5/5
TrustpilotOutstanding property manager, Sarah is a real gem
We recently moved house to a new property which is managed by Chestertons, and our property manager is Sarah Doyle.
Trusted Agent profile · Kensington and Chelsea
Chestertons South Kensington reviews in Kensington and Chelsea
★★★★★
2,299 reviews across 2 platforms
44-48 Old Brompton Road, South Kensington, London, SW7 3DY, Kensington and Chelsea, SW7 3DY
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 44-48 Old Brompton Road, is rated 4.5 out of 5 across 2,299 reviews on two platforms, including 159 Google reviews rated 4.5.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotWe have been using JP Homes since 2012…
We have been using JP Homes since 2012 to rent out a flat. The service we received has always been great and most importantly they have always found reliable tenants quickly. Suzan and Marcus have been great this time round. Thank you!
Agent replied · 6 February 2025
Dear Richard,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Thank you for your continued support. Wishing you all the best for the future.
5/5
TrustpilotOur experience with Sebastian Walters…
Our experience with Sebastian Walters was great he was so helpful and ambitious with us
Agent replied · 23 October 2024
Thank you for the five star review!
5/5
TrustpilotViewing with Oliver
Had an amazing viewing with a gentlemen called Oliver, where he was very insightful and answered all the questions with detail that I had about the property. Thank you so much!
Agent replied · 23 October 2024
Good afternoon,Thank you for taking the time to write great review and sharing your experience with Oliver. We are so glad he answered all your questions.We appreciate your support and should you require any further assistance, we will be happy to help.Best WishesChestertons
5/5
TrustpilotMy experience with Chestertons has been…
My experience with Chestertons has been great so far. Katherine Ma has been really helpful and effective helped me getting an ideal apartment for a great price. Very good!
Agent replied · 23 October 2024
Thank you for the 5 star review!
5/5
TrustpilotGreat job
Thanks to Tom Hewitt @ChestertonsSouthKen for all the help, great job.
Agent replied · 23 October 2024
Thank you for the 5 stars!
5/5
TrustpilotWonderful experience, very happy clients!
We had a great experience working with Chestertons and were thrilled with all of Madi’s support, timely responses, and advice. We are first time renters in the UK having moved here from the US and Madi helped us through the process and we were able to get our dream flat, the first one we made an offer on at that!
Agent replied · 23 October 2024
Thank you for sharing your experience. We are so pleased to hear this.
5/5
GoogleTom Hewitt was amazing in helping find a new flat I really love. The whole process was quick, professional, effortless, and it is evident that Tom has the best interest of his clients in mind. I could not recommend his services highly enough.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleJust want to express my deep disappointment and frustration with the unpleasant experience with one of the senior negotiator M. I am so surprised by her lack of professionalism: either a no show or late for viewing appointment, even you had to call a husband times to notice her. Also she could easily cancel your viewing with a simple excuse and no response then even she promised to reschedule. Worst experience during my property hunting.
5/5
TrustpilotChestertons South West Lettings - Liam
Liam went out of his way to help me find the flat I really wanted.
Agent replied · 23 October 2024
Thank you for sharing!
5/5
TrustpilotMelissa has been great at getting us…
Melissa has been great at getting us good tenants over the years.
Agent replied · 23 October 2024
Thank you for sharing!
5/5
TrustpilotOutstanding and dedicated property management
Chestertons has consistently provided an outstanding property management service, with fast response to all needs and dilligent handling of all matters related to my property. Can only recommend them!
Agent replied · 23 October 2024
Hi JDB, thank you for sharing your experience with our property Management team. If you need anything else, feel free to get back in touch and we'll be happy to help!
5/5
TrustpilotSuzan Salih & Thomas Soutar
Really appreciative of assistance provided by Suzan Salih and Thomas Soutar. Made it a smooth process providing detailed and timeous information and responses. Never easy to make lease and tenancy arrangements from another country, so their assistance and helpful attitude in completing was invaluable.
Agent replied · 6 February 2025
Dear Manley,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Thomas will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotGreat property manager - Vanessa Newman-Wright
Vanessa Newman-Wright at Chestertons has been our Property Manager over the past year and has done an excellent job in dealing with any issues at the property and keeps us informed and also takes a sensible and commercial approach to all matters which is greatly appreciated.
5/5
Trustpilotvery pleasant experience with Isaiah Samuels
Very pleasant experience with Isaiah Samuels. He is very professional, pleasant and proactive. He has quickly helped us after our move to the new flat after raising couple of issues in the property. I definitely recommend him.
Agent replied · 23 October 2024
Hi,Thank you for the great review. We are delighted Samuels was so professional and proactive. Enjoy your new flat and best wishes.
5/5
TrustpilotVery pleasant experience
Very pleasant experience! Olivia has been truly fantastic, very reachable, enthusiastic and hands-on.
Agent replied · 23 October 2024
Thank you for your review!
1/5
TrustpilotRUDE AGENT
The worst agency ever. 0 ★ if possible. The only agency that would shout at you over the phone, and cut off your conversation while you are trying to talk nicely to them. 0 responsibility for everything and always trying to get away with everything by having a phone call instead of sending an email
Agent replied · 23 October 2024
Dear Christian, we are very concerned by your review and would like to investigate this matter further. We will be sending you a request for contact information, if you could please complete this.Thank you
5/5
TrustpilotExcellent service
We used Chestertons to sell our flat. The Kensington sales team (Ian, Catherine and Sarah) were very helpful, professional and pragmatic in their valuation, advice and general approach.
Agent replied · 23 October 2024
Thank you - we'll share this now with the team. Have a great day!
5/5
TrustpilotIv had the pleasure of working with…
Iv had the pleasure of working with Juliette on several occasions.She is very organised, dedicated and cares not only about the clients but partner agents.Great collaborative skills.
Agent replied · 23 October 2024
HI Dean, thank you for the kind words and great review. Its great to read how organised and dedicated Juliette was. Should you need anything else, we are always here to help.
5/5
TrustpilotThank you Leusa!
Leusa secured us our dream property in Pimlico and was extremely helpful, friendly and efficient in both the search and confirmation of our flat. 5* and would definitely recommend to a friend!
Agent replied · 23 October 2024
HI Isabel,Thank you for writing a great review. Its great to hear how helpful Leusa was and we are so glad you found your dream property.We hope you love your new home and wish you all the best.Chestertons
5/5
TrustpilotRichie really supported us in getting a…
Richie really supported us in getting a full deposit back which we are very thankful for!
Agent replied · 23 October 2024
Hi Jack, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotExcellent
Excellent service throughout. Sarah and the team were very good. 100% recommend to use.
Agent replied · 23 October 2024
Your feedback is highly valuable to us! Thank you for taking the time to post a review.
5/5
TrustpilotAs a Landlord of multiple properties I…
As a Landlord of multiple properties I have been so impressed with the service received by Chestertons I decided to sign an exclusive deal with them to let all my properties, Joe Nathan at the Maida Vale branch has provided an exceptional service, he always seems to be available and goes the extra mile to get things done.
Agent replied · 23 October 2024
Thanks for your review Russel! We are pleased to hear of your experience with Chestertons.
5/5
TrustpilotAmanda Goodman has a very quick…
Amanda Goodman has a very quick response. Even though she had a day off.
Agent replied · 23 October 2024
Thank you for sharing your feedback Jamie. We appreciate your comment.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chestertons South Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
