Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Service and Professionals
We've been renting a property for many years and it's been managed by Chestertons. Our most recent property manager, Joyce, is very thorough and an excellent professional. We couldn't recommend her more! Also, we highly recommend Chestertons as an agency.
Ines · 6 June 2024
Agent replied · 6 February 2025
Hi Ines, thank you for your review and being one of our loyal tenants. We're so happy to hear that Joyce has been on hand for anything you've needed, we'll make sure to pass on your compliments to her. Wishing you all the best!
★★★★★ 1/5
TrustpilotWorst agency to deal with!
Worst agency to deal with!They are completely unprofessional!!! They try to be nice before you sign the contract and afterwards they never get anything fixed and never call you back. I have been in the apartment for more than 2 months now and still they haven't fixed the issues I reported in the first week of moving in.I would really advice you don't rent with them!
Alaa · 28 May 2022
Agent replied · 6 February 2025
Thank you for getting in touch Alaa. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
★★★★★ 5/5
TrustpilotStav was great and extremely useful
Stav was great and extremely useful - he made what is meant to be a stressful process very seamless!
Tom · 9 April 2022
Agent replied · 6 February 2025
Thank you for your review. We are pleased to hear this!
★★★★★ 5/5
TrustpilotExceptional Service and Responsiveness at Chestertons
My experience with Chestertons has been outstanding, particularly because of the professionalism and promptness of Emma Wilbourne and Lavie Kim Marla in responding to queries and providing feedback. I highly recommend Chestertons, as well as Emma and Lavie Kim, for their excellent service.
Artur · 8 April 2024
Agent replied · 6 February 2025
Hi Artur,Thank you for taking the time to write a great review and sharing your experience. Its great to hear that Emma and Lavie were so professional and prompt when responding to queries.We appreciate the support.Best wishesChestertons
★★★★★ 5/5
TrustpilotSmooth process
Everything went smooth from the first contact till the contract signing. Nishaad guided us through and answered our questions quickly
Quentin · 15 February 2022
Agent replied · 6 February 2025
Thank you for sharing!
★★★★★ 4/5
TrustpilotHugo was proactive
Hugo was proactive, professional and helpful with securing a new tenant for my flat I’m continuing to rent out
Allison · 5 April 2022
Agent replied · 6 February 2025
Thank you Allison! We are pleased to hear this!
★★★★★ 5/5
Trustpilot5 stars
Just secured our flat and the welcome box is so thoughtful from Chestertons. Millie was awesome!
Don · 19 August 2022
Agent replied · 6 February 2025
Thank you!
★★★★★ 5/5
TrustpilotThis is the most efficient agency I…
This is the most efficient agency I have ever encountered, and it takes no more than a week from the time I contact them to the time I move into my new home. I had no experience renting a house before, and Martins Purlicis guided me very patiently. Appreciate very much.
Yunlong · 10 October 2023
Agent replied · 6 February 2025
Congratulations on your new home Yunlong, wishing you all the health and happiness there!
★★★★★ 5/5
TrustpilotTamara Price has been a great help
Tamara Price has been a great help. Very informative and a pleasure to work with. Thanks.
Blake · 15 August 2022
Agent replied · 6 February 2025
Thank you for sharing!
★★★★★ 5/5
TrustpilotI dealt with Graham Jennings throughout…
I dealt with Graham Jennings throughout whoIs incredibly efficient and quick to respond. I highly recommend him. Thank you
Nicholas · 22 March 2022
Agent replied · 6 February 2025
Thank you Nicholas!
★★★★★ 5/5
TrustpilotWes was really helpful!
Wes was really helpful! If I were to rent again, I would first consider Chestertons.
Zezhen · 13 September 2022
Agent replied · 6 February 2025
Thanks for sharing!
★★★★★ 5/5
TrustpilotExceptionally helpful [ Max West]
Exceptionally helpful [ Max West] and well facilitated process . I feel very confident in letting my property through Chesterton's office. I have always had very rapid response to any queries . This is very important as I live 200 miles away. Hilary Harris
Hilary · 29 February 2024
Agent replied · 6 February 2025
Hi Hilary, thank you for sharing your experience with Max and the team. Should you need anything else, please do not hesitate to get in touch. Best wishes!
★★★★★ 4/5
TrustpilotFriendly & professional
Abbie was really helpful and responsive throughout the process of finding and securing a rental - thanks Abbie!
Shivani · 10 April 2022
Agent replied · 6 February 2025
Thank you for your review!
★★★★★ 5/5
TrustpilotStraightforward and easy process
Amanda recently helped my partner and I with a tenancy transfer so that we could move in together. She was efficient in updating us, and made a pretty complicated process straightforward and easy!
Hayley · 13 September 2024
Agent replied · 6 February 2025
Hi Hayley, thank you for the great review and sharing your experience with Amanda. We are so glad she was helpful and efficient. Wishing you all the best.
★★★★★ 5/5
TrustpilotGreat service from everyone I spoke…
Great service from everyone I spoke with at Chestertons during what was a very challenging time personally. Huge thanks to the team at Chestertons for their help during my length property search. Them opening my eyes as to what I was really looking for has helped me secure a very pretty home for myself.
Luis · 18 February 2025
★★★★★ 5/5
TrustpilotGood process, timely response
Tenancy contract came up for renewal. Sharn Murray-Aguilar managed the process well, kept me up to date on progress and liaised well between me and the tenant to get a good outcome quickly.
Lior · 9 September 2024
Agent replied · 9 February 2025
Hi Lior, thank you for your review and renewing your tenancy contract with us. It's great to hear that Sharn made the process an easy one. Wishing you all the best!
★★★★★ 5/5
TrustpilotFriendly
Although I didn’t buy a house through Chestersons in the end, throughout the process Conor had given me really sound advice and pointed me in the right direction when I needed it, 100% recommended
Arben · 20 August 2024
Agent replied · 9 February 2025
Hi Arben, thank you for the great review and taking the time to share your experience. We are so glad Conor gave you great advice and pointed you in the right direction. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotMatthew Gilmour feedback
Matthew Gilmour provided us with a great service. His response time was exceptional and he was happy to follow up and clear any queries that we had in the process. He was more than helpful and made the whole transition seamless.
Tammy-Lee · 15 April 2024
Agent replied · 6 February 2025
Dear Tammy-Lee,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matthew will be delighted with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotCompletely pleased with Orchid Ho’s work
Orchid Ho was very efficient in dealing with the renewal of the tenancy. She responded promptly to my communications and was able to secure the renewal that is satisfactory to the tenant and to me.
JOHNSON · 2 August 2024
Agent replied · 6 February 2025
Thank you for the 5 stars!
★★★★★ 5/5
TrustpilotRyan at Chestertons is an excellent…
Ryan at Chestertons is an excellent property manager. He always answers my queries swiftly and has helped solve issues. Highly recommended.
Babz · 27 February 2025
Agent replied · 9 February 2025
Thank you for sharing!
★★★★★ 5/5
TrustpilotNishaad 💪🏼
Nishaad was terrific from start to finish. Friendly, approachable, supportive and just a good bloke all round! 💪🏼
Francesco · 16 February 2022
Agent replied · 6 February 2025
Thank you for the five star review - so pleased that Nishaad was able to help!
★★★★★ 1/5
GoogleThe worst! AVOID AT ALL COST! They don't manage any of the flats properly during the tenancy, the check out process is also done very unprofessionally. They are unresponsive 99% of the time unless it is something they need. AVOID
Gigi · 27 April 2024
Agent replied · 24 October 2024
Hi Gigi, we're sorry to see you have left this rating. Unfortunately we cannot locate you within our system based on your Google name. If you could please email more details to social@chestertons.co.uk including the property address, we would love to look into this further to understand what has happened.
★★★★★ 5/5
TrustpilotPlesently surprised
It is sometimes surprising when things works as they should, especially after a corporate merger. The interactions with Sharntell at Chestertons has been efficient, to the point and have resulted in a successful conclusion that I am very happy about.
JM · 26 April 2024
Agent replied · 22 February 2025
Hi there, thanks for your feedback and compliments for Sharntell. Should you need anything further, please do not hesitate to reach out to her and team, they'll be happy to help!
★★★★★ 5/5
TrustpilotI can highly recommend
I am very pleased with Chestertons tenant service, most specifically Risida Geeganage (Kew branch), who has been incredibly helpful, professional, and very responsive.Highly recommended!
Sara · 10 January 2025
Agent replied · 6 February 2025
Hi Sara, thank you for taking the time to leave some positive feedback. We appreciate the support and wish you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
