was great too :))ServiceDine inMeal typeBreakfastPrice per person£10, 20Food: 5Service: 5Atmosphere: 4

Dalal · 29 November 2023

Agent replied · 24 October 2024

Thank you so much for the lovely feedback. Thank you so much for visiting our cafe. We are so happy you loved our cafe, please come again.

1/5

Google

The most basic food and service imaginable. After waiting for 23 minutes for someone to come and take our order, we received eggs with zero flavour on cheap Waitrose bread. Coffee orders never arrived either. No apologies. No clue. The place is clearly surviving off tourism. Wouldn’t recommend.Food: 1Service: 1Atmosphere: 1

Douglas · 26 July 2024

2/5

Google

Waited 15 minutes for a takeaway coffee. Several other people were served during this time. If I hadn't loudly demanded it, I probably wouldn't have gotten the coffee at all. The coffee itself was rather average, but the service was terrible.ServiceTake outMeal typeOtherFood: 3Service: 1Atmosphere: 2

Radek · 24 September 2024

5/5

Google

Very delicious poached eggs and flat whiteServiceDine inMeal typeBreakfastPrice per person£10, 20Food: 5Service: 5Atmosphere: 5

Fahad · 24 September 2024

Agent replied · 24 October 2024

Hi Fahad Alhosani, We are thrilled that you loved our food and menu offering. We always put our heart into it :) Hope to see you soon! Farm Girl - South Kensington

5/5

Trustpilot

Great Service

Yes, I would definitely recommend. Cenk was professional, efficient and most importantly honest.

Sulaf · 17 April 2018

Agent replied · 25 July 2025

Thank you Sulaf.

5/5

Google

We just had breakfast and the place is charming. The girls are very friendly, helpful and calm. A spectacular breakfast to gain strength and start the day wellFood: 5Service: 5Atmosphere: 5

Bea · 25 October 2023

Agent replied · 24 October 2024

Thank you so much for the lovely feedback. Thank you so much for visiting our cafe. We are so happy you loved our cafe, please come again.

5/5

Google

Great choice for dairy free or gluten free food. Staff are super friendly & the food is delicious.ServiceDine inMeal typeLunchPrice per person£10, 20Food: 5Service: 5Atmosphere: 5Recommended dishesFarmers Bowl

A · 11 January 2024

Agent replied · 10 January 2025

Thank you so much for the lovely feedback. Thank you so much for visiting our cafe. We are so happy you loved our cafe, please come again.

1/5

Google

Cannot review the food as we placed our order, which was forgotten, then they didn’t have what we ordered. No rush to to rectify their mistake or even a slight effort to ensure we had something else! Coffee never arrived either. Horrible service!Service: 1

M · 3 October 2024

4/5

Google

Very tasty, but the price is not in proportion to the quantity. You pay a lot for little. Quite a nice placeServiceDine inMeal typeLunchPrice per person£10, 20Food: 5Service: 5Atmosphere: 5

Nienke · 25 October 2023

Agent replied · 24 October 2024

Thank you so much for visiting our cafe. We are so happy you loved our cafe, please come again. Thank you for the feedback, we hope to see you again soon.

5/5

Google

Loved this place. The servers ask if you have any allergies. It was fantastic. They helped me get some substitute for my food. And that vegan Victoria white chocolate raspberry sponge is to die for. 😋Food: 5Service: 5Atmosphere: 5

Kelly · 26 December 2022

Agent replied · 25 December 2024

Thank you so much for the lovely feedback. Thank you so much for visiting our cafe. We are so happy you loved our cafe, please come again.

4/5

Google

Only had the butterfly blue matcha but the vibe of the place is cosy and the location is great being a short walk from the Nautral History, Science and V & A Museums.ServiceDine inMeal typeOtherPrice per person£1, 10Service: 5Atmosphere: 5Recommendation for vegetariansSomewhat recommendVegetarian offeringsClearly labeled vegetarian dishesDietary restrictionsGluten Free, Vegan or Vegetarian options

Lucuma · 27 April 2024

5/5

Google

This is really a cute small spot that I would want to come for again. The food selections are good. I had a scrambled egg and a happy hot chocolate. It was very lovely.ServiceDine inMeal typeBreakfastPrice per person£10, 20Food: 5Service: 4Atmosphere: 5Recommended dishesScrambled Eggs on Toast

Light · 25 August 2024

5/5

Google

Great food and great service 😊ServiceDine inMeal typeBreakfastFood: 5Service: 5Atmosphere: 5

Miłosz · 24 September 2024

Agent replied · 24 October 2024

Hello Miłosz Kiełb, Wohoo, thank you so much for the 5 stars! Every individual review means a lot to our team. We look forward to having you back! Farm Girl - South Kensington

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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