Trusted Agent profile · Kensington and Chelsea
★★★★★
2,298 reviews across 2 platforms
44-48 Old Brompton Road, South Kensington, London, SW7 3DY, Kensington and Chelsea, SW7 3DY
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 44-48 Old Brompton Road, is rated 4.5 out of 5 across 2,298 reviews on two platforms, including 160 Google reviews rated 4.5. See how it compares with other estate agents in Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotIsaiah is great
Isaiah has been very helpful with my queries relating to maintenance at my rental property keeping me informed at every stage.
Hi there, thank you for taking the time to leave a review. We're happy to hear Isaiah has been helpful in regards to the maintenance at your rental property. Please let us know if you need anything else and we'll be happy to help.
1/5
TrustpilotBullying & harassment by Chestertons’ Agent
I am being bullied by a Chestertons estate agent in respect of viewing the flat I occupy lawfully I have not even been in the property for 50% of the length of my contract (break clause) yet he was insisting that due to the short length of the contract he has a right to disturb my peaceful enjoyment of the property. I have already said no & he called again to bully me. This is harassment & I am writing this as part of my record keeping should this matter end up in court,I am simply not prepared to have people disturbing more than 50% of my contractual term. People wondering in & out of my space, nosing around in my wardrobes cupboards fridge freezer under the bed, footsteps all over my floors & rugs, disturbing my peace, & im paying rent that’s higher than the asking price which thankfully is unlawful with the new laws protecting tenants I ask Chestertons not to contact me again til the end of my contract is imminent A short contract of 9 months does not give you the right to break the law, I have a right a legal right to family life (article 8) & to the peaceful enjoyment of my property that I’ve paid to occupy, The landlord has expected me to take his mail to the concierge as if I’m his slave. They did not repair the TV in my room I had to buy a new one - he ignored my message re the tv, he argued that it worked when it clearly did not & now this. I’ve paid rent, I do not expect to be treated as if I’m living in a grace & favour flat, If Chestertons attend my premises without my permission I will call the police. It would be trespassing & harassment Theirs & the landlords financial interest do not delete my human rights nor the protection I have under the law. This is an attempt to drive me out of the premises early by making my stay untenable by forcing me to spend half of my time here in discomfort- this is harassment which is a criminal offence. Please stop. I deserve my peace. I’ve paid for it. I had to bid for this property because Chesterton said they received other offers & I had to bid way above the asking price. I’ve lived with no privacy as the blinds (mechanised) do not fully work exposing me to the outside world. Several emails I sent about this were ignored. Please stop bullying me & treating me like a squatter. Also I have developed a medical condition & been to A& E twice. I have a hospital appointment for further investigation in the coming weeks, however today after the agent called me & tried to force entry by telling me I had fewer rights due to the term of my contract I have begun to feel worse with pain spreading all over & I am going to A & E again. This is as a direct result of this insistent agent who only cares about prioritising his finacial interest. Should this matter go to court I will include pain & suffering in my claim for damages.
4/5
TrustpilotGreat Team at South Kensington office
Good service all round with the Team at the South Kensington office. Good advice and understood that tenancy must be right for both the landlord and the tenant. Many thanks to Aki, Lily and the rest of this very professional Team. Lia
Thank you for sharing your experience with Chestertons!
5/5
TrustpilotJuliette Dartois went the extra mile…
Juliette Dartois went the extra mile and did an excellent job!
Hi Jens, thank you for leaving a great review. We appreciate the support and are always here to help.
5/5
TrustpilotJuliette Dartois was amazing
Juliette Dartois was amazing. Thanks a lot for your cooperation and support!
Hi Daniil, thank you for sharing your experience with Juliette and we wish you all the best for the future!
5/5
TrustpilotChestertons is my local estate agent and they did a fantastic job at selling my property.
Chestertons is my local estate agent and is very familiar with the area. This extensive knowlege allows Chestertons to give an accurate price for properties, give support to vendors and provide informed knowledge to potential buyers. The Staff is very pleasant, approachable and very efficient. The team worked very hard for my sale and was successful. I am very grateful to them and was really impressed with their dedication. The 5 stars is amply justified.
Congratulations on the sale of your property Dominique and thank you for instructing us to carry this out for you. Wishing you all the best for the future!
5/5
TrustpilotEven though our offers weren’t successful…
Even though our offers weren’t considered, our agent Tamara Price was extremely helpful. She helped us with filling out our offer form and gave us advice on how to make better offers. She’s very patient and always answers questions promptly.
We are so pleased to hear this! Thank you.
5/5
TrustpilotHappy ending!
My husband and I have just moved to our new lovely property. Thanks to Natasha from Chestertons estate agency in Kew, she helped us to find the perfect property. She’s very professional, listens carefully and acting quickly. She’s very friendly and always smiling. Thank you Natasha!
Thank you very much for sharing your experience and we are delighted to hear how helpful Natasha was throughout the process.
5/5
TrustpilotVery happy with Lucy's management…
I am very happy with Lucy's management of my property. She consistently demonstrates professionalism and diligence, ensuring that both my property and tenants receive the highest level of care. Her attention to detail and proactive approach make me confident that my property is in safe hands. Lucy's effective management skills and her commitment to excellence set her apart.
Hi Yisa, thank you for your review. We're delighted to hear that Lucy has been on hand with the management of your property and everything is running smoothly. Should you need anything else, please do let her know.
5/5
TrustpilotMove in coordination for rental
After recently buying a flat through James Pendelton, I managed to have it rented out 1 week later. My move in coordinator, Suzan Salih, was exceptional. She was very prifessional and calming. She worked with me to achieve the necessary steps, checks, certificates, etc., and what needed to be done to create a perfectly smooth move in on a very tight schedule. Highly recommend.
Dear Nancy,Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Department at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
5/5
TrustpilotRufus and the team were exceptional
Rufus was very helpful when arranging viewings and presented the flat well. Him and the team guided us through the process throughly and in good timing. Chestertons have been amazing to work with and I’m exited to move into the new flat.
Thank you for sharing your review with us Helen!
5/5
TrustpilotGreat rental move out experience
Olympia was my Property Manager assisting in the move out from a rental property and made the whole process very smooth and was hugely helpful time and again. Thank you!
5/5
TrustpilotChesterton is generally good
Chesterton is generally good, but Naima Latif is the best. She is professional helpful approachable and responsive Whenever I call she responds and sorts the issue.
Thank you for your review Zahir, it's great to hear you find Naima approachable and responsive when an issue arises. Wishing you all the best!
5/5
Trustpilothighly recommended
I would highly recommend! I have found my apartment through Chestertons agency and was exactly what I was looking for. Stav was the associate that helped me to find this amazing apartment, and I cant thank him enough for his help. He was so efficient!
We are very pleased to hear this Katerina! Thank you for your review.
5/5
TrustpilotGreat Thanks to Katherine Ma for Her Tremendous Help
Chestertons is an excellent rental company! I had a great experience with them. Special mention must be made of Katherine Ma. Her service attitude is superb. She has a gentle voice and patiently answers all my questions. She provided sincere answers to my many inquiries and patiently taught me how to rent. I am extremely grateful for her help.
Hi Alonzo, thank you for the great review and sharing your experience with Katherine Ma. We are o glad she provided answers to your enquiries and had a superb attitude. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotAnn was super helpful and friendly with…
Ann was super helpful and friendly with our end of tenancy checks!
Hi Devangini, thank you for the kind words. We are so glad Ann was super helpful and friendly. We wish you all the best.
1/5
GoogleChestertons? The worst experience of my life!!! It happened some years ago but I am not ready to forget. I was litterally stold by a Property Manager, Justice Waterman and a friend of her, called Lee . And, all of this with Chestertons Managers entire suppport! TPO sentenced Chestertons responsible for everything. I was paid £1,000.00, by Chestertons, as a proof of responsability. I lost a great amount of money but learned an absolutely great lesson: do not trust too much!
4/5
TrustpilotGood negociation
Gene Lim is a very nice and understanding person. I’m renting a flat through Chestertons and I’m mainly dealing with Gene who has had been of a great help especially negotiating with my landlord.
Hi there,Thank you for taking the time to leave this review. We're pleased to hear that Gene has been able to offer a great service whilst you rent through Chestertons! We wish you all the best, and please do get in touch if you need any further assistance.
5/5
TrustpilotThe only Estate Agent you should use!
I have been in property for the best part of 20years and have to say Cory and Martina from the South Kensington branch of Chesterton's have by far blown me away with their proactiveness for finding me properties to rent. From my initial conversation with the Cory (director), totally understood my requirements and was very tentative from the get go. He then introduced me to one of senior negs (Martina), who has been outstanding to the point where I have never experienced such great customer service! Fantastic work guys and keep up the good work!
Hi Pranit,It's fantastic to hear how Cory and Martina were able to offer such exceptional service! Thank you for taking the time to leave this great review. Please do get in touch if you need any further assistance.Many thanks,Chestertons
5/5
TrustpilotEnd of panic!
I rang the management phone number feeling worried because my usual point of contact was away from the office and I had an urgent problem that could potentially have involved a good deal of money. Sam Heaps knew about the issue, gave me all the necessary information and sorted out my difficulty really quickly. Super-efficient and super-helpful, thank you!
Hi Maria, thank you for taking the time to write a great review. We are so glad Sam was able to help and gave you the necessary information and sorted out the problem. We are always here to help should you need anything further.
5/5
TrustpilotGreat experience with both Lettings and Sales
I had a great experience with both Lettings and Sales at Chestertons over the last 10 years. In particular, both Ian and Catherine from Sales have been instrumental in negotiating a very good offer on a property I was selling and in actively engaging with the buyer and the buyer’s solicitor in getting the exchange and completion over the line.
Good afternoon, thank you for writing such a great review and sharing your 10 years experience with Chestertons. We are so thrilled by the kind words and really appreciate the support. If you ever require any further assistance, we will be happy to help.
5/5
TrustpilotHigh Commitment to Customer Service
Over more than five years Zosia Gray has provided excellent customer service. She responds to our needs and is always clear and fair. She has often gone above and beyond for us and dealt with all our queries and concerns. I would move firm to stay with Zosia.
Hi East, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotSmooth process and excellent experience…
Smooth process and excellent experience so far by Suzan Salih and team. Prompt communication and explanation of the process.
Dear Dimitrios,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotFantastic service and experience
Juliette has been brilliant to deal with - super responsive and helpful!
Hi Alisdair, thank you for the review. We are so glad Juliette was responsive and helpful. We appreciate the support.
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