Chestertons South Kensington reviews in Kensington and Chelsea

★★★★★ 5/5

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Excellent Team At Chestertons

From day 1 on the first visit with Chestertons we have had a great experience. Selling houses is always stressful and our sale involved a very difficult situation. Chestertons went above and beyond. Great team, great communication, they endeavor to find solutions at all times and we have had possibly the best experience selling property with this team. I would say they have gone above and beyond. We found a great buyer almost immediately for a house that needed a lot of work, but the process has been seamless. We cant recommend highly enough. Thanks Team Chestertons.

Johanna · 29 August 2026

★★★★★ 5/5

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Thank you Sarah !

I have been a Chestertons customer for many years and very satisfied with their service. In particular, I would like to thank Sarah Doyle (Chestertons Property Manager) for her excellent support, professional manner and reliability. Sarah is always responsive and helpful whenever I have a question or concern, and she handles everything efficiently and with a great deal of care. Communication has always been clear and straightforward, which has made renting my flat a very positive and stress free experience. I would highly recommend Sarah to anyone looking for a professional trustworthy, and considerate property manager. John (Ioannis)

John · 11 August 2026

★★★★★ 5/5

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Christie and the team at Chestertons…

Christie and the team at Chestertons were extremely professional and helpful throughout our experience. From the moment we rented the property, and throughout the time we lived there, they were always very quick to respond and happy to help whenever we needed anything. Christie in particular was incredibly supportive, approachable and efficient. We are very happy to have had the opportunity to work with Chestertons and would definitely recommend their services. A truly professional and reliable team!

Ozgur · 27 August 2026

★★★★★ 3/5

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Marianna Charalambous- Agent

Marianna Charalambous is the agent for the property I am renting and she is quite good. She was a welcome change from the previous agents who showed me the property and thereafter the ones who were managing it. Marianna is matter of fact, prompt, empathetic and makes a sincere attempt to resolve issues. I faced quite a few in the property and Marianna took note of my requests, given I was pregnant at the time and in my last few weeks, ensuring that steps were taken expeditiously towards the solution. She kept me updated and acted responsibly. She was available telephonically and also wrote to me via email, thereby ensuring that the communication chain always remained intact- which for me is critical. I recommend Marianna strongly as an agent who is worth it. Keep up the good work!

Nandini · 29 July 2026

★★★★★ 5/5

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Chestertons have been managing my…

Chestertons have been managing my property in SE8 for a couple of years and I am extremely happy with their management service. My property manager Ann Dickson is amazing. She is professional, very efficient and also a great problem solver and Chestertons are lucky to have her working for them. I also have peace of mind that my property is in such safe hands

Mark · 30 September 2026

★★★★★ 4/5

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We recently sold our property via…

We recently sold our property via Chestertons and Soraya Jackson was our contact within their Battersea Rise office in Clapham. Soraya was very easy to deal with, maintaining a high level of professionalism and cheerfulness whilst having to deal with various challenges on the way. We had a time deadline on the sale and Soraya made sure that both parties were kept informed and motivated to achieve this goal. All in all, excellent service with a great result. Thank you!

Mrs · 24 April 2026

★★★★★ 5/5

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Risida is the main reason that I am…

Risida is the main reason that I am writing this review and giving the highest rating. She is the first agent in my life with the full dedication to truly help tenants. Compared to other agents, she really worked hard to make all the issues at the place that I rented go away quickly. Thank you, Risida!

B · 9 September 2026

★★★★★ 5/5

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Briana's excellent customer service, and fast results!

I was panicking about a situation of urgency. Called property management, Briana picked up, told me not to panic and that she would sort it. Within half an hour, 2 separate companies had picked up keys to address urgent issues. I cannot recommend her enough for the customer service she provided! Thank you Briana for your calm, effective, and speedy work. Not sure what I would have done without her!

Bronwyn · 15 May 2026

★★★★★ 1/5

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Disgraceful treatment from a national estate agency

Our experience with Chestertons has been appalling. After being badly let down over an apartment rental for my daughter, we then had to fight to recover our £398 holding deposit. Despite Chestertons agreeing to refund the money, providing my bank details on 18 September, and receiving repeated assurances that payment would be made, the money still hasn't arrived. I have now had to issue a formal letter before action and escalate the matter to senior management simply to recover money they have already agreed to return. I run a property company myself, and I find this standard of customer service extraordinary. We would never dream of treating our customers in this way. It makes me wonder how many people simply give up pursuing relatively small amounts rather than go through this aggravation. A national estate agency should be setting an example, not forcing customers to threaten legal proceedings to obtain an agreed refund. Absolutely disgraceful. I would not recommend Chestertons.

John · 1 October 2026

★★★★★ 1/5

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Persistent service failures two months…

Persistent service failures two months into tenancy I have been renting a property through Chestertons for more than two months and have had to contact their office repeatedly about matters that should have been resolved at handover or shortly afterwards: - Pests: an ongoing rat and mouse infestation that remains unresolved. - Previous occupants' belongings: household items were left in the property at handover. - Cleaning: a deep clean was promised, but the property was not properly cleaned before I moved in. - Security: I am still awaiting the access details for the security cameras and the outdoor key safe. - Maintenance: several items within the landlord's maintenance obligations remain outstanding. In each case, responses have been slow or absent. It should not require repeated follow-up to have basic matters addressed. Were I a landlord, I would not engage Chestertons. Delays in dealing with issues such as pest infestation not only inconvenience tenants but also put the landlord's property at risk.

Jorg · 26 September 2026

★★★★★ 5/5

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Patience and support

Davide Frongia - This is not the first time Davide has been excellent. On the most recent occasion, I was very behind on my rental admin. He couldnt have been more helpful and indeed patient. Many thanks again. Karem Ward - Landlord.

Karem · 16 July 2026

★★★★★ 5/5

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Tatiana has been an absolute standout

Tatiana has been an absolute standout, truly unlike any other property manager I’ve worked with. She’s consistently responsive, incredibly efficient, and always willing to go the extra mile. On top of that, she’s genuinely lovely to deal with, which makes the whole experience seamless and a pleasure from start to finish.

Maria · 24 April 2026

★★★★★ 1/5

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Sleep Deprivation Torture Thanks to Chestertons Incompetence

I recently rented a property through Chestertons. The letting agents were nice enough, but the moment we were handed the keys, the property management arm of Chestertons has been an absolute nightmare. The property was filthy when we moved in, so they promised to send a cleaner. The cleaner arrived, but told me that they'd only been instructed to clean one portion of a skirting board and steam clean the carpets. When I pointed out the grimy, sticky, filthy walls in every room, I was told they 'didn't clean walls.' Turns out, that was the least of our problems. There are no keys to the windows in the apartment and they're locked shut. The alarm system, which we were given no instruction for, beeps in the middle of the night and flashes a bright blue strobe light every time my partner or I move in the night. The previous tenant left furniture and wall mirrors in an unfurnished house, and there are a bunch of other minor maintenance issues we've flagged. The answer we keep getting is that they're "looking into it" and "hope to have an update soon". I hope to get a good night's sleep soon, but given the alarm system scenario, that seems unlikely. What's more likely is that I'll move out ASAP (thanks, new tenant's rights!) and never deal with Chestertons again. AVOID AND BEWARE, TENANTS!

Lauren · 1 September 2026

★★★★★ 1/5

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Chestertons is refusing to return my £669.23 holding deposit

I dispute Chestertons' entitlement to retain my £669.23 holding deposit and have now formally escalated the matter. I found the referencing process inconsistent, unnecessarily stressful and at times confusing. The process initially commenced through Canopy and subsequently involved LetRef, with extensive and changing requests for information and documentation. I was also sent tenancy documentation containing names/information apparently relating to another letting process, which I was asked to amend and return. The agent subsequently acknowledged in writing that he had edited a document previously sent to other clients and had “made a real mess of it.” This raised serious concerns for me about the professionalism of the process and the handling of information. Despite these difficulties, I continued cooperating fully. I provided extensive documentation and references, completed the Canopy verification process and progressed to the point where my check-in was confirmed for 12pm on the agreed move-in date. On the morning the application was stopped, after discussing the outstanding issues with me, the agent told me: “Ok I think we're good. My manager is sending to the landlord.” Approximately half an hour later, I was suddenly informed that I had failed referencing and that Chestertons could no longer proceed with my application. I immediately requested the return of my holding deposit. I was then told: “Since you failed references - we will be retaining the deposit.” This is particularly concerning because I had received written confirmation from Canopy that its team had checked my Address Verification submission and that “everything looks good”, while my RentPassport continued to show as Complete, with the relevant sections displayed as verified. I have asked Chestertons to identify the exact documents upon which it relies, what specific information it alleges was false or misleading, and the statutory basis under the Tenant Fees Act 2019 upon which it believes it is entitled to retain my holding deposit. I have not yet received a substantive explanation addressing those questions. I have also spoken directly with the prospective landlord's Residential Manager. I was informed that the landlord had been told that my referencing was unsatisfactory but, according to what I was told, had not been given the reason for that outcome. During that conversation I was also given information about the landlord's referencing requirements which, I was told, the agencies they work with were aware of. This added further questions for me about how the referencing process had been handled and communicated from the start. Another concern is that when Chestertons originally requested the £669.23, I was simply told via WhatsApp that the payment was required “to secure the property.” After paying, I was told “Congratulations!” and that referencing would commence shortly. I was not provided at that point with an explanation of the circumstances in which the holding deposit could be retained, nor was I informed before paying that a reference specifically from my current landlord would ultimately be regarded as essential. The matter has now been reported through the appropriate consumer/enforcement channels, including Trading Standards, and I have been provided with a reference. I am also pursuing the formal remedies available to recover my holding deposit if Chestertons continues to refuse its return. After experiencing this myself, I was concerned to find many other public reviews describing deposit disputes involving Chestertons. I would have expected a much clearer, more transparent and more professional process from such a long-established letting agency. I would also expect Chestertons, as a long-established letting agency, to fully comply with the applicable tenancy legislation and to ensure that any decision to retain a holding deposit is supported by a clear, transparent and properly substantiated legal basis. Based on the legal advice I have received and my discussions with the relevant consumer and enforcement bodies, I have serious concerns that Chestertons has failed to comply with those obligations in its handling of my holding deposit. I remain willing to update this review to reflect the eventual outcome of the dispute.

Antonia · 27 August 2026

★★★★★ 5/5

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big thank you to Ben Jessington

Wanted to say big thank you to Ben Jessington - Finance Director. He has great team and he went beyond to secure me apartment in Altura 50 development. If you want exceptional service I recommend this agency

Iliya · 17 July 2026

★★★★★ 5/5

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Ioana assisted with last-minute gas…

Ioana assisted with last-minute gas safety remedial works. She saved a tenancy and helped everyone else out massively. Ioana is an asset to the property management team and I hope to work with her more often.

Steven · 22 July 2026

★★★★★ 1/5

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Won my deposit dispute at TDS adjudication Against Chestertons and the Landlord. Document everything.

I rented on Cornwall Gardens in South Kensington through Chestertons (South Kensington office). The flat was left full of the landlord's own belongings (dingy pillows, dirty guest mattress under the bed, business supplies like business cards/magazines/junk, AirBnB supplies, dingy bins, food, a vacuum cleaner, etc.). I flagged it, and the landlord authorised his own contractor, via Chestertons, to remove “all the items.” At move-out the flat was professionally cleaned and the independent check-out report called it “in very good order.” Even so, the landlord tried to deduct around £929 from my deposit, including for a vacuum (£749) and a bin his own contractor had removed on his instruction. His story kept changing, and he even reported his own contractor to the police over the same items at the same time, attempting to extort one of us. I did not feel supported by Chestertons throughout. Never forget that their client is ultimately the landlord and even though they need tenants and woo them (talking a big game like the Associate Director), they do not care about the tenants. They service the landlord only. Since the landlords pay them a fee to manage the property, all roads lead to taking their side and only caring about them. Last fall, the heat and hot water went out, and the toilets didn’t flush (building sewage back-up). The ordeal took 15 days, and the Chestertons after hours team told me to boil pots of hot water and get a heater. With the toilets, they said they couldn’t do anything unless it was a hazmat situation and to use the bathroom and let it pile up then complain. They have no real concern, care, or customer service for tenants. Your assigned property manager doesn't care either. They will feed you canned, "professional" lines that always support the landlord even when the landlord is in the wrong or lying. They will not help you when you go to TDS either. They will only help the landlord. The dispute went to the Tenancy Deposit Scheme and I won, my deposit was returned. Tenants: photograph everything, get it in writing, keep a timeline, and don't accept unfair deductions. Don't believe their smiles, their stuffy Britishisms (I'm an American and was fooled), or their promises to diffuse situations. They don't care about their tenants.

DhonielleC · 15 August 2026

★★★★★ 4/5

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Vanessa Newman-Wright was our Property…

Vanessa Newman-Wright was our Property Manager and she was thorough, proactive and incredibly supportive. She was great at helping flag any issues that needed resolving and would help in ensuring that there was parity on both sides. She was always reasonable and helped us find solutions immediately! Thanks Vanessa!

Abhishek · 14 April 2026

★★★★★ 1/5

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By far the worst agency for tenants and landlords

Horrible, horrible, horrible experience with Chestertons Fulham lettings and property management. Multiple issues with the property left unresolved, we finally decided to cut our losses and leave, didn’t receive any compensation for living in a property which had stains and leaks and other issues, instead we were charged an early vacating fee. Escalated to management and then senior management, no one cared. It’s been 3 years we are still scarred by our horrible experience with this company and would not recommend it to our worst enemy. Stay well clear if you value your sanity.

E · 10 August 2026

★★★★★ 5/5

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Chestertons have been most professional…

Chestertons have been most professional and efficient in all our dealings in renting and managing our property. The staff have been excellent, especially Orchid Ho, Nakita Barklem-Shultz and Shana Campbell

Mark · 21 August 2026

★★★★★ 5/5

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Extraordinary Emergency Response

It was an emergency and Carolyn and Carl were extraordinary helpful. They went the extra mile to solve it and they really got involved in the process with external parties. I am really grateful.

Alejandro · 24 July 2026

★★★★★ 5/5

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Great experience with property management/refurbishment services

I'm a landlord who has had their property managed by Chestertons for many years now and overall I've had a great experience with them. My current property manager is Shruthi Purswani, and she's been excellent. She's recently helped me with a tricky situation. She is very professional and is quick to respond. I've also had experience with their refurbishment services, which I would also recommend. I plan to do more work with them in the future. Our contact was Elizabeth Joyce who over saw the work. She liaised with the contractors, kept us up to date and addressed any concerns promptly. We are very happy with the final result.

Connie · 30 July 2026

★★★★★ 5/5

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Professional and efficient.

Chestertons manage the property I have been renting for five years, and it’s been smooth sailing. Special mention to Rachel Hannam for dealing with a recent bit of yearly admin professionally and effectively.

Caroline · 17 July 2026

★★★★★ 5/5

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Ryan Briggs is an absolute star

Ryan Briggs is an absolute star. Very diligent, super responsive, always available - we are super happy with his top notch service.

Rafael · 26 September 2026