Trusted Agent profile · Kensington and Chelsea
★★★★★
2,227 reviews across 3 platforms
45 Sloane Avenue, Chelsea, London, SW3 3DH, Kensington and Chelsea, SW3 3DH
Dexters's office in Kensington and Chelsea, at 45 Sloane Avenue, is rated 4.4 out of 5 across 2,227 reviews on three platforms, including 333 Google reviews rated 4.9.
333
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1,892
Reviews on Trustpilot
Business-wide
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotDexters have been brilliant from the…
Dexters have been brilliant from the word go. And Jamie, Ben, Ken, Daniel & also Claire (my property manager) have all been very efficient & helpful. I wouldn’t hesitate to recommend Dexters to any potential landlords or tenants :0)
Dear Susie, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotUpgrading work under difficult circumstances
We have had a lot of upgrading work done to a house that had not had a change of tenant for many years, only to then find we needed additional works when it was declared a HMO. Chris and Pam have given us excellent service and achieved this with the tenants in situ, and in difficult circumstances while Covid was still a factor.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have used Dexters property management…
I have used Dexters property management for a number of years on one of my properties and would recommend highly. You do hear so many horror stories from friends of unethical agencies and crippling expenses, but Dexters differs.The communication from my Property Manager, Louis Preston has been great and service over the past 2 years has flown.
Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotPleasure working with Alistair
Absolute pleasure working with Alistair Maclean at Dexter's to get our mutual clients transaction completed so swiftly, smoothly and efficiently. Such a delight to work with and pushed all parties to get completed in a speedy and professional timescale. Communication was a breeze thank you Alistair!
Dear Pam, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleRecently completed a purchase through Dexters. Percy Bodington was efficient at keeping on top of things, from offer to completion. There were a few delays, miscommunications and hiccups (as one would alway find), however, Percy always ensured things were clarified and moved forward in the most efficient way possible. I would use him again as an agent. Photos of the studio after the refurb are attached, this studio was a great project and investment. Thank you Dexters.
5/5
GoogleHuge thumbs up for the staff at Dexters Chelsea, especially Hannah and Percy. They have been on top of everything from their initial valuation, to finding the buyer, to getting it the point of exchange. They have chased everyone to make sure that the process stayed on track and nothing left to chance. I would have no reservations in recommending them. Thank you.
Dear Bruce, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Chelsea & Belgravia office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI am delighted to share my positive experience with renting through Dexters. Both my friend and I have had the pleasure of renting properties from George, who has been truly exceptional. I am grateful for his outstanding assistance and impeccable taste in finding me a wonderful place to live. Overall, I am genuinely happy with my rental experience, thanks to George's dedicated support.
Dear Kexin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpilotfirst class property management
Natasha is a very experienced operator who has looked after our flat diligently for many years, even before dexters. she and her team in wapping take problems away from us, which is ideal, and if they need to consult us, they normally have a suggested solution to the issues that crop up. equally they broker new rental agreements efficiently and treat tenants fairly
Dear Michael, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you Dexters!
The team at Dexters is amazing! They have been advising me about my rental property for nearly two decades and I wouldn't work with anyone else. I'd like to give an especially big shout out to Bobby Nizzar & Natasha Cree for their recent exemplary work, but also to the rest of the team who work so hard behind the scenes. Thank you Dexters!
Dear Sarah & Damian, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you to Alistair Maclean for…
Thank you to Alistair Maclean for making our shared client's sale transaction run as smoothly as possible. Alistair went above and beyond to achieve a successful outcome for our mutual client. Alistair's assistance on the sale was greatly appreciated and I look forward to working with Alistair again the future.
Dear Sophie, Thank you for your kind comments regarding Alistair and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThe Dexter team at Cricklewood have been fabulous…
The Dexter team at Cricklewood have provided us with a fabulous service in all the dealings we have had with them from start through to sale. The communication between us and the team has always been clear, relevant and simple. It doesn’t matter if the lead on your sale is not available, everyone has a grasp of the detail, are only too happy to help or get back to us. The office is impressively headed up by Neela who has given great advice along the journey and we have worked with Jamil, Samara & Nathalia really well.
Dear David, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI’ve had the pleasure of dealing with…
I’ve had the pleasure of dealing with Leighton Hanson at Dexters and have found them to be so efficient and professional with such great communication and often doing that little that little bit extra to try and get issues resolved. The experience really has made me feel confident that our property and tenants are in good hands.Thank you Leighton!
Dear Sarah, Thank you for taking the time to leave a lovely review regarding Leighton. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotHardworking, communicative and know their stuff
Sold my family's Chelsea flat through Dexters late last year (2021) and was very happy to work with Percy, Hugh and the team. Highly personable and pleasant to deal with, I always felt treated as an individual (and partner in the sale process) rather than just another punter. Good listeners, which is very important and in my experience quite rare.Also I found the wider support team at Dexters very responsive and on-the-ball (I never had to wait more than an hour for a reply to an e-mail or text...usually came within minutes). Bottom line: Really know their stuff and fought hard to get the highest price possible in a challenging market environment, including creative approaches to marketing and providing help and advice above and beyond the "call of duty" (e.g. helping with move / clearing flat etc.) Recommended!
Dear Bruno, It’s great to hear that you have had a brilliant experience with our Chelsea office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotPaul Ford - Head of Property Management
Paul Ford - Head of Property Management is a superstar. He goes above and beyond and all my constant demands are queries are dealt with super efficiently and in a timely fashion. Have to mention Nasra and Pam Simmons who also deal with my portfolio and are always available with whatever info / help I needWould recommend!Thank you Paul Pam & Nasra
Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPedro is a great man
Pedro is a great man! He has a good listening ears and he get things resolved quickly.
5/5
GoogleI recently had the pleasure of dealing and liaising with Lucia, and she was truly outstanding. From the beginning I felt truly listened to, and the communication was excellent throughout the whole process. A true expert in her field, and a delight to speak with
Dear Emma, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleRecently moved into our new 1 bedroom flat in Chelsea. Nicoleta was our point of contact and her professionalism made the entire process super smooth. That along with her outstanding customer service made for a great experience for both of us. Thank you very much!
Dear Jienan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotSupportive staff
Malachi Murray always responds to our emails quickly and efficiently. We have received great support.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotTamara at Dexters has been extremely…
Tamara at Dexters has been extremely helpful and professional and I am incredibly grateful for her help and support she has offered to u in the last two years. I highly recommend Tamara's and Dexters Management Service. 5 star service at all times
Dear Viktor, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
1/5
TrustpilotDon’t choose Dexters
Hello Guys!We have rented 3 bed house from Dexters. We have signed contract first 8th Aug. Then when we go to the house for cleaning we get shocked. The house like cowshed:) they did something and we moved 17th Aug. One bedroom Out of use because really strong smelling carpet or something. Now we can’t use another room as well because radiator suddenly getting cold after boiler turn off. Toilet Flush is doesn’t work Etc. We have so many problems we’re waiting for Dexters will do something but today I got email. They’re asking what’s your problem:)) and one of the management manager said if you don’t like you leave the house. :)) it’s been more than 4 Months and I got final mail if you don’t like leave the house :)) My advice if need to rent house from Dexters Check the house EmptyCheck everything even tabs, flush, floor furniture, smell.Because after signing the contract you can’t get solutions.For small problems they are good likeTab changeWashing Machine Change
Dear Kayra. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotA Skilled Dexter’s Agent
I worked with Mohammed Amin on our recent lease renewal and replacement contract. Mohammed was extremely helpful and prompt in our negotiations; he was empathetic and patiently explained the contract details. Simultaneously, he coordinated with the landlord with extreme care, showcasing his leadership skills. Additionally, Mohammed provided us with multiple solutions that suit both the tenant and landlord.
Dear Ana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma , Customer Relations Team
5/5
TrustpilotKarl Reynolds has been helpful and…
Karl Reynolds has been helpful and efficient in helping to resolve the issues with my rental that they manage.
5/5
GoogleI had a choice of agents and am very glad I chose Dexters. Percy Lendrum dealt with my original enquiry, represented the market in real terms and helped me focus on a realistic asking price. I had a constant flow of viewings and got timely, concise feedback. Fred was the main day to day contact and he was industrious, efficient and able to push without being pushy. I am not generally a fan of Estate Agents but this team has restored my faith: well done and thanks!
Dear Simon, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chelsea Office. Kind regards, Evie Fisher Customer Relations Team
5/5
TrustpilotThanks to Zendeca
So far our experience of renting through Dexters has been straightforward and relatively easy. Zendeca from the Battersea branch went above and beyond to get us a viewing of our perfect property, despite it being her day off and viewings having already been completed. She worked hard to get to know us so we could make the best offer to the landlords, and was responsive and kept us updated throughout the whole process. Zendeca was also understanding of our requirements and requests, and arranged some flexibility for us where possible. We love our flat and we're very grateful to Zendeca and the Dexters Battersea team for making it possible.
Dear Jack, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
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