Trusted Agent profile · Kensington and Chelsea
★★★★★
2,489 reviews across 2 platforms
30 Ledbury Road, Notting Hill, W11 2AB, Kensington and Chelsea, W11 2AB
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 30 Ledbury Road, is rated 4.5 out of 5 across 2,489 reviews on two platforms, including 187 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chestertons Notting Hill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
Excellent service, and always want to help. Very pleased, and always ready to listen and help. Both Stephen and Hugo are reliable and helpful. I can't fault them.
Thank you for leaving us a 5 star review - so pleased to hear how helpful Stephen and Hugo have been
5/5
TrustpilotI have worked closely with Marianna…
I have worked closely with Marianna over the last year - she has been incredibly professional throughout and a pleasure to work with
Hi Ben, thank you for taking the time to leave a review for Marianna. It's great to hear that she's been a pleasure to work with!
5/5
TrustpilotChestertons 5 star rental management
Chesterton have managed my rental property for over 10 years. They have done so efficiently and professionally, removing and stress form the letting experience.
Thanks Lucy, we're really happy to have been working with you for so long. Have a great weekend.
5/5
TrustpilotGreat service
Great service, really appreciate our manager Kyle Whittaker. Fast very good at reaction. There’s been 2 times we asked for assistance. It was immediate.
We're so pleased to read this, thank you
5/5
TrustpilotLandlord support
Graham @ Chestertons has been a steady voice of reason, supporting me on many occasions as a landlady, from dispute resolution, understanding complex legislation and supplier negotiations. I have truly valued his support which has been invaluable over the last year.
Thank you for your review Caroline! We are so pleased to hear this.
4/5
TrustpilotNatasha Evans review
I have found dealing with Natasha Evans a breath of fresh air. She is professional, responsive and reliable and I highly recommend her.
Thank you very much for the review Sally
5/5
TrustpilotFantastic work, helpful, speedy and costs well managed
Fantastic work by Colette O' Sullivan to speedily arrange electrical work which needed doing at our property, efficient, helpful and cost-effective, thank you!
Thanks so much Zoe - we're always on hand should you need us!
5/5
TrustpilotMy review is for Sharn who has been…
My review is for Sharn who has been extremely helpful and understanding. She quickly sorted out a mess I'd made and has been really patient with me.
5/5
TrustpilotGreat service & excellent rents achieved
We've had a great service from Gary & Zoe at Chestertons SW Lettings. They've managed to find us two sets of great tenants at some of the highest rents in the area. Very efficient and courteous, would recommend them to anyone.
Thank you for sharing!
5/5
TrustpilotGreat job by Max West
Great job by Max West. He made the renewal of my tenancy agreement a swift and easy process.
Hi Tom,Thank you for the great review. We are glad Max was helpful and made the process easier for you. Best Wishes!
5/5
TrustpilotTamara Price
Tamara Price, was really helpful in our search for a property and helped use get one across the line. Was always very punctual and gave us great guidance to help us get there property we most wanted
Thank you for sharing Harry!
5/5
TrustpilotTamara Price from South West lettings…
Tamara Price from South West lettings was very helpful in helping us with our property search. She responded quickly to help book viewings as well as suggesting other potential properties that met our search criteria. She was then very supportive through the offer process.
A positive customer experience is our upmost priority, so it is great to receive such positive feedback.Thank you from Tamara and the Chestertons team.
5/5
TrustpilotHelpful estate agents who quickly…
Helpful estate agents who quickly helped me find a flat for me and my cat!
Hi Anna, congratulations on your new home! It was a pleasure to find somewhere for you and your cat. Should you need any further help, please do not hesitate to get back in touch.
1/5
TrustpilotUtterly incompetent
Utterly incompetent. Cash buyer for a flat and they will not respond to repeated viewing requests. Fulham branch I would avoid like the plague. If I was the seller I would replace them immediately
5/5
TrustpilotJuliette dartoix was very helpful
Juliette dartoix was very helpful. Great experience !
Hi Cecile, thankyou for the great review and kind words. We are so glad Juliette was helpful and made it a great experience. Should you need any further assistance, we will be happy to help.
1/5
TrustpilotStudents in Kensington/ Notting Hill
We could make a movie about this but a youtube video is sufficient.We signed a contract with Chestertons to live in Kensington, October 2019, Before signing we wrote a clause that stated that we could terminate the contract after six months since our school ended in June 2020 and we knew beforehand that we did not need the apartment after that. Since we were students, we agreed to pay six months in advance with the second installation in February 2020. The second installation covered the period April - October 2020 which we thought were interesting since we were supposed to move out after June 2020. We called and emailed Chestertons inquiring about this and got the answer that we must still pay six months in advance and that later on we would be refunded. So we did.When later terminating the apartment Chesterton came back to us stating that there was a law saying that the landlord could keep our advanced already paid rent from the period June to October. And that any written and verbal agreements between us and Chestertons are not valid anymore. It turns out that the landlord bought the flat via Chestertons and uses Chestertons as the exclusive letting firm. Reckoning the landlord a very important customer and it became apparent that they had no interest in solving our issue. Since we were stuck with the apartment we tried to transfer the apartment to other tenants. Something that Chestertons was disinterested in, showing no intentions to help us at all. Interestingly though, we got advised from Chestertons that we should try to let the apartment via Spareroom, a third-party website, which was a clear violation to our letting contract (probably not appreciated by the landlord).After visiting their office several times a week (arguing back and forth about how somehow we were at fault?) they eventually got fed up and transferred/let the apartment to new tenants (at the time the apartment had already cost us a lot of additional fees). But the ordeal wasn't over.To prevent any trouble when moving out we hired a premium cleaning service with a 48 hour guarantee, told both the "external" end of tenancy firm and Chestertons during checkout that they should come back to us within 48 hours if they were not satisfied. The apartment was in immaculate condition, also shown by the pictures taken by the external firm. Still, when we are now presented with our deposit return they want to charge us 339 pounds for a final "wipedown" (their words) of the kitchen area. Strangely interesting not only because they haven't contacted us about it beforehand, but also because the cleaning for the entire apartment amounted to 229 pounds. And the icing on the cake, brace yourself. When we got the apartment there was a USED toilet brush in place that we by natural reasons replaced with a new one. That new toilet brush was disposed when cleaning the apartment before the end of tenancy. According to a fee from Chestertons, they would have wanted us to leave it there or reinsert the old one. If that is the policy, may so be, I guess all firms have different standards, however a particularly interesting policy during these times. During this whole time, every bit of communication has been forced from our side because Chestertons does not have a reliable process guiding the tenants between different departments. Often ending up with us ourselves being the project leader.We are making a short video about it on youtube that will be up in a bit.And you know what, still waiting for that deposit. The firm have stopped answering since a week ago, again.Thank you for reading and please contact me if you would like to know more or are having the same issues.
5/5
TrustpilotThey rent my flat out brilliantly
They rent my flat out brilliantly - I do literally nothing and everything is sorted for me. Rent on time and they're charming.
Hi Dominic, we really appreciate your feedback and thank you for choosing Chestertons to manage your flat. If you need anything else, we're only a phone call or email away.
5/5
TrustpilotReally good support for transaction
Really good support for transaction . Efficient and reliable .
Hi there, thank you for leaving a review for the team. Should you need anything else, please feel free to reach out to us. Wishing you all the best!
1/5
TrustpilotIf i could rate zero i would
If i could rate zero i would. They are completely negligent. Ive never wished to sue anyone before dealing with this company. Now, I want to sue all of them.
Hi Melissa,Thank you for taking the time to leave a review. We're sorry hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so we can investigate and raise this with the appropriate team. Many thanks,Chestertons
5/5
TrustpilotMy first impressions of Isaiah Samuels…
My first impressions of Isaiah Samuels who has just started managing my rental flat are very good.
Hi Robert, thank you for sharing your experience with Isaiah, he'll be delighted to read this. Please feel free to reach out to him if you need anything else. Best wishes!
5/5
TrustpilotExcellent service helped out me and my…
Excellent service helped out me and my family very much and I’m grateful. Very much trustworthy
Hi John, we appreciate you taking the time to leave a review and thank you for your feedback. We're delighted to hear that you found us trustworthy and we were able to help you and your family. Let us know if you need anything else in the future!
5/5
TrustpilotVery responsive
Very responsive, personable and knowledgeable regarding the local market. Represented our interests well and didn’t just keep eyes on the commission. Super professional, organised and diligent.
Thank you for the 5 star review Mark!
5/5
TrustpilotTom H of the South Ken office is…
Tom H of the South Ken office is excellent. He is incredibly helpful, proactive, charming and an excellent negotiator. Nothing is too much trouble for him, and he really made the whole letting process seamless and stress-free. Thank you!
Thank you for the wonderful review!
5/5
TrustpilotI would highly recommend Chestertons
I would highly recommend Chestertons - my experience with them has been very good. They were efficient, professional and always went the extra mile to help with details. Also, it’s great to deal with a friendly and positive team!
Thank you for your review Carolyn. We are pleased to hear this!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Notting Hill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
