Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy property has been on a full managed…
My property has been on a full managed let with Chestertons since 2010. I have found their service to be very professional. The property management team is excellent. I get an immediate reply from them to all my queries. I recommend using Chestertons to all landlords
Khurram · 10 October 2023
Agent replied · 6 February 2025
This is amazing to hear that we've managed your rental property for over a decade, thank you Khurram! If you need anything at all, we're only a phone call or email away. Best wishes!
★★★★★ 5/5
TrustpilotPurchased a property through…
Purchased a property through Chestertons and they were great, Rae was amazing throughout!
Lana · 11 May 2022
Agent replied · 6 February 2025
Thank you for the 5 stars, so pleased to read how helpful Rae has been
★★★★★ 5/5
TrustpilotI’ve just started my tenancy with with…
I’ve just started my tenancy with with JP and my whole experience has been great starting with the letting Manager Toby Gardiner and finally Suzan Salih ( Tenancy and renewals consultant)Both Suzan and Toby have been very helpful throughout the whole process and were very prompt. Highly recommend!
F · 10 August 2023
Agent replied · 6 February 2025
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotI’ve just started my tenancy with with…
I’ve just started my tenancy with with JP and my whole experience has been great starting with the letting Manager Toby Gardiner and finally Suzan Salih ( Tenancy and renewals consultant)Both Suzan and Toby have been very helpful throughout the whole process and were very prompt. Highly recommend!
Elma · 10 August 2023
Agent replied · 20 February 2025
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotChestertons Rentals
Have been using Chestertons for years for the rental of my property and found their service excellent. Finding the tenant is easy, dealing with all the problems afterwards is what differentiate Chestertons...
Francois · 17 July 2024
Agent replied · 6 February 2025
Hi Francois, thank you for taking the time to write a review. Its great to hear how you found Chestertons service excellent. We appreciate the support and should require anything else, we will be happy to help.
★★★★★ 5/5
TrustpilotVery well organised effort to help us…
Very well organised effort to help us move into our new homeSuzan Salih has provided a great service as move in coordinator and has chased results and been available when in need of urgent assistance
Roua · 21 May 2024
Agent replied · 6 February 2025
Dear Roua,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotSum yee was fantastic!
I would like to highly recommend the services of Chestertons, especially agent Sum yee! In fact, she was sensational: kind, proactive, transparent, with great knowledge about the property and the real estate market, in addition to having worked hard to make the business work. Definitely, if you need to rent a property, you can trust Sum yee.
Gustavo · 15 October 2022
Agent replied · 6 February 2025
Thanks so much for this wonderful review, Gustavo. We are delighted to hear that Sum Yee was able to help you, and leave such an impression!
★★★★★ 5/5
TrustpilotGary has been exceptional
Gary has been exceptional, no other words to describe him.
Angela · 24 August 2022
Agent replied · 6 February 2025
What a wonderful review, thank you - we've shared this with Gary!
★★★★★ 5/5
TrustpilotThe Chestertons Property Management…
The Chestertons Property Management team (Vanessa Newman-Wright in particular) are highly professional and excellent problem solvers.
EJ · 5 March 2025
Agent replied · 6 February 2025
Hi EJ, thank you so much for taking the time to leave this review. It's amazing to hear that we've managed your property for the past year and Angelina has given you first-class service. Should you need anything further, please feel free to get in touch.
★★★★★ 5/5
GoogleI had the pleasure of dealing with Irina (Obolevica) in the letting of a couple of my company's flats. She was utterly professional and knowledgeable and friendly and proactive.
Kyriacos · 25 August 2024
Agent replied · 24 October 2024
Hi Kyriacos, thank you for great review and sharing your experience with Irina. We are glad she was professional and friendly. We appreciate the support and should you require any further assistance, we will be happy to help.
★★★★★ 4/5
TrustpilotSwift response from Carl James (CJ)…
Swift response from Carl James (CJ) ensured that i had the assistance that I needed quickly to solve the problem at hand
AV · 10 December 2024
Agent replied · 6 February 2025
Hi AV, thank you for the great review. We appreciate the positive feedback and wish you all the best.
★★★★★ 5/5
TrustpilotMadi was brilliant
Madi was brilliant. Transparent, proactive and always keen to help. Would recommend!
CP · 5 May 2022
Agent replied · 6 February 2025
Thank you for sharing!
★★★★★ 5/5
TrustpilotPositive Experience
Vanessa Newman-Wright always provides an excellent service, promptly replying to emails and resolving any issues that occur in the property. We are very grateful to have Vanessa as our property manager.
Katie · 17 July 2024
Agent replied · 6 February 2025
Hi Katie, It makes us happy to read that Vanessa provided an excellent service and replied promptly to emails. Should you need anything else, please do not hesitate to reach out to her and the rest of the team. Wishing you all the best
★★★★★ 5/5
TrustpilotSt. John’s wood
Charlotte and her entire St. John’s wood team was fantastic - professional , accessible and courteous throughout
Uludapatha · 22 January 2026
★★★★★ 5/5
TrustpilotKacey Naish - Chesterons
We had a great experience with Kacey, who was always available to help with our issues. She is friendly, helpful, and a valuable asset to the Chestertons real estate team.
Ross · 1 August 2024
Agent replied · 6 February 2025
Thank you for taking the time to leave a review, we've passed on your lovely words to Kacey and the team
★★★★★ 5/5
TrustpilotGood stuff
Good stuffI have recently added a second property for JP to manage. As usual Sam ,Suzan, Zosia and Matt have all made the onboarding of the property and new tenant very easy. Long may it continue. Thanks all.
Hugh · 28 February 2024
Agent replied · 6 February 2025
Dear Hugh,Thank you for taking the time to inform us of the positive experience you have recently had with the Letting and Property Management team of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for providing us the opportunity to look after another property for you. Wishing you all the best.
★★★★★ 5/5
TrustpilotExcellent service.
Excellent and timely help from property manager, Xiaoyi Fan, during my recent move. I really appreciate it. Julian Skinner
Julian · 13 January 2025
Agent replied · 6 February 2025
Hi Julian, thank you for taking the time to leave some positive feedback. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotAn excellent service selling my flat
An excellent service selling my flat . Two highly professional , sensible and focussed individuals , Jonathan and Jon who set the right price , presented the property very well and were tenacious and helpful right to the end to see the transaction through .
Stuart · 15 September 2023
Agent replied · 6 February 2025
Hi Stuart, congratulations on the sale of your flat! We're delighted to hear Jonathan and Jon were on hand to help throughout the process. Should you need any help in the future, we're here to help. Best wishes!
★★★★★ 5/5
TrustpilotFantastic experience working with Bradley George
Working with Brad gave us the most important thing we could ask for when selling our property, piece of mind and confidence. He went the extra mile communicating clearly and regularly to ensure we were kept up to date throughout the entire process.Professional, friendly and knowledgeable, having Brad in our corner made all the difference.
Sarah · 8 November 2022
Agent replied · 6 February 2025
Thank you for taking the time to leave this review Sarah, we're so happy to hear Brad went the extra mile in helping you sell your property! Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotThank you ‘Team Chestertons’
Chesterton’s are a well-rounded professional company offering exceptional service. Amanda Goodman, our tenancy renewal consultant, has negotiated three new rent extensions to date by providing quick and professionally qualified advice
SF · 25 July 2024
Agent replied · 6 February 2025
Hi SF, thank you for your review and compliments for Amanda. We're happy to hear she navigated multiple rent extensions for you and kept you informed along the way. If you need anything else, please let us know.
★★★★★ 4/5
Trustpilotit was very good experience service…
it was very good experience service provided by Lavie and Ayse. Appreciated their follow up and assistance.
Saif · 6 February 2025
Agent replied · 6 February 2025
Thank you for the great review. We appreciate the kind words. Wishing you all the best.
★★★★★ 5/5
TrustpilotOutstanding property manager, Sarah is a real gem
We recently moved house to a new property which is managed by Chestertons, and our property manager is Sarah Doyle.
Peter · 20 December 2025
★★★★★ 5/5
TrustpilotChestertons rental and sales services
Chestertons managed our 4 bed property in Barnes for two years whilst we lived abroad. After our return we decided to sell the house through them and they did a good job of marketing and getting potential buyers through the door through to the actual sale. I have no hesitation in recommending them for sales or rental management.
Jonathan · 23 June 2022
Agent replied · 6 February 2025
Thank you for sharing!
★★★★★ 5/5
TrustpilotExcellent process from Cormac
Excellent purchase process led by Cormac in the Battersea office, always very punctual with communications and was very appreciative of the timeframes needed, very smooth purchase in the end, thank you!
Chris · 2 July 2024
Agent replied · 6 February 2025
Hi Chris, thank you for taking the time to leave a review for Cormac. We're thrilled to hear that the purchase process went smoothly. Wishing you all the best!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
