Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThanks to Property Management Service…
Thanks to Property Management Service by Dexters and special to Monika.She is very helpful, always on phone with us and ready to help us, with professionalism. She is very nice and helpful.Thank you Monika for everything you do for us.I really appreciate your hard work.
Cristinel · 16 May 2024
Agent replied · 22 December 2024
Dear Cristinel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotKudos Christian Pengelly!
I would like to commend Christian Pengelly for his professionalism and support in successfully and amicably resolving a rather serious issue with my tenant. He was always available when I needed him, responding to all my calls and emails, and making sure that we resolved the issue effectively and efficiently. Thank you Christian!
George · 21 November 2023
Agent replied · 22 December 2024
Dear George, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI viewed some properties and had the pleasure of being shown around by Ella. Not only were the viewings a seamless experience Ella also had deep knowledge about the local area. She also took the time to ask more questions to understand exactly what I'm looking for which I appreciated. Overall, a great branch and I would highly recommend working with Ella.
Mike · 11 May 2026
★★★★★ 5/5
TrustpilotConsistently attentive
Myra and her team have always worked to get things done quickly - whether that’s re-letting my property or dealing with tenant issues. Myra always responds quickly to my calls and I have been extremely pleased with the service - so much so that I have now been with her for over 10 years.
Susan · 25 October 2023
Agent replied · 22 December 2024
Dear Susan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotTenancy change made easy!
I have recently made some changes to my tenancy through Dexters. The process was simple and straightforward, and communication from the Dexters team was great throughout. I would like to thank Nathan Cain and Dan Faulkner, the latter having been particularly helpful!
Max · 21 June 2024
Agent replied · 22 December 2024
Dear Max, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
GoogleReally great attentive and professional service from the whole team. A particular shout out to Jemima Wood, who was always happy to go the last mile! Would recommend Dexters for the Chelsea and Belgravia area, whether a buyer or seller!
Martin · 26 July 2024
Agent replied · 24 October 2024
Dear Martin, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotBailey Gibson is helpful
Bailey Gibson is helpful, smooth process, no issues
Spatel · 19 June 2026
★★★★★ 1/5
TrustpilotDisgusting company, disgusting people
super attentive, they call you all the time, they want to be liked until your request to rent the apt is approved, then you will know who is really Charlie or Dexters.we lived in a apt 70 burton court, franklins row Sw34sx Chelsea for over a year, we had several problems with the apt and one of them was a RAT INFESTATION, we have a 2 year old baby and every day we had to live with rats in every room of the apt, we called dexters several times and no one wanted to help, the landlord even sent us some guys to try to cover some of the countless holes made by the rodents but nothing could contain the rats, there were days of terror inside the apartment 70 burton court, franklins row Sw32pu, THIS HERE is not a complaint but a mother's outburst, I wouldn't want this to happen to other families, the rats are still there, dexters will not change, they treat their customers like trash, all they want is your deposit and that's it! I do not recommend dexters sloane avenue to anyone and the worst of all employees is called CHARLIE.
Dayana · 29 November 2024
Agent replied · 22 December 2024
Dear Dayana, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
★★★★★ 4/5
TrustpilotReally helpful team!
Archie has been super helpful and supportive through the process of putting through an offer of a property we want to rent. It was great to have him show us around too!
Gemma · 28 November 2024
Agent replied · 22 December 2024
Dear Gemma, Thank you for your review. Our teams work really hard to make sure they offer a great customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma
★★★★★ 5/5
GoogleWe recently sold our flat with Dexters in Chelsea. Percy and the team were amazing, professional and helped us through the process from start to finish with lots of help and advice. I could always ring with questions I need answering and there was always an immediate response. We would highly recommend Dexters.
Kim · 25 October 2023
Agent replied · 24 October 2024
Dear Kim, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GooglePercy Landrum Director of Sales at Dexter has a wealth of experience and it shows particularly with the sales, at the same time, of my 2 flats (1 bedroom) in Chelsea. Percy is extremely knowledgeable, diplomatic and yet efficient with difficult tenants and in the end he gets the job done in a record time. He is supported by a very sharp team (Katie Blowers and Eugenie Tilliole) who know the ropes and will be of great support and guidance. My flats were on the market - in this complex Brexit market - at the right price and I had the final offers within a week. The key to speed and completion is also for the seller to be able to keep momentum going by responding in a timely fashion to any queries and e-mails sent by Dexter. I would highly recommend Percy Landrum and his team Katie Blowers and Eugenie Tillole.
Isabelle · 26 October 2019
Agent replied · 24 October 2024
Dear Isabelle, We are really pleased to read your positive review regarding the service from our Chelsea Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI just completed a 14 month lease in Belgravia with Dexter's. I can't tell you how thankful I am to have had Dexter's by my side during the leasing, tenancy, and exit process. Pam Simmons is an EXCEPTIONALLY professional agent and I can't recommend her enough. She was fair, expedient, and treated my family and I with dignity and respect and helped us navigate a sticky landlord situation. I look forward to the opportunity of working with Pam and her team at Dexter's again. Top notch.
PDS · 26 October 2019
Agent replied · 24 October 2024
We greatly appreciate you putting aside the time to submit a review about our Chelsea Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleExcellent service from Katie at Dexters! Very professional service with a good understanding of what my needs were as a client and accordingly, she presented suitable options. Reliable follow up and she made every attempt to do property viewings at times suitable for me. Katie kept in touch and notified me when a property I was originally interested in came back on the market. It is the one I ended up purchasing in the end and this is all thanks to her. Would highly recommend.
Angella · 26 October 2019
Agent replied · 24 October 2024
Dear Angella, Having read your review, we would like thank you for your feedback about our Chelsea Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
TrustpilotPosted a review about this company but…
Posted a review about this company but it was not accepted and so, I shall post the same review again. Absolutely awful experience and unfortunate that one star is the lowest star that you can give. First photographer used by Dexters was an absolute amateur - slow to issue photographs to be agreed which were all subsequently binned.Floorplan incorrect also. Second photographer was better but then waited ages for the photographs to come through. Spent yesterday all day agreeing photographs to be used and those to be rejected, hard copy brochure to be agreed with Dexters to launch online also.Dexters then just totally ignored with a fifth of the agreed photographs missing online and a third of those photographs rejected included online.Floorplan also incorrect still. Rang the office three times but no one answered the phones in the branch dealing with our sale. Slow service and extremely unprofessional. Never known such a poor Estate Agents. Truly truly dreadful
Preston · 22 November 2024
Agent replied · 22 December 2024
Dear preston, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
★★★★★ 5/5
TrustpilotI used Dexters as managing agents for my house
I used Dexters as managing agents for 10 years. I have always found them to be highly professional and reliable. Munir in particular has assisted me on 2 occasions when financial pressures have caused huge stress. On both occasions, he has gone over and above the “extra mile” in order to find a satisfactory solution. He has been both professional and approachable showing that it is possible to show a human side even when trying to maintain a business in these difficult times. I would have no hesitation to thoroughly recommend Dexters.
Tania · 20 November 2024
Agent replied · 22 December 2024
Dear Tania, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
★★★★★ 4/5
GoogleThe team were persistent and dedicated to achieving a successful sale
Nigel · 11 September 2026
Agent replied · 11 October 2026
Dear Nigel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
TrustpilotI've been looking for properties to…
I've been looking for properties to rent for a while now and calling up multiple estate agents can be quite overwhelming and stressful, however I've had a great experience with Dexters. Gemma Mason was incredibly helpful over the phone, giving articulate information with complete clarity which I much appreciated. I can't wait to view the property soon!
Mimi · 30 June 2023
Agent replied · 22 December 2024
Dear Mimi, Thank you for your wonderful 5 star review. Gemma will be so pleased to read your kind comments and we wish you all the best. Kind Regards, Asma Chughtai, Customer Relations Team.
★★★★★ 5/5
TrustpilotI'm ending my tenancy with Dexters for…
I'm ending my tenancy with Dexters for personal reasons, however I would like to give Petros Giorganos a 5 star review for being such an amazing executive, thanks for all the support during my tenancy. I will definitely recommend Dexters to anyone.
Carlos · 16 September 2026
★★★★★ 5/5
GoogleJemima at Dexters was great! She was incredibly professional and supportive throughout the whole process, negotiating and ensuring a successful sale and purchase. I would highly recommend her. Thanks for all your help! Alex
Alex · 26 March 2026
Agent replied · 16 April 2026
Dear Alex, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
TrustpilotJadasa Andjadiumi has been absolutely…
Jadasa Andjadiumi has been absolutely fantastic is resolving various issues in our apartment shortly after we moved in. She was responsive, professional and efficient at resolving all matters raised and provided timely feedback on our questions and on repairs to be done. We were most grateful for her help and support.
Consumer · 18 November 2023
Agent replied · 22 December 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI can not thank Joanne enough for the…
I can not thank Joanne enough for the supports and willingness she showed in making sure I get the best service. I really appreciate it and I will no doubt recommend Joanne and her company to whoever wants to rent or get involved in property.Once again I thank you for your support.
Samiar · 19 October 2023
Agent replied · 22 December 2024
Dear Samiar, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters have taken the stress out of renting out our property…
Dexters have been managing our property for many years now. Ashley is our current property manager and we have been very happy with the service he and his colleagues provide. Communication is excellent and we very much trust their guidance and support around the issues that crop up from time to time.
Cally · 16 October 2023
Agent replied · 22 December 2024
Dear Cally, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotLayo very responsive and professional
Layo was very responsive and friendly - professionally clarified terms of our contract and provided a quick and effective example. Thanks for the help again!
Mattia · 22 January 2026
★★★★★ 5/5
GoogleI had a wonderful experience with Dexters who were recommended by my daughter. From the moment I called to list my property they were proactive and a pleasure to deal with. Percy Lendrum met me with Jemima at my property and within days it was listed on the market. I was always informed of viewings with feedback. Within a week or so I had received an asking price offer achieved by Roger who had shown it to clients. I wanted to exchange ahead of the budget just a few weeks later and thanks to the persistence and constant communication of Percy Bodington that was achieved with completion 10 days later. Percy Bodington liaised with myself, the buyers and our respective lawyers. He was persistent but always calm and friendly and communicative. He kept everyone inside. We complete next week and I could not be happier with the services of Dexters.. Thank you to all of your team. I will definitely be using Dexters again.
Leila · 4 November 2024
Agent replied · 11 November 2024
Dear leila, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
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