Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotChestertons Fulham
We had a fantastic service from Megan Lilley who supported us with our property search, offer and documentation! Very professional, personable and responsive and made the whole process seamless.
Saffron · 15 March 2024
Agent replied · 22 October 2024
Hi Saffron, thank you for taking the time to leave a review for Megan. We're happy to read that she supported you through your search and made the process an easy one. Should you need anything else, please let us know. Wishing you all the best!
★★★★★ 5/5
TrustpilotDelighted with the process
Found my new flat through Chestertons. Bradley helped with every step of the process, was very responsive and really kind. Very delighted with them so far!
Sigrid · 1 May 2024
Agent replied · 22 October 2024
Hi Sigrid, congratulations on your new flat and thank you for sharing your experience with Bradley. If you need anything else, please feel free to get back in touch. Best wishes!
★★★★★ 5/5
TrustpilotI have used JP to let my property for a…
I have used JP to let my property for a number of years and always been very happy with their service and friendly trustworthy support. I recently renewed my contract with Sharon and she was fantastic!
Faye · 20 September 2023
Agent replied · 6 February 2025
Dear Faye,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team through the years. Wishing you all the best.
★★★★★ 5/5
TrustpilotWe've had a great experience so far…
We've had a great experience so far renting with support from Mitch and Suzan. They have made the process clear and simple.
Fiona · 10 July 2024
Agent replied · 6 February 2025
Dear Fiona,Thank you for taking the time to inform us of the positive experience you have recently had with the team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
★★★★★ 1/5
TrustpilotProperty management is POOR
Property management is POOR. We were SOLD a flat with 0 blinds, broken washing machine - neither are fixed months later. Paying 5k per month - embarrassing service!
Jennifer · 18 March 2024
Agent replied · 22 October 2024
Hi Jennifer, we're sorry to see you have left this review. In order for us to look into this further, we have sent a request via Trustpilot for more details. Please do send these over as soon as possible so we can investigate this for you.
★★★★★ 5/5
TrustpilotWe enquired about rental properties
We enquired about rental properties by through the St. John’s Wood office, and spoke with Millie Brandon. We werent able to settle on a property that day, but her knowledge of the properties and area was outstanding, and really gave us confidence to get in contact again shortly.
RP · 22 August 2022
Agent replied · 22 October 2024
Thank you for the wonderful review
★★★★★ 5/5
TrustpilotJessica Leone
Jessica LeoneJessica has been extremely helpful and efficient and is always available for us.Our experience has been fab and we are very relaxed knowing that she is liasing with our tenants on our behalf.
Jenny · 4 November 2023
Agent replied · 22 October 2024
Hi Jenny, thank you for your kind words about Jessica. We really appreciate your feedback and letting us manage your property. Best wishes!
★★★★★ 5/5
TrustpilotPreya Nair
Preya manages a property that I have an interest in and is friendly, helpful and responsive at all times. She does an excellent job, in my opinion, of balancing the needs of tenants and landlord.
Caroline · 5 October 2023
Agent replied · 22 October 2024
Thank you for your review Caroline! Preya will be happy to hear this feedback. Should you need any further help, please do get in touch. Best wishes!
★★★★★ 5/5
Googlegreat deals with Ruaridh
Adam · 28 March 2025
Agent replied · 9 August 2025
Hi Adam, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotAlways a pleasure to deal with them
Always a pleasure to deal with them, great service and speedy response. It is so refreshing to deal with a company who truly understands service and to be so helpful, over and beyond frankly!
Ninai · 27 October 2023
Agent replied · 22 October 2024
Thank you Ninai, we're so glad to hear you had a positive experience with us. If you need anything else, please do get in touch!
★★★★★ 5/5
GoogleStefan has been super nice and helpful throughout the whole process of finding and purchasing apartment. Would recommend!
Jeff · 24 October 2023
★★★★★ 5/5
TrustpilotAnca has always been a pleasure to deal…
Anca has always been a pleasure to deal with, professionally and supportive. A very charming lady and an asset to your team.
Melvin · 29 June 2024
Agent replied · 22 October 2024
Hi Melvin.Thank you for writing a review and sharing your experience with Anca. We are so glad she was professional and supportive.We really appreciate the support and wish you all the best.Kind regardsChestertons
★★★★★ 5/5
TrustpilotGreat Experience, will contact when needed again
I dealt with Chestertons Tower Hill and specifically with Stav Nicola who was able to find the perfect unit for my needs, taste and budget within a matter of minutes. Dealing with Stav and with Chestertons was an absolute pleasure and they have an incredible portal which manages the entire process for you.
Martin · 10 November 2021
Agent replied · 22 October 2024
Thank you for the glowing review!
★★★★★ 5/5
TrustpilotCouldn’t be happier
Couldn’t be happier! Everyone was extremely helpful throughout the renting process, specially Suzan and Marcus. We always received a quick response and they both had our best interests in mind.
Thiago · 16 January 2024
Agent replied · 9 February 2025
Dear Thiago,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotProfessional service throughout
Emily Moffatt provided a seamless service securing a high quality tenant for our clients' property. She was responsive, organised, readily available and displayed high professionalism when communicating with all sides of the transaction. It has been a real pleasure to work with her.
Zoe · 24 January 2023
Agent replied · 22 October 2024
Hi Zoe, thank you for sharing such a lovely review! We're happy to hear that Emily secured you a great tenant for your property. Should you need any further assistance, we're only a phone call or email away. Best wishes!
★★★★★ 5/5
TrustpilotMartins from Chestertons provided…
Martins from Chestertons provided excellent service. He was highly professional and knowledgeable, making the entire rental process a breeze. His attention to detail, responsiveness, and willingness to go the extra mile were truly commendable.
Luxe · 11 October 2023
Agent replied · 22 October 2024
Thank you for your feedback, Martins will be delighted to see this! If you need anything further, please feel free to reach out again. Best wishes!
★★★★★ 4/5
TrustpilotNiema Latif at Chestertons has been…
Niema Latif at Chestertons has been absolutely fantastic! She has gone above and beyond to help us throughout our tenancy period. Thank you so much
Iman · 25 April 2024
Agent replied · 22 October 2024
Hi Iman, we're thrilled to hear that Niema has gone above and beyond throughout your tenancy with us. If you need anything further, please do not hesitate to get in touch. Wishing you all the best!
★★★★★ 5/5
TrustpilotReally great experience from viewing to…
Really great experience from viewing to move in with great support from the team - Suzan and Thomas are super helpful and great to work with.
Shannon · 5 April 2024
Agent replied · 22 October 2024
Dear Shannon,Thank you for taking the time to inform us of the positive experience you have recently had with the teamJames Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotRental agent Georgio 🥇
I had an amazing rental agent called Georgio at Chestertons Battersea office, who understood my exact needs in my rental property search and found me the perfect flat. Having met many agents, Georgio stood out, listen to the clients needs and then delivering He was always prompt in his reply’s. 1st class service!!! 👏👏👏
Joe · 10 August 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review Joe. So pleased to read about the first class service from Georgio.
★★★★★ 5/5
TrustpilotMove in review
The move in process went very well with the help of Mitch. He was very kind & helpful to two new renters in the UK.
Evelyn · 23 April 2024
Agent replied · 9 February 2025
Dear Evelyn,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotGreat property manager
Chestertons were always responsive to our demands. Our property manager, Shakil, is great. He's always been supportive and helpful.
Mariana · 8 August 2024
Agent replied · 22 October 2024
Hi Mariana, thank you for your review. It's lovely to hear that Shakil is always on hand for any queries you have. Feel free to reach out again if you need anything.
★★★★★ 5/5
GoogleWe had an excellent experience with the Chestertons Kensington agents and in particular with agent Irina Obolevica MARLA.
Kaspar · 24 August 2024
Agent replied · 23 October 2024
Hi Kaspar, thank you for the great review and sharing your experience. We are so glad you had an excellent experience, thank you for the support. We wish you all the best.
★★★★★ 5/5
TrustpilotFlat Viewing with Conor
Viewed a few flats with Conor - he was super helpful, great communication and very professional. Thank you.
Mr · 20 August 2024
Agent replied · 22 October 2024
Hi Mr Smith, thank you for sharing your experience with Conor. Wishing you all the best in your property search if you haven't found something already!
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Quick answers and concrete answers! I strongly recommend if you need to find a place in london
Lauren · 2 August 2024
Agent replied · 22 October 2024
Thanks so much for the recommendation!
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