5/5
GoogleJust moved home and used chesterton’s to find the new place. Great service from Giorgio who is a very personable guy. The back office was faultless and the whole process was the best I have experienced. Thanks guys.
Trusted Agent profile · Kensington and Chelsea
Chestertons Chelsea reviews in Kensington and Chelsea
★★★★★
2,365 reviews across 2 platforms
17 Cale Street, Chelsea, London, SW3 3QR, Kensington and Chelsea, SW3 3QR
Chestertons's office in Kensington and Chelsea, at 17 Cale Street, is rated 4.5 out of 5 across 2,365 reviews on two platforms, including 45 Google reviews rated 4.2.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Google1/5
TrustpilotABSOLUTELY UNPROFESSIONAL
ABSOLUTELY UNPROFESSIONAL. FAILED TO DELIVER ON GIVING THE KEYS TO MYSELF (THE BUYER), ON THE COMPLETION DATE.ABSOLUTELY DISRESPECTFUL BEHAVIOUR, AND THEY JUST BLAMED THE OWNER FOR IT.DO NOT WORK WITH THESE PEOPLE, THEY ARE REALLY REALLY UNPROFESSIONAL!!!!
5/5
TrustpilotTamara Price at Chestertons South West lettings
Tamara worked really hard to help us find place in Clapham, emailing and calling us with regular updates and arranging viewings on very short notice. We definitely recommend Chestertons!
1/5
GoogleAvoid this agency at all costs. Worst customer-service experience that I've had in my whole life.
1/5
TrustpilotUnhelpful and irresponsive.
Unhelpful and irresponsive.Had a bad experience with this agency: quite demanding when it comes to terms and payments but very inefficient when it comes to answering queries and solving problems. Do not recommend!
5/5
TrustpilotI have been with chesterton for 8 years
Profressional team always commincating with effieceny. I count on them always and they do not fail which makes it easy to get my new tenants in the door.
5/5
TrustpilotChestertons South West Lettings - Melissa
Melissa did a great job helping us find a new home. She was very responsive and understood our needs. It was a pleasure working with her.
5/5
TrustpilotI have been dealing with Camillo for…
I have been dealing with Camillo for the past years on the letting of our flat in Battersea and found him very helpful, pleasant and professional.
5/5
GoogleI changed letting agents to Chestertons, after having a 3 week gap for a tenant. They found a tenant with 5 days..PositiveResponsiveness
5/5
TrustpilotVery helpful.
Rating only, no written review.
Agent replied · 24 June 2026
Thank you for your positive feedback, Anna Maria! We're thrilled to hear that you found our team helpful.
5/5
GoogleGreat service from Kieran at the Chelsea office who went out of his way to help us during our tenancy.
5/5
TrustpilotI have been working Tamara Price at…
I have been working Tamara Price at Chesterons Southwest. She has been very helpful in helping me find a flat. Great to work with!
1/5
TrustpilotA director threatened me with legal…
A director threatened me with legal action after I called them out for valuing my property 10% under the market value, never seen such a lack of professionalism.
5/5
GoogleThe Chestertons office in Chelsea did a great job finding a tenant for my property. In particular I'd highly recommend lettings associate,Tobias King, who was extremely helpful, pro-active and professional throughout the process.
5/5
TrustpilotChestertons Service
Very efficient service from Chestertons in finding me a tenant and processing tenancy. Particular help from Cynthia and Danielle. Easy to deal with.
5/5
TrustpilotExcellent and efficient
Excellent and efficient - we were delighted with the service provided by Chestertons and would definitely recommend and use them again.
5/5
TrustpilotAmazing people there
Very nice and professional employees there. Always ready to help. I would use Chestertons to sell my property in the future as well.
5/5
TrustpilotKatie found the perfect apartment for…
Katie found the perfect apartment for me to rent, she negotiated a good price and the whole process was fast and efficient.
5/5
TrustpilotA great experience with Sean at…
A great experience with Sean at Chestertons in helping my apartment search. Highly recommended the proactive level of service throughout
4/5
TrustpilotChestertons South West Lettings, Sebastian & Amy
‘Chestertons South West Lettings, Sebastian & Amy’Sebastian and Amy provided first class service for our rental earlier this year.
5/5
TrustpilotGiorgio from SW Lettings.
Our agent was Giorgio from SW Lettings.Nice agent and helpful.We were new in UK and Giorgio explained everything to us.
5/5
TrustpilotChestertons South West Lettings, Jasmine
Despite viewing was a pain during lockdown, Jasmine arranged it for me swiftly and was brilliant in communication.
5/5
TrustpilotChestertons South West Lettings - Cynthia
Great experience, very communicative, kept me up to date, everything went smoothly and all queries answered promptly.
5/5
TrustpilotChestertons South West Lettings - Melissa
Had a brilliant experience with Melissa, who was so helpful in finding us our perfect place!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chestertons Chelsea
How many reviews does Chestertons Chelsea have?
Chestertons's Kensington and Chelsea office has 2,365 reviews across two platforms: 45 on Google, 2,320 on Trustpilot (across the whole business).
What is Chestertons Chelsea's rating?
Chestertons Chelsea is rated 4.5 out of 5 across all 2,365 reviews, and 4.2 out of 5 on Google from 45 reviews.
Where is Chestertons's Kensington and Chelsea office?
Chestertons Chelsea, 17 Cale Street, Chelsea, London, SW3 3QR, Kensington and Chelsea, SW3 3QR.
