Trusted Agent profile · Kensington and Chelsea
★★★★★
2,489 reviews across 2 platforms
30 Ledbury Road, Notting Hill, W11 2AB, Kensington and Chelsea, W11 2AB
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 30 Ledbury Road, is rated 4.5 out of 5 across 2,489 reviews on two platforms, including 187 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chestertons Notting Hill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience working with Rosie…
Great experience working with Rosie Mummery! She reached out to me about a flat she thought I'd like... I just moved in this weekend :)
Thank you for your review and congratulations on your new home Nicole. Wishing you all the best!
5/5
GoogleSophie was extremely accommodating in helping me find and get my dream apartment in Notting Hill and went above and beyond to make the process as stress-free as possible. I couldn't recommend her more. Thank you so much!
5/5
TrustpilotCouldn’t recommend more!
Super professional experience with Conor Bunn - would recommend him to anyone!
Hi Meghan, thank you for taking the time to leave a review for Conor, he'll be delighted to see this. Wishing you all the best!
5/5
GoogleExceptional is the first word that springs to mind. Both Richard and Iain nurtured all parties throughout the process in a seamless manner, irrespective of hurdles that were presented. Look forward to the next transaction.
5/5
TrustpilotTamara and the Chestertons team were a…
Tamara and the Chestertons team were a great help during our move! Going above and beyond to get the deal across the line. Extremely happy with the service!
Hi Harry, congrats on the move and your new home! Should you need anything further, please do not hesitate to reach out to Tamara and the team. Best wishes!
5/5
TrustpilotI have been using JP for a number of…
I have been using JP for a number of years now and they are reliable and responsive. Suzan, Chris and the lettings team all do a good job
Dear Beth,Thank you for your 5* review of the service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We look forward to continuing to work with you.
5/5
TrustpilotZosia handled my tenant renewal…
Zosia handled my tenant renewal brilliantly - continued communication and advice on the market really helped the process run smoothly
Dear Liz,Thank you for your 5* review of the recent service you received from our James Pendleton Renewals team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotI have been a client at Chestertons…
I have been a client at Chestertons ever since 2007, and they have always maintained a high level of efficiency, excellence, and professionalism. In other words, they get the job done.
Long-standing relationships are at the heart of what we do at Chestertons, thank you for trusting us all these years - we hope to continue working with you for many more! Best wishes
3/5
TrustpilotLetting process was ok although they…
Letting process was ok although they should introduce a meeting to talk through contractual terms clause by clause to create alignment and set expetations. I was sent a contract via docusign and asked to review and approve overnight. Still early days but I am not sure the optional management fee is worth it. They don't seem to do much and whenever they do have to manage something they charge for it separately with an expensive supply chain. They charged me 4 times as much for a smoke alarm as what it cost on Amazon even though they acknowledged it didn't need an expert to fit it.It is still early days and hopefully in a few months time I will be able to write a more positive review.
5/5
GoogleExcellent letting service. Chestertons has a full service letting team who respond quickly and efficiently. Its on-line platform allows easy access to useful information and relevant documentation.
Hi Stephen, This is really great to hear, thank you for taking the time to leave this review! We're so pleased to hear our Lettings team were able to offer an efficient service. Please don't hesitate to get in touch if you need any further assistance.
5/5
TrustpilotMews rental
Chestertons have rented my Mews house out for over five years and I have been very impressed by the quick and efficient management offered by Mark Kardos.
Hi Tom, thank you for letting your property through us for the past five years and for your kind words around Mark - it's been a pleasure!
5/5
TrustpilotIt was helpful to have good property…
It was helpful to have good property and housekeeping services during the rental!
Hi Junfeng, thank you for your feedback, we really appreciate you letting us know. If you need any future assistance, please let us know. Best wishes!
5/5
TrustpilotEfficient service
Ellie Zambakides recently contacted me about a PAT review at my flat. She organised it promptly and without fuss and I now have the report. Excellent.
Thanks Gareth!
5/5
Trustpilotgood service for apartment 17
Overall good, also thanks for Xiaoyi's support on sorting out the bill issues
Hi Yanghe, thanks for the great review. Should you need any further assistance, we will be happy to help.
5/5
TrustpilotSuzan Salih Feedback
Suzan Salih always super responsive, excellent customer service and friendly! Keep up the great work. Thank you!Will Q
Dear Will,Thank you for taking the time to inform us of the positive experience you have recently had with our team. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
5/5
TrustpilotKew branch
Natasha at the Kew branch was incredibly helpful and supportive throughout our entire (lengthy) flat selling process. She went above and beyond to keep us in the loop and was always just a phone call away; nothing was too much trouble. I would highly recommend the team.
Thank you for the glowing review. Natasha and the team in Kew have passed on their best wishes.
1/5
TrustpilotDisorganised and unprofessional
My experience with Chestertons was extremely negative. They did not treat me with respect and wasted my most precious resource of all -- time. They are very disorganised and several times they did not keep appointments without bothering to call and cancel. Finally, when they were showing our home they let tenants wander around the house without accompanying them and were not serious about adhering to Covid safety protocols, which is equally disrespectful and not safe.This company should treat tenants (and prospective tenants) with the same respect they do landlords, because word of mouth is important for any business. They should also get organised internally, I'm happy to arrange viewings of my home, but I am not an adminstrator or scheduler for your company (hire one!). Is is pathetic when the agent calls you to double check the time of an appointment their colleague has booked! Finally, no-call & no-show is never acceptable -- not even once, there is nothing more disrespectful.
5/5
TrustpilotBasil F a great agent at Chestertons
I recently viewed and applied for a rental property which Basil F was managing. Although the offer didn't go ahead (which would normally leave me deflated) instead, I walked away impressed by Basil's diligent, attentive and polite approach. I felt as if he was on "my team" to be successful and look forward to contacting Chestertons again. I will select them if I notice there are multiple agency listings for the same property based on my great experience. Thank you.
5/5
TrustpilotTenancy renewal
Pa-Reis McAllister from Chesterton's tenancy renewed our tenancy and liased with the tenant and made the process simple and straightforward 👍
Hi Azhar,Thank you for taking the time to write a review. I'm glad you had a great experience with Chestertons and we hope you have a wonderful 2024!
5/5
TrustpilotTamara Price from Chestertons South…
Tamara Price from Chestertons South West lettings has gone above and beyond to help us move into our rented flat. She has been extremely diligent and helpful, and guided us through the whole process, keeping us updated every step of the process. Thank you so much!!
Your feedback is highly important to us, and allows potential clients to make a fair judgement when deciding whether to use Chestertons as their agent. Thank you for taking the time to post a review.
5/5
TrustpilotVery adaptable and professional
Very adaptable and professional service. This could not have happened without Martins. Since day one, he delivered. From waiting for us the first day to deliver the keys late at night, to being always accessible and ready.
Thank you so much for your feedback Alvaro, we're delighted to hear Martins was on hand from start to finish. Wishing you all the best in your new home!
5/5
TrustpilotI had a great experience with Amanda…
I had a great experience with Amanda Goodman through a tenancy swap. Highly recommend!
Hi Angus, thank you for taking the time to leave a review for Amanda and we're happy to see that everything went smoothly during the tenancy swap. Should you need anything else, please do let us know.
5/5
TrustpilotChestertons South West Lettings, Jasmine
Incredibly positive experience with Chestertons, and specifically Jasmine. Nothing was too much trouble and she was always on hand to help with any issues, no matter what time, even after we had moved in. Prompt replies, excellent communication and very professional and kind.
Thank you for the 5 stars!
5/5
TrustpilotA Very Happy Landlord
Jasmine was very constructive, friendly and extremely helpful, especially communicating between us-the landlords, and the prospective tenants. All the details were promptly given and any problems encountered were quickly sorted.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Notting Hill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
