Trusted Agent profile · Kensington and Chelsea
★★★★★
2,299 reviews across 2 platforms
44-48 Old Brompton Road, South Kensington, London, SW7 3DY, Kensington and Chelsea, SW7 3DY
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 44-48 Old Brompton Road, is rated 4.5 out of 5 across 2,299 reviews on two platforms, including 159 Google reviews rated 4.5.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleSuch a great experience working with Chestertons South Kensington and Eliza Nissim. Eliza was always kind, professional, and very fun to work with. She understood what we were looking from day one and was always keen to find the right place.
5/5
TrustpilotImproved Service
The service in 2025 seemed much improved compared to 2023, with a single contact person dealing with matters. This time was simple and efficient.
5/5
GoogleChestertons have been excellent in finding us good tenants and have been most helpful along the route. I would particularly like to mention Alexandra and Emily. Both have gone out of their way to help in all respects.
Hi Margaret, Thank you for taking the time to leave this great review, we're so thrilled to hear how Alexandra and Emily were able to go above and beyond to support! We wish you all the best, and please don't hesitate to reach out if there's anything else we can help you with.
5/5
TrustpilotMoving to london can be stressful …
I moved to london and i was very stressed out and had a very short time to find a studio with my budget and Nishad found a dream place in no time almost 3 days within my budget and helped me through out the process step by step cannot thank him enough Thank u Nishad
We are so pleased to hear this! Thank you Hasti.
5/5
TrustpilotSean Fitzpatrick was most helpful
Sean Fitzpatrick was most helpful. He cannot be faulted. Chestertons' verification processes were less than straightforward, to the point of being arcane and irritating. The accounts department had to be chased to refund my holding deposit, a process which took several weeks.
5/5
TrustpilotGreat services & very helpful staff
Great experience! Bradley Jenkins helped me find my new flat and took care of everything from viewings, through referencing, all the way to signing the contract. He’s been very helpful, patient and flexible throughout the whole process and went out of his way to promptly respond to my queries.
Hi Zuzana, thank you for your kind words and feedback, Bradley will be thrilled to hear this. Wishing you all the best in your new home!
5/5
TrustpilotTenacy Move In Experience
Suzan, who helped us with our move in experience was extremely friendly and very responsive when it came to all the dealings. I couldn't recommend her expertise more highly.
Dear Charlie,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotHighly recommend professional services
Fiona recently assisted me with a change of sharers . Her service was extremely professional with the complete transaction and would highly recommend. We really appreciated your time and efforts.
Hi Rodney, thank you for taking the time to leave a review. We're happy to hear that Fiona provided a professional service and that everything went smoothly. Should you need anything further, please do get in touch.
5/5
GoogleHighly recommend. Great and effective service offered by Chestertons. Akikur Rahman was very professional in my letting hunt. He was informative, responsive and took the time to understand what I was looking for. I recommend Chestertons, in particular Akikur, for anyone searching in South Kensington.
5/5
TrustpilotStephanie Langton
Stephanie Langton, our property manager at Chestertons, has been consistently professional, knowledgeable, responsive, and helpful. We appreciate how she communicates any problems in the property and coordinates the solutions. We look forward to continuing to work with her in the future.
5/5
Trustpilotgood!
Had a great experience with Preya in property management - sad to see her move onto another area of the business, as she was always so helpful and friendly.
Hi Caroline, thank you for your kinds words about Preya. We'll make sure to pass your feedback on to her and should you need anything else, please do not hesitate to get in touch.
5/5
TrustpilotI have had a very positive experience…
I have had a very positive experience with Suzan & Matthew for facilitating the tenants move in co-ordination and the service they have provided, would certainly recommend. Many thanks!
Dear Cyrus,Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
5/5
TrustpilotVery good experience with Chestertons
Very good experience with Chestertons, especially with Mr Ravi Vasantha-Raja. He’s very helpful and considerate when it comes to finding a property both within my budget and of good quality. I really appreciated the fact that he always responded quickly and never felt bothered explaining things to me.
Thank you so much for your feedback Linda, Ravi will be delighted to hear this! Should you need any further assistance, please do not hesitate to get in touch. Have a great weekend!
5/5
TrustpilotSelling our flat
It was a pleasure to work with the team at Chestertons Kew while selling our flat. Lizzy, Natasha, Daniel and Chloe are friendly and professional and were responsive to our needs throughout the process. They found us a great buyer and helped to steer us through the ups and downs of moving home. Thank you very much!
Thank you for sharing!
5/5
TrustpilotChestertons South West Lettings, Jasmine
Jasmine was really helpful throughout the entire process of getting our property rental in Kew, which was in demand from several other prospective tenants. Communication was clear and friendly the whole time, and the whole process was easy and straight forward.
5/5
TrustpilotGood experience as tenants
We have a very good experience with our property manager Xiaoyi. No query left unanswered and all are dealt in a timely manner.
Hi B, thank you taking the time to write a great review. We are so glad Xiaoyi left no query unanswered and dealt with everything in a timely manner. We appreciate the support.
5/5
TrustpilotExcellent customer service
Thanks to agent Nishaad Ali Marla my experience of service from Chesterton agency is the best. I really feel very grateful for his professionalism, kindness, availability and honesty to answer all the doubts and questions that one may have in the process of finding a property. Excellent service. Thank you very much!
Thank you for sharing! We are so pleased to hear this.
5/5
TrustpilotGreat experience with Chestertons South West lettings
We recently rented an apartment with Chestertons. Our experience with Heather Phillip-St Louis has been very satisfactory. She answered all our questions, helped us during the process and was always extremely respectful. I highly recommend her, she is a great professional.
5/5
TrustpilotThank you Stav
Hi Stav,Thank you so much for all of your help! We are so grateful for all of the hard work you've done to find our home & also the smooth process after that. We are grateful to have you as our point of contact and couldn't be happier with the way everything worked out.
Thank you for sharing your experience! We are so pleased to hear.
5/5
TrustpilotFiona Davidson really came through
Fiona Davidson really came through on a tricky renewal. Always hard working and responsive, I can't thank her enough for sorting all out seamlessly.
Hi Lisa, we really appreciate you taking the time to leave a review for Fiona and happy to hear that everything went smoothly. Wishing you all the best!
5/5
TrustpilotConsistently Reliable.
I have always found the Chesterton team, be it letting, management or sales, to be extremely helpful and professional. I have used them for over 20 years and very happy to recommend them to anyone that asks my opinion.. best Charles
Hi Charles, this is amazing to hear! Thank you for sharing your experience with us, we'll be sure to let the relevant teams know. Should you need anything further, please feel free to get back in touch. Best wishes!
4/5
TrustpilotFantastic service
Fantastic service. Amanda at the Chesterton team was so quick and helpful with our tenancy process, on hand to help resolve any issues and get the process done as smoothly as possible.
Hi Katie, thanks for taking the time to leave a review. We're happy to hear that Amanda and the rest of the team made your tenancy process an easy one. Wishing you all the best for 2024!
5/5
TrustpilotExcellent service from Juliette.
Had a great experience with Juliette who was always available to help and assist in any way she could! Great experience throughout!
Thanks so much for the review!
5/5
TrustpilotAnother great experience with…
Another great experience with chestertons, specifically Nishaad, once again he found me a flat within a week and I only had to view one property. He knew exactly what I wanted and found the best option for me. A week later and all documents and formalities are done! Such a hassle free experience!
Thank you for sharing your experience with Chestertons! We are pleased to hear this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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