Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional service and dependability.
Myra has managed my properties for over ten years. This is testament to how I value the excellent service she provides. Myra makes sure the tenants are taken care of, proactively resolving issues promptly and giving me the peace of mind that my properties are being managed effectively. I would highly recommend Myra. Her professionalism and experience are second to none.
Chris · 26 October 2023
Agent replied · 22 December 2024
Dear Chris,Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat estate agents
I would like to say special thanks to Monika who was really helpful and took care of everything during her inspection at my flat. She noted every fault during her visit and she was very quick to get in touch with my landlord to sort out everything in one day. I am really happy for choosing Dexters.
Ekin · 26 January 2024
Agent replied · 22 December 2024
Dear Ekin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleWe have recently purchased a flat through the Chelsea office. We found Harry to be very enthusiastic, knowledgeable and professional. He worked really hard to get our purchase across the line. Based on our experience we would have no hesitation in using Dexters for our next purchase.
Roger · 7 October 2026
★★★★★ 5/5
GoogleHello Team
Thank you!
I genuinely never doubted you for one moment - something I cannot say of the Agencies we tried before happily working with you.
Your commitment for the long term and not a “fast buck” was exemplary, especially given that our sale - by Chelsea standards - was small beer.
You were supportive, you stayed in touch and you always responded when we got nervous. What more can I say?
We would happily recommend you to anybody who wants a team that cares about their work and is prepared for the long haul if necessary.
Very best wishes, as always,
Philip and MaggiePositiveResponsiveness, Quality, Professionalism
Philip · 25 October 2021
Agent replied · 24 October 2024
Dear Philip, Thank you so much for the fantastic feedback, the team at Chelsea are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleDexters' team fronted by Percy Lendrum was quick and responsive and pleasant to deal with. They put the details up quickly and soon brought around potential buyers who seemed to be of a high calibre. Percy came to see me at the end of November 2020 and we exchanged today, 29 January 2021 - a good speed in the middle of a pandemic - especially as we had to exchange on our next home too! Eugenie Tilliole who liaised with me and the buyer was great to deal with and kept in touch and gave good advice throughout the process.PositiveResponsiveness
Lottie · 25 October 2021
Agent replied · 24 October 2024
Dear Lottie, Thank you for taking the time to leave such great feedback regarding your experience with Percy and Eugenia and our Chelsea office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleHannah has been outstanding ; she responded timeously to my Rightmove enquiry with a very informative reply. We have subsequently conversed and she is fully aware of my “wish list” and will keep in contact with me accordingly.
I’m very happy to have made contact with her
Gilly · 26 July 2024
Agent replied · 24 October 2024
Dear Gilly, Thank you for taking the time to leave a lovely review regarding Hannah. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotWe recently moved into our apartment
We recently moved into our apartment. Unfortunately the apartment had issues but the maintenance team were fantastic. I really appreciate how Petros helped me resolved every issue, he walked me through it and checked that everything was completed. The Dexter’s management team are so supportive and helpful. Issues were quickly resolved.
Odessa · 10 May 2024
Agent replied · 22 December 2024
Dear Odessa, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent communications
Donalina has been instrumental in keeping me updated with an issue I reported around a water leak in a flat above mine. She always called me and for me that’s the best thing about her. So many times I engage with agents who say they’ll call back and it never happens. Not the case with Donalina. Very good 👍🏽.
Tita · 18 November 2023
Agent replied · 22 December 2024
Dear Tita, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe recently sold through Dexters in Chelsea SW3. Percy and team were super helpful from the get-go. They sold the flat within 24 hours, and were on hand to make everything go smoothly throughout.
We interviewed several other agents who said they covered SW3, and Dexters really is head and shoulders above the rest in local knowledge and customer service.
Isabella · 25 October 2023
Agent replied · 24 October 2024
Dear Isabella, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent and professional
This is the first time I’ve let a property and I’ve found the islington branch to be excellent .. I’ve dealt with Adam king and Jude hill and they both been great ( being new to this I’ve had lots of questions and they both been on hand to answer all my queries immediately !!) they rented my property within days of me instructing them which is fantastic .. excellent and professional service would happily recommend them .
Mr · 19 December 2021
Agent replied · 22 December 2024
Dear Mr Lancaster, thank you for taking the time to leave a 5* review for the team in our Islington office. I will ensure your lovely comments are passed onto the team. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience working with Naiomi Auguste
I have great experience working with Naiomi Auguste as my property manager. She is always quick to respond, efficient in dealing with any issues and makes sure things get done. Communication is clear and professional, and it’s reassuring to know that any concerns are handled promptly. I would highly recommend her to anyone looking for a reliable and proactive property manager.
BCS · 24 June 2026
★★★★★ 5/5
TrustpilotHighly recommended and great service! (:
We've just moved to a property managed by Dexters, and we are extremely satisfied with the service we received until now. Our property manager Neil Plitis was and is very quick to resolve any issues we have and provide us with the right solutions.
NBC · 23 August 2024
Agent replied · 22 December 2024
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleSearching for a Flat in the RBKC, we were lucky to have Nicoleta help us with a video viewing and arrangements with the landlord to remove existing furniture. Nicoleta was also able to accommodate our preferred move in date. Very pleased with the overall experience.
Patrick · 26 July 2024
Agent replied · 24 October 2024
Dear Patrick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotDexters - tenants beware
A friend has been waiting three weeks for central heating to be restored. His wife is nursing a four month old in a freezing flat. There is mould growing in the flat and the baby has developed a cough. Subcontractors and Dexters are unable to establish a timeframe to get adequate heating working again. Snow is forecast…..
Liz · 27 November 2023
Agent replied · 22 December 2024
Dear Liz, I am sorry to read your 1* review comments. Thank you for providing further information to us. I have passed your comments to our Area Director as we are keen to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotWorst estate agency
Worst estate agency, was a nightmare living in 121A Darwin Road. No sound proof, creaky floors, history of neighbours fighting bcoz of it. Being let out inspite of all this. Property Manager never replies back to emails. No action taken even after 9 months. Boiler was broken from almost a month and lived without heating or hot water. Finally gave up and moved out. Not a word of apology from them, they are chasing now regarding contract.
Sunil · 13 December 2021
Agent replied · 22 December 2024
Dear Sunil, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from property managers
Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.
Davide · 24 November 2023
Agent replied · 22 December 2024
Dear Davide, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleFrom the very beginning, she really understood what I was looking for and showed me an apartment that turned out to be the perfect match. In a very competitive market, she was patient, kind and incredibly helpful throughout the whole …
Katy · 16 March 2026
Agent replied · 16 April 2026
Dear Katy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
GoogleI highly recommend Percy Bodington, who was invaluable in finding a perfect flat for me and making the whole process effortless. He was extremely patient and quick to respond to all my queries and requests, even if they were last minute or over the weekend. Personable, proactive and professional. Many thanks.
Jessica · 28 March 2024
Agent replied · 24 October 2024
Dear Jessica, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleA pleasant and efficient experience buying a flat in Chelsea thanks to Jemima and Hugh. Both very professional agents, Jemima was excellent throughout the viewing and offer stage and Hugh was always helpful and available during the final stages of the purchase. A very good team and a credit to Dexters.
Max · 28 March 2024
Agent replied · 24 October 2024
Dear Max, We really appreciate you taking the time to leave such lovely comments about Jemima and Hugh. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotPetros was outstanding in customer…
Petros was outstanding in customer care, I email or call him for any issue with regards to my apartment, and he would always handle it with best care. I would say agents like Petros are an asset to the Dexter. I wish Petros good luck in all future endeavours.
Mr · 3 May 2024
Agent replied · 22 December 2024
Dear Seniya, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleHave worked with Lucia and Jemima on a number of deals and they are always helpful, professional and extremely proactive - would highly recommend them both without hesitation!
JDP · 16 February 2026
★★★★★ 5/5
GoogleWe've been working with Dexters for a number of years and the service recently has been excellent. Not being geographically close to the property can make the transition between tenants difficult however Georgie has been invaluable during the process and the assistance has been greatly appreciated.
Ted · 26 June 2024
Agent replied · 24 October 2024
Dear Ted, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleDylan Turner is without a doubt the best estate agent that I've worked with. He is genuine, responsive, and always happy to help with any query, no matter how trivial. I would highly recommend him to both tenants and landlords.
Jo · 3 October 2024
Agent replied · 24 October 2024
Dear Jo, We really appreciate you taking the time to leave such lovely comments about Dyaln. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
★★★★★ 5/5
GoogleI highly recommend George Gibbs! George was very responsive, always available to answer my queries, and provided valuable insights that helped in making an informed decision. He's not the typical pushy estate agent. He actually listens to what you want. It was refreshing not to feel pressured into something I didn't want.
Florence · 27 February 2024
Agent replied · 24 October 2024
Dear Florence, We really appreciate you taking the time to leave such lovely comments about George. He will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team.
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