Trusted Agent profile · Kensington and Chelsea
★★★★★
2,299 reviews across 2 platforms
44-48 Old Brompton Road, South Kensington, London, SW7 3DY, Kensington and Chelsea, SW7 3DY
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 44-48 Old Brompton Road, is rated 4.5 out of 5 across 2,299 reviews on two platforms, including 160 Google reviews rated 4.5.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly
Although I didn’t buy a house through Chestersons in the end, throughout the process Conor had given me really sound advice and pointed me in the right direction when I needed it, 100% recommended
Hi Arben, thank you for the great review and taking the time to share your experience. We are so glad Conor gave you great advice and pointed you in the right direction. We appreciate the support and wish you all the best.
5/5
TrustpilotCompletely pleased with Orchid Ho’s work
Orchid Ho was very efficient in dealing with the renewal of the tenancy. She responded promptly to my communications and was able to secure the renewal that is satisfactory to the tenant and to me.
Thank you for the 5 stars!
1/5
TrustpilotUseless scammers
I'm an overseas landlord and hired Chestertons to manage my flat. From charging me £90 to literally change a lightbulb to taking several months to fix a crucial structural problem in the house, these people have been incompetent from day one. They take forever to respond, have no clear 'chain of command, and they overcharge for absolutely everything. Scammers. Do not recommend!
Thank you for getting in touch, we are very concerned by your review and would like to investigate this matter further. We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotNishaad 💪🏼
Nishaad was terrific from start to finish. Friendly, approachable, supportive and just a good bloke all round! 💪🏼
Thank you for the five star review - so pleased that Nishaad was able to help!
5/5
TrustpilotPlesently surprised
It is sometimes surprising when things works as they should, especially after a corporate merger. The interactions with Sharntell at Chestertons has been efficient, to the point and have resulted in a successful conclusion that I am very happy about.
Hi there, thanks for your feedback and compliments for Sharntell. Should you need anything further, please do not hesitate to reach out to her and team, they'll be happy to help!
4/5
TrustpilotSamuel
I had a mixed experience with Chestertons.
5/5
TrustpilotWould highly recommend Ally
Would highly recommend Ally. She was efficient, knowledgeable and will have your best interest at heart.
Thank you for sharing your experience!
1/5
TrustpilotLost trust and confidence
Lost trust and confidence. Our house was empty and only people who had access were the agents. They left the property unsecure for days, letting water in and as a result damaged our property. They also come in and out of the property to use our toilet and leave it in a dirty state.
Hi Sarah,Thank you for taking the time to leave this review. We're very sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so that we can investigate this matter accordingly.Many thanks,ChestertonsUpdated Response:Hi Sara,After speaking with your property manager, they have mentioned that the costs of damages are being rectified and that a handyman has attended the property. We apologise again for the inconvenience caused on our end. If you require any further assistance then please do reach it to the appropriate property manager who will be more than happy to help.Many thanks,Chestertons
5/5
TrustpilotMuch better than other agencies.
I had a very positive experience with Chesterton. The agent showing the flat was polite and responsive and the agent managing my flat is very kind as well and very quick in responding to my emails and addressing any issues raised. They complete regular checks on the flat conditions (fire alarms, elettrical, gas, etc.) which is also great as it ensures the flat is in good conditions.
Thank you very much for your review Simona. We are pleased to hear this.
5/5
TrustpilotNiema Latif at Chestertons
Niema Latif at Chestertons, and the team, have been nothing short of brilliant throughout our five years of renting through them. Every enquiry we’ve had over the years have been replied to promptly and with the necessary information or documents. Nice to be treated as a person in today’s world! Thank you all.
5/5
TrustpilotA great experience
Tamara was patient enough to answer my questions, And the speed of reply message is also very fast, high efficiency.
Thank you for sharing!
5/5
TrustpilotMs Zosia Gray has been very helpful
Ms Zosia Gray has been very helpful, a real star !
Dear Alex,Thank you for your 5* review of the service you received from our James Pendleton team. We wish you all the best for the future.
5/5
TrustpilotHelpful and genuine advice from Ayse…
Helpful and genuine advice from Ayse Saunders from Chestertons tenancy renewals; communicative, professional service and working in my best interests.Many thanks!
Hi Ethan, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotVery effective and good to work with
We sold our flat, which had been rented for the past 20 years, using a low-key marketing approach in a difficult market - achieved a relatively quick sale.John and Pavol worked well with my tenant, the buyer and our Solicitor.An efficient and effective partner. We would recommend Chestertons.
Thank you very much for the recommendation Mr Sears
5/5
TrustpilotAlways a pleasure working with Conor
I have been working with Conor for a while now and it is always a pleasure. He is super helpful and knows how to work in the best interests of all parties.
Hi Lauren, it's great to hear that you've had such a positive experience. Please feel free to let us know if you need anything else.
5/5
TrustpilotProfessional assistance
Thanks for the assistance in dealing with a non paying tenant. I am grateful to Kacey Naish for the efforts she made trying to solve this difficult situation. I would recommend Chestertons to anybody.Alessandro
Hi Alessandro, thank you for taking the time to write a great review. We are glad Kacey as able to help with the difficult situation. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotMarine helped me a lot during the…
Marine helped me a lot during the rental process when I was outside of the UK, she replied quickly and tried her best to solve all my problems, thanks a lot!
Hi Yiqing, thank you for leaving positive feedback and sharing your experience with Marine. We appreciate the kind words and wish you all the best.
5/5
TrustpilotThanks to Tom H from South Kensington…
Thanks to Tom H from South Kensington for the friendly help sorting my flat !
Thank you for the 5 stars
1/5
TrustpilotWorst Experience with Ms. Preya Nair
I'm disappointed with Ms. Preya Nair's service at Chesterton, marked by a persistent pattern of neglect and unresolved issues. Attempts to communicate have been met with silence, leaving me without updates. I hope this review prompts improvement in Chesterton's commitment to quality service.
Hi Kristina, we're really sorry to see you have left this review. After looking into this further, we are aware that Mark from our Property Management team has reached out to discuss further and an update on your maintenance issues has been provided. We understand that the concerns you had with the noise of an internal pump have now been resolved. Should you need anything else, please do not hesitate to speak with Mark.
5/5
TrustpilotChestertons South West Lettings - Sebastian
Sebastian is knowledgeable, efficient and certainly knows his market. He is courteous and has a nice manner about him.
Hi Harriet. Thank you for taking the time to share your feedback.
5/5
TrustpilotGenerally very happy with the services
I’ve used Chesterton for years to let out my property and always happy with the services. In particular, I am very impressed with Xiaoyi. She is always been very responsible in dealing with queries raised by tenants and/or me. I would be gladly recommend her to others.
Hi DB, thank you for your kinds words for Xiaoyi and choosing Chestertons as your preferred agent. If you need anything further, please let us know. Best wishes!
5/5
GoogleWe worked with Tom Hewitt from the South Ken office, he understood our brief and what we were looking for. He only had to show us one flat which we fell in love with. The whole process was made very easy with Tom managing everyone involved. We highly recommend him!
5/5
TrustpilotI had a great experience with…
I had a great experience with Chestertons, especially with Dawn Cunningham she was incredible. From the moment I found the property that I liked, the process was extremely smooth and way quicker than I could have hoped for! She kept me updated every step of the way and I’m super grateful for all her help in finding me my new place!
Thank you for sharing! We are so pleased to hear.
5/5
TrustpilotWe felt in very good hands throughout…
We felt in very good hands throughout the renting process and beyond. Our manager Joyce Paul has always been quick to response to any questions and to manage matters in a swift and very kind way.
Hi Jo,Thank you for taking the time to write a great review. We are so glad Joyce has always been so quick to respond and manages matters in a swift way.Thank you for the support and best wishesChestertons
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