Trusted Agent profile · Kensington and Chelsea
★★★★★
2,478 reviews across 2 platforms
116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea, W8 7RW
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 2,478 reviews on two platforms, including 180 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotAndrew Zographos and Chestertons were a…
Andrew Zographos and Chestertons were a pleasure to work with, they found me a tenant within a week of the listing going live. Couldn't have done it without them. Thank you Andrew
Thank you for leaving your review with us!
1/5
TrustpilotDo not use Chestertons
Do not use Chestertons. After Chestertons failed to sell my flat, I went dual agency with another agent who managed to sell it. Chestertons then enlisted debt collectors to demand their fee and threatened legal action after wrongfully assuming they had introduced the buyer to the property, and they did this without any prior communication. Not trustworthy at all.
Hi Mr Garland, we're sorry to see you have left this rating. Please can we request you email social@chestertons.co.uk with further details so we can investigate this? We look forward to hearing from you shortly.
5/5
GoogleSarah Gawith I would like to say how professional and hard working Sarah is. with an out going, friendly persona she is a credit to the company. Very helpful with all enquires.
5/5
GoogleWe’ve have recently started looking for an apartment with very specific requirements and Irina at the Kensington office has gone over and above in trying to assist with what is a difficult find. An excellent communicator and supportive; I suspect we will get there with her very soon.
Hi Shahla, thank you for taking the time to write a great review and sharing your experience with Irina. We are glad Irina has gone over and above and is an excellent communicator. We appreciate the support and are always here to help.
5/5
TrustpilotVery pleased with the service from…
Very pleased with the service from Chestertons in particular all the help Carmen provided me. She managed to find a flat that I didn’t initially enquire about but matched my needs perfectly. Now I’ve settled in the after service has been delightful compared to previous agents I have rented through.
Hi Simran, thank you for taking the time to write a great review and sharing your experience with Carmen. Its great to hear how she matched your needs. if you need anything else, we will be happy to help.
5/5
TrustpilotFantastic
Extremely helpful and made our search for our new home stress free. Molly was lovely to deal with and we are over the moon with our new home. Thank you Molly
Thank you for your review Tyler!
1/5
TrustpilotUtterly regret using Chestertons
Utterly regret using Chestertons. As a landlady I have experienced one nightmare after another with them. They pressurised me from the outset, pushed me to accept a particular tenant (one of many interested candidates) and due to the apparently misleading information they shared (with regards to the contents of the property), the tenant was unhappy from the outset and has now stopped paying rent. I have had to relentlessly pursue Chestertons to get any form of substantive update on the matter. Still unresolved. All of this despite them taking £2000+ from the first months rental payment as a “rent collection fee”.
Thank you for getting in touch Ms James.We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e. your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotCouldn’t have been easier!
From marketing the property to securing tenants the lettings team at Chestertons Fulham have been excellent and made the whole process straightforward and stress free. Thanks so much Sarah!
Thank you Rupert!
5/5
TrustpilotCatherine Whaley - She’s got this
Catherine Whaley at has been personally overseeing my rental property for 1-2 years now and it’s amazing having the consistent point of contact and personalized service. She keeps every little detail of under control and super fast response time. Really reassuring and professional service I can rely on. Excellent
Thank you Zainab for taking the time to leave a review, we agree Catherine is fantastic!
5/5
Trustpilotmarvellous people to work withCHestertons is an amazing…
To deal with CHestertons is an amazing experience. They go out of their way to help you achieve your objective whether it be an efficient sale or a rapid purchase. They are personable and help you with life advice if you need it putting the customers needs and wants before the pursuit of their own onjectives
Hi Fiona, thank you for taking the time to leave such a heart-warming review. We're happy to hear that you had an amazing experience with us and wish you all the best for the future!
1/5
TrustpilotDirty property
Usually I am not writing complaints but this time I would like give a warning for people who are interested in this agency. This agency broke an agreement. Before moving in we agreed that property will be cleaned to a professional standard including carpets. But instead of clean property we got awful carpet, washing machine full of hair, dirty cupboards with lots of mice droppings. We have tried to speak with them but they just ignore all these things. We have been moving many times and much more cheaper properties but this is the worst experience ever. So unprofessional and not following high standards agency. Really disappointed.!
Thank you for getting in touch Diana.We sincerely apologise and take all feedback very seriously.We requested your further information in order to take action as soon as possible but unfortunately, we haven't heard back from you yet. Please email us at social@chestertons.com so that we can take the appropriate next steps and resolve this.
5/5
TrustpilotChestertons South West Lettings - Jack
Jack from Chestertons South West Lettings is very professional. Responses from him is very fast. And he knows what the customer needs. And the explanation is very clear. A very happy and seamless experience. Thanks.
Your feedback is highly valuable to us, and potential clients. Thank you for taking the time to post a review.
5/5
TrustpilotAbove and beyond!
Went above and beyond to help get our apartment. At the time we were living abroad during tgecpandemic and Jasmine was great taking videos and showing us around the potential accommodations. Great job done! Thanks.
It is great to hear that Jasmine has been able to assist you virtually!All the best.
1/5
TrustpilotI do not recommend this agency!
1. Our tenancy agreement had a clause that the flat should have had a professional cleaning at the day we checked in, but obviously they did not. We had to sleep one night at the hotel, which money they did not Reduce from the rent. 2. I complained about few things that needed to be renewed in the house a few months no one took actions. 3. I have made complains 5 months about mouses🐁 in the house, they did not took action and in the end never replied to emails.
Thank you for getting in touch.We sincerely apologise and take all feedback very seriously.We requested your further information in order to take action as soon as possible but unfortunately, we haven't heard back from you yet. Please email us at social@chestertons.com so that we can take the appropriate next steps and resolve this.
5/5
Trustpilot3 bedroom apartment Review
I was desperately in search of a short let 3 bed apartment with local amenities. I was contacted via email by an agent of Chestertons who was kind enough to help me search for the perfect apartment. It didn't take too long before I had a list of places to look at. I was offered a virtual tour and an in person tour which I had someone do on my behalf as I was abroad at the time. The agent and I were able to also correspond via WhatsApp as well as email which made for a smoother transaction. She was very thorough in her search and paid great attention to my needs. It's my first time going through an agency, as I usually use holiday serviced apartment websites. But so far, my experience with Chestertons has been a good one and I have recommended them to other family members. Madi even went as far as to copy herself in emails between myself and the company in charge of the property to make sure that the handover process was pretty streamline and she was always ready to offer assistance with clarifying any documents I found confusing.
We are so pleased Madi helped you find the perfect apartment! Thank you for the 5 star review
5/5
TrustpilotGreat experience working with Chesterton's
I recently relocated to the UK with my family and had a very challenging time finding an apartment that would totally meet our needs. As luck would have it, I came across an apartment listed by Chesterton's. While that particular space wasn't available anymore, the agent Madi immediately found two similar properties to show us, one of which we immediately fell in love with. She guided us through the entire negotiation and rental process, additionally the Chesterton's secure online portal made the process very seamless and transparent. They also provided a thoughtful move in package with some essentials and this added touch was really thoughtful. The team have been so very helpful and proactive and I would definitely be referring others to them.
Thank you so much for your review. We are so pleased to hear!
5/5
TrustpilotExceptional estate agent
Tanya Malik was nothing but professional, outgoing and extremely helpful. Made the process of moving so seemless and stressless. Thank you so much! She really is a credit to the company.
Thank you for your review Leandra. We are pleased to hear this!
5/5
TrustpilotXiaoyi has been great
Xiaoyi has been great - answers fast and helps us with whatever we need effectively
Thank you very much for the 5 star review Afonso
5/5
TrustpilotGreat experience. I cannot recommend highly enough!
This is my second tenancy through Chestertons in the last few years and in both instances the level of service I’ve received, especially from Olivia but indeed the whole team, has been second to none. Prompt responses to all my queries (even outside of usual hours), great flexibility with viewing times and then an incredible follow up service helping me to secure a wonderful flat in St Katharine Docks.I’m sure the experience of my new landlady and landlord has been just as seamless from their side. I cannot recommend highly enough!
We hope you're very happy in your new home!
1/5
TrustpilotAvoid Chesterton’s…
Avoid Chesterton’s like you would Covid. From the beginning of our tenancy, to the last day, we have endured nothing but frustration, aggravation and excuses. Day one: my wife arrives to take possession of our flatt and found the unit FILTHY. Chesterton’s assured us the flatt had been professionally cleaned and inspected. My wife was fortunate to find a professional cleaning company to perform a same day cleaning. Of course, no compensation was offered and all she heard was excuse after excuse. Last day: after two years of tenancy, it took over TWO MONTHS for our deposit to be returned. Again, (with no fault of our own) incompetent, ill-trained, complacent, and unprofessional behavior caused this unacceptable delay. Interaction, in between our two year tenancy with Chesterton’s, was equally unacceptable. If you find a flatt managed by Chesterton’s, run fast and run far.
Thank you for getting in touch .We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e. your address) which we have requested. Please accept this request so we can take action as soon as possible.
4/5
TrustpilotTushar Bhatia Rental
MyReview:I was only too pleased to be told I could write a review for a member of staff at Chestertons, as I felt that somehow I needed to express how much I appreciated working with Tushar Bhatia in Rentals.From my first encounter with Tushar, helping me to find new tenants for my rental, I realised he was a breath of fresh air to deal with. Not only attentive and pro-active but also showing me how well he followed through in detail with his email responses, which can often be a bit of a weak link. But not so in his case, as he would always respond before the close of day with an informative and well constructed message. It struck me during my time dealing with him in fact, that he must of experienced professional training or maybe that he just had an inherent aptitude to be able to communicate so thoroughly and be so conscientious. He successful found me my new tenants within a short period of time, which by doing so meant no loss of income.A joy to work with. Would highly recommend him.
Thank you for sharing your experience with Chestertons!
5/5
TrustpilotRenting process review
Myself and my partner had Heather as our tenant/landlord negotiator for Chestertons. I have nothing but positive things to say about Heather - as first time renters she was responsive and efficient in answering any questions we had about the process. She booked us in for a viewing quickly, was professional, courteous and very friendly when showing me around and even arranged with the current tenant at the time to show as around again as my partner was unavailable the first time. She made the process clear, easy and straightforward which is super appreciated after hearing lots of nightmare experiences with estate agencies and renting. Thanks again Heather for your help and for a great first time experience with Chestertons!
Thank you so much for sharing! We are so pleased to hear.
5/5
TrustpilotVery happy with Chestertons!
We are very happy with our flat purchase through Chestertons. Archie has been very kind and helpful from the start. We would definitely recommend this agency to anyone heading out to buy a place of their own.
Thank you so much for the five star review, we hope you enjoy your new home!
5/5
TrustpilotRisida Greeganage
Risida Greeganage dealt with a letting matter in Kew for us very well. She was responsive and ensured everything completed smoothly and on time. She also did so in a way which allowed all concerned to achieve the above and continuing good relations.
Hi Christopher, thank you for sharing your experience with us. We're happy to read that Risida was on hand to assist you and made the process a smooth one. Best wishes!
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