5/5
TrustpilotGiorgio provided outstanding service…
Giorgio provided outstanding service and was very professional. He went above and beyond to get us our dream property. Thank you Giorgio.
Trusted Agent profile · Kensington and Chelsea
Chestertons Chelsea reviews in Kensington and Chelsea
★★★★★
2,382 reviews across 2 platforms
17 Cale Street, Chelsea, London, SW3 3QR, Kensington and Chelsea, SW3 3QR
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 17 Cale Street, is rated 4.5 out of 5 across 2,382 reviews on two platforms, including 58 Google reviews rated 4.3.
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Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSouth West Lettings review
We rented our property with South West Lettings. The process from start to finish was so easy and everyone we dealt with were professional, helpful and supportive. I would recommend them to anyone looking for a Lettings agent.
Agent replied · 23 October 2024
It is wonderful to receive such positive feedback - thank you.
1/5
TrustpilotI wanted to submit offer for a…
I wanted to submit offer for a property, however the agent over the phone told me to put offer with other agency! I am not sure why agents need to be so arrogant with buyers this days!!
Agent replied · 23 October 2024
Unfortunately The Property Ombudsman Code of Practice specifies that agents ask clients to go back to the original estate agent to make their offer through them, providing it is within the first 6 months after the first agent was withdrawn from the property. Had we have taken your offer, the owner could have been liable for paying two fees, which may well have meant he not wish to sell to you. The advice given was provided in the aim of increasing your chances of success with this property. If you are interested in any other properties through us, we will gladly put forward any offers you make.
5/5
TrustpilotTamara Price at chestertons south west…
Tamara Price at chestertons south west lettings was super helpful in getting our offer accepted on a flat (even working out of ours to communicate with us and give us advice about our offer). Would highly recommend
Agent replied · 23 October 2024
Thank you for the five star review!
5/5
TrustpilotJust moved into a great flat in Barnes…
Just moved into a great flat in Barnes - Alex Wasey of Chestertons was super helpful - very efficient and professional.
Agent replied · 23 October 2024
Thank you for taking the time to leave a review, we hope you are very happy in your new home. Best wishes
5/5
TrustpilotNiema Latif
Good communication flow, good responsiveness, good results
Agent replied · 23 October 2024
Hi there, thank you for taking the time to leave a review for Niema. Should you need anything else, please feel free to get back in touch. Best wishes!
5/5
TrustpilotHaven’t had huge amounts of dealings…
Haven’t had huge amounts of dealings lately though everything seems to be going well. Many thanks
Agent replied · 23 October 2024
Thank you for the 5 stars Charlotte :)
1/5
TrustpilotTerrible company to work for
Terrible company to work for. Terrible / no training & horrible management who don’t support their staff.
Agent replied · 23 October 2024
Hi Maya, we're sorry to see you left us this rating. Training is something we pride ourselves on at Chestertons and we provide all of our employees with the support needed in order to succeed within their roles. We wish you all the best for the future, wherever your career may take you.
5/5
TrustpilotExcellent service from Vanessa
Agent replied · 23 October 2024
Hi Toby, thank you for your feedback, we're happy to hear you received excellent service from Vanessa. Best wishes!
5/5
TrustpilotMyself and my flatmates were very…
Myself and my flatmates were very impressed with Tamara Price, she was very vigilant and listened to our needs. She was very easy to talk to was fast at replying.
Agent replied · 23 October 2024
Thank you Jessie!
5/5
TrustpilotAndy and Dawn have been amazing
Andy and Dawn have been amazing. Very professional, thoughtful for the client and considerate. Really great service they have provided to me to secure the rental and all the paperwork after.
Agent replied · 23 October 2024
Thanks for the 5 star review, so pleased to hear how helpful Andy and Dawn have been!
5/5
TrustpilotTeam Chesterton's made everything so…
Team Chesterton's made everything so easy and I can't thank them enough for managing me so well too. Short term letting could have been so stressful, yet it's come and gone effortlessly.Thank youSam
Agent replied · 23 October 2024
Thank you for your review Sam! We are so pleased to hear how seamless your experience was.
5/5
TrustpilotGreat dealings with Tamara Price
Great dealings with Tamara Price. Easy to communicate with and made the whole process very easy. Highly recommend
Agent replied · 23 October 2024
Hi Robin, thank you for sharing your experience with us. We'll make sure to pass your compliments on to Tamara and the team. Best wishes!
4/5
TrustpilotYou can rely on Chestertons to deliver
Chestertons are the estate agents you can rely on - both in terms of quality properties to rent and service level the teams deliver. The teams know their stuff and are responsive.
Agent replied · 23 October 2024
Thank you! We are so pleased to hear this!
5/5
TrustpilotGreat service
Great service from Gary and the team at Battersea Rise as always. They re-let our flat in less than 24 hours. Highly recommended.
1/5
TrustpilotSimply a scam
Simply a scam. We booked a viewing for one of the properties they listed and once we got there they showed us a completely different property, also badly kept, and certainly not what we were there to see. They justified themselves saying that there had been a mistake uploading the photos and that the very nice flat we saw in the first place was out of the market. In one word, scam and time wasters.
5/5
TrustpilotSuzan responded swiftly to all of our…
Suzan responded swiftly to all of our queries during our move-in process and was always happy to help
Agent replied · 6 February 2025
Dear Ollie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotChestertons South West Lettings, Zoe and Jade
Zoe at Battersea Rise and Jade at the Battersea Bridge branch were both extremely helpful in finding us the eventual right property, many thanks both for listening to our requirements and keeping us up to date.
Agent replied · 23 October 2024
We appreciate you taking the time to post a review.Thank you
5/5
TrustpilotExcellent service
Excellent service providing a much needed hand to hold as first time landlords. The team were incredibly responsive - Suzan and Elliot did a great job at coordinating.
Agent replied · 23 October 2024
Dear Ed,Your feedback is very much appreciated, thank you, Elliot and Suzan will be thrilled.We know that becoming a landlord for the first time comes with a lot of information and here at James Pendleton we take pride in our levels of customer service and property knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We look forward to working with you in the future.
5/5
TrustpilotPreya Nair
Preya Nair - Very professional, proficient, and polite. It was a pleasure meeting Preya onsite today.
Agent replied · 23 October 2024
Thank you very much for the review Mr Amato, have a lovely weekend!
5/5
TrustpilotJust wanted to thank Bradley for his…
Just wanted to thank Bradley for his support during the process and for being proactive in providing all necessary info!
5/5
TrustpilotRapid turnaround and great service
Tamara Price at Chestertons South West lettings has been extremely helpful. Within 24hrs of the property being up she managed to sort me a viewing and was on hand immediately to cover any questions I had.
Agent replied · 23 October 2024
We appreciate you taking the time to share your feedback.This has been shared with Tamara, who sends her best wishes.
5/5
TrustpilotI did a viewing with Ally Carberry in…
I did a viewing with Ally Carberry in South Ken and I couldn’t fault her. She was beyond knowledgeable, really listened to what I wanted and an asset to your team!
Agent replied · 23 October 2024
Thank you for the 5 stars!
5/5
TrustpilotVery professional
Very professional. 10/10.
Agent replied · 23 October 2024
Hi Jack,Thank you for the great review.We wish you all the best.Kind regardsChestertons
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Tell us what you need and we'll put you in touch. Chestertons Chelsea hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
