Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMove in coordination for rental
After recently buying a flat through James Pendelton, I managed to have it rented out 1 week later. My move in coordinator, Suzan Salih, was exceptional. She was very prifessional and calming. She worked with me to achieve the necessary steps, checks, certificates, etc., and what needed to be done to create a perfectly smooth move in on a very tight schedule. Highly recommend.
Nancy · 31 May 2024
Agent replied · 6 February 2025
Dear Nancy,Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Department at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
★★★★★ 5/5
TrustpilotEven though our offers weren’t successful…
Even though our offers weren’t considered, our agent Tamara Price was extremely helpful. She helped us with filling out our offer form and gave us advice on how to make better offers. She’s very patient and always answers questions promptly.
李品儀 · 12 August 2022
Agent replied · 22 October 2024
We are so pleased to hear this! Thank you.
★★★★★ 5/5
TrustpilotHappy ending!
My husband and I have just moved to our new lovely property. Thanks to Natasha from Chestertons estate agency in Kew, she helped us to find the perfect property. She’s very professional, listens carefully and acting quickly. She’s very friendly and always smiling. Thank you Natasha!
Shirin · 6 October 2021
Agent replied · 22 October 2024
Thank you very much for sharing your experience and we are delighted to hear how helpful Natasha was throughout the process.
★★★★★ 5/5
TrustpilotGreat rental move out experience
Olympia was my Property Manager assisting in the move out from a rental property and made the whole process very smooth and was hugely helpful time and again. Thank you!
BC · 5 March 2025
★★★★★ 5/5
TrustpilotGreat Thanks to Katherine Ma for Her Tremendous Help
Chestertons is an excellent rental company! I had a great experience with them. Special mention must be made of Katherine Ma. Her service attitude is superb. She has a gentle voice and patiently answers all my questions. She provided sincere answers to my many inquiries and patiently taught me how to rent. I am extremely grateful for her help.
Alonzo · 23 August 2024
Agent replied · 22 October 2024
Hi Alonzo, thank you for the great review and sharing your experience with Katherine Ma. We are o glad she provided answers to your enquiries and had a superb attitude. We appreciate the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotAnn was super helpful and friendly with…
Ann was super helpful and friendly with our end of tenancy checks!
Devangini · 6 August 2024
Agent replied · 22 October 2024
Hi Devangini, thank you for the kind words. We are so glad Ann was super helpful and friendly. We wish you all the best.
★★★★★ 5/5
TrustpilotRufus and the team were exceptional
Rufus was very helpful when arranging viewings and presented the flat well. Him and the team guided us through the process throughly and in good timing. Chestertons have been amazing to work with and I’m exited to move into the new flat.
Helen · 3 May 2022
Agent replied · 22 October 2024
Thank you for sharing your review with us Helen!
★★★★★ 5/5
TrustpilotChesterton is generally good
Chesterton is generally good, but Naima Latif is the best. She is professional helpful approachable and responsive Whenever I call she responds and sorts the issue.
Zahir · 25 October 2023
Agent replied · 22 October 2024
Thank you for your review Zahir, it's great to hear you find Naima approachable and responsive when an issue arises. Wishing you all the best!
★★★★★ 5/5
TrustpilotHigh Commitment to Customer Service
Over more than five years Zosia Gray has provided excellent customer service. She responds to our needs and is always clear and fair. She has often gone above and beyond for us and dealt with all our queries and concerns. I would move firm to stay with Zosia.
East · 3 February 2025
Agent replied · 6 February 2025
Hi East, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotEnd of panic!
I rang the management phone number feeling worried because my usual point of contact was away from the office and I had an urgent problem that could potentially have involved a good deal of money. Sam Heaps knew about the issue, gave me all the necessary information and sorted out my difficulty really quickly. Super-efficient and super-helpful, thank you!
Maria · 21 August 2024
Agent replied · 22 October 2024
Hi Maria, thank you for taking the time to write a great review. We are so glad Sam was able to help and gave you the necessary information and sorted out the problem. We are always here to help should you need anything further.
★★★★★ 5/5
TrustpilotGreat experience with both Lettings and Sales
I had a great experience with both Lettings and Sales at Chestertons over the last 10 years. In particular, both Ian and Catherine from Sales have been instrumental in negotiating a very good offer on a property I was selling and in actively engaging with the buyer and the buyer’s solicitor in getting the exchange and completion over the line.
Consumer · 4 August 2024
Agent replied · 22 October 2024
Good afternoon, thank you for writing such a great review and sharing your 10 years experience with Chestertons. We are so thrilled by the kind words and really appreciate the support. If you ever require any further assistance, we will be happy to help.
★★★★★ 5/5
Trustpilothighly recommended
I would highly recommend! I have found my apartment through Chestertons agency and was exactly what I was looking for. Stav was the associate that helped me to find this amazing apartment, and I cant thank him enough for his help. He was so efficient!
Katerina · 16 November 2021
Agent replied · 22 October 2024
We are very pleased to hear this Katerina! Thank you for your review.
★★★★★ 4/5
TrustpilotGood negociation
Gene Lim is a very nice and understanding person. I’m renting a flat through Chestertons and I’m mainly dealing with Gene who has had been of a great help especially negotiating with my landlord.
YT · 10 March 2023
Agent replied · 22 October 2024
Hi there,Thank you for taking the time to leave this review. We're pleased to hear that Gene has been able to offer a great service whilst you rent through Chestertons! We wish you all the best, and please do get in touch if you need any further assistance.
★★★★★ 5/5
TrustpilotTrustworthy and Efficient Company with Helpful Staff
I have had a really good experience with this company. They are knowledgeable, efficient and helpful and always respond quickly when contacted. My latest dealings were with tenancy consultant Niema Latif, and she embodied all the qualities that make this company so admired and trusted. I had some difficult accessing documents, and, when I informed her, she immediately suggested solutions.
Derek · 23 September 2025
★★★★★ 5/5
TrustpilotSmooth process and excellent experience…
Smooth process and excellent experience so far by Suzan Salih and team. Prompt communication and explanation of the process.
Dimitrios · 24 March 2024
Agent replied · 6 February 2025
Dear Dimitrios,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotMarine was very helpful!
C · 6 December 2024
Agent replied · 22 October 2024
Good afternoon, thank you for the great review. Marine will be thrilled by the kind words, best wishes.
★★★★★ 5/5
TrustpilotFantastic service and experience
Juliette has been brilliant to deal with - super responsive and helpful!
Alisdair · 1 August 2024
Agent replied · 22 October 2024
Hi Alisdair, thank you for the review. We are so glad Juliette was responsive and helpful. We appreciate the support.
★★★★★ 5/5
TrustpilotGreat experience
Great experience, especially from James Smith who sorted out anything we had issues with quickly and always kept up is in the loop. Thank you James!
Lorna · 17 October 2023
Agent replied · 6 February 2025
Dear Lorna,Thank you for your 5* review of the recent service you received from our James Pendleton Property Management Department and James in particular. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 1/5
TrustpilotDont use Cheterons to find houses to rent
Another day, Another threat from the agency. I would strongly recommend not working with this agency at all. It is a sincere request from a tenant, it is just using the power dynamics brutally because they have the security deposit. I have the threats on email now so I do not if I can upload them for better reference for other people. The service is just pathetic.
Pranav · 21 March 2024
Agent replied · 22 October 2024
Hi Pranav, we're sorry to see you have left this rating. After investigating this with the team, we can see that this was solved amicably with the tenant. If you wish to discuss anything further, we'll be more than happy to help.
★★★★★ 5/5
TrustpilotThank you Sam Heaps for your prompt and…
Thank you Sam Heaps for your prompt and friendly response re property maintenance - much appreciated.
Consumer · 18 May 2024
Agent replied · 22 October 2024
Hi there, thank you for leaving a review for Sam, he'll be delighted to read this! Should you need any further help, feel free to get back in touch. Wishing you all the best!
★★★★★ 5/5
TrustpilotJamie was excellent!
Jamie was excellent to work with! Although we didn’t find the property we were after through Chestertons our experience was superb.Jamie was readily available at all times and listened to our requirements before sending across property options. Would highly recommend.
Sheridan · 14 July 2022
Agent replied · 22 October 2024
Thanks for sharing! We are pleased to hear how helpful Jamie was.
★★★★★ 5/5
TrustpilotServe your interests well
Competitive fees, friendly staff, got lots of viewings and drove the process so we completed by my deadline. Luke Drewitt was my primary contact, kept me in the loop all through the process and was a pleasure to deal with. Would recommend.
Ali · 10 April 2022
Agent replied · 22 October 2024
Thanks for your review! We are pleased to hear of your experience with Chestertons.
★★★★★ 5/5
TrustpilotJuliette is always helpful and…
Juliette is always helpful and extremely kind.You can rely on her
Katerina · 15 August 2024
Agent replied · 22 October 2024
Hi Katerina, thank you for sharing such kind words about Juliette. If you need any further help, please do let us know.
★★★★★ 5/5
TrustpilotI cant reccomend Chesters enough
I cant reccomend Chesters enough, what a fantastic service right from the start. They made the selling process so easy and they are an absolute delight to deal with. Thanks to Ellie, Claire and Leah for all your hard workClaire and James
Christopher · 8 April 2022
Agent replied · 22 October 2024
Thank you for your review Christopher. We are pleased to hear this!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
