Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing Customer Service
I was first shown round our flat by Katherine who was lovely and incredibly helpful. Stav managed our let overall and he also went above and beyond. This was by far the easiest renting experience I've had with an estate agents and have Stav to thank for that.
GS · 11 November 2021
Agent replied · 22 October 2024
Thank you for the five-star review, we are so pleased to see how helpful Katherine and Stav were!
★★★★★ 5/5
TrustpilotNiema Latif from Chestertons provided…
Niema Latif from Chestertons provided and excellent service renewing my tenancy. I highly recommend Chestertons.
Zoltan · 31 July 2024
Agent replied · 22 October 2024
Hi Zoltan, thank you for the great review. We are so glad Niema provided excellent service. Thank you for the recommendation, should you need anything else we will be happy to help.
★★★★★ 5/5
GoogleIt is always a pleasure dealing with the team at Chestertons Notting Hill. I would like to thank Iain, Shereen & Tracy for their professionalism and communication to ensure that objectives are achieved as smoothly as possible. I look forward to future dealings.
Mark · 24 October 2017
★★★★★ 5/5
TrustpilotI had an incredible and seamless…
I had an incredible and seamless experience with chestersons especially with Dawn Cunningham. Even though I wasn’t in town, she went out of her way to make the whole process seamless and comfortable. She’s been incredible with all questions and problems I’ve had.
Aditi · 14 July 2022
Agent replied · 22 October 2024
Thank you for leaving your review! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotAngie Oliver (Chestertons South West…
Angie Oliver (Chestertons South West Sales) was always available to answer my questions and guide me through a difficult first stage in the sales plan, not related to her nor Chestertons, she brought it back on board and we completed on time and before our anticipated deadline.
Michael · 8 December 2021
Agent replied · 22 October 2024
Thank you for sharing Michael! We are pleased to hear this.
★★★★★ 1/5
TrustpilotAwful company
Awful company. Wouldn’t return my deposit. Avoid !!
Shane · 11 November 2024
Agent replied · 25 December 2024
Hi Shane, we're sorry to see you have left this review. In order for us to investigate this further, you should receive an email from Trustpilot asking for more details. As soon as we receive these, we will happily look into the situation for you.
★★★★★ 5/5
TrustpilotRental Search
Had a great experience with Chestersons thanks to the help of Juliette Dartois.
Liam · 22 August 2024
Agent replied · 22 October 2024
Hi Liam, this is wonderful to hear. Thank you for sharing your experience with Juliette and we wish you all the best!
★★★★★ 5/5
TrustpilotGive Lauren Christy a promotion!
Lauren Christy @ the S. Ken office helped us find our dream flat. We had a particular flat in mind and she was very professional and rigorous throughout our (long) search. Her passion for the industry and helping people really shun through. Thanks again, Lauren!
Michael · 12 March 2022
Agent replied · 22 October 2024
Thank you for your review Michael! We are so pleased to hear of your positive experience with Chestertons.
★★★★★ 1/5
TrustpilotVery bad service from the property…
Very bad service from the property manager, Angelina Malinina.
Gerda · 24 October 2024
Agent replied · 25 December 2024
Hi Gerda, thank you for your feedback. We understand you’ve had a chance to speak with Angelina over the phone and she's working to address and resolve the issues you raised and is committed to improving the communication going forward. Your experience matters to us and we’re here to ensure we get it right.
★★★★★ 5/5
TrustpilotJoyce Pau…
Joyce has recently taken over managing our property. She quickly grasped what work was needed, liaised with the tenants and arranged for workmen to be engaged.Well done.
Sarah · 15 November 2023
Agent replied · 22 October 2024
This is amazing to hear Sarah, thank you for taking the time to provide this feedback. Feel free to reach out to Joyce and the team if you need anything else!
★★★★★ 5/5
GoogleIain Begg and his team are to be congratulated on running an efficient and professional team. This was a difficult sale in exceptional circumstances and Chestertons behaved ethically throughout the whole process. Many thanks for your hard work.
Ernesto Di Michele
Ernesto · 24 October 2018
★★★★★ 5/5
TrustpilotDelight to deal with
Chestertons and Tamara Price have been amazing in the search for a tenancy. Extremely responsive and transparent throughout the entire process. Easily one of the best Agents I’ve dealt with.
Edward · 31 August 2023
Agent replied · 22 October 2024
Hi Edward, thank you so much for your feedback. We're happy to hear Tamara and the Battersea team assisted you with your recent tenancy search! Should you need any future help, please feel free to reach out. Best wishes!
★★★★★ 5/5
TrustpilotArsida was 10/10
Arsida at Chestertons went above and beyond to help us get into our new place so quickly, despite many issues she persisted and thanks to her efforts we are very happy with our new home! :)
Adam · 7 March 2023
Agent replied · 22 October 2024
Hi Adam, congratulations on your new home! We're happy to hear Arsida assisted you so quickly, despite some issues that may have popped up. Wishing you all the best!
★★★★★ 5/5
TrustpilotWe had a great experience with Jack…
We had a great experience with Jack Osmond in buying a flat in Nell Gwynn House in Chelsea. He found us another flat almost immediately after we ran into survey problems on a previous flat that we had agreed to buy. His service and follow-up were exceptional.
Anonymous · 10 November 2021
Agent replied · 22 October 2024
Thank you for the five-star review!
★★★★★ 5/5
TrustpilotWe have dealt with this particular…
We have dealt with this particular Chestertons branch for 12 years now, and in all that time have had no reason for complaint. Any queries have been dealt with promptly and efficiently.
Yvonne · 30 June 2023
Agent replied · 22 October 2024
Thank you so much for the 5 star review, here's to another 12 years!
★★★★★ 5/5
TrustpilotRecommend Charlie (SW lettings)
Charlie from the lettings team (SW) is an absolute star. He was always responsive and available to talk and guided us through the whole process, from the initial viewing right through to key pickup. The Chestertons letting process is slick and cost effective too. I would definitely recommend!
Shanthan · 18 August 2021
Agent replied · 22 October 2024
Charlie will be very happy when reading this - thank you for your feedback!
★★★★★ 5/5
TrustpilotMy past experiences with Chesterton has…
My past experiences with Chesterton has been positive and rest assured. I was taken care of by your steamed team.The staff need to be praised for taking care of each client individually.
Baharak · 18 August 2021
★★★★★ 5/5
TrustpilotMy wife and I had a great experience…
My wife and I had a great experience with Chestertons, specially with Imogen. She was truly prompt with our viewing requests and made us feel comfortable. I will definitely recommend Chestertons.
Customer · 7 March 2025
★★★★★ 5/5
TrustpilotMatthew from SW Lettings
Matthew was helpful, friendly and clear from our first meeting to the handover. I would recommend Chestertons lettings and am very happy with the help and guidance Matthew and the team provided
Derek · 13 August 2021
★★★★★ 5/5
TrustpilotAbsolute pleasure!
Working with Chestertons has been an absolute pleasure! As as inventory company, our job can be very time critical when it comes to timings, Sarah, Madi and the rest of the team are always efficient. We look forward to continuing working together in the future!
Sean · 9 February 2022
Agent replied · 22 October 2024
Thank you for sharing! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotUsed Chestertons for a number of years…
Used Chestertons for a number of years to rent our Property in E14, responsive and good service - Shakil Khan particularly helpful on the Property Management side.
Dave · 31 October 2023
Agent replied · 22 October 2024
Thanks Dave - we've shared your review with Shakil :)
★★★★★ 5/5
TrustpilotHow to rent your flat in Battersea
If you are renting a flat then I can truly recommend the Battersea Park branch of Chestertons . I've been renting through them now for over ten years and I've hardly had a day when my property has been empty. Their ability to find new tenants, fix whatever needs fixing and manage every detail of the changeover of tenants is truly amazing. They have an excellent team in Camillo Degregorio, Charlie Carter & Andrew Ogley who keep you posted with developments and more importantly just get the job done. You may think this review is a little over the top but I can promise you is no exaggeration.
Chris · 3 August 2021
★★★★★ 5/5
TrustpilotHighly recommend for lettings
Highly recommend for lettings. As a Landlord of a residential flat in Balham, I have used the JP team for many years now to find my tenants and they have always acted professionally and promptly. A pleasure to work with.
Emma · 12 September 2022
Agent replied · 22 October 2024
Dear Emma,Thank you for your 5* review of the service you received from our James Pendleton Lettings team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us and for your continued support.
★★★★★ 5/5
TrustpilotJessica Wilson facilitated a very…
Jessica Wilson facilitated a very smooth transition to our new home in Barnes with a seamless process from offer agreed to move in. Jessica couldn’t have been more helpful.
Conor · 1 September 2023
Agent replied · 22 October 2024
Hi Conor, thank you for your feedback! We're happy to read that Jessica made the process from offer agreed to move-in an easy one. Enjoy your new home and if you need anything else, please do get in touch.
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