Trusted Agent profile · Kensington and Chelsea
★★★★★
1,910 reviews across 2 platforms
116 Kensington High Street, Kensington, London, W8 7RW, Kensington and Chelsea, W8 7RW
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 1,910 reviews on two platforms, including 180 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotJust rented out a property recently
Just rented out a property recently, thanks to Carmen vigneron who's been amazing with sorting out everything.
Hi Annabel, thanks for taking the time to leave a review for Carmen, she'll be delighted to see this. Please do get in touch if you need anything else.
5/5
TrustpilotChesterton agency / Madi Doe
The Chesterton agency and more particularly Madi Doe were very professional. She helped us in the search for the apartment but also gave us a lot of advices and support for the administrative part. She has always ben available and kind.
Thank you for the five star review, we are so pleased Madi was able to help!
5/5
TrustpilotSuper Service
Jack and the team at Chestertons have been superb. Highly recommend!
Thanks so much for the 5 star review
5/5
TrustpilotAgreed tenancy let
Great at renewing my tenancy and asking for what I needed.Niema Latif was my agent so I wanted to say a special Thankyou to her.
Thank you for your review Paul, Niema will be delighted to hear this!
5/5
TrustpilotShort Term Rental
Preya has been wonderful to work with for my short term rental. She is responsive and professional, and has made my short term stay turnkey.
Thank you for your feedback Kelly, we're happy to hear your short-term stay was an enjoyable one. Wishing you all the best for the future!
5/5
TrustpilotMoving from the USA to the UK
We are moving from the USA to the UK and enlisted Chesterton’s help to find a flat to let. We dealt with several branches & agents, but by far the most helpful was Shannon Kearns. She showed us more properties than all the other agents combined! More importantly, she took the time to educate us about the area throughout the day. We could tell she really has her customers’ best interests at heart and was assertive without ever being pushy. We would work together with her in the future without hesitation.
Hi Scott,Thank you for taking the time to leave this great review. We're so pleased to hear that Shannon was able to offer such a high standard of assistance in finding you a flat in London. We hope that you have found the perfect place, and look forward to hearing from you again.
1/5
TrustpilotI have been consistently misled by the…
I have been consistently misled by the local office that looks after Barnes and Mortlake over several years. Originally it was attributed to a turnover in staff and the problem was so big we naturally gave the time to resolve. However, our patience was misplaced. 10s of visits, emails, and meetings, and two years later, still nothing has been done. They have done a professional job of obfuscation and created the illusion of service. However, quotes have been lost, very few follow-up calls, and communication by omission and many, many quotes have been arranged, keeping us busy and under the impression, something was happening, but nothing.
Hi David,We're very sorry to hear about your negative experience with Chestertons. Please do respond to our request for more information so we can investigate and raise this with the appropriate team. Many thanks,Chestertons
5/5
TrustpilotVery professional lettings team
Very helpful and courteous service from the Kensington High Street lettings team - Mark and Dean were very good and very supportive. Even my outgoing tenant thought Chestertons was more professional than other letting agents instructed on the property.
Thank you for sharing!
5/5
TrustpilotHighly Professional & Efficient
Aiste provided a highly professional and efficient service throughout the process of securing a tenant for my property. I would highly recommend Aiste and Chestertons.
We're happy to hear Aiste found you the perfect tenant for your property Craig! Please reach out to the team if you need any further assistance. Best wishes!
5/5
TrustpilotFiona Davidson is an angel
Fiona Davidson is an angel, in disguise as a skilful, sensitive and wise negotiator.
Hi Penny, that's such a lovely review, thank you for taking the time to share your experience with Fiona. If you need anything else, please feel free to let us know. Best wishes!
5/5
TrustpilotThank you Vanessa Newman-Wright…
Huge thank you to Vanessa Newman-Wright for all her help. Great service.
Hi Nicholas,Thank you for taking the time to write a review.We are so glad you received a great service from Vanessa.We wish you all the bestChestertons
5/5
TrustpilotColette O’Sullivan
My contact at Chestertons was Colette O’Sullivan. Colette was super helpful and very supportive. I am very grateful for her advice and practical assistance.
Hi Janet, we're really happy to hear you found Colette supportive throughout the process. Wishing you all the best!
1/5
TrustpilotCheck insurance policy before moving in
Property management team of chestertons is a total disappointment. Even in emergent conditions instead of trying to be responsive, they are counting pennies. They left me in a drainage water flooded flat without any support, advising putting the heaters to max and opening the windows. In the fight of building and flat managements’ insurances, what you experience is totally meaningless to them. Their main concern is serving insurance companies. What I’ve learned is, getting and checking the insurance policy before you move in a rental is a MUST!!
5/5
TrustpilotAiste Kotliarova is very professional
Aiste Kotliarova is very professional, efficient, friendly and attentive and helped us to rent the house we wanted. We are very grateful to her!
Hi Yue, congratulations on your new home and we wish you all the best for the future!
5/5
GoogleVery proffesional from the very first step that we got in contact. Charlotte was able to deliver me an outstanding job in the way she was able to accomodate my restricted agenda to show me the flat. On the next step, due to her good relationahip with the landlord, she managed perfectly both side so we could get an agreement pretty quickly and was able to bring me an extraordinary help to move my stuff in the flat. All in all...excellent proffesional and friendly service.
5/5
GoogleI just want to say a massive thank you to Irina from Chestertons Kensington for being so helpful and professional during our flat hunting. We moved from Piccadilly to Kensington because my wife was pregnant and we wanted to live in a more quite area, we didn't however know Kensington very well. Irina was super patient with us, very knowledgeable of the area and showed us different flats in our budget range. We finally found the perfect place and she helped a lot with the negotiation and the process in general. I will definitely recommend Chestertons and Irina to all of my friends, keep up the goos work!
5/5
TrustpilotVery helpful
CJ was really friendly and helpful. He dealt with my request promptly and efficiently.
Thank you, Emily! We're thrilled to hear that CJ provided you with friendly and efficient service. We appreciate your feedback and look forward to assisting you again in the future!
5/5
TrustpilotExcellent agency with fantastic…
Excellent agency with fantastic managers. I am a tenant in the flat they manage. I had issues with the washing machine and lighting - and my manager, Isaiah Samuels, had all the work organized on the same day!They respond fast and help with all problems.
Hi Unkmas, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotBrilliant job done by Chestertons
Brilliant job done by Chestertons! Isabela Thompson made all the diference being a wonderful agent. Chestertons has given us all the necessary support and it was great to work with them!
Hi Ana, thank you for your kind words regarding Isabela, she'll be delighted to hear this! Should you need any further support, please let us know. Best wishes!
1/5
TrustpilotScammed for repairs.
I stayed in a short let property for 4 months. I am an older person who did not have guests for dinner or drinks, worked from home and mainly ate out. I paid £360 for the professional cleaner when I left. Chestertons paid a 3rd party to do a post tenancy inspection who CHARGED me for repainting the property, accused me of painting over defects and a bunch of other things including "slight shading around light switches". I was disputed it and was beyond furious. The response from Chestertons was "the landlord has a right to do this". The process was beyond disgusting and I recommend anyone who is remotely considering letting through Chestertons to meticulously document everything before moving in.
5/5
TrustpilotCameron Bates has been excellent
Cameron Bates has been excellent. He is focussed, calm and always returns calls the same day. I would recommend him. The purchase took 3 months quick and straightforward
Dear Laura,Your feedback is very much appreciated, thank you, Cameron will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service, communication and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
5/5
TrustpilotJasmin Popalzai, Excellent Property Management
As an experienced landlord, I would like to comment on the high quality property management service provided by Jasmin Popalzai of Chesterton's. Jasmin has demonstrated responsiveness, excellent communication skills and high quality customer service. She owns and resolves issues in a timely manner and is a credit to the Chesterton's team.
5/5
TrustpilotExcellent service
Juliette is very professional and proactive very impressed.
Hi Samantha, thank you for leaving a great review. Juliette will be thrilled by the kind words. Wishing you all the best.
5/5
TrustpilotGem and his team have come up trumps…
Gem and his team have come up trumps once again with great tenants.
Hi Steve,Thank you for taking the time to write a great review. We are so glad you were pleased with Gem and his team.We appreciate the support.Chestertons
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons New Homes UK hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
