Trusted Agent profile · Kensington and Chelsea
★★★★★
1,910 reviews across 2 platforms
116 Kensington High Street, Kensington, London, W8 7RW, Kensington and Chelsea, W8 7RW
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 1,910 reviews on two platforms, including 180 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleI have had the pleasure of working with Catherine across a number of transactions and would have no hesitation in recommending her. She is always professional and her experience in the Prime Central Property Market is invaluable. Thank you Catherine for your outstanding service.
5/5
GoogleAs someone with a demanding schedule and high standards, I needed an agent who could not only show me flats meeting my expectations but also make the process seamless. Irina Obolevica exceeded my expectations. Great attention to detail and excellent communication. If you need a top-tier agent who understands the needs of a busy professional, look no further. Highly recommend!
Hi Andleeb, thank you for taking the time to write a great review and sharing your experience with Irina. Its great to read how Irina exceeded your expectations and was an excellent communicator. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotMy property has been managed by JP for…
My property has been managed by JP for nearly 15 years. They are brilliant. Particularly Zosia and William, those that take care of the day to day maintenance amd renewal of my property. Highly recommend.
Dear Richard,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team over the years. Thank you for your continued custom. Wishing you all the best.
5/5
TrustpilotProactive and Professional
We'd like to thank Betsy for her prompt and efficient service. She understood our needs and found a great apartment for us. Thank you!
Hi Andy, thanks for your feedback and we're happy to hear you found a great apartment. Wishing you all the best for 2024!
5/5
TrustpilotLorna was great!
Lorna was super responsive, answered any questions we had and helped our move in go seamlessly. Would recommend her services :)
Dear Ella,Thank you for your 5* review of the recent service you received from our James Pendleton team. Customer service is our top priority and when this is appreciated it makes all of our efforts even more worthwhile. Lorna is going to be delighted with your feedback, as are we. Thank you. We hope you are very happy in your new home.
5/5
GoogleAfter weeks of searching for the right place I came across Irina, who helped me find the property that ticked all the boxes. She understood exactly what I was looking for and then just made it happen. She was professional but at the same time very welcoming and friendly. Thank you again, Irina!
Hi Cristina, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotLavie was very helpful with a renewing…
Lavie was very helpful with a renewing tenancy extension with the residents.
Hi James, thank you for sharing your experience with Lavie and it's great to hear the tenancy extension went smoothly. Wishing you all the best!
5/5
TrustpilotProperty Management Consultant
My partner and I have had the great pleasure of working with Preya Nair as our Property Management Consultant. Without fail, Preya delivers exemplary service, responding to queries in a kind, timely manner. We feel like she is on our side in all rental situations and have complete faith that she will work as hard as possible to find solutions to any and all problems we may have. We'd highly recommend her to anyone looking for an adept, professional, and trustworthy advisor.
Hi Linda,It's fantastic to hear how Preya has been able to provide such an exceptional service as your Property Management Cosultant. We really appreciate this lovely review and for the recommendation! We wish you all the best, please do feel free to get in touch if you need any further support.Many thanks,Chestertons
5/5
TrustpilotOutstanding!!!
Martyn provided outstanding services! The process was smooth and have been updated regularly until exchange. We will highly recommend Chesterton Kew for their professional services. Thank you!
Congratulations on your recent exchange Noel and Ron, it was a pleasure to be involved. Wishing you all the best for the future!
1/5
TrustpilotTerrible service to Landlords’ and Tenants’
Chesterton’s is the third property agent I have used. I have been with them for two years since they bought out the agent I was working with for over 15 years. The experience has been appalling for me as landlord and my tenants. I am not sure if it is incompetence or that the team is understaffed and they cannot cope with the number of properties they manage. My contract said they would inspect the property twice a year. They have only been once in the two years. Communication has been frustrating. Emails unanswered, messages left with no call back. Issues with the tenants left until the tenants got understandably hysterical. (And then they have the gall to charge a % fee for any repair work). In short the last two years have been the most stressful in 20 years of letting. Big clearly is not better! Don’t believe the guff about how professional they are.
Hi Nic, thank you for bringing this to our attention and we're sorry to hear about your experience. We can see you have responded to our request for further information, so we will investigate with the team internally and come back to your with a further response shortly.
1/5
TrustpilotQuite a bad experience
Quite a bad experience, devil is in their contract details.My Dealings were with their Chief Executive Andrew Constantinou and sales co-ordinator Sunny Rogers at Chestertons Cyprus
Hi Paul, we're sorry to see you have left us this rating. Based on the details you provided, we cannot locate you within our systems. Please could you email us at social@chestertons.co.uk with more information and the branch in question so we can investigate? Many thanks. Update: Thank you for completing more information. Your review is of Chestertons Cyprus who we do not manage, this is the Chestertons UK Trustpilot. If you would like us to share your information with the Chestertons Cyprus please let us know. Many thanks
5/5
TrustpilotI really liked Molly's approach
I really liked Molly's approach. As a landlord myself, I've met many agents and it's rare to you find an agent who appears genuine and not just money/bonus driven. Molly was exactly that. I'm sure all her clients felt that same sense of trust.
Thank you for sharing your experience!
5/5
TrustpilotIsaiah is great
Isaiah has been very helpful with my queries relating to maintenance at my rental property keeping me informed at every stage.
Hi there, thank you for taking the time to leave a review. We're happy to hear Isaiah has been helpful in regards to the maintenance at your rental property. Please let us know if you need anything else and we'll be happy to help.
5/5
TrustpilotJuliette Dartois went the extra mile…
Juliette Dartois went the extra mile and did an excellent job!
Hi Jens, thank you for leaving a great review. We appreciate the support and are always here to help.
5/5
TrustpilotJuliette Dartois was amazing
Juliette Dartois was amazing. Thanks a lot for your cooperation and support!
Hi Daniil, thank you for sharing your experience with Juliette and we wish you all the best for the future!
5/5
TrustpilotChestertons is my local estate agent and they did a fantastic job at selling my property.
Chestertons is my local estate agent and is very familiar with the area. This extensive knowlege allows Chestertons to give an accurate price for properties, give support to vendors and provide informed knowledge to potential buyers. The Staff is very pleasant, approachable and very efficient. The team worked very hard for my sale and was successful. I am very grateful to them and was really impressed with their dedication. The 5 stars is amply justified.
Congratulations on the sale of your property Dominique and thank you for instructing us to carry this out for you. Wishing you all the best for the future!
5/5
TrustpilotEven though our offers weren’t successful…
Even though our offers weren’t considered, our agent Tamara Price was extremely helpful. She helped us with filling out our offer form and gave us advice on how to make better offers. She’s very patient and always answers questions promptly.
We are so pleased to hear this! Thank you.
5/5
TrustpilotMove in coordination for rental
After recently buying a flat through James Pendelton, I managed to have it rented out 1 week later. My move in coordinator, Suzan Salih, was exceptional. She was very prifessional and calming. She worked with me to achieve the necessary steps, checks, certificates, etc., and what needed to be done to create a perfectly smooth move in on a very tight schedule. Highly recommend.
Dear Nancy,Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Department at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
5/5
TrustpilotGreat rental move out experience
Olympia was my Property Manager assisting in the move out from a rental property and made the whole process very smooth and was hugely helpful time and again. Thank you!
5/5
TrustpilotRufus and the team were exceptional
Rufus was very helpful when arranging viewings and presented the flat well. Him and the team guided us through the process throughly and in good timing. Chestertons have been amazing to work with and I’m exited to move into the new flat.
Thank you for sharing your review with us Helen!
5/5
TrustpilotGreat Thanks to Katherine Ma for Her Tremendous Help
Chestertons is an excellent rental company! I had a great experience with them. Special mention must be made of Katherine Ma. Her service attitude is superb. She has a gentle voice and patiently answers all my questions. She provided sincere answers to my many inquiries and patiently taught me how to rent. I am extremely grateful for her help.
Hi Alonzo, thank you for the great review and sharing your experience with Katherine Ma. We are o glad she provided answers to your enquiries and had a superb attitude. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotAnn was super helpful and friendly with…
Ann was super helpful and friendly with our end of tenancy checks!
Hi Devangini, thank you for the kind words. We are so glad Ann was super helpful and friendly. We wish you all the best.
5/5
TrustpilotChesterton is generally good
Chesterton is generally good, but Naima Latif is the best. She is professional helpful approachable and responsive Whenever I call she responds and sorts the issue.
Thank you for your review Zahir, it's great to hear you find Naima approachable and responsive when an issue arises. Wishing you all the best!
4/5
TrustpilotGood negociation
Gene Lim is a very nice and understanding person. I’m renting a flat through Chestertons and I’m mainly dealing with Gene who has had been of a great help especially negotiating with my landlord.
Hi there,Thank you for taking the time to leave this review. We're pleased to hear that Gene has been able to offer a great service whilst you rent through Chestertons! We wish you all the best, and please do get in touch if you need any further assistance.
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