Chestertons New Homes UK reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Attention to detail

Attention to detail, timeliness of responses and good all around knowledge of tenant management has made the current dealings with Chestertons (Ann Dickson more precisely) a pleasure. In a sector that has been affected by high turnover, it is once again about good managers which are rare, should be supported and retained. Hope it continues.

ILIR · 7 June 2024

★★★★★ 1/5

Trustpilot

Beware their endless marketing spam

Asked for a valuation, estate agent turned up thoroughly unprepared. Undervalued the house and did not know anything about the area or recent sales of near identical houses at higher prices. I chose to use another estate agent. The problem is that they will not now leave me alone, this is a year later! Endless marketing calls and emails and my repeated attempts to ask them to stop have come to nothing. No other estate agent has done this. The latest muppet at the company tried to justify the lack of any option to remove my data from their lists in their email on the basis this was a business email rather than marketing. I look forward to seeing what the information commissioner has to say about this, as that seems the only option to stop the endless hassle from this company. Best advice, avoid them at all costs.

Darren · 12 July 2022

★★★★★ 5/5

Trustpilot

Thank you

It was my first time renting and I was very anxious but Arsida made me feel at ease and updated me throughout the process. Always available to answer my messages anytime of the day.

Naoemi · 8 April 2022

★★★★★ 1/5

Trustpilot

Absolutely horrible

Absolutely horrible. If you are considering renting or buy, not this place. We rent a flat from them, they promised to do professional cleaning, and removal of the cigarettes smell when we viewed. When we move in, the house smell horribly with strong cigarettes smell, sink rusted, full of landlord stuff which we were not informed before moving in. We asked if they can do cleaning again and remove the smell, they said its up to their standard and we need to prove they havent done it. We are non smoker and we really hate the smell of it. They also said furniture couldnt be removed as it is not agreed on the agreement. We requested them to remove furnitures 2 months before moving in, and they kept saying they could not contact landlord. Also, there is a car parking with the flat, when we move in, they said the previous tenant broke the fob and so we do not have access to the parking space until we replace the fob. They would not talk to conierge or offer a temporary place for parking. Nothing was done, very disappointed. Complaint process is starting and I might have to seek legal advice on that.

Wang · 8 July 2022

★★★★★ 1/5

Trustpilot

Avoid this agency! Awful experience

Avoid this agency!They are absolutely terrible. Worst agency I've ever dealt with.They charge the tenants with very high fees at the end of the tenancy. Fees which should not be charged. What they do is when you move in they hire an external company (very shady) to do a check-in report in which they purposefully omit a lot of damages (scratch marks, missing screw caps and other strange things like that) that are already there and then at the end of tenancy they say that you have to pay for these even though these damages were already there when you moved in. Photos and videos you took when you moved in don't help because their employees just want to rob you and charge you for something you haven't done.Chestertons agency also keeps your deposit for a really long time (4+ weeks) and even if you clean the flat or hire a professional cleaning agency they still charge you for cleaning (or they ask you to hire their "friendly" cleaning company which will charge you a ridiculous £300+ fee).If you're a landlord - be prepared that they will also charge you enormous fees for their shady check-in and check-out report.If you try to talk to them politely about something on the phone they immediately get defensive and very rude.Please, to everyone who reads this - don't make the same mistake I did and do not trust this agency. Awful, awful experience.

Emkey · 8 July 2022

★★★★★ 5/5

Trustpilot

We had a great experience with John…

We had a great experience with John Lorms and the team at Chestertons. Prompt and helpful!S&Y - Pimlico

Steven · 11 October 2023

★★★★★ 4/5

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Mark Kardos has been extremely…

Mark Kardos has been extremely professional and helpful throughout our tenancy and in the most recent home visit.

Marina · 11 October 2023

★★★★★ 1/5

Trustpilot

Scam artists - Took our holding deposit, ignored us, left us without a place to live, lied to us and didn’t refund deposit.

Chestertons told us the landlord had accepted our offer and that we should pay a holding deposit. Then ignored us for days, only to contact us to say that the landlord had decided to go with a lower and worse offer, because Chestertons hadn’t done their job. They then lied to us that they had contacted the landlord (Chestertons had initially said they couldn’t do their job properly because they couldn’t get hold of the landlord) and they didn’t want to negotiate, and decided to go with an offer lower than ours. No landlord on earth would ever accept worse terms and less money. Chesterton staff will take your money then lie to you, will waste your time and leave you at risk of becoming homeless. They clearly are of no benefit to landlords either if they don’t communicate properly or pass on money paid to them by tenants/prospective tenants. If this is how they do lettings, I can only imagine how they mess the lives and waste money of those buying property (where the stakes and values are much higher) with them. Avoid these scam artists.

Ana · 4 July 2022

★★★★★ 5/5

Trustpilot

Sharon has been really helpful guiding…

Sharon has been really helpful guiding me through a changing of tenant process, always being available to answer questions large or small throughout

Ash · 25 May 2023

★★★★★ 5/5

Trustpilot

Amazing experience with Chestertons

My wife and I were looking to rent a 2 bed and came across a beautiful listing by Chestertons. It fit our budget and our overall expectations. We had Lauren Christy from the Chestertons team who supported us through the entire process and was super quick and responsive to any of our queries. Glad we had someone like her to guide us through the entire process. I would surely recommend Chestertons to anyone looking out for a property.

Harshan · 22 September 2022

★★★★★ 5/5

Trustpilot

Jonathan and his team have recently let…

Jonathan and his team have recently let another clients apartment and again did a fantastic job. They achieved an incredible rent from a very good tenant. I highly recommend Jonathan and his team

Ben · 12 May 2022

★★★★★ 5/5

Trustpilot

I have been a landlord for many years…

I have been a landlord for many years and chesterton looked after my property. Ms Zelda Carr have been recently in charge of looking after that property, and she has proved herself to be attentive to detail, gives sound avise, efficient and pleasant to deal with with. 5 stars to her.

BALSAM · 9 August 2024

★★★★★ 5/5

Trustpilot

Thanks Natasha Evans

Thanks Natasha Evans, manager Chesterton’s, for the high quality and good service which arranged my compliance checks.

СВЕТЛАНА · 29 October 2023

★★★★★ 4/5

Trustpilot

Thanks Niema!

Thanks Niema! Great and efficient work.

W · 16 June 2024

★★★★★ 5/5

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Working with Samuel Philips and the…

Working with Samuel Philips and the team has been exceptional. I would highly recommend Samuel and this company to any local or international person looking for quality properties and professional and respectful service.

Gelvin · 5 May 2022

★★★★★ 5/5

Trustpilot

Our property manager Preya was always…

Our property manager Preya was always very helpful with any issue. This made our moving experience stress free

Eamon · 28 September 2023

★★★★★ 1/5

Trustpilot

Worst experience with renting

I have rented with Chestertons and I wouldn't do it again nor recommend it to anyone. The post renting process/ client support is close torture, with lengthy times, lack of reply, and no solutions - e.g., our house pipes were broken for the full 1st month of renting, and we needed to call Chestertons every day until we had a solution for the problem because no one there was able to solve it. This happened with other aspects of the tenancy.The organization is super bureaucratic and not flexible, we tried to change tenants - a common process, amending the contract - at the end of the 1st year of tenancy, and Chestertons refused to amend, allow for sublet or any solution, justifying it with "this is not our process". Additionally also refused to do a short-term agreement, because, and I quote - "our minimum is 6 months" - even though it fitted both the tenants' and landlord's needs.I study with 500 other people and never heard about an experience that was so bad with a renting agency

Henrique · 8 June 2022

★★★★★ 5/5

Trustpilot

Great Service

Working with Chestertons for has been a great experience. I have found Catherine, my property manager, to be responsive and helpful to both me and my tenants, which has helped in making the experience a pleasant and straightforward one. I feel confident that the necessaries, and my property, are taken good care of.

Danny · 24 June 2024

★★★★★ 1/5

Trustpilot

Was not told there was a primary school…

Was not told there was a primary school right next to my studio, and there's screaming non stop from 9am-4pm Mondays to Fridays. Been trying to talk to my agent about it, but he's ignored me for the past two weeks. Great service. Still not sure how to get this sorted.Edit: I was liasing with Cosmo, and he finally responded after two weeks, saying there's nothing he can do because he does not manage the property. He also said that the only way I can leave is if I pay the rent up until the break clause.

Cassandra · 25 May 2022

★★★★★ 5/5

Trustpilot

Siannie Clayton

Siannie is simply the best. Personable, pragmatic, diligent, service orientated and a good sense of humor.

Leopold · 6 November 2023

★★★★★ 5/5

Trustpilot

Management

We have had our flat managed through Chestertons and are so grateful to Kacey for all the hard work she’s put in over the past year. It has been a bumper year of the unexpected so it’s good to have stayed on track!

Hilary · 2 December 2024

★★★★★ 5/5

Trustpilot

We didn't end up using chestertons but…

We didn't end up using chestertons but the service from Tamara Price was great. I felt bad we didn't end up going with them but something more suitable came up.

M · 12 August 2022

★★★★★ 5/5

Trustpilot

Thank you, Delphine!

A wonderful team to work with, especially Delphine, very enthusiastic, a real pleasure to work with her. Committed and passionate about her job, always on top of things. Keep up the great work!

Cristiana · 24 March 2022

★★★★★ 5/5

Trustpilot

My experience with Akikur

My experience with Akikur, was excellent and professional, it was a seamless experience as a first time landlords, Akikur provided absolute confidence from start to finish while maintaining efficient communication between ourselves, the service has been incredibly smooth, Akikur viewed my flat before the renovation was finished and brought prospective tenants round the following weekend. They were all referenced and ready to move in as soon as the flat was ready only 3 weeks later so no need for marketing on this occasion, very impressed.

A · 12 May 2022