Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service from viewing to…
Excellent service from viewing to move-in. Tom and Suzan couldn’t have done more to make our experience stress-free! 2 weeks from first contact with the agency to obtaining keys to our wonderful new home! Thanks all!
Ian · 4 August 2023
Agent replied · 11 February 2025
Dear Ian,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Thomas will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we hope you are happy in your new home.
★★★★★ 5/5
Trustpilotsmoking agent
i meet bobby in Greenwich, in a bar by the Cutty sark, friend introduced him to me as the fire stater of a letting agent , i gave him a shoot at letting my property and what a job he did , honest feed back and job done in 2 weeks .
John · 11 November 2021
Agent replied · 22 October 2024
Thank you for leaving us a review!
★★★★★ 5/5
Trustpiloti am a home search clerk and have dealt…
i am a home search clerk and have dealt with many Chestertons offices and have been generally pleaseed with the service provided. I did deal with Stav a while back in your Shad Thames office who was exceptional at responding to calls and dealt with our client in the most fantastic way.
Bradley · 10 November 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review!
★★★★★ 5/5
TrustpilotAmazing experience
Very professional lettings agency that help me a lot securing my new home especially with the precious help of Delphine that helped a lot making everything look easy. Thanks again and i am definitely recommending Chesterstons to anyone who’s looking for a stress-free experience. Cheers
Zouhair · 13 October 2022
Agent replied · 22 October 2024
Thank you, Zouhair. We are so glad to hear that Delphine made your experience stress-free! Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotAbbi Harp at/and Chestertons were…
Abbi Harp at/and Chestertons were attentive and professional - they took on my brief and listened too - I would highly recommend using Chestertons for any property search
Emma · 7 February 2024
Agent replied · 22 October 2024
Hi Emma, thank you for the great review. I'm glad you had a good experience with Chestertons and would recommend using us again. Wishing you a great 2024!
★★★★★ 5/5
TrustpilotHelpful property consultant
Our property management consultant, Dan Midgley, has been a great help. Always quick to respond and recently went out of his way to solve a couple timely issues for us. Very much appreciated.
Peter · 14 October 2023
Agent replied · 22 October 2024
Thank you for the feedback Peter, it's great to see Dan was on hand to help with some recent issues. Feel free to get in touch again if you need anything!
★★★★★ 4/5
TrustpilotWe have worked for several years now…
We have worked for several years now with Chesterton's in SJW and they do an excellent job. Recently we have dealt specifically with Charlotte, who is by far the most professional and organised agent we have used to help us sort out our property needs. We recommend her wholeheartedly.
Aude · 7 April 2022
Agent replied · 22 October 2024
Thanks for your review! We are pleased to hear of your experience with Chestertons.
★★★★★ 5/5
TrustpilotProfessional and smooth experience
Great experience and would recommend Rolland to assist you in your tenancy experience. Informative, keeps you updated and ensures to go the extra miles for you!Thank you we shall be using your service again in the future.
JC · 17 August 2021
★★★★★ 5/5
TrustpilotAlways had a wonderful experience…
Always had a wonderful experience dealing with Conor. A pleasure to work with and always extremely professional.
Consumer · 27 August 2024
Agent replied · 22 October 2024
Hi there, thank you for taking the time to leave a review for Conor. He'll be thrilled to see this!
★★★★★ 5/5
TrustpilotGreat help leasing an apartment
My daughter and I recently leased a property through Stav Nicola at Chestertons. He made the whole thing very straightforward, explained each stage of the process, responded to queries quickly, and was always polite and helpful. Basically everything you would want from someone in that situation. Thank you. Ed Fishwick
James · 9 February 2022
Agent replied · 22 October 2024
Thank you for your review! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotMy experience with Chestertons has been excellent !
My experience with Chestertons has been excellent. My property manager was Shruthi, a very competent and knowledgeable lady . Any issues were resolved immediately. Her patience, resolve and good counsel was greatly appreciated. She was only a phone call away. Thoroughly recommended.
Azim · 11 January 2023
Agent replied · 22 October 2024
Hi Azim, thank you for your feedback, Shruthi will be delighted to hear this! Should you need anything in the future, please do not hesitate to get in touch and we'll be happy to assist. Wishing you all the best for 2023!
★★★★★ 5/5
TrustpilotChesterton’s is an excellent agency
Chesterton’s is an excellent agency, Juliette in particular is an incredibly helpful estate agent, would highly reccomend.
Max · 24 August 2024
Agent replied · 22 October 2024
Hi Max, thank you for the great review. We are so glad Juliette was helpful. Thank you so much for the recommendation, should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotSmooth experience as a tenant
Been leasing a flat through Chestertons for the past three years and Niema Latif has helped renew my lease on two occasions. The experience has been seamless, with quick communication.
A.A · 14 December 2023
Agent replied · 22 October 2024
Thank you for renting your property with Chestertons, we're happy to hear you have found it a seamless process!
★★★★★ 2/5
TrustpilotDisasterous experience over the last 2…
Following my recent review I had a chance to discuss with Tim , the manager who handled the situation professionally. We acknowlege that they used best efforts to ameliorate the matter and appreciate their review of our concern. Very well dealt with guys!
Robert · 5 December 2022
Agent replied · 22 October 2024
Hi Robert,We appreciate you leaving this review and take client dissatisfaction very seriously. Please be assured that we are looking into this for you and will have a response soon. We thank you for your patience.
★★★★★ 5/5
TrustpilotThe Fulham Chesterton's team is just…outstanding
The Fulham Chesterton's team is just outstanding. They found us our perfect home. Always professional and bespoke in their approach.
Christopher · 28 June 2024
Agent replied · 22 October 2024
Hi Christopher,Thank you for the great review and sharing your experience with the Fulham team. We are so glad they were professional and bespoke with their approach.We hope you love your new home and wish you all the best.Kind regardsChestertons
★★★★★ 5/5
TrustpilotReally responsive service holding our…
Really responsive service holding our hand all the way through the process. The team are really friendly and knowledgeable too. Highly recommend.
Emrys · 22 May 2024
Agent replied · 6 February 2025
Dear Emrys,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotThanks Tamara!
We have been looking tirelessly in the Clapham area and are able to make good opportunities out of a stressful market thanks to the help and guidance of Tamara Price. She has offered excellent advice for offers and is readily available for any prospective needs.
Harmon · 7 September 2022
Agent replied · 22 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotThe property and property agency are…
The property and property agency are extremely excellent.I'm so greatful that I found this home.For 6months living in this property the only thing that I've noticed, it's smells weed everywhere.Either inside the lift or in the hallway.This is unacceptable especially to the health of young kids that living in this building.
Reyna · 14 November 2021
Agent replied · 22 October 2024
Thank you for your review Reyna. We are pleased to hear this!
★★★★★ 5/5
TrustpilotVery attentive and happy to help
Very attentive and happy to help. Dan has dealt with the management of my property for the last couple of years and has always been on top of everything, responsive and helpful.
Thomas · 19 October 2023
Agent replied · 22 October 2024
Thank you for your feedback Thomas, we're happy to hear you've had a positive experience with Dan managing your property for the past couple of years. If you need anything else, we're only a phone call or email away.
★★★★★ 5/5
TrustpilotI have received excellent service from Amanda Goodman
I have received excellent service from Amanda Goodman :-) very grateful for her! She has helped so much with the whole process for tenancy swap and liaising with the landlord. Chesertons team are fantastic and am very grateful. Thank you so much once again Amanda.
R · 31 August 2022
Agent replied · 22 October 2024
Thank you for your review we are so pleased to hear!
★★★★★ 4/5
TrustpilotCatherine Whaley
Catherine Whaley had been managing my property for a while now and I have found her very good.
Lance · 29 July 2024
Agent replied · 22 October 2024
Hi Lance, thank you for your review and sharing your experience with Catherine. We're delighted to be managing your property, please let us know if you need anything else.
★★★★★ 5/5
TrustpilotHad a great experience
Had a great experience! We mainly communicated with Lorna Meijer and Suzan Salih who were always very responsive and friendly about all our queries.
Maria · 9 April 2024
Agent replied · 6 February 2025
Dear Maria,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat experience
Nishaad gave me a comprehensive tour of the flats I was interested in, and explained all of the steps in the signing process in detail. He was approachable and happy to help with all of our queries. He was communicative throughout the signing process and ensured everything went smoothly.
Erin · 23 February 2022
Agent replied · 22 October 2024
Thank you for leaving your review! We are so pleased to hear of your experience with Nishaad.
★★★★★ 5/5
TrustpilotJuliette very helpful and available
Juliette very helpful and available. Always looking out for opportunities to help us with a home.
Le · 28 August 2024
Agent replied · 22 October 2024
Hi Le, thank you for the great review. Juliette will be thrilled by the kind words. Wishing you all the best.
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