Chestertons New Homes UK reviews in Kensington and Chelsea

★★★★★ 1/5

Trustpilot

Rude and Unprofessional

The estate agent I dealt with was so rude and repeatedly asked if I could afford the flat before even viewing the flat. He assumed I had no knowledge of the current renting market and was very condescending when I told him my price range. When I turned up to my viewing, he dismissed me and didn't introduce the flat at all. I 100% do NOT recommend this place to anyone.

Jacko · 17 July 2023

★★★★★ 5/5

Trustpilot

Have been waiting since May to get some…

Have been waiting since May to get some work organised in my flat. Since Richard Parkin took over there seems a sense of urgency and renewed quotes are now sensible and more favourable to me as the flat owner than previously. Five stars are specifically for Richard's help so far NOT a general judgement.

John · 22 July 2024

★★★★★ 4/5

Trustpilot

I have been using chestertons for a…

I have been using chestertons for a while and they really have shown so much care and attention in helping to find the right property for me. They are a great team and unlike other estate agents talk to each other in different offices! They are helpful and really lovely to deal with!

Consumer · 7 August 2024

★★★★★ 1/5

Trustpilot

Avoid using this company by all means

Avoid using this company by all means -We lived in a property managed by Chesterton's for a year. In the time we lived with them, we reported issues with the accommodation in the first week of moving into the accommodation, they didn't sort this in the 9 months of us living there. They constantly sent someone out to 'price it up', but never once did someone come to fix anything. Things like not providing keys for the windows to open, bath panels and shower's hanging off the wall. We had 4 different property managers in this time as people kept leaving the company. The guy who came round to look at the property to price up the issues mentioned that the accommodation was that poorly put together that he couldn't believe it. After 9 months of getting tired of nothing being fixed, we decided we had to get out.Once we left, we were assured that we would not receive any cleaning charges if we used their registered cleaners. When handing over the keys, Andrew mentioned that the flat was cleaner than it was before we moved in. After using their cleaners, they still tried to take £160 for a cleaning charge. The individual who has been working on getting our deposit back has been everything but competent, we had to wait 2 months for our deposit to come back. It's gotten that bad that even the property owner has mentioned to us that she will never use Chesterton's again. I would love to leave a 0 star but for some reason that isn't possible.Considering we had nothing fixed in the time that we lived in the accommodation, we thought we'd be able to leave the flat. Instead we had to pay over £600 to leave early.I would avoid using this company at all costs, not only will you have nothing fixed, but they will also try to scam you out of most of your deposit.

Olly · 13 September 2022

★★★★★ 5/5

Google

This my second purchase through Chestertons Kensington. And for the second time, it wouldn't be possible without the help of Sai Shanmugam. He showed me around new developments, giving his honest opinion everytime. Once given your requirements, Sai knows how to choose the right property that suits your needs. When he calls me regarding a property i know for sure that it is something i will like. Sai was even there when the solicitors got slow and managed to close this deal professionally, not to mention that he is available all the time. Buying properties was never this fun and easy, once again i thank you Sai and thanks to Chestertons Kensington.

Tareq · 26 October 2018

★★★★★ 5/5

Trustpilot

I have worked with a few people from…

I have worked with a few people from Chestertons, but Tsion Tesefay has been a delight to work with - professional, efficient and kind.

Bianca · 17 February 2025

★★★★★ 1/5

Trustpilot

Be careful

Be careful, they make you pay their bank fees!!

René · 16 January 2026

★★★★★ 1/5

Trustpilot

Rude and unresponsive! Awful experiences

We are renting our flat through Chestertons and the whole experience since we moved in has been shocking. We are constantly ignored when we report issues and have to chase all the time. We have 2 ongoing issues one that was reported 3/4 months ago. We were told that someone called Fiona left and have been dealing with someone new who is even worse. No communication happens internally so when people are on holiday you have to start the process all over again. Would never ever go through Chestertons again

Jasmin · 9 September 2022

★★★★★ 1/5

Trustpilot

Thieves not paying for work done at property

Hi please be careful of this company and their landlords as work has been carried out at a flat but the landlord and company are refusing to pay. Only £700 but the don’t seem to be sorry or to be willing to pay as they are not replying to calls or texts please other people be careful

Dont · 22 May 2024

★★★★★ 5/5

Trustpilot

Smoothly done

Smoothly done, thank you Niema

Helen · 1 August 2024

★★★★★ 5/5

Google

Rupert and Sophie in the Kensington lettings office were excellent throughout the process trying their best to negotiate our offer and inform in a professional personable manner. Highly recommend. Thank you both!

Sophie · 25 May 2025

★★★★★ 5/5

Google

We recently had a property sold with great help from Sarah Nowak at Chestertons Kensington. It took only 5 weeks from 'offer agreed' to 'exchanged'. Sarah is extremely professional and she monitored the process closely for us. I will truly recommend Sarah and the Cherstons Kensington branch to anyone in this area. Their professionalism will just save you lots of anxiety in the property buying / selling process!PositiveResponsiveness, Quality, Professionalism

Liz · 25 October 2021

★★★★★ 5/5

Trustpilot

Thank you to Chestertons Barnes

We have used Chestertons for the sale of my flat last year and it took a while but yielded result this year. I dealt mostly with Stuart who followed the progress of the sale and always promptly updated me. He is not only very professional but his duty of care extended to after my husband and I moved into our new property. I would have no hesitation in recommending Chestertons.

Carole · 27 July 2023

★★★★★ 5/5

Google

After working with Sarah Gawith as a solicitor on numerous transactions for both buyers and sellers, I have no reservations in providing an honest review. The success of the various transactions are a testament to her hard work, … More

Lisa · 11 February 2025

★★★★★ 5/5

Trustpilot

Top quality service

Aki and his team did an excellent job in renting out my apartment.Their advice was on point, they were helpful, kind and knowledgeable.The speed at which they answered my questions was great, highly professional.

Matteo · 23 May 2022

★★★★★ 5/5

Trustpilot

Roof over your head

It's been 8 years now and have always been able to rent my property. Gem and Saskia are professional, helpful and friendly to deal with.Always on the phone to help with concerns and queries and smoothly make the transition to one tenant to another.I look forward to keeping my business with them for many years.

Mark · 21 June 2024

★★★★★ 5/5

Trustpilot

Thomas Newton with Chestertons…

Thomas Newton with Chestertons Knightsbridge was fantastic. Very responsive, got all questions answered promptly. Lead us through the tenancy process efficiently. A very upbeat and polite young man! Very happy we got to work with him.

Julie · 4 February 2022

★★★★★ 5/5

Trustpilot

Helpful and proactive

Suzan was a great help, organised and proactive. Definitely made the process easier than it often can be.

Helen · 30 October 2023

★★★★★ 5/5

Trustpilot

I met Carmen on the property website

I met Carmen on the property website. She replied my request very quickly and happy to explain everything about the property or any difficulties i had in the tenancy contract.Always reply fast, very friendly, and very professionalDont hesitate talk to Carmen as I believe she is always happy to help!

Tianrun · 10 September 2024

★★★★★ 1/5

Trustpilot

They totally had their eyes on the…

They totally had their eyes on the landlord's wallet and not us or our friends when it came to renewing. Why? Greed, plain and simple.Even though we said yes to their renewal offer twice, they still tossed the property onto the open market. They tried to blame the landlord, but we know that's just a classic Chestertons move.Honestly, the worst agency we've ever had to deal with.

Customer · 29 September 2023

★★★★★ 5/5

Trustpilot

Would highly recommend Chestertons…

Would highly recommend Chestertons Knightsbridge in particular Dawn extremely professional a joy to work with. A refreshing change from other high street agents. Would highly recommend if you would like a hassle free move.

BH · 23 April 2022

★★★★★ 5/5

Google

Sai is an outstanding Real Estate Agent, efficient, transparent, respectable, dedicated, serious and smart. He was able to know, from our first meeting, what exactly we want and the standard required within our budget. He did not try at any time to push us to the wrong choices just for the sake of selling, despite the fact that the process was too long. He never gave up and kept trying consistantly without any loss of patience. I admire him and highly recommend him to act on behalf of any serious buyer/seller. I would like to thank him so much and wish him a lot of success in his job. A job he likes and respect. Good Luck Sai...

Essam · 26 October 2017

★★★★★ 5/5

Google

I bought a flat in Kensington on behalf of my father. My experience with Sai was phenomenal. In simple words, if it was not to Sai this deal wouldn't go through. He was responsive and available all the time, even out of office hours. He managed to find a solution to every problem, even when i thought this deal was never going to happen. He took care of everything, from my first flat viewing until the moment this deal was complete. I'd highly recommend Sai when looking for a flat in Kensington, he won't let you down.

Themtvofficial · 26 October 2017

★★★★★ 5/5

Trustpilot

Brilliant

Brilliant! Best price achieved, always contactable, very knowledgeable, handled buyers with respect. Excellent communication throughout...and exceptionally quick from offer to completion. Best estate agent experience I've ever had. Thanks to Kevin and Scott.

Helen · 31 May 2022