Dexters South Kensington reviews in Kensington and Chelsea

★★★★★ 5/5

Google

After Dexters took over the agency from which I had leased my property, I had some concerns. However, dealing with Antony Dutoit has been a pleasure- a quick and efficient response to any problem, and then follow up to check that the issue has been settled. Obviously his main responsibility is to look after the interests of the Landlord, and achieving this by keeping the property well maintained and encouraging the small improvements which I have made, makes for a "win win" scenario.

Paul · 25 October 2017

★★★★★ 5/5

Google

From start to finish Elliot looked after us, he was so in tune with what we were after. From first phone call he found us some great properties to view, he got all the paper work sorted and helped with everything. We made a few calls to verify things and he was on the ball with the information we needed. Elliot took a lot of stress from us and made it stress free. I would recommend Dexters as they all work like a family, and treat people very respectfully. Thank you Elliot and team for all your help.

Peter · 25 October 2017

★★★★★ 5/5

Trustpilot

Elizabeth was a great support to me…

Elizabeth was a great support to me with dealing and evicting a tenant from my property. She was sympathetic to my situation which was appreciated during a very difficult time. I can highly recommend.

Cherie · 2 September 2024

★★★★★ 5/5

Trustpilot

Prompt and super helpful. 👍

Prompt and super helpful.

David · 5 October 2026

★★★★★ 2/5

Trustpilot

Let down by poor communication within the company

Unfortunately we were let down by this letting agent yesterday. We had a 6pm viewing for a house in Hayes, I drove 1h in rush hour traffic to visit the property and on arriving I was met by the agent who informed me that the locks had been changed that day and his key did not work, so we could not access the property.He was very apologetic and I understand he was also frustrated as he himself had spent 45 minutes travelling to the property.He did offer to rearrange a viewing but I was so disappointed in the lack of organisation (how can it be that locks are changed and the letting agent/property managers are not informed?) and frustrated at the waste of my time and petrol (2 hours round trip) that I will not be using this company going forwards.I would have left 1 star but the letting agent was truly apologetic and did remain professional in the situation.

Lizzie · 2 October 2024

★★★★★ 5/5

Trustpilot

We have been renting with dexters for 5…

We have been renting with dexters for 5 years now. Great communication and when we were given notice at our property. Dexters helped us find a property within the first week. Charlotte and Sydney at the new cross office have both been a huge help and we are really pleased with the quick turn around!

Elliott · 27 May 2026

★★★★★ 5/5

Trustpilot

Excellent friendly service

Petros Giorganios was with me every step of the way and always available to answer questions and provided quick and helpful responses. This and his friendly manner made the whole process so much less stressful.Thank you again 😊🌸

Sulaiman · 19 June 2024

★★★★★ 5/5

Google

Absolutely brilliant experience. They kept me regularly informed with market conditions and updates throughout. Joe and Finn pushed the buyer's solicitor hard to keep the sale on track and provided daily and intra daily updates. They also managed a contested divorce sale with tact and professionalism to get it over the line.

Jonathan · 17 September 2025

★★★★★ 5/5

Trustpilot

Outstanding outcome

A huge ‘Than you’ to Paris Marshall Senior Property Manager at Dexters for his speedy response, kindness, attentiveness and professionalism. Paris arranged for the Khinda Building Works Ltd to attend our premises to conduct some repairs. I was very impressed with the contractor’s skills to resolve three different repairs within such a short time. The communication was smooth and the contractor was very punctual. I have no enough words to thank birth Paris and Khinda Building Works Ltd for their hard and outstanding work.Lavinia

Lavinia · 27 September 2024

★★★★★ 5/5

Trustpilot

I have been using Dexters for a number…

I have been using Dexters for a number of years without any issues. They always respond in a timely and professional. The senior property manager Mohammed Amin is fantastic, for anything that is urgent he jumps on it quickly and get things done.

Hemang · 11 March 2024

★★★★★ 5/5

Trustpilot

Thanks for the service of Mr Rowan and…

Thanks for the service of Mr Rowan and Dexter's property management team. They respond fast whenever there is a problem. They are friendly and give me adequate information. Although we are Korean, we have been able to live without difficulties thanks to Dexter's service. They do an excellent job!

BangKap · 28 October 2023

★★★★★ 1/5

Google

(Updated Sept 24) GEORGINA from this office is utterly disrespectful - she will schedule one viewing (and does not always follow 24 hr notice). Today, she set up one at 530 and then told us that another one will come in 5mins - and that the landlord insisted. Total ambush and invasion of our privacy - a warning to anyone dealing with this agent. I will be filing a complaint to the local council as Dexter's does not seem to correct such behaviour. I would give them a zero if that option was available. I went through hell dealing with a "good agent" who had multiple mistakes on my move in and credit checking as well as bank deposit details - all of which were documented. Her boss saved the day at that time so I went on with signing the lease. 3 months later I find out this particular agent has again given the wrong information and I am appalled that I am told by the manager it was me who misunderstood. Please read this company's Yelp reviews as those are closer to reality. I was told they’ve let lots of apartments and I’m the only one to complain - please have them read some of the reviews here and on Yelp too! It is clearly not just me!

Jennifer · 25 September 2024

★★★★★ 5/5

Google

We are searching for leasing opportunionties and Lili was so helpful. A really pleasant and knowledgeable response from her. Certainly a good advert for Dexters in South Ken

Bob · 24 November 2024

★★★★★ 1/5

Trustpilot

10/10 for effort at business winning 0/10 for performance!…

We were badgered by Dexter’s for years so decided last summer to instruct them on a letting. They over promised on the rent they could achieve so we missed the window to secure tenants before the autumn. We also then instructed them to sell as we were receiving no rent . They failed to produce a single credible offer on either basis. We instructed Goldschmidts who found a buyer and at a strong price within a matter of weeks. I’m prompted to write today as we received probably the third cold call from Dexters as the old property is now for rent via the new owners . We told Dexters on at least 2 previous occasions that we had sold the property so I wish they could be more efficient/ professional in all they do.

Graham · 20 September 2024

★★★★★ 5/5

Trustpilot

Alistair Maclean

Alistair was very efficient in assisting with the matter and ensuring all parties are kept updated throughout the process. We were able to effectively work together to achieve a very swift completion.

SSS · 18 September 2024

★★★★★ 5/5

Trustpilot

I had my inspection today with Monika…

I had my inspection today with Monika and I honestly just wanted to give some feedback… I have only had her as my property manager for a matter of months but cannot fault her work rate, effort or dedication! She is a true asset to Dexter’s, was fabulous to finally meet her and I really hope she sticks around as she is so quick at providing solutions! Clearly someone who really cares about her job and the people she is working for/with… feel very supported and well looked after!

Mon · 17 September 2024

★★★★★ 5/5

Google

George Gibbs was very helpful, responsive, highly professional and just a kind person. Following our conversation he compiled a great list of possible options and viewings. If not for a previous offer I had already made I would have definitely taken up one of his recommendations. I’m sure he’s capable of finding a perfect place for anyone’s criteria! Overall my experience with Dexters was great because of him.

Julien · 24 October 2021

★★★★★ 5/5

Trustpilot

Petros Giorganios

Had a wonderful interaction with Petros Giorganios today during the inspection. He is always respectful and willing to accommodate the tenants which I appreciate.

Ateeb · 12 May 2026

★★★★★ 5/5

Trustpilot

Dexters Notting Hill

Everyone knows how hard it can be to deal with all problems and issues coming up here and there in our homes, but it makes a big difference when you have right people working in agencies. I just want to say the big big thank you to Dexters and especially property manager Carl. He’s always very supportive, responsive and ready to help. I’m having such smooth and great experience. I highly appreciate everything he’s done for me and just made my life easier. Thank you very much Carl and thank you Dexters for hiring such great professionals!

Daria · 11 September 2024

★★★★★ 5/5

Trustpilot

Thank you to Verity and Harry for all…

Thank you to Verity and Harry for all of their help and hard work throughout the process - I have already recommended Dexters to my friends that are looking to buy. Couldn’t recommend the team highly enough and very grateful for all of their help, guidance and consistent communication throughout the process.

Lydia · 19 July 2023

★★★★★ 5/5

Trustpilot

Excellent problem solving skills

I moved in to a new property and received the inventory. The inventory had the hoover in it and the hoover was broken. I contacted George at Dexters and he sort the issue immediately in a very smoothly way. Thanks George for sort this out so quick.

Juan · 21 November 2023

★★★★★ 5/5

Google

Tiger did an exceptional job; not only did he find me the perfect place on first try, but he has resolved every unexpected complication that has arisen since. Couldn't recommend enough!

Julia · 16 March 2026

★★★★★ 1/5

Trustpilot

I have used this estate agent incompetent stafffor…

I have used this estate agent for letting my property for nearly 4 years. For the first three years, I couldn’t fault them, but the staff have Changed hands and I would not recommend them. The majority of staff are incompetent they make so many mistakes and their Fees are high. I did complain to the director and it was a waste of my time. My last tenancy agreement they failed to put in a break clause and I’m now unable to break free of them unless I give them vast amounts of money. Although I have to ride this out, I will not be using them again in the future. I do not recommend them.

Charlotte · 8 September 2024

★★★★★ 5/5

Google

Harry was incredibly helpful and efficient throughout the entire process. He was always quick to respond and went above and beyond to ensure all my needs were met. His professionalism and dedication made my house hunting experience stress-free.

Lawrence · 26 May 2024